I Regret Letting My Daughter Buy From This Place! As a father, you want to help your kids make smart, safe choices--especially with big purchases like a car. I helped my daughter buy a 2016 Audi Q5 from this dealership, and I genuinely regret not steering her elsewhere. The car seemed clean, and the owner (a woman who presented herself as professional and courteous) reassured us by saying insurance was included. That gave us peace of mind--until reality hit. Just over 1,000 miles later, the engine failed completely. A complete breakdown. No warning signs, no second chances. When we tried to use the insurance we were told was "included," we were shocked to learn it only covers up to $1,500. For an engine replacement that can cost upwards of $8,000, that's basically nothing. It felt like we were tricked--like the coverage was just a sales tactic to close the deal. What made it even worse was how the owner handled things. She was responsive and friendly when we were shopping. But as soon as we reached out for help, she stopped replying completely. No returned calls, no returned texts. We were left to deal with a totaled car and a mountain of repair costs alone. This has been an incredibly expensive and painful lesson for our family. I'm writing this review in hopes that it spares another parent or young adult from making the same mistake. There are honest dealerships out there. Unfortunately, this is not one of them. Save yourself the heartache--and your hard-earned money. read more

Progressive Auto finance - Used Car Dealers Near Me - Fredericksburg, Virginia

1 Star - BEWARE: Shady Practices, Unreliable Cars, and Zero Accountability I'm not someone who usually leaves reviews, but I feel a responsibility to warn others before they fall into the same trap I did. I purchased a 2016 Audi Q5 from this dealership, and within just 1,000 miles, the engine completely failed. We're talking a total engine failure on a vehicle that I was led to believe was in excellent condition. I've bought used cars before and I understand there's always some risk, but this was beyond anything reasonable. When I bought the car, the owner (a woman who initially came off as very kind and professional) included an insurance policy with the sale. That gave me some peace of mind--until I actually needed it. Turns out the policy only covers up to $1,500, which is completely useless when you're facing an engine replacement that can easily cost $7,000-$10,000. This so-called "coverage" feels more like a gimmick to make the sale sound better than it really is. What's worse is how the owner handled the situation. At first, she was responsive and helpful. But the moment I let her know about the engine failure, she completely ghosted me. No returned calls. No response to texts. No support. Nothing. It became very clear that once the sale was complete, she had no intention of taking responsibility or helping resolve any serious issues. This experience has left me with a dead vehicle, an enormous repair bill, and absolutely no accountability from the dealership. I trusted this business and got burned badly. I strongly urge anyone considering buying a car here to think twice. The friendly smile and "included insurance" are just smoke and mirrors. Once your money changes hands, you're on your own--no matter what goes wrong. There are plenty of trustworthy dealerships out there--this is not one of them. read more

Progressive Auto finance - Audi being repaired - Used Car Dealers Near Me - Fredericksburg, Virginia

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Just bought a 2012 e350 from this dealership with warranty and they answered and helped with everything and got me a great deal as well. Quick and painless process read more

Highly recommend Hela.She was patient, kind and professional. Anyone that is looking for a vehicle come see her ASAP!

This dealership is awful. No set hours. People are very rude and dishonest. Certainly take advantage of people. I would not recommend this business to purchase a vehicle. read more

My son just purchased a Honda CRV from this dealership. The engine light came on as he was driving home. He found out it had a bad catalytic converter. It also had no inspection sticker on it and the dealership stated it was because it came off during the detailing. Clearly that was not the case. It will not pass inspection with a bad catalytic converter and an engine light on. No 90 day warranty here and as is policy so you are on your own. Buyer beware when dealing with these people. I wouldn't buy anything there without a mechanic review. read more

Very unprofessional dealership. I purchased my 2012 Dodge Charger from this dealership and it was probably one of the not so great decisions I have made in a long time. The day I came to the place to purchase the car it had not been cleaned and fueled up. There was trash in the car and the gas tank was only a little above Empty. Personally, it takes a lot for me to get mad so I disregarded it and moved on about it. I left the car with the dealership with no problems at all until I had an issue with my transmission about two months later (Transmission was going out). I purchased powertrain warranty through the dealership. But, when I called the warranty company for repair information they had told me that I had no contract under their company and at that point it was nothing I could do to move forward with getting my now shot transmission repaired. Moving forward, I tried to have consultation with the dealership to come to an agreement on where they went wrong and how I could be assisted with a $4200 repair that would have never been an issue if my warranty was actually present. To make a long story short, the dealership did everything they could to not take blame for my "non-present" warranty agreement that I paid for. Til' this day I am waiting on a call to understand what went wrong and why I didn't receive my warranty agreement. read more