I reached out about a GSX‑8R listed on Marketplace and was instructed by the listing to contact…read moreBlake directly for pricing and financing. From the very beginning, I asked clear, reasonable questions and stated multiple times that I wanted everything in writing before a phone call. Instead of answers, my messages were repeatedly read and reacted to, but completely ignored for days at a time. The only thing I received were pictures -- not a single one of my actual questions was answered. I followed up multiple times because I was genuinely interested and had funds ready to buy a new bike. Each time, I could see my messages were read, sometimes "hearted," yet no response came. That is not a communication issue -- that is choosing not to respond. Eventually, Blake explained that he was on vacation in Mexico and claimed he passed my information to his sales manager, Broc, to handle the sale. Despite that, I still was not contacted for days. No text, no voicemail, no email. I was called once while I was at work, but no voicemail was left, so I couldn't even confirm who the call was from. Communication still did not improve. The only reason Broc eventually reached out at all was because I contacted a different YoungPowersports location myself. Only then did anyone seem to realize I was a serious buyer. That shows a complete lack of internal follow‑through and accountability. What makes this even more frustrating is that I am younger than both Blake and Broc, yet I communicated more professionally than either of them. I was respectful, clear, patient, and persistent -- and still ignored. I literally just wanted to buy a new bike. I had the money ready. This should have been an easy sale. Blake eventually apologized and admitted the service was poor, but an apology doesn't undo days of being ignored, wasted time, or a lost sale. If this is how YoungPowersports treats someone actively trying to give them money, I would be very concerned about how they handle customers after the sale. This experience shows poor communication, poor management oversight, and a lack of professionalism from both Blake and Broc. Serious buyers should be aware that even with money in hand, you may be ignored, reacted to instead of answered, and left to chase down basic information yourself.

I was helped by staff and also the manager Jeff is a great guy glad to work with this company.read more

I took my Suzuki Burgman in to be fixed after a renter ran it along a sidewalk and scraped it up…read more They insisted that they had to be paid for 2 hours to assess the damage. $400 just to tell me what needs to be done to it! They said, "Well, most insurance companies will pay for the 2 hours." In other words, we can charge it just because someone is willing to pay for it rather than it actually needing done. I'm not working with a regular insurance company though and they, in their great benevolence, rather than charging me for 2 hours will charge $200 just to look at the scooter. I told them to just tell me how much for the parts and labor, which should be obvious, but they're giving me guff about it. I mean, if you pull it apart to replace the obviously damaged parts and there's more to fix, then add it on! Bunch of scammers. I don't recommend dealing with them.

Great experience buying a used motorcycle. Sales team was great and answered all my questions…read more Start to finish in about an hour and I was on my way home with the bike. Very fair price and and excellent bike. Will definitely be back.

Took my 2007 Polaris Sportman 500.H.O. In to SOUTH PAW MOTOR SPORTS, After i was told by "KARL…read moreMALONE POLARIS," MALCOM " After 1 month in being in their shop all i got was Bullshit & Excuses, Not returning phone calls, I was told the motor was bad needed replaced !!, "Kenna & Jeremy" diagnosed the problem as electrical wiring by throttle position sensor fixed it out in 3 days runs great now !! I recommend this shop they do good work !!!, I will never go back to Karl Malone Polaris !!!

Awesome customer service . The owner super cool And…read moreknowledgeable . Picked up my 1st Atv . Will Definitely be coming back A++.

Stopped in to this little shop after I accidently left some of my motorcycle supplies at the house…read more 50 miles away. In the wrong direction. The gentleman working was awesome and made sure I left with what I needed and gave some great advice on my project. The customer service was spot on. Looking around the shop, it appears small but has a LOT of the stuff I need and use for my motorcycle. Pricing was excellent and I look forward to coming back to this spot, it is worth the drive!

Small but excellent! Go see Jim and get some of the best products for the best prices. He has…read moreeverything you need and a convenient location.

One of the oldest shops in the valley, an absolute staple on Salt Lake when it comes to off road. I…read morehave been going there for over 20 years,

Dudes here were super helpful, got me exactly what I wanted. I was very surprised when they didn't…read morehave what I was looking for in stock they gave me the number to a different store. Reciting it from memory. When they didn't have it either they ordered the parts I was looking for. I was very impressed that they cared about me having my needs met quick over going directly through them . I'll absolutely go to them again.

I bought a bike here hoping for a little happiness after losing my dad. Instead, it turned into a…read morenightmare. Two days in, the bike broke down. They charged me for a "new" battery they never replaced, and I ended up buying one myself. I've asked for the warranty info multiple times, still have got nothing. Later, I found metal shavings in the oil they claimed was fresh. Please, don't go through what I did. Take your money elsewhere.

Stopped by to look at some bikes and these guys took well care of me. They're very knowledgeable…read moreand eager to help. Unfortunately I couldn't find something that I liked. Be aware that prices aren't really negotiable and when they are, there's very little wiggle room. The used bike market has very thin profit margins, so expect to pay asking price + title/registration + $150 documentation fee + 7.5% tax on top of it. That will get you an idea of what you would be paying out the door.

I dropped in on June 3, 2026... I've been riding for years and wanted a new bike but wanted to look…read morearound and I had questions... I walked around the store no less than three times I'd say 3 1/2 times... and in that time not one single person asked me if I needed help. They did ask my guy friend who was just kind of meandering around by himself. And when it came to his bike, he wanted to see if they would take a look at it. They wanted to charge him $170 just to look at it.. So I drove down to Monarch Honda in Orem.... dropped off his bike that was not working and I rode home on my brand new CBR 1000 RR. Everyone said hi everyone talk to me and they even saying happy birthday and bought me cupcakes. If customer service matters to you then go to Monarch Honda

Super helpful and informative workers! They helped me out a ton as I am a new rider. I will be…read morecoming back!

My wife and I were on a 1890 miles ride returning from California to Tulsa, OK when we had problems…read morewith my Ultra Classic. We rolled into Harley Davidson of Salt Lake City around 9:30 am. Devon was such a God send. After a brief conversation he pin pointed the possible problem and Will the mechanic took it from there. We had to replace both wiring harnesses on the handle bars-they were mangled pretty bad from a previous handlebar switch out. They treated us like family, as travelers they put us at the front of the line and got us set up in their upstairs cushy waiting room upstairs. While we waited the parts manager Greg gave us an awesome tip on where to ride as we headed toward Aspen. Guardman pass was all he said it would be and more. Thank you. Will got us fixed up and on our way, confident that the job was done right this time and we got home to Tulsa without any more issues. He went above and beyond! A huge thank you to the whole team at Salt Lake City Harley- especially Devon, Will and Greg. Oh and Todd who checked in on us from time to time to make sure we were good. Christopher and Kathy Tulsa, OK

What are your insights on elevating the quality of customer experiences in a post-pandemic world?…read moreI'd love to share my perspective. As a loyal customer, I believe that feeling valued and empowered is essential. Even if it means paying a bit more, I'm willing to invest in a relationship built on trust. I also believe in giving businesses the opportunity to make things right when mistakes are made, and I appreciate it when they take ownership of their errors and make amends. Recently, I had an experience with Intermountain Harley Davidson that left me feeling disappointed. Last September, I purchased a Softail, and while I was excited about the bike, I noticed some issues that needed to be addressed. There were five spirit bells and some accessories still on the bike, and the clutch was a bit difficult to shift into neutral. I removed the accessories and bells, and Harley adjusted the clutch. I thought that was the end of the issue, but unfortunately, it was only the beginning. This spring, when I took my bike in for servicing, I was shocked to discover that the oil was dirty, the plugs were black, the brake pads were worn down, and the tires were nearly bald. I took the plugs to Intermountain Harley Davidson and spoke with Blake, the salesperson who had sold me the bike. He acknowledged my concerns and confirmed that the bike had not been properly serviced before the sale. He even went so far as to say that I had been 'screwed over.' He promised to make things right, but unfortunately, he didn't follow through. After being ghosted for a week, I finally got in touch with him, and he offered to give me a free oil change. However, I declined, as I didn't feel that it was enough to restore my trust. As a loyal customer, I had expected more from Intermountain Harley Davidson. I've been doing business with them for 16 years, and I've purchased four bikes from them. My daughters have also purchased bikes from them, and we've always taken our bikes to them for servicing. Unfortunately, this experience has left a sour taste in my mouth. My message to others is to be aware of the importance of trust and transparency in business relationships. If you're considering purchasing a bike from Intermountain Harley Davidson, make sure to ask for proof of service. Don't be afraid to speak up if something doesn't feel right, and always get promises in writing. Remember, trust is a two-way street, and it's essential to prioritize it in any business relationship. As I move forward, I'll be taking my business elsewhere, and I hope that Intermountain Harley Davidson will take my experience as an opportunity to reflect on the importance of building trust with their customers.