I can not believe my experience with this terrible person. I don't know if she was having a bad…read moreweek or something but this was HORRIBLE. Nalani Ross, the hair stylist in Boise did my hair a few weeks ago. I went in and she seemed so polite and did my hair and even though I wasn't really happy with how it came out- I knew it wasn't her fault per se. When the appointment was over she handed me her iPad which I swiped my card on. The iPad then died. My transaction went through on my end and my card was charged. Later that night she told me that the charge didn't go through. I then looked at my card, saw the transaction still went through on my end. The money was taken out and the transaction was pending. So I wanted her to get her money (70$ but I added a 50$ tip because I always top my hair dressers a good amount.) I then went to work and was contacting support on my side. I spent hours talking to customer support trying to get this charge either cancelled to resend or to get it sent through. I took about 6-7 screen shots of the transaction, the entire conversation etc. Of the whole ordeal to show Nalani that I was working vigilantly to get her money to her (even though it was technically her fault for not charging her iPad and creating this massive headache for the both of us.) The lady via customer service told us that we needed to wait 7-10 days until the transaction falls off in order to resend. Then, the next day Nalani messages me once again asking for the money to be sent. I once again send screen shots of another 1-2 hour long conversation of me and the customer service rep for the 2nd day in a row that I have contacted them and had the same exact response. Nalani then said it was fine and we would wait. During the wait period I had a couple days of my phone being cut off because of personal reasons. (All while the transaction is still pending.) Apparently Nalani tried to contact me once during this time and didn't think to message me on Facebook or any other platform. I get my phone turned on finally today and receive a message from her on Facebook (her first and only message to me via Facebook) and on text. It stated that she was going to contact the police and have this marked as petty theft and tried to accuse me of stealing from her and questioning my morals. That angered me greatly, considering how hard I have been fighting with costumer service to get the transaction worked out, with tons of proof of screen shots etc. We went back and forth and she was extremely unprofessional, condescending and down right toxic. I then decided to just send her the money via Venmo and deal with the double charge until the transaction money falls off and goes back into my available balance. She then tells me that she is going to 'Blacklist me' to the hairstylists in the entire Treasure Valley" and she also has had people harass me on multiple social media platforms. Telling me I am ugly and that I am poor for not being able to pay the money for my hair (even though now at this point I have paid double.) I am disgusted and appalled that a grown woman who is a single mother raising a daughter would treat a client like this. In conclusion, it is her fault for not charging her iPad that caused this entire fiasco. Then she disregards my constant efforts to get her money to her. She then threatens me with criminal charges even though I have proof showing that I am trying to get her money to her. Then she threatens to put me on a Blacklist for hairstylists. It shows her exact character and how terrible of a person she truly is deep down. I have been dealing with a lot in my life and even though she messed up I was still taking hours of my day to make it right for her and make sure she got the money she earned. But all I got for it was a slap in the face and abusive toxic harassment on social media platforms. If you go to Muse Salon, AVOID NALANI at all costs. She doesn't deserve your support. Thank you for reading and I wish you all happiness. I also want to mention something, which I held onto but did vent to a few people. Nalani used 2 different slurs MULTIPLE TIMES during our hair session. The Anti-LGBTQIA slur (F word) and the R word. She made fun of her own daughter saying and I quote "my daughter always tells me to stop using those words but I AM THE adult and she is the child. I can say what I want. It's how we were raised." I vented to my best friend who is gay and me being an LGBTQIA alli, we were disgusted and decided to just keep it to ourselves. After the recent incidents I have decided that I was in the wrong for even letting her finish my hair cut, let alone not tell her about herself right then and there and I am ashamed of myself for not speaking up sooner.

I saw Nalani today for a Brazilian blowout and a haircut. When I came in, my hair was a disaster…read more It had been much more than a year since my last haircut, plus I have naturally very thin, fine hair, so I looked horrible. I left with hair that was soft and didn't look as shaggy. Not only that, Nalani gave me some ideas for what I could do to help my hair look better. As she was working on my hair, Nalani asked me if I had previously had curly hair, which I had. In the past years though, it has just been frizzy. I've never had a stylist notice that. She talked to me about how I could make it curly again. I thought it was great that she took the time to help give me an education. She really met me where I was at and tried to meet my needs with what I was willing to do to rule my hair. Nalani was friendly and professional and very approachable. The system she uses to schedule an appointment was really user friendly. I could make an appointment within the week and I really appreciated that she does appointments on weekends. You get reminder texts, which is nice for people like me who forget. I definitely recommend Nalani. Her prices are in line with virtually every other stylist in the area, $40 for a haircut and $240 for a blowout. It is a lot, but you have to pay people fairly for their time and the products they use.

Had my nails done and love the outcome! Had long acrylics removed and basic mani and pedi completed…read more($100 for both!) with Brandi. She is an absolute delight and took great care in every step of the process. Very high quality work! Shop is cute with lots of clothing boutique extras and a very friendly staff!

The owner Deanne was awesome. She did a brow tint, and when I mentioned that I had trimmed my own…read morehair, she took me aside and investigated. Lol took care of all my mistakes on the fly. She's awesome.

I met with Gracie for a haircut & style today. I haven't been happy with my hair in 15+ years, I'm…read moreused to walking away thinking, oh well it will grow back,NOT THIS TIME !!! Gracie is so sweet & patience she listened to me & would stop all through my cut show it to me to make sure I liked it, FOR THE VERY 1st TIME IN YEARS ! I'M SO PROUD OF THE WAY MY HAIR LOOKS !! IT MOVES & BOUNCES WITH ITS OWN PERSONALITY!! Now I've gotta figure out how to get Gracies DNA, so I never ever lose her, SHE'S A M A Z I N G !! when I saw my finished hair, I cried, & I never cry !! I love you Gracie THANK YOU

Cindy is a great stylist and has taken care my mother for years. She builds long term relationships…read moreand is reliable, friendly and skilled at hair cutting and styling. Thank you Cindy. Mary Symms-Pollot

Absolutely loved Mary and the Salon. Will come back over…read moreand over again!! She is personable and easy to talk too, but she makes great suggestions on whether I should use vibrant colors or not

My girlfriend booked highlights at this salon and was charged $160. On her next visit, for the…read moreexact same service, her stylist Katelynn told her prices had nearly doubled -- bringing the total to $245, before tip. Despite specifically requesting highlights throughout, the back of her hair was left untouched. When she asked to have it corrected, she was quoted an additional $100. She also had to return the next day because the front still showed visible dark roots -- the job hadn't been done properly. They fixed the front, but then wanted another $100 to finish what should have been completed the day before. Afterward, my girlfriend looked into the salon's actual pricing and found it hadn't changed at all -- meaning she'd been misled about the increase. She called to raise this with the owner, Julie, who redirected her back to Katelynn, and Katelynn didn't answer her call. Between the inflated pricing, the incomplete work, and the lack of accountability, I'd steer clear. There are salons that will do the job right the first time and charge you honestly for it. Overpriced and dishonest business practices.

As a perimenopausal woman, my hair's thickness has decreased by half so it was time to chop it off…read more I called the salon to book over the phone, not knowing who I would be seeing and I am happy Brittany was my stylist. She too has curly hair and did a great job giving me a graduated bob and showing me how to style it. I was very happy with the results and will be going back to her for upkeep. The salon was nice and clean. I also enjoyed the music and conversation. Highly recommend! Thank you so much, Brittany!

I recently moved here and needed to find myself a new hairstylist. I started following Kaitlin on…read moresocial media back in November and always loved her work. So when I wanted to go back blonde it was a no brainer to go to her. She made the appointment making process very easy and answered all my questions. When I got to the salon she was kind and knowledgeable. She didn't talk a lot which is nice for an introvert like myself. But she carried on conversation nicely when she did talk. I will definitely be going back

They have so many amazing and talented hairdressers, nail techs and permanent makeup artists! Many…read moresay they are taking new clients!

Well I have to say I am very sad to leave this review as a local yelpie. Karla Plata is amazing at…read moreher job. I loved my time as a blonde I never in my life thought I would ever be brave and trust someone with my hair like I did her. The reason why I leave this 1 star is because as amazing as her work is her customer service is very unprofessional. I made an appointment with her weeks in advance like she asked. On the day of the appointment she texts and apologizes asking if I can come in later because she is running late with a client. I let her know that I was needing to leave by a certain time due to personal reasons. I didn't think to bring them up since they had nothing to do with my hair appointment. To be safe I ask if we can reschedule because I had gone to her 4 previous times and I know she can take a bit longer because after she still would have to prepare my color and clean and all that good stuff which is understandable. She says due to me wanting to reschedule she would let this time slide but next time she would have to charge me a rescheduling fee. I then corrected her and said it was due to her being late and she said that that is how she ran her business and if I didn't like that I could go elsewhere. She also mentioned she didn't know what was going on with me so I shared a bit to see if that would help her understand and that went even more south again pushing me elsewhere due to timeliness. She had mentioned she was all about her customers and delivered quality customer service. The whole time I was wondering where mine was at because every time either it was morning or afternoon appointment she would be running late it was to make a coffee run in the mornings, waking up late, or running late with a customer. I even offered to pay more money just so she could make it on time since i was going through a personal matter. I think she misunderstood thinking I was asking for VIP service or something because she said no matter what income she charged the same. NOOO! I was offering to pay extra in hopes she could agree to make it on time. I understand being self employed but maybe better customer service especially while representing a hair salon that is not yours is still very important. She also mentioned the owner of Hasbrouck House had made her fix someones hair due to a similar reason before this incident with me so I am guessing its not her first time treating customers in this matter. I have now gone to a handful of salons and everyone is scared to touch my hair because every time they test it it is very slimy and fragile. If anyone knows of anyone who can work on my hair like she could please share. This girl can definitely correct the incorrect and make any hair color a reality. Customer service and timeliness are definitely recommended to be worked on. I had asked one final time to make things work and she never replied back. I know her work is flawless but that shouldn't be an excuse to be treated like this or make me feel like it was all my fault.

I needed to find a salon close to work and found this salon. Brittany is absolutely fabulous. It is…read morevery hard to find someone who can cut short/pixie style hair and she has provided me with excellent cut and style each time. Even when I show her a picture of something new she makes it happen. I am very happy and highly recommend this salon and especially Brittany, but all of the ladies there are very friendly.

Been going to this salon since I was a little girl as I watched my momma get her done by Karen. I…read morerecently moved back into town and have been pleasently suprised with the great outcome on the hair cuts I have gotten from Brittany at the salon. It's such a treat to come back home into such a warm atmosphere to get your hair done. Karen is amazing as well! She can do anything. She has done vibrant colors on me and fun cuts.

Time to update my comments because I often recommend this Aveda products used salon, where I have…read morebeen a client for 3 years, and the young stylist I am now seeing there, Nicole Tolman, who keeps my difficult to manage hair in great shape with her professional cuts. (She is Elite / Senior Level.) The stylist who I first used here moved in 2025 and I decided to stay with this well run, "everyone is welcome" salon location and become Nicole's client because I saw her work "walking" in other clients during my time there and also because she had been doing a stellar job for me in keeping my brows in good shape since 2023 and so I knew how delightful she was to work with. It was a very good choice. EVERYONE IS WELCOME: For we women who have our Social Security Eligibility birthday in our rearview it is my experience that it is often so that we get treated as second class citizens in salons. I appreciate that Nicole makes me feel as important as younger clients and I've seen her patience and skill in practice for all ages. As related note, not all the stylists in the salon cut men's hair, my previous stylist here didn't as example, but Nicole does and my husband has been her client since 2023. APPOINTMENT PROCESS: I appreciate that appointments are made with the salon, that is one isn't calling or texting the stylist directly, and the calendars are well managed. It may take a few weeks to have an opening for your first appointment, but then they are easy to schedule at planned intervals. Appointment reminders are sent by text but if you need to call the salon there is a number to use to do that. SPARKLING CLEAN & WELL MANAGED: The owner is on premises much of the time, and she also does some of the scheduling, so attention is paid her to have things as they should be. Professionally run. AVEDA PRODUCTS: Sold in the salon. PARKING: A private lot for convenience. ACCESSIBILITY: There is accessible, aka ADA, parking in the lot. Clear floor space inside that usable by a person in a wheelchair (as one woman who entered after me for my last cut was after having an accident) to get to and from stylist's chair and shampoo area. I have had multiple sclerosis since my college years so I pay attention to accessibility and I very much appreciate that Nicole is comfortable working with a person with disability. LOCATION & TRAFFIC HEADS UP: On State Street conveniently located for me just minutes east of Eagle, I think this location is technically Garden City although the address says Boise and if so it is far west side of Boise. Beware of traffic making a left turn out of the lot onto State Street if you're crossing traffic headed west. It is fast moving at this uncontrolled entry onto State.

NICOLE. she saved my hair and changed my life today. Now I can only hope to replicate how she…read morestyled my hair tomorrow. Will definitely be booking with her again!