Absolutely loved Mary and the Salon. Will come back over…read moreand over again!! She is personable and easy to talk too, but she makes great suggestions on whether I should use vibrant colors or not

My girlfriend booked highlights at this salon and was charged $160. On her next visit, for the…read moreexact same service, her stylist Katelynn told her prices had nearly doubled -- bringing the total to $245, before tip. Despite specifically requesting highlights throughout, the back of her hair was left untouched. When she asked to have it corrected, she was quoted an additional $100. She also had to return the next day because the front still showed visible dark roots -- the job hadn't been done properly. They fixed the front, but then wanted another $100 to finish what should have been completed the day before. Afterward, my girlfriend looked into the salon's actual pricing and found it hadn't changed at all -- meaning she'd been misled about the increase. She called to raise this with the owner, Julie, who redirected her back to Katelynn, and Katelynn didn't answer her call. Between the inflated pricing, the incomplete work, and the lack of accountability, I'd steer clear. There are salons that will do the job right the first time and charge you honestly for it. Overpriced and dishonest business practices.

I can not believe my experience with this terrible person. I don't know if she was having a bad…read moreweek or something but this was HORRIBLE. Nalani Ross, the hair stylist in Boise did my hair a few weeks ago. I went in and she seemed so polite and did my hair and even though I wasn't really happy with how it came out- I knew it wasn't her fault per se. When the appointment was over she handed me her iPad which I swiped my card on. The iPad then died. My transaction went through on my end and my card was charged. Later that night she told me that the charge didn't go through. I then looked at my card, saw the transaction still went through on my end. The money was taken out and the transaction was pending. So I wanted her to get her money (70$ but I added a 50$ tip because I always top my hair dressers a good amount.) I then went to work and was contacting support on my side. I spent hours talking to customer support trying to get this charge either cancelled to resend or to get it sent through. I took about 6-7 screen shots of the transaction, the entire conversation etc. Of the whole ordeal to show Nalani that I was working vigilantly to get her money to her (even though it was technically her fault for not charging her iPad and creating this massive headache for the both of us.) The lady via customer service told us that we needed to wait 7-10 days until the transaction falls off in order to resend. Then, the next day Nalani messages me once again asking for the money to be sent. I once again send screen shots of another 1-2 hour long conversation of me and the customer service rep for the 2nd day in a row that I have contacted them and had the same exact response. Nalani then said it was fine and we would wait. During the wait period I had a couple days of my phone being cut off because of personal reasons. (All while the transaction is still pending.) Apparently Nalani tried to contact me once during this time and didn't think to message me on Facebook or any other platform. I get my phone turned on finally today and receive a message from her on Facebook (her first and only message to me via Facebook) and on text. It stated that she was going to contact the police and have this marked as petty theft and tried to accuse me of stealing from her and questioning my morals. That angered me greatly, considering how hard I have been fighting with costumer service to get the transaction worked out, with tons of proof of screen shots etc. We went back and forth and she was extremely unprofessional, condescending and down right toxic. I then decided to just send her the money via Venmo and deal with the double charge until the transaction money falls off and goes back into my available balance. She then tells me that she is going to 'Blacklist me' to the hairstylists in the entire Treasure Valley" and she also has had people harass me on multiple social media platforms. Telling me I am ugly and that I am poor for not being able to pay the money for my hair (even though now at this point I have paid double.) I am disgusted and appalled that a grown woman who is a single mother raising a daughter would treat a client like this. In conclusion, it is her fault for not charging her iPad that caused this entire fiasco. Then she disregards my constant efforts to get her money to her. She then threatens me with criminal charges even though I have proof showing that I am trying to get her money to her. Then she threatens to put me on a Blacklist for hairstylists. It shows her exact character and how terrible of a person she truly is deep down. I have been dealing with a lot in my life and even though she messed up I was still taking hours of my day to make it right for her and make sure she got the money she earned. But all I got for it was a slap in the face and abusive toxic harassment on social media platforms. If you go to Muse Salon, AVOID NALANI at all costs. She doesn't deserve your support. Thank you for reading and I wish you all happiness. I also want to mention something, which I held onto but did vent to a few people. Nalani used 2 different slurs MULTIPLE TIMES during our hair session. The Anti-LGBTQIA slur (F word) and the R word. She made fun of her own daughter saying and I quote "my daughter always tells me to stop using those words but I AM THE adult and she is the child. I can say what I want. It's how we were raised." I vented to my best friend who is gay and me being an LGBTQIA alli, we were disgusted and decided to just keep it to ourselves. After the recent incidents I have decided that I was in the wrong for even letting her finish my hair cut, let alone not tell her about herself right then and there and I am ashamed of myself for not speaking up sooner.

I saw Nalani today for a Brazilian blowout and a haircut. When I came in, my hair was a disaster…read more It had been much more than a year since my last haircut, plus I have naturally very thin, fine hair, so I looked horrible. I left with hair that was soft and didn't look as shaggy. Not only that, Nalani gave me some ideas for what I could do to help my hair look better. As she was working on my hair, Nalani asked me if I had previously had curly hair, which I had. In the past years though, it has just been frizzy. I've never had a stylist notice that. She talked to me about how I could make it curly again. I thought it was great that she took the time to help give me an education. She really met me where I was at and tried to meet my needs with what I was willing to do to rule my hair. Nalani was friendly and professional and very approachable. The system she uses to schedule an appointment was really user friendly. I could make an appointment within the week and I really appreciated that she does appointments on weekends. You get reminder texts, which is nice for people like me who forget. I definitely recommend Nalani. Her prices are in line with virtually every other stylist in the area, $40 for a haircut and $240 for a blowout. It is a lot, but you have to pay people fairly for their time and the products they use.

I met with Gracie for a haircut & style today. I haven't been happy with my hair in 15+ years, I'm…read moreused to walking away thinking, oh well it will grow back,NOT THIS TIME !!! Gracie is so sweet & patience she listened to me & would stop all through my cut show it to me to make sure I liked it, FOR THE VERY 1st TIME IN YEARS ! I'M SO PROUD OF THE WAY MY HAIR LOOKS !! IT MOVES & BOUNCES WITH ITS OWN PERSONALITY!! Now I've gotta figure out how to get Gracies DNA, so I never ever lose her, SHE'S A M A Z I N G !! when I saw my finished hair, I cried, & I never cry !! I love you Gracie THANK YOU

Cindy is a great stylist and has taken care my mother for years. She builds long term relationships…read moreand is reliable, friendly and skilled at hair cutting and styling. Thank you Cindy. Mary Symms-Pollot

Had my nails done and love the outcome! Had long acrylics removed and basic mani and pedi completed…read more($100 for both!) with Brandi. She is an absolute delight and took great care in every step of the process. Very high quality work! Shop is cute with lots of clothing boutique extras and a very friendly staff!

The owner Deanne was awesome. She did a brow tint, and when I mentioned that I had trimmed my own…read morehair, she took me aside and investigated. Lol took care of all my mistakes on the fly. She's awesome.

As a perimenopausal woman, my hair's thickness has decreased by half so it was time to chop it off…read more I called the salon to book over the phone, not knowing who I would be seeing and I am happy Brittany was my stylist. She too has curly hair and did a great job giving me a graduated bob and showing me how to style it. I was very happy with the results and will be going back to her for upkeep. The salon was nice and clean. I also enjoyed the music and conversation. Highly recommend! Thank you so much, Brittany!

I recently moved here and needed to find myself a new hairstylist. I started following Kaitlin on…read moresocial media back in November and always loved her work. So when I wanted to go back blonde it was a no brainer to go to her. She made the appointment making process very easy and answered all my questions. When I got to the salon she was kind and knowledgeable. She didn't talk a lot which is nice for an introvert like myself. But she carried on conversation nicely when she did talk. I will definitely be going back

My Stylist is Angie, I met her today for the first time. She was excellent, discuss my concerns. We…read moreboth came up with color and cut that worked for me. She is professional, clean and extremely talented. I will continue to have my hair coloring and cut with Angie. B. Give her a call your search for a wonderful talented Hair Stylist is over.

I try not to be this person, but I am going to leave a bad review for this business without ever…read morehaving any contact with them. I am very disappointed because I am looking for a salon to frequent since I'm still new to the area and this one looked amazing. I've attempted to contact this business three times by the phone number listed on Google. It is an hour after their listed opening time and nobody is answering - fine, they may be busy. (EDIT: Yelp was the only site that indicated they are closed today.) However, it seems they've simply turned off the phone or are sending calls directly to voicemail as it currently rings once and goes right to a personal voicemail for "Mandy". Their website indicates someone named Mandy works there, however, why is the listed number her personal phone? And if it isn't her personal phone, why is the message a slurred "this is Mandy, leave a message"? Who am I calling? Either there is a strong lack of basic professionalism here or their Google and website info is wrong. Either way, it's left a bad taste in my mouth and I have no desire to use this salon anymore. I shouldn't have to play phone tag with a stranger to get my hair done.

I've always been treated like ROYALTY there by Tooba who styles my hair perfect everytime &…read moreintroduces me to styles color that I may of never considered and I'm always blown away at my transformation! David the owner is very hospitable by asking if you want tea or water or even something off his menu you can enjoy while you wait for your hair to process. I've had an amazing tuna sandwich, a beautiful salad with Spaghetti & homemade meatballs & garlic bread to name a few because of my busy schedule it's convenient to satisfy my hunger. Highly recommended!

90 minutes after my nails were done, they are still wet enough to smudge all over the nail…read more Application too quick and/or too thick. My nails also bubbled a lot. Appreciate that they took me in as a walk in. The nail tech was nice and fun to talk to. Would not recommend unless you are willing to sit around for hours for your nails to dry all the way through. This is an unacceptable manicure in my book. See attached pictures of me easily scratching into my still wet polish. The base coat was Seche Vite base, color- OPI Princess Rule, top coat OPI (not sure which one, but clearly not a quick dry), OPI laquer drying drops. I use this polish and base coat all the time at home and have no issues with prolonged drying time so long as it isn't too thick and a little drying time is allowed per coat (60-90 seconds). I don't understand how this manicure is so bad. Consider using Seche Vite quick dry top coat (can cause wronkles in metallic polishes) or Seche Vite gel effect top coat (great on top of all polished i have tried). OPI's quick dry top coat is also decent. I totally appreciate that I came in at the end of the day as a walk in and appreciate that I was given service with no fuss. I will even admit that I smudged a nail that the tech reapplied for me and I smudged my thumb while paying, but there is no excuse for my other nails to still be prone to gouging and smudging 90 minutes after the manicure. I think the tech may be more comfortable with gel manicures as she said that is what she uses kn her nails- to be fair- you can cure those in minutes. UPDATE- it's been almost 5 hours and the polish is still soft- It is easily dented and scratches off. What a mess- very gummy and bubbly! I was so looking forward to not having to do my nails this week, but it turns out I have to remove this mess and do it myself- plus I'm out $30

I was looking for a spa day for my birthday on April 1st. (I know, horrible day to be born. lol). I…read morewas able to pull off an appointment with their esthetician Savannah. I had a facial and back facial. Along with my facial I added on LED light therapy and a scalp therapy that was soooooo amazing! Even though I don't have back acne, back facials are so relaxing to have and to me, are better than a massage. The salon is super cute inside and everyone was very nice. I am definitely going to be a regular there for my facials.

Went to Lily to get a blonde balayage and haircut for my engagement photos and she did an AMAZING…read morejob!!! She made my hair so beautiful! She created such a welcoming atmosphere as well! Definitely going again to get touch ups for my wedding!