Dr. Paolino is a warm, approachable and friendly man with a kindly, casual manner. His examinations are thorough and--most important--he listens to and hears what you say to him. I have lived a long time and have a great deal of experience with medical doctors and I must say that he is the best internist I've yet to have! One important plus--in addition to all the others--is that when I call him, his call-backs are remarkably prompt. His office, which he shares with two other excellent MDs, is located on W14 St at the street level-kind of storefront office-a --which was a first for me and was--at first--disconcerting. But, really, it's irrelevant. The main receptionist is exceedingly warm and friendly--the others are just about as grouchy as you might expect! But the woman who comes in and takes blood is a doll, but you have to draw her out a bit (no pun intended!) read more

I visited this doctor based on these reviews. You know, the "he really listens, spends time with patients, yadda, yadda, yadda" reviews? Lemme just say: Not in my experience. My first time appointment was for an annual checkup/physical and this Dr. spent all of 10 minutes with me. Half of that time he asked questions (what are your health issues? medications? allergies?). The other half of the time (e.g. the "physical) consisted of blood pressure, height/weight, listening to heart (front/back), a cursory check of my throat/lymph nodes, a quick peek in my ears, a light shined across my eyes, a handful of abdominal palpitations, and...DONE. Gotta say the 5ish minutes of examination takes the cake as the fastest (and least comprehensive) physical I've ever had (and I've had quite a few!). All told, I waited 20ish minutes to be seen, was seen for 10ish minutes, waited 20ish minutes to have my blood drawn, and was back on the curb within the hour. I would feel blessed if I were a regular patient who was visiting for something other than an annual checkup, but, as a new patient who was here for a first visit and a physical? I feel like I got the "get em in and get em out" treatment. Yuk, yuk, thanks for the buck. Bye now! A highlight was that another doctor's nurse took the time to draw my blood. She likely saw me scowling as I sat in a cramped closet/supply room waiting to have my blood drawn and kindly offered to pick up Dr. Paolino's nurses' slack. Unfortunately, this singular highlight didn't make up for the overcramped/overpopulated waiting area, the somewhat rundown appearance of the surroundings, the semi-politeness of the receptionist, or the above-mentioned interactions with the doctor. Now, this review is LONG overdue: I wrote it and then waited to make sure there would be no lab result and/or billing snafus. It's been almost a year and, theoretically, things may have perked up at this doctor's office--but I doubt it. Needless to say, after my initial appointment here, I've never returned. BOTTOM LINE: Don't believe the review-based hype. This doctor may be all that an a bag of chips for some of his patients, but he wasn't for me. Throw in the other mentioned detractors and make up your own mind accordingly. read more

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It's a casual, kind vibe in the office. Shantel is amazing. So skillful that you never feel a pinch when she draws blood! Dr. Paolino is a calming influence & a good listener. I'd trust him with my life! read more

I've been going to see Dr. Paolino for years and I trust him completely. He's in demand, so he doesn't waste time, but he knows who you are and he cares: his diagnostic skills are amazing, and he'll help you get better. I went to see him today and I feel I've got my life back. I feel lucky. read more

Patient services needs major improvement! Dr. Paolino really needs to consider a new billing manager, Metro Medical Management at 212-477-3544. I called today and spoke with a lady (yeah... right) who was extremely harsh, rude, and had a terrible attitude after I told her I couldn't remember the name of the medical office I visited and was hoping she could look up my bill by my name which she refused to do saying it wouldn't be possible (umm... okay??). I then told her I will just give the doctor's office a call directly to make my payment. That ended up being a quick process. Five minutes after that I received a call back from Metro Medical where she attacked me and accused me of hiding information about the facility's name from her after I assured her the full payment has already been made with the office directly. She went on to question how I would know Dr. Paolino's number and not remember the name of his office (Westside Medical). I had to then give her an unnecessary full explanation of why I did not remember the name of the facility, how I had to go search for his office info/number, but most importantly about her level of customer service or lack thereof towards me. It was the first time I have been harassed calling in to make a payment. It's really unfortunate how patients and those who are ill are treated this way after a doctor's visit. read more

If I could give minus zero stars I'd go there. Belong to aarp medicare complete, it is now June 17th and I still can't fing a primary care doctor. I have had 63 docs turn me down so out of frustration I called the aarp office and we had a conference call with dr Paolino and he agreed to take me. I put my life on hold because I was happy to get a doc. I came in, filled out forms and they asked me what insurance I had and I told them about the call. I had another doctor listed as my PCP and I would not be able to be seen until I got a new card with his name on it. What a joke. read more

I'm a Dr myself, so know the difference between good/bad/ugly, I also know how good a Dr can be and what maked that dr good. All those things are ticked off here. Listens, takes note of your concerns, contacts you with results, organises referrals, keeps you at the centre of the process. read more

I was referred to Dr. Paolino through a friend when I needed a routine check-up/physical. He is extremely professional and attentive and treated me with the respect and care you rarely see in the modern era of Managed Health Care. I was expecting the typical 10 minutes and to be pushed out the door but was surprised by the service provided. He called me directly with all test results as soon as they were available. I would highly recommend him. As a follow up I just saw him for the second time (another check up/physical). He called me with all test results within 2 days. More importantly I came to him with a certain treatment in mind and he listened to everything I wanted to do with an open mind. In the end with decided on a course of action that fit in with what I wanted and with what was medically the best course of action. Unlike most doctors who would just go with what they want he worked with me and listened and then acted. Honestly I cannot say enough good things about him. He is one of the great ones and I consider myself fortunate to be a patient of his. Doctors like him are truly a rare find. read more

I found this doctor on yelp and ZocDoc and decided to try him. Making an appointment and going to the appointment were both equally painless for once. Making an appointment for me in the past meant waiting a month with limited hours and having to travel into NJ with a long wait time once I get there. I made my appointment online. On the day of the appointment I had stomach pains and they allowed me to come in earlier. The front desk staff wasnt as friendly and welcoming as I hoped but I didnt have to deal with them much so that was good. As a new patient, my visit was quick and the Doctor talked to me about everything. He was really nice and got me my blood work results in 2 days. Who would have thought I could schedule a physical during my lunch hour and not have it take forever?! Happy patient :) read more

If I could give this place a ZERO I would have. Called in to make an appointment for my husband as he needs a Primary Care Physician in order to visit his Cardiologist as he had an Aortic Aneurysm back in January and thankfully pulled in extremely well after an emergency surgery which occurred at 1am. Yes it was EMERGENCY SURGERY. This review is on behalf of the staff he has picking up the phone. They are very unpleasant and uneducated. They do not speak well at all. Maybe Dr. Paolino has them misinformed or they just didn't pay attention during their training. Anyhow, my husband and I are have insurance with HIP Emblem HMO via Healthy New York, Dr. Paolino is listed on ZocDoc as taking this insurance, however when contacting this office of ignorance the first thing they say (I spoke to two girls) is "HE DONT TAKE OBAMACARE". We pay over $700 a month in this household for insurance, plus deductible etc. so quite frankly whomever doesn't take this insurance is quite unfortunate. Also Dr. Paolino, please fix your settings on ZocDoc if you are not a member of this plan and HIRE NEW AND COMPETENT STAFF. Visit this office if you want to be around a bunch of ill educated staff. read more

I've never had a Dr. in NYC (after living here 5yrs) so when I twisted and nearly broke my ankle a month ago there was no better time to find one! Dr. Paolino was very friendly and professional. He took his time examining my ankle, talking me through what I had done to it and what I needed to do in order to help it heal in the best way while still staying on my feet. He takes my insurance (Blue Cross / Shield), and there wasn't a long wait to be seen. I was able to get an appointment the same day even though I had never been seen there before, which was a big bonus. I've been in twice now (2nd time was unrelated to the ankle) and both times he was very attentive and treated me like a real person not just some random patient. Front Desk staff aren't the chattiest which might make them out to seem unfriendly, but they weren't rude to me. I think they're just really busy trying to handle phones, invoices, and patients in an timely and efficient manner. Which they did! I didn't have to wait more than 10 minutes to be ushered to a room and maybe wait 5 minutes in there for the Dr. I'm happy with him as my primary physician! read more

Dr. Paolino was my primary physician for many years and still would be if I hadn't moved across the country. Not enough good things I can say about the Doc or his practice. While the office is often busy, they manage to take you in very fast, and most important, the doctor never made me feel rushed, regardless of the severity of my symptoms. The staff was also awesome, squeezing me in when I wasn't feeling well. I wish I could find a doctor this good again! read more

I've been going to Dr Paolino for over a decade now. First of all, they're great about getting you in for an appointment on the same day if you have an emergency. Secondly, once you get there for your appointment, I've never had to wait past a few minutes to actually go in and see him. He's always really direct with you and gets to the diagnostics quickly. I've referred most of my coworkers to him as well and they all really like. read more

I have to agree with another reviewer here: I don't understand the positive reviews. Dr. Paolino and his staff were flip and careless. Dr. Paolino spent as little time with me as possible and was very dismissive. He never bothered to ask me anything about myself--no questions about my happiness, stress-level, etc., which are vital to a patient's well-being. His staff is worse. One of the technicians was taking my blood when her cellphone rang. And she answered it. There's better care out there. We all deserve doctors who care enough to spend time with us, ask questions, and get a complete picture of our health and well-being. read more

I'm stunned at the majority of positive reviews on Dr. Paolino. He must be paying people to write them. He has zero bedside manner, asked no questions regarding my health, was generally uninterested in anything i had to say and is extremely insensitive. The exam itself, and I can't really even call it an exam, was a joke. Please don't put your trust in these reviews. This is NYC. There are plenty of decent and caring doctors out there. Dr. Paolino is clearly not one of them. Save yourself time and money and find a truly caring doctor. read more

The doctors here are wonderful. Friendly, personable, and easy to talk to. 5 stars for them, absolutely. My friends who go here agree, but we also agree that.... The front desk (with the exception of one woman who was actually helpful and smiled and made eye contact when she talked with me) is a NIGHTMARE. NIIIIIIIGGGHHHHTTMAAARRREE!!! Disdainful, irresponsible, bitchy, dismissive, and completely reluctant to help... They act as though every request is like asking them to climb Mt Everest. IT'S YOUR EFFING JOB!! and they can't even do it right. Thanks for (1) not scheduling me with the right doctor (not that it matters since they're both really nice, but still a fairly big mistake) (2) NEVER calling me back when they clearly said they would (3) talking down to me when I asked a question about my results (4) not sending out my paperwork that needed to be sent out -- but maybe that's because they (5) LOST MY PAPERWORK!!! I feel bad to have to rank down such wonderful doctors because of the front desk, but the responsibilities of the receptionists are very important in a doctor's office! read more

Dr. Paolino was recommended to me by a friend when I was in need of a family practice. I had recently had a few bad doctor experiences so I was apprehensive about all the new doctors I needed to find after moving to the city. Happily, everything about my experience with Dr Paolino was great! Even as a new patient I was able to get an appointment the day I called (they even called me a few hours later saying an earlier appointment had opened up if I wanted to come in), I didn't wait for obscenely long in the waiting room or the examining room, Dr. Paolino was young and friendly, not condescending, and easy to talk to...and he fixed me right up! read more

Dr. Paolino has been my doctor for about 2 years and I cant stop raving about him to all my friends. I even made my parents switch from their terrible doctor, to Dr. Paolino. He really listens to you and makes you feel comfortable. His office staff is SUPER friendly which is rare and you don't have to wait 3 hours to be seen. I just had my physical on Wednesday the 1st of February and he personally called me yesterday with my blood work results. I strongly recommend him to anyone looking for a doctor who cares more about the patient and medicine than money! read more

Dr. Paolino had been my doctor (and my sister's doctor) for almost 10 years. I have referred many patients to him over the years and no one has ever been disappointed. He's the kind of doctor that looks at you not just as a random patient but as a whole person. read more

Dr. Paolino has been my doctor for a very long time (over 10 years). He's an excellent doctor, he really listens, has a calming energy and treats one with respect. I can't say enough good things about him. read more

I am very surprised by these reviews because my experience was entirely different. A friend had suggested my partner go and see Dr. Paolino because of the conveniently located office (great to get too by public transportation). Setting up the appointment was no problem. Unfortunately on the same day of the appointment (an hour prior to the appointment time) my partner received a call stating that his appointment was cancelled. Who does this on the same day? He was already on his way! No explanation was given and because of the lack of professionalism we did not set up a follow up appointment. read more

Really nice guy. Always has time to see me last minute when I'm sick. Great bedside manner. Knows his stuff.

Dr. Paolino is as good as it gets when it comes to finding a doctor who is not only knowledgeable, but also listens and has great bedside manner. Also, each time I've gone in so far, my wait has been less than 15 minutes. I'll be sticking with this one for a while! read more

Dr Paolino is the best. Professional and charming. He seems to truly have a passion for his field and was super up to date with medical trends. Great all around. read more

Wonderful doctor and great support staff! I have been a patient for over 3 years. I enjoy going into the office, everyone is helpful, friendly and supportive. Dr. Paolino listens and is not quick to place you on drugs or push unnecessary treatments. I hate giving blood but Shantel is so gentle she is the only one I will allow to take my blood the others are great I just prefer her. read more

Dr. Paolino is great! He is thorough, knowledgeable, and kind. Unlike other doctors that seem rushed and irritated, Dr. Paolino takes the time needed to make sure you are okay. I will be sticking with him for a while. The wait time was a breeze and his staff were pleasant. Thank you Yelpers! because I chose him based on your reviews. read more

I'm a new patient, but I was incredibly impressed. Not only did the office find me an appointment for an annual physical quickly, but I didn't wait long once there. The Dr. was friendly and informative. I was particularly impressed by the fact that not only was bloodwork taken on site, but Dr. Paolino himself called with the results within two days. I highly recommend the office, and Dr. Paolino in particular. read more

Dr. Paolino has been my doctor for 17+ years. He began treating me when he was a resident. I give 10+ stars. I have changed insurance companies countless times to remain his patient and for as long as he practices will continue to do so. He is one of most thorough doctors in town and probably on this planet!!! He is patient, considerate, extremely knowledgeable, welcoming and eager to help all his patients. He is also a DO which adds another wonderful component to the mix. The influence of east meets west are essential to good health. He has proven that theory to be 100% correct. You can call at the last hour or minute and their outstanding staff (all of which I absolutely adore) are there to help and get you in to see him or another doctor on his team. All the doctors there are amazing. To all the negative reviews below - you all have issues! I'm repulsed at the negativity. Truly! Their staff works endlessly, they too are human. Some-day's we are on and others we are not. If you answered the 1000+ phone calls, handling countless referrals/prescriptions - each and every day - in addition to following all the new health care laws/flaws and still smiled when patients walk thru the door - you get an A++++++++. In essence, stop searching - you finally found the right DOCTOR. Dr. P is the best!!!! read more

I am very surprised with many of the reviews. Dr. Paolino was very nice when I spoke with him, but one exception, he was not listening to me when I repeatedly described my symptoms! I always felt rushed out and like I was being written off.He diagnosed me with a certain stomach issue and prescribed me medication, when I consistently came back saying the pills are not working, he just continued to change my dosage. He never once referred me to a GI or a endocrinologist, who both specialize in the issues I was having. Long story short, when I had been going to him I worked for a company that was paying my medical insurance. I have currently moved out of state and started a new job which I do not yet have insurance. For the last 4 months I am paying 300 bucks out of pocket a month and have a 1000 dollar deductible with an individual policy until late October when the new policy begins. The moment I went to the new doctor and told him I have been struggling with these issues for almost a year now, first he was in shock I was never referred to a stomach specialist, and then immediately directed me to a GI, also took blood, and scheduled me for a CT to check all of my organs. Because Dr. Paolino did not take the initiative to listen to me when I asked these same things before for 8 months plus, I now have to pay almost 1000 dollars out of pocket to get this checked and diagnosed properly. Before I would have had to pay a small co-pay if anything. My advice to anyone that goes here is to definitely insist if you feel you need something that the doctor does not agree or does not want to listen, especially while you have the insurance. I like many people trusted that he new what he was saying and I should just try the new dosage. In about a month I will be getting a different insurance, through the new job, but unfortunately the tests must be done immediately, due to the lack of attention from Dr. Paolino. I am just praying nothing extremely serious has happened in the time frame I was being seen by him. read more

i don't even know how i found dr. paolino... and i normally favor female physicians over male physicians. but here he is - young, professional and most importantly, SO easy to talk to. he did call with test results, although it was a few days after i expected him to (a week, rather than a few days as he told me in the visit). one thing that probably made it 4 rather than 5 stars is the front desk - not the happiest or most helpful receptionists. even when you call, they answer with a very generic greeting of "doctor's office." ah, you can't have it all i guess!?!? read more

I have been going to Dr Paolini for over 10 years and had minor problems with his office, but nothing major until today. I walked in for my appointment, wrote my name down and was asked if any of my information had changed. I told them my address and they asked me to fill out a form. I filled out my new address and signed it. They told me I had to put my employers info and since I am in between jobs I replied I did not want to. Then another lady, rudely told me I had to fill out the info or I could not be seen. It is neither their, nor the doctor's business where I work. I told them I was leaving and would be finding another doctor. I called to speak with Dr Paolino and was told that he would not call me back and will transfer my records to another doctor's office. I was surprised that he would let a patient go that easily. The lady then stated I had only been a patient for 3 years when it had actually been over 10. It is very disappointing and scary how their records are wrong. I have also noticed that there are mostly bad reviews in the last year. BE AWARE! read more

Dont do it folks. Definitely go with another doctor. Dr. Paolino's lack of communication and rushed manner will have you on Web MD faster than you can blink. You'll be frustrated trying to get basic questions answered since you will never be able to reach him or get your calls answered concerning your health. I have been going to him for a year now and his office manner is always rushed and cursory. As a patient I have never felt like I am getting a full professional assessment of my health and will definitely be finding a new primary care physician in the new year. I won't even get started on the assistants at the front desk who have no sense of professional office behavior. Just save yourselves the time and frustration and find a thorough doctor that is truly interested in your healthcare. read more

He was my primary care doctor for almost 7 years. I don't get sick often but when I am, it has been bad. He has treated me thru many of those cases. Once he sent me directly to ER with a note and it saved me. Very scary time. He has always given me referrals to see specialists or sent me to get further tests. Unfortunately, some doctors don't do that because of insurance companies/HMOs. The staff is actually very nice once you get to know them, they are just extremely busy - so they don't have time to "chat" as much. read more

I regret ever having changed insurances since i also lost dr paulino and my health deteriorated. I an pleased to have new insurance and dr paulino once again. read more

I had a great experience here with Dr Paolino AND his staff. I have no idea what the other people are complaining about unless it's a reflection of themselves. The office staff was extremely personable, professional, and even funny when we chatted. Dr. Paolino is first class as well; he's professional, kind and answers questions directly and clearly. I was able to get an appointment quickly and I waited only 2 minutes past my appointment time to go to the room and see the doctor, unlike most places where you get ushered to a room and wait for 15 minutes. I highly recommend Dr. Paolino and his staff. read more

I think Dr. Paolino is one of the best around. I have been a patient of his for almost 20 years now. I have complete confidence in his practice. Over the years, I have seen first hand the compassion he has for his patients. On a couple of occasions when I have been hospitalized, he made personal visits to the hospital (around 6:30am) prior to his office hours. He has always followed up with results of any tests he ordered. Whenever I need advice for any procedures that I must have, he as always given me good advice and referrals. As far as his staffing, they have always exceeded my expectations. I really cannot understand why one reviewer stated that they were "unpleasant and uneducated". If I could rate him higher than 5 stars, I would. If you are in need of a doctor - this is the one. read more

I have been a patient for many years. Dr. Paolino has been there for me for both the routine checkups and for the unexpected emergencies that can happen in life. His office has always been very accommodating when a last minute appointment is needed. He remembers details. It's a busy office so time with him is certainly not a leisurely chitchat session but the job is done and done well. Dr. Paolino's relateable demeanor has made it possible for me to ask questions on any topic which to me is an ideal scenario. He provides clear answers and has worked out solutions with my input. His referrals have also been high quality and I continue to see those doctors when needed. Hopefully some day the office will get a glamorous upgrade and his staff will get a bigger work area. Some of them are super nice while others are simply efficient. At the end of the day I am very grateful to have a doctor I can and have trusted with my life with much success. read more