Ashley was great to work with! She is efficient, friendly, responsive, and knowledgeable about the…read morebest options at Provident.

Ashley very helpful, and we have a fast transaction, will definitely recommend her and her team.read more

I walked in when it was quite busy. The line went very quickly even though there were only 2…read morebankers at the counter. I had the opportunity to work with Daniel. He was super pleasant and made everything easy for me despite I had a few transactions to go through. Thankfully he was kind and super positive. Thanks for those king of employees at Chase that make a huge difference. Thanks Daniel

DO NOT consider Chase Bank. There is NO customer service. They don't answer the phone. It has…read moretaken me over 7 weeks just to get some past bank statements. To date I still don't have them. This bank can care less about you or your business. Your just a number to them. If I could give the a zero star I would.

My husband and I had to close a old account that we just didn't need anymore. We were delighted to…read morebe helped by Katie Chase (cool) at this location, I love this little satellite location, instead of the big downtown one. Katie had to do a transfer from one account to another, so it was complicated with the cards. Katie was very smart, efficient and got out account closed lighting fast. We also had to do some updates on our personal information. We have had this particular account for 35 years. It was Great Western, then Washington Mutual, finally Chase. I really love Chase overall, they always stand behind you. My account was recently compromised and I frantically called them, there were over $600.00 of fraudulent charges; they assured me I would not be responsible for any of it and not to worry one bit. I was so relieved, this was the first time this has happened to me and it's not fun to say the least. I always have believed not to keep all your eggs in one basket; with investments, stocks, bonds and cash. I'm thinking of moving most of my accounts there now.

I've had nothing but exceptional and efficient meetings with Rachel who helped me set up accounts…read moreon two separate occasions. She was friendly and professional, and I would definitely book a meeting with her again if needed. Additionally, when I brought my toddler with me, Rachel offered her coloring to keep her busy. Thanks, Rachel!

I had a Wells Fargo document that I need to get notarized and I randomly decided to call them to…read moresee if they would notarize it. Not only did they say yes but they said that I could come in right away if I wanted. I was in and out in 10 mts. The lady who notarized the doc was super courteous and she even said she would take care of mailing it , so I saved myself a trip to the post office too. Here's the best part... apparently they offer free notary to everyone for all documents. What!! I wish I had known this 20 years ago.

Wanted $10 to cash a Wells Fargo check. My company has an account with them which will be canceled!read more

I have been banking there for as long as they have been at this location…read more I have never had any problems. The employees are very helpful with any situation or questions that I might have. A BIG shout out to J J!!

As a long time US Bank customer, I was disgusted at the service of the guard standing in front of…read morethe bank. The guard profiled me for being a Black female and asked me to "screw off" (exact language used by him). I waited patiently for my turn to use the ATM machine and when I get to the ATM this guard confronts me for no reason at all. I take out my identification and he quickly leaves and stands at his post...as if he did not just make a huge mistake profiling me. He never apologized for his rude behavior. I withdraw my money at the ATM as usual and leave while this guard stares creepily at me when I drive off in my car. He ought to be fired. This bank is racist, and anyone who does not heed this warning will be faced with lackluster, terrible "service" from their staff.

Great banking experience and friendly staff. They are welcoming and efficient in handling the…read moretransaction.

I recently discovered Rajini Agastya at Well Fargo and she has been wonderful. Rajini discovered…read moresome money I had forgotten about and helped me transfer it to a Wells Fargo CD with a good interest rate. She is very professional and has made good recommendations for investing my money. Rajini is a Senior Premier Banker and really takes an interest in her clients. She works with you on getting clear about your goals and refers you to the right resource at Well Fargo -such as the Wealth Management Team. If you want someone who knows her stuff and is committed-- set up a time to meet with Rajini. She will help you work out a good plan and get busy making it happen. Patrice

Mrs Cruz is a very knowledgeable associate that helped us with a multiple estate account transfer…read more She was very helpful in filling out the many papers to process these transactions. We also felt very cared for as we were not shooed off to some large corporate office, portal site or other location. I liked that their manager took the time to expedite and approve all this paperwork quickly. (Heard it can take weeks, we were fortunate to have the staff and the correct documentation to get it completed.) They have a free parking lot with EV stations and street parking. There is a security guard outside. There are 2 friendly front tellers and multiple private rooms for other banking transactions/applications. We really learned a lot and felt the extra care during this difficult and time restrained estate transfer.

Extremely disappointing experience…read more After my documents were stolen, I tried to resolve my banking issues and expected understanding and professional assistance. Instead, I encountered bureaucracy, poor communication, and a complete lack of empathy. Rather than helping a customer in a difficult situation, the process became frustrating and exhausting. Every step seemed to create another obstacle instead of offering a solution. I hope Bank of America improves the way it handles customers facing identity theft, lost documents, and other exceptional circumstances. People in difficult situations deserve support, not to feel like they are just another case number.

I have been coming to this branch for 4+ yrs now, and have always found the tellers to be ready,…read morehelpfull and available. Of the few times I needed a mgr assistance, she was polite, courteous and available as well. I've been in/out in usually under 10min. if I could change 1 thing, it would be the horizontal parking, as you have to exit then turn right on LG Almaden. it would be better to exit the side street when one needs to go left. But years of doing this, I just adopted and go across the street to Whole Foods after to get something for the evening.

This branch is horrible with customer service. The employees appear frustrated and are of no help…read more I went in one day to deposit a check written to me and my legal team by my insurance company. Long story short, the check was signed off by both parties but this branch would not let me deposit it. The branch manager refused to help. I took my check to a different branch and the employees there were amazing! The branch manager at this other location stepped in and took the extra step to verify the check and once completed the deposit was made with funds available immediately. I will never go back to the Los Gatos location again.

I went in to open an account but the representative insisted that I must have an appointment before…read morethey can help me even though there were 4 people working there with no other customers. Nobody was doing anything and yet they felt they were all too busy to help me to open an account.

I had to come in to make a Business account transfer that the nline banking wasn't working with, I…read morewas greeted by Andrea, the branch manager and she took care of the whole situation and was very patient and helpful as I wasn't ready with all info needed immediately. Andrea had a great attitude and was very knowledgeable with the whole process and she was great to speak to. I recommend this branch to anyone wondering about opening an account with US Bank or any service they offer, great experience!

I am not a customer. I am a member of the public that sees the messed up digital clock outside the…read morebank. It's gibberish. Why have it? Take it down or fix it. But this is a form of pollution, senseless, random changing lights. It's a waste of electricity.

Bank of the West was fantastic. Ever since they became BMO, I have experienced problem after after…read moreproblem to the point that I am closing my account after years of being a satisfied customer. The current branch manager is also extremely rude and does not understand how to communicate. I highly recommend finding a different place to do your personal banking.