First, they messed up by sending me the wrong color for a stroller…read more Then I returned another item ($200 worth) in February. We are in June and I still have not received a refund. We have been emailing back and forth for month - impossible to get a hold of the same person / a real person. No phone number... It's insane. Definitely feels like a scam!

Very neat and very organized store they have a lot of merchandise from 5.11 but not enough as…read morewhat's available on the website. Store has one fitting room. If you ever go there ask for Josh.D. He's an awesome sales person. Very mellow very helpful I definitely recommend this place for your tactical needs. They do carry the 5.11. women's line as well but like I previously said very limited inventory but the sales people make up for it with their professionalism and attitude. Ample parking in front of store .

Store has nothing. It went to crap before Covid but now it's just empty and pointless. Shop online,…read morethis store will eventually close anyway. Store Inventory is always wrong here according to the website.

Staff is very nice. The tailor they have working there is amazing. He doesn't work on Thursday; so…read moreI try to avoid coming there on that day. Plenty of parking. Dressing rooms are good. They have a good selection of stuff. Whatever they don't have, you can easily get things on their web site, which is awesome.

This was my first time to this K&G super store .recently I was there with my wife and 2 other…read morefamily members looking for a suit to wear to a wedding .2 friends of me and wife were getting married. So we were looking around for a little while. Customer service was there to help right away. The salesman a very nice gentleman showed me a few nice suits. I told him I didn't want to break the bank. But I wanted something nice for around $200.00. So he got me a couple of suits to try on .and remember there was so many different styles of suits to choose from. So I tried on a couple of navy blue suits.and he made sure it was the right size .this place has all sizes for small guys and big & tall that's a plus for us guys that are a little taller and not that big .so if you want a nice suit most sizes and colors for a decent price this is the place for you. They will also fix your size for you in the same day it will only take like a half hour to 45 minutes. They did my pants for me really fast. The staff is very decent and respectful and ambiance is nice and comfortable. So I would definitely go back there In the future

I went in with my wife last night because admittedly some of my suits don't fit any longer…read more Two gentleman came over to talk to me a bit about some of the prices and brands. After a few moments an associate named Anka came over and was wonderful. She listened to what I was looking for. Didn't rush me and stayed within my price range. Anka was excellent and very kind. I walked out with two Nick Graham suits for a very good price. When we went to the register our coupon had expired. But the woman behind the counter was very sweet and gave us 20% off with the purchase of garment bags. As well as let us use some phone coupons we had via text. They had a good selection, good prices and good service. I would recommend this store if you are in pinch for a nice suit. Some of the brands I saw and tried on besides Nick Graham were Joseph Abboud, Nautica and Cole Haan. My only small gripe is the store could use a little sprucing up/remodeling. Give them a shot. I'll definitely be going back in the future.

There is an honest, well-informed, charmingly discreet employee by the name of Jill who is a master…read morein putting you at genuine ease while your questions are answered in a calm and non-judgmental manner. She offers you solutions without imposing her opinion, while her personality exudes down to earth elegance. There are few individuals in our society who have her uncanny yet transparent ability to know the relevant information you may need that questions may have overlooked.

absolutely not, horrible customer service. They have a lady here who speaks to people horribly…read morehere. I was unsure if she had a medical condition, racist or just plan rude. The location honestly isn't even inviting at all. Prices are horrible for the material that they sell. Some people belong in the back and some belong on the sales floor with my experience here. Just go to to Karako and Mens warehouse.

Had to rent a suit for my son's prom…read more Many styles, prints, and colors to choose from. Our wait wasn't bad at all, and they even let me use an online coupon I found. They sized him up, we left a deposit, and we received a text in a week for pickup, just like they said we would. Day of pickup -- the suit was tried on and it looked and fit great! It was due back in a couple of days, but they actually told us a day or two later was fine too. That helped!! Easy and painless experience. I'd go back for the next suit rental!

Salespeople are not trained by management. My son and husband went and bought 2 suits. Salespeople…read moredidn't ask if they had matching belts or socks. They don't pay attention to details. These are basic questions that salespeople ask in retail. When I went back to buy these items, there was no one at the register. I waited 5 minutes. Finally a salesman comes to the register with the customer and rings her up. I ask him to call someone to help me and his response was they are too busy. It's a management problem with untrained staff. Also went to get a belt the young woman who helped me was really nice and helpful.

Big fan of this guide shop location. Didn't really know much about the brand until I walked into…read morethis shop a few months back. Since then, I've ordered suits, shorts, sweaters, dress shirts, chinos, etc. It's become my favorite brand to shop for casual/dress clothes. The quality of the clothes is a step up from J.Crew and Banana Republic - which is where I had been shopping previously. More importantly, the clothes fit better given the 3-4 different "fits" the company has for most clothing items. What separates this store and Bonobos apart is their service. Great with price adjustments, returns, speed of delivery, etc. I've worked with Austin a number of times, and he's been my go-to whenever I see an item online - he's able to sometimes offer guide-shop exclusive discounts. Every time I come in the store, he's a personal stylist - offering ways to mix and match items with other colors. Definitely a good resource.

Zero stars, was injured in their store and they have not reached out to me or returned my request…read morefor someone to call me.

Blasting music so loud i couldn't hear the people around me. Everyone is already overwhelmed on…read moreBlack Friday this was a horrible shopping experience. Would want this music volume at the club not shipping.

Spot on - and not sending $$ to Mr. Bezos (as much as I love him!)…read moreMy son found he had outgrown his scout pants and his trip was imminent. I checked out Walmart and they didnt even have green cargo pants. Being that we live in Mineola, figured lets try Robert's. The sales lady was very friendly and helpful, and we found the exact size and type we were looking for. I was able to pick up some other items I needed while there, and the pricing was very reasonable - actually, equal to what I would find at dept stores, and competitive with Amazon.

I love this store!…read more First the lady that runs it makes you feel so welcomed. My son who is not a person who likes to dress up, needed his communion suit. We went in just to get an idea back in late February - pre pandemic. The owner take care of him and made him feel so comfortable. She was so friendly he insisted we buy a bomber jacket for him there. Of course he loves his bomber jacket! What 8 year old wouldn't. A number of moms have asked me about the jacked and I always direct them to Roberts. In February I planned to shop around for his Communion suit. When we left my son turned to me and said "I want to get my suit from there." Don't take me to more places I like her suits and I want to get it from this store. Surprised, I said "fine we'll come back in a week or two." Needless to say... the world shut down from the Coronavirus. His Communion was delayed until September. When we were notified of the new date in September my son turned to me and said are we going to Roberts? I need to get my suit, and I only want to go to that one store. He got his suit - he picked it out and felt so handsome in his navy-blue, Italian suit. He looked amazing but I'm bias. The two women in the store had masks on and handled my son who finds everything itching or restrictive perfectly. I can't say how much it meant for him to love what he picked out after living with so much uncertainty. Thank you thank you! His Communion day was a very special day. It was the first real celebration we have had. We have shopped at Roberts for Cub Scouting great as well.