I ordered through UberEats even though I knew there would be a longer wait because I am far from the restaurant. I don't even know where to start! Even though it took 25 minutes to get my order, the food was still HOT! Not warm, but HOT! And the drink was cold and undiluted! What?! Now the quality. Y'all, nobody told me these cheesesteaks were going to be so freaking good and with a GOOD amount of meat! The bread was SOFT! The onions were caramelized with just enough crunch left to give them character, but not enough for them to be acrid and offputting. That's not cheap cheese on it either. Not paseurized processed cheese product crap, but REAL CHEESE! I wanna know where they get their jalapenos because I want some for cooking at home. No lie. I don't know what kind of oil and season are used for the fries, but I'll make the trip out to Gurnee Mills just for a load of their fries. You would think it's hard to mess up fries, but almost every eatery in the area does. They should send spies into Charleys to discover how to do better. I'm doubling down on cardio for the next few days just for today's lunch. Worth it. read more

Service was just meh. However, the Cheesesteak was below standards from other Charleys locations. Does not match the pictures they have posted on their walls. The serving of meat for the regular size sandwich was very minimal. Look at the picture attached. Most embarrassing cheesesteak ever made. If you enjoy overpaying for bread and less meat, this place is for you. Don't recommend this place at all. Hard pass. read more

Charleys Cheesesteaks - Pathetically lamest cheesesteak ever! - Sandwiches Near Me - Gurnee, Illinois

employees don't listen to there customers on what they order in the end over charging me for what should have been discounted meals not all individual items because they don't listen and didn't even offer to comp there mess up read more

Charleys Cheesesteaks - All employees sitting on there phone instead of providing good customer service - Sandwiches Near Me - Gurnee, Illinois

I am so upset right now.because I was just cheated out of 60.00 from Charley's Cheesesteak in Gurnee Mills. They are racist and I will never ever again in life go to their establishment again. I hope this store is closed down. The mother is very rude and the entire staff just treated me very badly. read more

Excellent service, food is prepared very quickly. Good fast fooooooooooooood

I was the first customer and the man was making my ultimate cheese fries. He grabbed a cup of cheese and took it to the back. He came back and it wasn't quickly. It was a little after that he poured it into my stuff now normally they pour everything right there right where you can see them pouring your stuff inside of Your container he went to the back with my cheese and came back and poured it on my fries and then put the rest of the stuff on your front of me. I feel like he did something to my cheese. I noticed when he came back with my cheese and he poured it on there. The lady looked back at him with a concerned look and now I'm concerned what did he do to my cheese usually they would pour the cheese. They will pour the cheese on my fries. Why did he put my cheese in a cup and go to the back You're fucked up you done fucked up you done fucked up Im call the corporate on y'all ass read more

I used to never pass this place without stopping. Now they took away the white American cheese and it changed EVERYTHING!!! Now I have to resort to subway... it's that bad read more

The crew here is extremely rude. They do not wear their masks over their nose and they will turn away people 10 mins till close, but take an order for a security guard 10 mins after close. My son just wanted a lemon aid, they fill it 3/4 and would not give him a refill even though they had a whole container still full. They apparently keep their food and drinks that are prepared for days instead of discarding them at night. That., the masks situation, no social distancing, disrespect and high prices during a pandemic...., NO THANKS!! They lost everyone I know. DO NOT GO HERE!! read more

Warning: do NOT come here if you're on a diet...because you won't be able to resist the goodness. Located inside Gurnee Mills Mall...this place is amazing! Ok, it's fast food but it's sooo good!!! Seriously. I don't care much for steak or steak sandwiches...but the Philly CheeseSteak is just phenomenal! I discovered this place about a year ago by accident actually. My dad & bro are obsessed with Philly CheeseSteak's and I was getting them lunch. They ordered from Great Steak & Potato but since I was at the other end of the mall, I (luckily) found Charley's Steakery at the nearest food court and history was made. I've tried their Bacon 3Cheese Steak, Philly CheeseSteak, and Turkey Cheddar Melt. ALL AMAZING, of course! Their fries are to die for. Absolutely scrumptious!! They have: -cheddar -cheddar & bacon -ranch & bacon and -cheddar, ranch & bacon. BUT...for those on a diet, there IS a salad menu. There's also a yummy lemonade menu with 3 different flavors: original, kiwi lemonade, and raspberry lemonade. Also, this is a chain. So be sure to check out their website to find your nearest Charley's. http://www.charleyssteakery.com/ read more

Okay how do you make kiwi lemonade or where do you buy it from cause I can't seem to find it on the web and would like it for when I start a business I mean I loved working for the one in South Carolina I hated having to leave to move back to mass but we have one in mass and not sure how to apply. but absolutely loved the kiwi lemonade when I was at work I would often get the Italian sub with cheese fries and kiwi lemonade. read more

Charley's is my #1 food choice everytime I go bargain hunting at Gurnee Mills Mall. I usually get the Buffalo Chicken sandwich, but you can't go wrong with the traditional Philly Cheesesteak. The man who runs the place is always very kind and gives me a free side of cheese. Once in awhile, a cute and sassy asian girl works till which makes the visit even more enjoyable! Cheers to Charley and the gang. read more

Avoid. This things are everything but not Philly Steaks! For medium combo paid over $10. Even Subways Philly Steak submarine tastes better. So from me just one star today. read more

Great fresh to order sandwiches. And the fries, omg, plain, or with cheese and bacon you name it, are amazing! I work in the mall and it's so hard to resist, so I go about 3 times a month. Staff is friendly, and do a great job! Not diet food, but seriously here, Philly steak and fries...enough said! read more

I ordered a Philly Steak sandwich and asked to switch the White American Cheese for Provolone and add Teriyaki sauce to a enhance the flavor. The order taker at the register repeated the order back to me correctly and the fry cook completely ignored the mods to the order on the screen. Simple request; just a lack of taking pride in your work. The sandwich I received was good, but not what I ordered. read more