Very disappointing and unprofessional experience at the Charleys inside Moreno Valley Mall on 5/15/26 around 2 PM. My spouse and I ordered large Philly cheesesteak combos because this used to be one of the few places in the mall we actually enjoyed eating at. Unfortunately, the experience this time was terrible. When we received our food, both sandwiches had a very small amount of steak for the price we paid. The sandwiches were mostly bread with very little meat inside, which honestly did not feel worth the nearly $18, EACH, combo price. I politely approached the employee who took our order, Marrie Torres, and asked if there was any way to either remake the sandwich or simply add a little more protein. Instead of trying to help or showing any understanding, she immediately became rude, sarcastic, and dismissive. She repeatedly stated that "that's all they could do" and acted like I was wrong for even asking. When I requested to speak to a manager, she claimed that she was the manager on site, but honestly she did not act professionally or handle the situation the way a manager should. Her attitude, sarcasm, and unwillingness to properly resolve the issue made it very hard to believe she was actually management. Since both sandwiches were disappointing, we asked for a refund. At first, she claimed they do not give refunds at all. Then she walked to the back, made a phone call on her personal cell phone, and suddenly returned saying she could process the refund after all. The entire interaction felt extremely unprofessional and inconsistent. Another issue was that neither employee working had visible name tags. When I asked for her name, she acted irritated and said she does not give out her name "for safety reasons," which was a dumb response on her end because I then, carefully reviewed the receipt and it happen to have her full name on there. This just made the situation even more uncomfortable. To make things worse, even the receipt they provided looked faded, blurry, and difficult to read, which added to the overall rundown feeling of the location. Sadly, the restaurant itself already looks poorly maintained and nearly empty most of the time, and after this experience, it is not hard to understand why. We eventually received the refund, but the attitude, sarcasm, lack of professionalism, poor food quality, and overall customer service completely ruined the experience. This used to be a place we liked visiting, but after this visit, I honestly do not see myself coming back. read more

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So I came with my family ti the mall we came to eat at Charleys philly steaks bought 2 meals 10 wings with fries and drinks and buffalo sandwiches with fries and drink.. Then went back for a cup of water the girl working on the register name Melissa, cuz thats the name she gave me, Said its a dollar. Isn't water FREE!!! she laught and said no its a dollar.. she was really disrespectful when I was walking away she played the violin making fun of me for crying for free water read more

Charleys Cheesesteaks - Cheesesteaks Near Me - Moreno Valley, California

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Great customer service, as soon as I got in line the person on the flat top (Stephanie I believe was her name) addressed me and said she'd be right with me(she also took my order). Delightful conversation and fast service, My food was delicious and the staff was very on top of it read more

Longest hair in my sandwich and still didn't want to refund money. Even after showing the proof all they could do was remake the sandwich.

Horrible customer service. The manager and an employee made a dramatic scene when asking to replace my drink that was flat, no gas so I couldn't drink it. I politely asked to be replaced, first they told me that the cup had to be emptied before they could refill it, I then had to go and and dump it out in the bathroom. I went back and then they argued with me saying that it was POLICY that they couldn't refill it and I had to pay to refill it when I purchased a drink that I never drank because it was FLAT. They had to yell at me and argue with me when I am a paying customer and just wanted something simple as getting my drink replaced. Never coming back and I wouldn't recommend this place . Plus the place is unkempt and they have no customer service. I would give a 0 but the lowest I can do is 1 star. read more

The food was great! We ordered through Uber and ordered a teriyaki chicken sandwich and a steak cheesesteak sandwich... we both were very impressed with how tasty they were and we will be ordering again! read more

I've been here years before and remember the food being very fresh and really delicious. Not sure if the quality is a result of the pandemic, but it's not the same. The food was bland and lacked flavor. They weren't busy but it took forever to get my Philly Cheesesteak. I should gone for hot dog on a stick like my god son because I was really dissatisfied with my meal. I don't think I'll be back after this last experience. read more

Love the food from this chain as a whole in general- however, my last time at this one blew my mind. I am assuming it was some sort of lead based off the polo- but she was speaking openly to other employees about purposely misgendering another employee. I understand times are different, and it is hard to adjust, but to see someone who is obviously at a high position put another person down in front of others who work there didnt look right. Food was good- but the vibes were not it. read more

I ordered a large cheesesteak, a regular cheesesteak, and an order of fries... when I received the order, the bag had a large cheesesteak, a regular CHICKEN cheesesteak, and NO FRIES... When I called them, they said they could remake the order but that I WOULD HAVE TO PICK IT UP or contact Ubereats for a refund... Why the heck would I pick up something when I asked for delivery? smh.. read more

Customer service is really on point. The manager is always really welcoming and has a constant smile on his face. Food is made to order and taste very fresh You pick the sandwich you want and after they make the meat you get to choose from different toppings and sauces. THEIR FRIES ARE BOOOOMB Get them plain and add the seasonings they provide (you won't regret it) Prices are on the higher side for the amount of food you get. But it is fresh and made to order in front of you so I guess it balances out read more

Charleys Cheesesteaks - Philly cheese steak regular with fries and seconding salt - Cheesesteaks Near Me - Moreno Valley, California

They did not give me what I asked for. Workers switch tables while taking orders and i repeated my order 3 times still got my order wrong and missing my extra sauces didn't change my coleslaw for extra sauce... read more

Went to get some food after work and the asian girl who works there is the worst! She has a super rude "i wish i wasn't here" attitude and when i ordered i asked if i couple apple pay and she just pointed at the card reader, when my food was ready she boxed it up and slid it to me with no bag or tray, after i asked if they had any bags left she sighs and gives me a dirty look, grabs the bad and throws it on top of the food and walks away. I get if youre having a bad day but shes like this all the time. Get a different job yall need to fire her! read more

Unfortunately every time I come here, they don't listen! How hard is it to give me extra grilled veggies. If the bell pepper is kinda hard, you know they didn't listen. I been complaining for too long and I will be taking my money to jersey mikes. How can you not have mustered for a Philly cheesesteak. People need to learn where the Philly cheesesteak comes from read more

The food was WAY over priced for the quality. When you pay almost 20 dollars for a meal and you cannot get ranch because you have to pay 50 cent's additionally is ABSURD. Disappointed in the food and customer service. This chain should really work on better pricing for customer. read more

We ordered using the app, HUGE MISTAKE, made zero difference waited 20 minutes for the to prepare after our arrival. I ordered and paid for extra sauce......just about choke able it was sooooooooo dry Got two REALLY DRAY OVER COOKED Sandwiches, Two drinks, two Fries THIRTY BUCKS $30.00 Over cooked the beef by at least 10 min The bacon burnt not over cooked Burnt! The most disorganized clown Show and I'm being nice, Had to be training day..... if the line wouldn't have been soooooooo long I would have ask the to recook but Damn I mean over the Top FAIL ! read more

Charleys Cheesesteaks - This is a very dry BURNT BACOM 3 cheese steak - Cheesesteaks Near Me - Moreno Valley, California

The food taste amazing!!! Best customer service I have seen. They always have a smile on thier face and thry a very respectful.They truly make you feel at home. Even now that the shut down has effected all of us, they go above and beyond in making sure my order is fast and delicious. Thank you guys!!! Keep up the great work!! I will be coming back with my family. read more

Loved the deal they had! Great sandwitch and fries! Definatly coming back here to eat again! read more

Charleys Cheesesteaks - Fries - Cheesesteaks Near Me - Moreno Valley, California

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Love the chicken sandwich but definitely not consistently made with quality. Also everytime I order off door dash they forget one of my items. read more

This place never disappoints!! I get my sandwiches quick and the loaded fries are always a must! The employees are very friendly and are always smiling at customers! Hands down the best Charley's I've been to! read more

This is a good spot for a quick lunch if you're near or in the mail. I've been going to Charley's for years now. I stay with either the steak Philly or chicken Philly. You can't go wrong with either of those options. Anddddd there blueberry lemonade. I'm a lemonade fanatic and there's is one of the best in the area. read more

They forgot our order and gave me and my company dirty looks and attitude for asking about our order. I do not recommend this location of Charley's cheesesteaks. read more

Ordered through Grubhub Got the wrong order Called grubhub and told them my order was probably confused so, they call Charleys Charleys tells them I'm lying about my wrong order and that I called them to change it up which it a blatant lie. Never again. read more

Service is good, cheesesteak decent. DO NOT ORDER ANY OF THE LOADED FRIES. Gross! Expensive for what you get. read more

I went back today and the service was much better! The guy at the register was amazing! Thank you! read more

Charleys Cheesesteaks - Forgot the fries and then gave them to me in a baby cup. Wtf - Cheesesteaks Near Me - Moreno Valley, California

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I was really surprised by this place. There was an okay amount of meat, flavors were on point and at $10 for a sandwich, while a little pricey, it easily feeds two. I was also surprised that you can order any sandwich and the cost is the same, so obviously, I ordered the Bacon 3 Cheese sandwich. Normally adding bacon to a sandwich is extra, so if I ordered anything else, I would have felt like I was paying for bacon I didn't get. I've seen some complaints about the service in previous reviews. I went at 3:30 on a weekday so there was no line and the service was excellent. It did take time to cook the meat, melt the cheese and put the sandwich together, but just a few minutes. Perhaps it would have been different if I had come during a lunch or dinner rush and they only had the same amount of people working. Hopefully management will hear the complaints and add additional staff when needed, but I always eat at off peak times to avoid problems like this. Finally, I want to address the idea put forward by the kid whining about minimum wage. While I have no idea what employees at this place are paid, I'm sure it's not $15 an hour, nor should it be, which is why it is staffed by young people probably working one of their first jobs. The idea that you get bad service from people because they earn minimum wage is foolish. You usually get less experienced people and sometimes they do a bad job, sometimes a good job like my experience with this place. Those who always do a good job usually go on to earn more money elsewhere. That's the way the world works. Those who aren't willing to work hard constantly complain and always expect more than they deserve. By the way, the name of this place is Charley's Philly Steaks, not Charley's Grilled Subs. I mentioned this to Yelp but they weren't able to change the name for some reason. read more

We decided to stop and have lunch before shopping. They were extremely nice and service was speedy. I got the philly cheese steak and my husband got the California philly. We both got fries and a drink with it. Both of them were hot and delicious. Best fries around town. read more

Charleys Cheesesteaks - Cheesesteaks Near Me - Moreno Valley, California

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I just keep returning to this one.. The employees are always friendly and attentive the food fresh and delicious the Philly steak is amazing.. Best Charley's I've been too read more

Food was good but customer service is poor. Fries sit getting cold while waiting for sandwich. My sandwich was wrong. They where sampling but told it something different than it was, training on the menu is poor. Too meny people working and no one teally serving customers. No eye contact. Wrapper was stuck into and removed the melted cheese. - Melted cheese is sticky. If you stick the wrapper into it your cust cheese they can either pull the cheese with wrapper off or eat the wrapper. read more

Ordered for delivery and I feel RIPPED OFF, I ordered combo and fries were missed on an order and extra meat was ordered also and OF COURSE ON THE SAME ORDER that the fries were missed so was the extra meat, my total order spending was close to $100.00.... NOT AT ALL worth the money spent, never NEVER ever will I go here again!! Too much money for a whole lot of NOTHING GOOD!!!!!!!!!!! read more

Was doing my Christmas shopping and stopped at Charleys and wow food was good and tasted fresh and the food came out fast!! Definitely will be coming back even if I'm not shopping and the staff was very welcoming read more

I love Charleys, but I usually go to the one in the Tyler mall. I wont be going to this one again because I got an earwig in my dang sandwich! I ordered pickup and didnt see until I got home and started eating so I just snapped this picture threw it away. read more

Charleys Cheesesteaks - Earwig in the food - Cheesesteaks Near Me - Moreno Valley, California

Ordered a small Philly cheese steak with no onions & honestly if I ever return it's just for the bread smdh

Probably should have read the reviews before I ordered. But I ordered through doordash. Ordered a sand which with old school fries. fries were missing from the order. I contacted the restaurant and they stated it should have been in the box, And I would have to contact doordash. I contacted doordash and they stated it's up to the merchant to ensure accuracy. So I'm going back and forth here. Seems missing items is a common theme with this place. read more

Only 2 stars because the food is the great Charley's taste, but the service has to improve a lot. It's a new store with a new crew, so it's understandable that kinks need to be worked out, but there were so many issues with my order. It was also obvious that the girl taking orders on the tablet and the girl at the register aren't trained in customer service or well versed with the menu. Hopefully they can work it out and I can review this location at a higher rating. read more

Best Charley's Philly Steaks in Moreno Valley hands down! Not only do they make the best sandwiches with fresh produce but the fries are always made just right not to mention the staff is always amazing and very welcoming. read more

I ordered the jalapeño philly cheese steak! Man, was it delicious! The jalapeños made it spicy, so I had to take some of it out! Other than that it was good! The fries (not in the photo) were a bit soggy, and buried under the cheese. This place is in the food court of the Moreno Valley Mall center ~ and my friend had introduced me to it! Hoping to come back for another! Sort of pricey for being small and half the size of subway sandwich, but it was good! read more

Charleys Cheesesteaks - Cheesesteaks Near Me - Moreno Valley, California

The customer service is excellent and the food is fabulous very yummy. I'm a regular now! read more

Charleys Cheesesteaks - First time here and I love it. Very impressed by the customer service and the food taste great! - Cheesesteaks Near Me - Moreno Valley, California

Came into Charlie's today and they were so welcoming greeted me with a smile and my food tasted delicious and was fresh and very fast. I definitely will be coming back to this Charlie's. read more

This place is straight trash! How can you call yourselves the #1 cheese steak in the world? The meat is bland as hell, and who puts lettuce, tomato, and pickles on cheese steak. The only thing that tasted good was the lemonade. -5 read more

This review is solely for the manager chick. She seems to have to micromanage EVERYTHING. I have been here a couple of times and have caught her in the act every single time. Plus being so super rude to the employees. My gosh lady they are human beings you are nothing better than them out of your work uniform!! The sandwiches are always good and on point thanks to the employees! read more