I used to get Charleys a lot when it first opened up. However given the mall has been dying down with the stores choices lately, I hardly come here anymore. In my opinion, it's still pretty good. I like that their sandwiches are small, medium and large so if you get a small, it's like the perfect size if you are someone like me that never finishes fully a sandwich. The fries are pretty alright too. In my opinion I mean they're not out of this world, but they're not bad either. The lemonade I will say is really sweet and a little expensive you pay like almost 5 bucks for a small. Which with the prices of everything nowadays it's not super expensive but meh. Service was relatively fast. I I do like how their sandwich is specifically the veggies always taste fresh. There's some other spots that you can tell the vegetables have been sitting there for a while. There's a lot of seating obviously because it's the mall. If you want somewhere quite just get to go. Charley's currently has a deal where you can get a chicken sandwich and fries for $7.99 which I thought was pretty decent . read more

Charleys Cheesesteaks - STRAWBERRY LEMONADE + ORIGINAL FRIES - Cheesesteaks Near Me - Santa Rosa, California

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Fresh, hot and tasty. When you order is taken they immediately begin to cook your meal. You receive it as soon as it's done and you can add cajun seasoning to your meal, which I do to my fries. Giving them and layer of flavor. Quality in the ingredients you can taste. Each bite makes you want to take another. Definitely something you should try if you're at the mall and want a hot sandwich. read more

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Came back again and the service is just as great as always. I really appreciate the front-line grill staff for making the effort to genuinely connect with customers, it makes the experience that much better! read more

Good, decent Philly cheesesteak, we doordashed, it's in the mall, so no thrills in the decor read more

Charleys Cheesesteaks - Cheesesteaks Near Me - Santa Rosa, California

Anytime your craving and not sure what to get from the food court, I suggest Charlie's. Can't go wrong with a filled steak sandwich with veggies and cheese! Service is super fast and the fries are tasty. Love their raspberry lemonade! Everything comes together to make one mighty meal! read more

Charleys Cheesesteaks - Cheesesteaks Near Me - Santa Rosa, California

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The Philly Cheesesteak Sandwich is the best comfort food. Thinly sliced ribeye steak, cheese, veggies, and a delicious hoagie roll. At Charleys, the rolls are soft, the meat is tender, overall good to the last bite. Service is good. The food is grilled to order. Delivered hot and tasty. Melt in your mouth deliciousness! Ambiance - casual and clean. In the mood for a cheesesteak sandwich (beef or chicken)? Try Charleys Philly Cheesesteak! read more

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Fast service. Hot food. All around good old school sandwich. Just kind of confusing when looking for somewhere to sit after getting your food. read more

Visit every time im in town, delicious food, great costumer service, manager corrected my order with great attitude in a jiffy even though there was a long line. read more

First time trying a Cheesesteak from here and I was absolutely blown away with the customer service here and the quality of food. I wasn't entirely sure on what to get at first, but the owner and staff here were so kind and helpful. They offered a few different options that were the most popular, and I ended up going with the steak Philly cheesesteak. The food was pretty good and I was able to share it with my partner. I will definitely be back again if I ever get the chance to come back out. Thank you again to the staff! read more

I come to Charlie's subs every single time I'm at the mall as it reminds me of my home town, and I usually love the reminiscence of that, as well as the food. have not had an issue previously in the many times I've been here, but today was a different story. I have no choice but to assume it was because I was decked out in pride regalia having just come from pride. when ordering, I asked for my fries extra crispy, like usual, and they had an issue with it when I sent them back asking for them to be recooked. when it was time to pick up the order and asking if it was our order we were confronted with a different person who has the audacity to say, you placed your order you should know what it is. we did in fact know what we ordered, but did not want to take someone else's. Sadly, no tip, and i will probably never stop here again. that's a shame that a hometown favorite and memory disappears that quickly. Especially for it being a half assed franchised spot that has no reason to truly be a favorite in comparison to its many competitors. you have lost a decent amount of my money in what I would spend on food, as well as being a good tipper. I hope it wasn't in response to anything gay pride related, but I can't help but wonder as I've never had such an issue like this before. damn shame. read more

Friendly hardworking gentlemen here food is absolute fire best food in the mall in my opinion thanks Charley's hope you stick around for a long time such a bummer seeing all these businesses closing after COVID read more

Love coming here to get my cheesesteaks. The food is always well made and extremely filling!

This may not be a clone of the original Philly Cheesesteak, however if you're hungry, the ingredients are fresher than most fast food places, made to order, and the staff is friendly. Be sure to get the banana peppers and or jalapeños, they add the acid to the sandwich, otherwise it will be fairly bland as there is no particular seasoning that I can taste. The best thing in the menu are the "Gourmet Fries" with jalapeño peppers. And I'm a person who never likes fries with stuff on it because I'd rather have crispy fries. In this case the blend of ranch, bacon, cheese, and jalapeños is a magic combination. This is excellent. Better than the sandwich. The staff is friendly. All in all it's a decent meal. A bit over priced but I suppose fresh food made to order with friendly staff makes up for the cost in this case. read more

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Great Place to stop by for lunch and get a steamy fulfilling lunch I'd recommend trying it out !! read more

I always have to get their bacon cheese fries and the California chicken sub when I'm at the mall. I've been going to this location for years and have tried other locations when out of town, but it's not like this location; this location is the standard that I compare the other locations to. I like that the food is always consistently delicious and the service is always fast and friendly. read more

I had a fantastic time at Charleys Cheesesteaks. The staff was incredibly friendly, service was fast, and the food was absolutely delicious. I'll definitely be returning for more! read more

Charleys is my favorite lunch spot, they're always fast and their customer service is amazing! The food is delicious, I recommend the ultimate fries. read more

Delicious cheesesteaks! There are a variety of options and the staff are kind enough to help you decide what to get. I would definitely visit again for the tasty food, ambience, and service. read more

Delicious east coast cheese steak for a fast food restaurant. Service is fast. Nice place to hang out on a hot summer day.

This Charley's location is my favorite. I've tried other spots throughout the Bay Area when visiting other malls, and I think the SR location is the best! read more

The subs are always made fresh in front of you. The staff people know to how to delivery fast service with big smiles. It is a nice place to eat at the mall. read more

The owner is very nice and hardworking! I highly recommend the food because it's delicious and fast !

I USED to love coming here for the chicken , and philly steak sub, but after coming here on Monday I will never come back, I had ordered fries and a chicken sub, when standing waiting for my chicken sub the owner was very rude to me, didn't even apologize for his rudeness. Sorry you just lost a good customer. Good Luck with being a jerk... I'll go elsewhere. read more

This is a typical chain style restaurant, the cheesesteak was mid, nothing terrible but nothing to write home about. Service was good and the food came out quick. read more

My brother and I went here this afternoon to get him something to eat. First of all the staff was rude to begin with, just because we were standing in the wrong spot to order, and second it was very loud, and hard to hear especially when we are back to wearing masks. I understand that it's clearly hard to hear especially in a fast food environment, but the way the manager spoke to my brother was not ok. My brother had trouble hearing the cashier, so the manager behind him yelled at my brother about what size he wanted for his meal, with a strict attitude, leaving my brother feeling uncomfortable and unsure if he even wanted to eat there anymore, Once we got his food he starting to eat it and the manager kept staring at us and it made him totally loose his appetite, and feel extremely uncomfortable. Another factor I noticed about the manager is wouldn't have his mask up all the way, and same with his employees. A lot of them had their masks covering their mouth and not their nose. If you're gonna work in fast food, please be respectful, wear your masks correctly, and speak at a tone that is not so intimidating, especially to children. read more

This place is okay , if your craving Philly steak sandwiches! It's not the best but it hits the spot ! Make sure to ask for extra crispy fries or they will give you stale fried! They are super nice but it's just not the best out , definitely try out the BBQ cheddar! It's my fav! If you are truly a Philly steak person go check out Phillies giant burgers down by hwy 12 , that place is the best! read more

Charleys Cheesesteaks - Cheesesteaks Near Me - Santa Rosa, California

They say a picture is worth a thousand words. Why is it then when a restaurant posts a picture of their food it never looks like it in real life? If you are looking for a sloppy, messy presentation, then you will get it here at Charley's Grilled Subs. My co-workers were looking for something different for lunch and I was game. Too bad by the time I got my Chicken Philly, not only was it a hot visual mess, it was sloppy and soggy making the bun, which was already doughy, practically inedible. Seriously?!?! It looked nothing like the picture on their website and it was half stuck to the wrapper which meant I had to eat it with a fork. The only good thing about this restaurant was their lemonade, made with real fruit. A pleasant surprise. I know this is "Mall" food, but you could step up and realize that presentation is everything. All the top chefs will tell you that "you eat with your eyes". When the food looks bad, you lose the enthusiasm to eat it. Will I eat here again? Probably not because I have had better out of a food truck. Sorry, this place does not do it for me. read more

Always fresh and yummy. Food comes out fast and hot. Employees are friendly. I reccomend the pepperoni sub. The fries are nice and thick. They cook the meat for the sandwich in front of you. read more

Charleys Cheesesteaks - Sandwich menu - Cheesesteaks Near Me - Santa Rosa, California

Ordered the chicken Philly cheese steak with Ranch fries. It was sooo yummy I inhaled everything and I'll definitely try this place again. I wish they had ground turkey or turkey pastrami sandwiches but the flavor is bomb. Plain fries with the sauce on the side would probably be best to keep the fries nice an crispy. read more

This is my go to place when I'm in the mood for a buffalo chicken sandwich. I also love their ultimate fries (fries, cheese, ranch, bacon). This visit left a little to be desired. I ordered all the same stuff I normally would but it just wasn't the same. The flavors in the sandwich were a little bland. I almost feel like they needed to use more buffalo sauce. The fries were also a bit of a let down. What I love about the fries at Charlie's is how crispy they are but on this visit they were very soggy. In the whole batch I found literally one fry that was nice and crisp. I will probably be coming by again the next time I'm in the mood and I hope this trip was just a fluke. read more

I love Charley's. It's fast and easy and always good. Nice little specials all the time as well. Actually I just finished a small steak and fries combo minutes ago. It was good. read more

Charleys Cheesesteaks - Cheesesteaks Near Me - Santa Rosa, California

This would have been a 0 if I could leave that rating. The issue here is that the signage clearly shows real sliced beef as an ingredient in their beef subs. You can see the texture of the meat grain in the picture, and the pricing reflects it as well. When the cook started to make the sandwich he threw two Steak Ums on the grill. I said, wait a minute! The sign doesn't show finely pressed ground beef (which is also what Arby's has) - it shows real sliced roast beef. What gives? The manager came out and said - yes this is what corporate sends us. I wrote corporate twice and never received a response. Therefore - this place gets a big fat 0. Had someone actually called me back or gave me a good reason why this was happening I might have given it a 1 or 2, but this is completely unacceptable. read more

Hello community, I would like to share my opinion about my visit to Charleys Philly Steaks, Apparently Bill Lee takes the position of cashier but I have to mention that he was very rude, without a doubt his customer service sucks read more

Much better flavors in all their sandwich choices. Choose chicken or steak that has been grilled and served with a variety of topping combinations on fresh bread. It's absolutely delicious, far superior to Subway, and located in the food court of the Plaza mall. It also offers the best restaurant quality french fries ever to be served in a cup and diced fruit lemonades, peach is my favorite! read more

If arguing with a very pregnant woman is exceptional customer service it's no service I'll will come back for. I didn't read that the sandwich comes with onions and peppers both of which I detest and most cheesesteak places ask you if you want them. The owner then started screaming at me in front of everyone about how it says it comes with onions and peppers on the menu. So argue with me or make it how I want it either way I'll never be back! I'd give him zero stars for the piss poor customer service! :( read more

This is located in the downtown mall's food court and is a real favorite of ours. The food is always fresh and delicious, the owner and employees are very friendly and quick to get the orders out. Excellent food, excellent service = a great experience every time! read more

The quality of the food is alright. I've been here a few times. However, the sanitation and safety practiced here is terrible. I had to return an order where they cooked the vegetables in bacon grease. If you know anything about sanitary practices you know this is bad on many levels. It is not friendly to people with dietary restrictions like Jewish people, vegetarians and people with allergies. I will not come here again. read more

The owner has his poor workers scream "hot chicken, hot steak" all day long and I felt compelled to give them a chance instead of the Japanese restaurant next to it that I always visit. What a hot mess! One of the greasiest sandwiches I have ever had and with an upset stomach afterwards I will never go back there again! read more

Been coming here a lot , Good consistent food. Great customer service! He runs a good store.

I sometimes only come into the mall for Charley's. Me being in the restaurant business myself, I cannot stress enough how important freshness of product is to me. And this place delivers. Always making the food to order and right in front of you. I am a fan of the California Chicken Sandwich. Good prices, great tastes, and some of the most friendly staff I've ever had the pleasure of speaking with. read more