Last week I took my wife's Nissan Altima to Guaranteed Auto Service in Newport News for a VA State…read moreInspection & Oil change. This was the 2nd time I have used this shop since moving to Hampton July 2020. When we moved to Hampton, I immediately began searching for a family owned & operated auto repair shop. I searched Google & Yelp for the BEST shops throughout Hampton Roads. All my research indicated Guaranteed Auto Service was the place to go. I have not been disappointed! This shop is laser-focused on providing great customer-service, and top quality work at an affordable price point. They are not going to perform unnecessary work. They treat you like family (a friendly greeting & cold bottled water when you walk in the door; free car wash before you pick up your car and Thank You Note on the seat). You just don't find many businesses like this nowadays! Mr Barr & his great team will get ALL my auto repair/routine maintenance business in the future. When someone asks me where to take their vehicles for maintenance & repairs needs, I am sending them to Guaranteed Auto Repair in Newport News!

They fucked up my bmw fuel lines and told me take it somewhere else 0/10 all I asked was them to…read morelook under my car cuz some loud clinking now my entire oil and fuel is sitting on the ground and they won't take responsibility and told me take it to another shop to verify ts like I can verify when I took it in I didn't have a giant puddle under my car and just got a oil change, after the visit I can't even take my car on the road and I drive it there fuck this shitty ass shop

Worked with Steve Moore, he was very nice anytime I called. I was able to drop off my car and it be…read morefixed before the end of the day! Won't go anywhere else very grateful for the teams services! Car drives smooth, reasonable prices too very happy!

This is one of my favorite mom and pop shops in the area they will inspect your car and not give…read moreyou any BS if you do need any repairs they will give you honest quotes and let you know if it is something they can do or worth spending your hard earned money on an honest mechanic is very rare to find nowadays and I absolutely love love love that this shop is open

Great service and good price. I brought my son's car in to get the muffler hangers replaced so it…read morewould pass inspection. The got it done in a couple hours without an appointment and only cost $60.

I got a muffler put on my car that I bought off eBay here. They did not have a problem with it at…read moreall, and even kept me somewhat involved in the process, by asking questions to see what I wanted. Service was even pretty quick... I was in and out of there in no time. The guys there that I talked to we friendly too. Only downside is now I have a car without a CAT, so now they are no use to me. But that's not their fault, and when I did get work done from the they were fast, friendly, and affordable.

I had to reach out to the shop. Was placed on hold then hung up on. Called back, then was directed…read moreto the owner who consistently spoke over me and eventually hung up on me. Owner essentially told me to kick rocks and to talk to a lawyer. Current: Awaiting feedback from establishment owner regarding taking my vehicle elsewhere to have the repair looked over, paint corrected to remove swirls and detailed to remove staining, to fix what was damaged by the shop and out of the scope of the original repair. Update: July 29th pickup. Issues under the hood appear to have been addressed. Missing screws were replaced, fan and airbox were attached. However, my car was now poorly washed, residue streaks running down the vinyl on my trunk, windshield, etc. from soap that was not rinsed off. For some reason my hood and the front quarter panels over the wheel wells had now been buffed and done in an extremely poor manner, the entire hood is covered in swirl marks as well as the quarter panels over my wheel wells. Interior gray trim and leather center console now have black stains from something being sprayed on them and sitting. Documentation does not have original intake miles when my car was dropped off on the 15th, when I asked what the miles were, I was directed to review the state inspection which occurred on the 22nd, a week after I dropped my vehicle off. Variance in miles after inspection was done and when my vehicle was picked up. Original post: My experience is still in progress for a Progressive insurance claim regarding hitting a deer and front end damage. Vehicle was dropped off on July 15th to have the condenser, front fascia and grille replaced. Repairs were completed and the vehicle was inspected on July 22nd. However, upon picking up my vehicle today, July 24nd it was sitting out front on display, windows down & covered in bird excrement. After the repairs had been completed? Why is my car still being driven if the repair is done? As well, no one walked me through the repair, only backed it up for me and told me the keys were in it. Upon inspecting it myself, I found improper screws, missing screws, my airbox was not properly attached, the condenser fan was not properly attached either. Vehicle was left pending another tear down and review.

iI brought my Honda CRZ in for repairs and this company did an excellent job. They even detailed…read moremy car for me. I would highly recommend this company for repairs, painting and great personable service. I just got sideswiped yesterday and will be bringing my car back for repairs soon.

Avoid at all costs. I took my antique truck in it had a bad rear brake line and I just didn't want…read moreto crawl under and do it. I left it told them what I wanted. Next day 1200 estimate they did a whole truck review and included all sorts of things some I had just fixed ???? I said no just fix what I brought it in for. They refused said 1200 or nothing and by the way you owe us 80 for the inspection I never authorized or requested. They figured they had me because I couldn't leave. Luckily a neighbor close by I could escape to after paying their 80 dollar ransom. Can you say CROOKs

By far the most honest mechanic shop I ever been to, extremely reasonable prices, friendly customer…read moreservice but the catch is you can't setup appointments, it's first come first served and it's limited what they can & can't do such as no wheel alignments but I still highly recommend.

I came here on short notice when I noticed my state inspection was about to expire! They got me in…read morethe same day and completed the inspection in about 45 min. The waiting area is separate from reception but was clean and had a TV and coffee available. They did a nice job and were prompt and friendly. I'll definitely consider them for autowork in the future, although the limited hours are a little bit of a deterrent for when I have long work hours.

We continue to take our cars to Bill Smiths after over 25 years because the service is…read moreprofessional, helpful, and reliable. Our most recent service was inspection and mileage service for a 2002 Honda Accord. They looked it over, checked and performed all maintenance items that were due, and completed the service as expected. We are confident the car is in good working order after the service, and there was no trying to upsell us additional maintenance that was not required. They are a very busy shop in the summer with a lot of a/c work, so call to make an appointment.

Great honest Company and mechanics. Super helpful and I will go to place for any car repairs and…read moreinspection

My husband & I have been going to Auto Tech for off & on as needed. They are first come first serve…read more. Reliable, dependable and very reasonablely priced for their services. I as a women feel very comfortable using AUTO TECH GIVE THEM A CALL.

Perhaps not every client wants to know what is going on with their car and what the professional's…read morebest recommendation is, like I do, but it is why I have trust and confidence at Cliff's. The crew at Cliff's always go the extra mile for me and I appreciate it!

Cliff's Auto is seriously the only place I will ever take my vehicles from now on. I was so…read moreimpressed with the clear and timely communication around what my vehicle needed and how well everything was done. I could tell everyone really cared about taking good care of my car, but also treating me with respect in the process. Such a breath of fresh air! Thanks so much to everyone at Cliff's!