We've been bringing our vehicles to VIP Tires & Service in Merrimack for a few years now, and what…read morekeeps us coming back isn't just the competitive pricing or the convenient hours -- it's the people, and specifically, Store Manager Alissa Johnson. Alissa is always friendly, professional, and her team makes diagnostics and vehicle maintenance so much easier. They also keep you in the loop with helpful updates every step of the way. We really value Alissa's attention to detail and how clearly she explains everything.

I have used VIP for many years,20+, in Maine and NH. They have always treated me well. The prices…read moreand quality were what I expected-top notch. I have used them for many different vehicles.

The shop is a bit out of the way, but well worth it. I requested a quote for brakes and rotors and…read morereceived a response within minutes. They were able to squeeze me in the next morning, which was important since my brakes needed immediate replacement. Both of my cars were completed the same day. The shop was clean and comfortable, the service was professional, and the pricing was fair and honest. My car is running smoothly. They're located in Unit C -- just follow the arrow.

It is very true it is an out of the way shop. But it is a…read morehidden gem ! They responded quickly to text, and got me right Cost a bit more than I thought it would, but everything is going up these days !

Had a heat issue and dropped it off at autofair to get it checked out. Workspace seemed clean and…read moreeverybody was friendly and communicative. They gave me a rental to use while it was in the shop which was awesome. The heater was fixed in a reasonable amount of time, but the exact issue couldn't be determined initially. It's concerning to me when things are repeatedly taken apart and put together because things are inadvertently forgotten or broken. I conducted my own regular maintenance today and noticed a mirror tool was left in my engine bay, there were screws loose, hoses not reattached, clips undone, etc. It's great that my issue was fixed, but this is the reason I'm hesitant to bring my car in to dealerships. Everything I found was on the surface, I don't have peace of mind that things were done properly deeper in the engine bay towards the heating parts. It's understandable that shops get busy, but it's the attention to detail that matters for me. I don't think any techs would do the same when working on their own vehicle.

Left dealership with salesman telling me he would call me 2 days later to schedule to have liftgate…read morebutton figured out. Have yet to hear from him. Day after buying vehicle, turn wipers on and passenger side one flies off. Had to zip tie it on so i could see to drive. Within about a week or two, check engine light came on. Had it checked out at local place. (I live about 3 hours from dealership). Came up as an O2 sensor. I am disabled and on a fixed income. I traded in my Kia and some cash for this vehicle. It has been one thing after another. It has been leaking antifreeze and getting worse. Took it to the garage today and was told it's the water pump and it's inside the motor. The part alone is $900something dollars and about 12 hours of labor. Call the dealership and they want to know if I bought any kind of warranty. I tell them I don't know because the finance guy put a stack of papers on the showroom desk in front of me and said sign all of these. NOTHING was explained to me as to what I was signing. Guy I spoke to named Matt is who I talked to on my third call to them after the other 2 people never called me back. He says there is nothing they can do to help me. I have not even made a payment yet on this vehicle. On a fixed income, I don't have the almost $2000 to fix it plus make the payment on it. I have already spoken to an attorney about this.

Not entirely sure why this location has less stars than the number I give. The staff have been…read morenothing but courteous and professional-if not a bit unpolished. Hardly a reason for docking a star for a auto service shop. My second visit here and Tim, though alone and without immediate access to phone support, did everything possible to ensure I was taken care of. They were able to meet the price point of their competitors and were able to accommodate my timeline. Well done

Used to go here for all my cars a few years ago but they kind of went downhill so I ended up going…read moresomewhere else! Just last week got tires online and just for the heck of it I called them about installing them and no problem got right in was very surprised. All new technicians . So I decided to have them change my oil and they figure out my engine light.!! Passed inspection with flying colors!!! Thanks so much to Mr Work and the crew. When I have a problem I will be back for service.

They did a great job on both my sons' cars. They sis the work in a timely manner and there was good…read morecommunication. I'd highly recommend.

The is the most honest shop I have ever gone to they are upfront with everything and I have been a…read morecustomer for over 20 years. I even have family that come from Massachusetts to go to this shop.

Was looking for a place we could develop a relationship with for servicing our car, after our old…read moreservice center was sold. Took our Ford Edge in for an oil change just before we left on a trip. They were able to squeeze us in. Good start. When they called after the oil was changed, they said that they had noticed a couple of other small, but important problems -- which they fixed, just because. I had noticed the problems before I went, but didn't think to mention it to them. Fantastic! I gladly paid for all the service, and we are off to a great relationship. Long-time family business. That's also a plus in my book.

Friendly,attentive and efficient- being from out of state and needing to attend to a loved one in a…read morelocal hospital, their interactions were tremendously supportive. They evaluated my needs, recommended solutions, provided transportation and kept us informed on progress. I would recommend this business wholeheartedly!

What everyone else has written is spot on! The sign above…read more the bay door says it all Friendly service! I just moved to town and finding an honest mechanic can be a challenge , well look no further This place has all that! I would recommend you try them out! Great rates, honest assessment and they are not trying to sell you anything extra. Thanks for serving the Nashua community !

Only towed my vehicle to this place because it was closeby and they said they could look at it the…read moreday of. They didn't even pull it into the garage and charged me $74 to tell me I needed a new Starter Motor. Which was already known. So here's the full story-- Called early morning Wednesday (7:09am), The mechanic that answered looked at the schedule and said he could take a look and to bring it in. It was towed and dropped off at 7:50am. They couldn't get to it (I'm a single mom so had to rent a car to pick up my son from school) They called me the following day Thursday at 12:40pm, telling me they didn't pull it into the garage or run a full diagnostic as I requested, but instead they tried starting it up and that the Starter Motor needs to be replaced. (We figured that much) -- Noticing I will need an oil change soon they added that in, for a total of $880.00 for the repair. I asked for the price without the oil change and she said $728. NEARLY $160 for an oil change is absurd. When I asked about the diagnostic and why I was being charged for a diagnostic when they didnt even give me any information we didnt already know, and they didnt run a full diagnostic, I was faced with an attitude and told "we could have charged you $140 for an hour of diagnostics, but we only charged you for a half-hour". I'm sorry does pushing the start button on a vehicle take 30 minutes? As someone that lives a block away and this is the most convenient place, I STILL wouldn't go back. Even the guys at O'Reilys said they were total rip offs.

Service professional work is lacking used to be a trusted business not anymore.Plus I think he took…read moreadvantage of me Hellossod that he sent my car to another shop for an exhaust repair and charged me 800$ I could have installed a new system for that kind of money.. Never again There were other problems that he charged me for but didn't fix

Hands down the best mechanics in the area. I have taken several of my vehicles here for many years…read more Quick and efficient. Scott and Steve are wonderful!!

Went here for help with 2 bald rear tires 8,000 miles Bridgestone Allenza . 1st manger says yep…read morebald ordering you 2 tires See you Sunday at 8am. I show up different manager says oh tires will. It match and he will have to contact Bridgestone to see what to do. No I prefer tires that match said they would order me 2 new tires and call me Tuesday or Wednesday. No call Tuesday or Wednesday. I call Thursday guy says appt alls at for Saturday 8am. Show says no appt and already started ta return on tires. Went to town fair bought 4 new Michelins. . Eating breakfast out in the shop while customers are waiting . Hope they get some serious training . Stay away completely bullshit.

Scheduled an appointment to get winter tires. They said they would order the tires and would be…read moreready to install the next day. Went to drop off my truck the next day and they said the tires did not get ordered and I could take it to Manchester. Waste of my time. Go somewhere else.