Quick quote, good work, honored original quote . Took a day…read morelonger than estimated and some communication and coordination that could've been better. But overall a good experience. Recommended.

Good price. Replaced the bumper after receiving a new bumper. Not much of a wait. I received…read moreseveral quotes through Yelp. I'm glad I used Yelp rather than bringing it to the nearest auto-body shop. I would use Patriots again without hesitation.

Donald's communication was on point. He was able to give me multiple quotes/opinions along the way…read more Work was done promptly. Would recommend and come again.

I needed to fix my bumper FAST so i could get a MA inspection sticker, and these guys saved the…read moreday. Super communicative, reliable, and my car looks great!

After being t-boned in our 2017 Kia, Bob and George made the repair process so very easy. They went…read moreabove and beyond what was expected to get our car repaired. They worked directly with the insurance companies and we received our vehicle back in perfect condition. Body work is exceptional and I highly recommend them for any issues you may incur! Dan Train Lowell,MA

I had a great experience with these guys. I was calling everywhere to get my car repaired after I…read morewas hit in the rear. When I called performance plus, they got me in less than 2 days. The work was amazing and completed 2 days early. I am pleased, job well done. Thank you very much and I would highly recommend you today and everyday!!!

Dale provides clear communication, excellent service and is completely trust worthy. He is…read morereliable and timely and his shop does a great job. Highly recommend using Insurance Collision Specialists. I have had several repairs due to children learning to drive and each repair was handled with professionalism. Repairs were done quickly and looked great!

I took my kia to this place for the first time and I am very happy with the work they did! Highly…read morerecommend. In addition to getting the damage to my door fixed, the car was spotless on the inside, and they even fixed the visor which had the hook fall off previously. It was sitting in the well in the front waiting for me to get around to try to fix it. They screwed it back in. Also, they turned on the lane change sensor which I didnt even know I had, and the USB port now lights up too. The owner is very nice and there is a cute dog named Oliver who loves customers!

best auto body in lowell , fair price and quality . For long time I look for a great body shop and…read morefinaly I found C&F auto

The people that work here are kind and courteous from the very beginning. Brought my daughter's…read moretruck here for a large rust spot in a difficult to reach area, and I am highly impressed with the level of workmanship and rapid turnaround time. Highly recommend them to anyone who wants their vehicle repaired properly and efficiently.

Was recommended by car insurance after an accident. Experience has been poor overall with…read moredifficulties to get timely appointments, complicated 2-step process for insurance, poor communication, and inability to locate signed form.

I own a 2013 Jeep Wrangler, that was recently involved in an accident. Having your vehicle damaged…read moreis not fun to start with. However, this shop was highly recommended. We dropped it off and waited for it to be done. Not only is this shop professional... The quality of the craftsmanship is outstanding. We picked up the vehicle. It was clean.It was presentable in the work We picked up the vehicle. It was clean... And presentable. This shop is top notch.I highly recommend this shop to anybody that is in need of body work. Not to mention the friendly customer service. I experienced over the phone. They were very, very nice to deal with. If you are considering a repair or touch-ups or whatever your body shop needs are, I would not hesitate to call these people. We are extremely satisfied. So thank you once again to the shop for an outstanding job.

I had my 2015 Dodge Challenger SRT towed here after a pretty bad front-end collision. Being new to…read morethe area, I immediately felt comfortable bringing my car to Archstone after a brief phone conversation with Danny. He mentioned that the owner, Herman was out for the weekend but would be back on Monday. Herman contacted me on Monday after my car was towed to their shop to discuss the timeframe and details of the job. I was quite concerned and wanted to make certain the job was done right! Herman worked with my insurance company to make sure I received OEM parts for my car as he explained that the insurance company had only provided an estimate for aftermarket parts. Herman kept in close touch throughout the 3 week process of having my car repaired. I was also very concerned about the vinyl hood covering and he made sure he took it to a shop that did the job correctly instead of trying to "fudge it" himself. My car was ready the week he promised however there was one small detail that Herman took care of immediately after I brought the car back for him to correct the issue. While I was there he custom painted some trim for me and applied it to my car. My experience with Herman and Archstone Auto Body Inc was outstanding and I feel all of the "details" were take care of. I Highly recommend and would go to this body shop again if necessary.

I requested a quote from another body shop and Yelp recommended that I also request a quote from…read moreArchstone. Here was what I said: "Need front bumper, underway, fender liners and one side skirt replaced. I have all the panels." And this was the response from "Herman S.": "Hi ; You have to come by an we can take look and give you an estimate. We are open tomorrow 10am to noon." So I hopped in the car and drove 30 minutes for the quote. A couple of guys came out, looked at the car, took the VIN, all my personally identifiable information and gave it to their boss... who promptly told me he won't do it because he doesn't use customer provided front bumpers. Apparently customer provided OEM bumpers don't work just the bumpers he orders. It's his shop and that's fine. What's not fine was that he wasted an hour of my time for something he literally could have said in a Yelp message. And now I'm left wondering what they plan on doing with my VIN, home address, phone number, and e-mail. I just read his response. I literally had never been to this area of Tewksbury before let alone his shop.

This is by far one of the worst towing companies I have ever in my life encountered! The owner of…read morethe company that tows the cars is very rude and ignorant. Instead of nicely telling me that it is cash only he had to get in my face and start screaming and swearing at me so much so I could feel the spit from him flying on my face! Mind you that I am 9 months pregnant and he had not one care in the world! This guy upset me so bad that I thought I was going to go into labor that's how angry the guy got me! I came back from the ATM with cash in hand and I guess I was still $20 short so he said ma'am you are $20 short in a very mean and rude tone. I go oh my God this absolutely sucks because now I have to drive all the way back to the ATM. He goes you know what because you just swore at me I'm keeping your car one more night! I said I did not swear at you! Then he was like saying if you going to start swearing and screaming I'm calling the cops that's it I'm calling the cops. So I had to go out in my car and call the cops on this guy because he was saying he wouldn't give me my car and he wanted to keep it another night so he could make another $200. The cop was so nice and said he deals with this guy numerous times a day because so many people complain about him! I ended up getting my car back all thanks to the very nice police officer that helped me. I just feel really bad for anyone that has to do business with this place and or encounter this very rude man! She was on the larger side and he had a bald head! The only guy there that walks around with a chip on his shoulder and thinks the world owes him something lol. I can only imagine how many people he must piss off every single day and that's probably why he is in such a bad mood and wants to fight young women that are pregnant. I have dealt with many towing companies in my life and they are usually very respectful and professional. But not this place and I never ever write reviews but this place was just so awful I felt as though I needed to warn others out there in the community! The guy does a lot of towing of cars at the mass Mills in Lowell Mass. Beware he told us even if you have a sticker on your car if you do not put it in the very very correct spot and he will measure with his little tape measure he will be more than happy to tow your car. Even if it's 2 in in the wrong spot he said he will still tow the car that's what I'm talking about like seriously who is going to take a tape measure and make sure they measure where they put their parking pass sticker? Well anyways I believe in karma and I believe in the universe and this guy will definitely get what's coming to him in time! If anyone has to do business with this place I feel very bad for you it's not worth it take your business elsewhere!!!

The biggest Crooks in town!! They are people who work here who just tried to make your day even…read moreworse I have never in my life dealt with such rudeness and miserable people in my life bad enough anybody who is going to a tow service is clearly going through enough and they make it so much worse so if anybody needs a toe, I recommend you do not call this place!! They rob you for your money and are happy about doing it. Please listen when I tell you do not call this place for a tow or any other needs horrible!!! All the money they take from people they should buy all the employees a set of teeth

Brought my 2013 jeep wrangler for a repair...4 days later i I picked the vehicle up. But I noticed…read morethat the aftermarket parts did not Fit correctly. So I brought it back. Mind you lost time for work, lost time period. I picked the vehicle up the second time. My driver side mirror is not working. It was disconnected, but not connect it again. So 3 trips later. The jobs should be done right the first time. Upon picking it up. I also noticed they only cleaned half of the vehicle. The side that they worked on. So now my Jeep looks like a commercial. It's a car product Before & After. I will never use them again, nor will I recommend them.

I dropped my vehicle off for repair of a small dent and a passenger side mirror replacement on May…read more1st and was told I'd be updated every other day on the status. I was updated on May 30th that my vehicle would be completed the next day May 31st. They called me on May 31st and said the mirror was never ordered and they had to order it that day which meant I would have to wait until the mirror came in for completion. Now my 30 day insurance rental expired so I had to pay out of pocket for an additional 8 day rental. I picked up my car today June 8th and had to have them take it back in to buff the door they painted as it was scuffed. The Manager or owner never came out to apologize but they did make sure I paid my $300 deductible before I left. I would not recommend them to paint my toes never mind my car again.

Friendly and professional staff! My car was repaired in the promised time frame given at the time…read moreof drop off. Was pleasantly surprised with the work done and the detailing they did on both the outside and inside of my vehicle. I felt like I had picked up a brand new car! I would recommend them for sure. I hope I never need body repair again but if I do, Ventura is where I would take it.

Great service - great pricing - and a high quality of work. Highly recommend using Ventura Auto…read moreBody if you need body work