Took two bikes in for minor repairs, and they got them both done the same day and at reasonable…read morecost. Brian checked me in and Eric checked me out, and both were super friendly and helped me unload the bikes from my roof rack and load them back on upon pick up. I appreciated that Eric explained the repairs he did and offered a free SD regional bike map as I'm new to the area. Will definitely be back as needed. Highly recommended!

Super friendly and straight shooters. Get the vibe from them that's the complete opposite of "we're…read moregonna try to get as much $$ out of you as possible", which is awesome. Service is always fast, bikes are ready well before I expect/need.

Brent couldn't have been more perfect. My sister and I (ages 74 and 70) rented bikes from Ride…read moreCyclery last week. These bikes were hefty e-bikes, well maintained and each had a pack and water bottle holder behind. My sister hadn't ridden any kind of bike in 25 years. I have a ten speed bike at home but these bikes are like mini motor cycles. Brent, seeing our hesitations spent time with us both in the parking lot helping us get used to them. Because let me tell you the first turn out of the lot is onto D street a steep downhill ride to a light at a busy cross street! That was the hardest part of the ride. A four hour round trip to Cardiff cruising the back streets of Encinitas to the SRF Meditation gardens and then to the dedicated bike path along the fabulous coast. Lunch at the Pacific Coast Grill was divine and we cruised home on the multi use path we took back to base. Brent had prepared us well with a thorough review of the map and recommendations. You were absolutely right Brent the Fish tacos at the PCG were terrific. Altogether a peak life experience. Thank you Brent.

Nice location, reasonable service! I just wish they opened earlier because I had to wait an hour…read morefor them to open to get help with a flat tire repair. 10 am is considered the late morning for me.

I'm not writing this review because I was a customer, but because these folks are straight-up…read morehonest people, namely Elias Jordan (and his staff). On the morning of 7/12/2026 I went on a bike ride from near their store on my (pedal) road bike from SB northwards on Coast Highway up to Encinitas where I noticed my wallet missing from a zippered pouch that opened up during the ride. Panic mode set in right away, so I looked on my return trip back and couldn't find it. Did the usual, by posting on Craigslist and Nextdoor. This morning I parked and walked the same route, and didn't find it. But on the way back I received a text on my LinkedIn account from Elias at San Diego Electric Bike that said he found it! I called them and it was confirmed, they had my wallet! Wow, what a relief..!! This is a prime example of HONESTY, something that needs to be commended. I left a small reward for Elias, and glad there are people like him around. That said, while my girlfriend has a (pedal) bike, she really isn't a cyclist, but I'm going to do my best to convince her to give an e-bike a try, so I'll see them if she agrees. They even have e-bikes we could rent to see if this works for her. Huge THANKS to Elias and the people at San Diego Electric Bike, they're the best!

My partner and I had a fantastic experience here, thanks to Alexis…read more I came in knowing absolutely nothing about e-bikes and was honestly a little overwhelmed by all the options. Alexis took the time to ask thoughtful questions about how I planned to use the bike and what I was looking for. From there, she walked me through the different models and explained, in a way that was easy to understand, why certain bikes would be a better fit for my needs than others. What I appreciated most was that there was absolutely no upselling. At no point did I feel pressured to spend more money or buy features I didn't need. Alexis was genuine, patient, and focused on helping me find the right bike rather than the most expensive one. Customer service like this is rare. I left feeling informed, confident in my decision, and excited about my purchase. Thank you, Alexis, for making what could have been an intimidating process such a great experience.

Friendly, helpful and provided lots of service related free advice. Great location and…read morecommunication.

I took my old bike in to get refurbished. I was able to communicate with them through email and…read morethey were pretty prompt, not necessarily same day but still pretty good. I had a few questions about getting a trailer hitch for a bike mount so when I went there I asked and they were very open about giving advice.

I called this shop to see if they had a hard to get part for my Specialized e-bike. The guy I was…read moretalking to said they showed it in stock but couldn't locate it in the shop. He said he was going to check his warehouse and would call me back. A few minutes later, he called and told me he found it and said he would put it behind the register for me. When I went there to get it, we had a nice conversation with the guy behind the counter about bikes and riding in general. All in all, a great experience! As we don't live in the area, I'll probably never be back, but if we did, I would make this my bike shop!

Cadence Cyclery is my go-to for everything bikes -- and has been for years. Whether I'm picking up…read moregear, getting a tune-up, or just talking shop, the team here is always knowledgeable, friendly, and genuinely passionate about cycling. Best bike shop in North County, hands down.

My RAD electric bike wouldn't go after a bodysurfing session at the beach. I walked/rode the bike…read moreto this shop. A young man came out from the service area, asked the problem. He quickly diagnosed and fixed the problem and I was on my merry way. When I asked how much, he replied "no charge" In a world that is increasingly lacking in customer service, I was so impressed. I will return if I ever have any trouble. Thanks again!!

Great service. Saved me in a pinch. Was running low on air on my ride down the coast and they…read morehelped get me back on my way.

Excellent service and warranty work and a shout out to Josh for going above and beyond with the…read moreservice! Highly recommend this for a great bike company and a great shop! I will be a loyal customer for years! Ryan W

These guys are great. Brian and Chris took great care in exposing the e-bikes and getting us on our…read moreway. We rode the PCH down south of Del Mar and back up to Solana Beach with a bunch of stops in between. It was the highlight of our anniversary weekend. Go see these people, authorities on e-bikes, top notch service.

Shopped for an eBike for 2 days during Black Friday weekend, went to multiple stores where the wife…read morefound one she loved and I found one that looked cool but not much else, and had almost immediate buyers remorse cause the sales associates at bling bike were awful and I just didn't want fomo of not having a bike after my wife found one somewhere else. Not satisfied with my decision and planning to return the bike I bought less than 12 hours later...I decided to hit Charlie's which was one of the few in the area I hadn't tried yet, specifically because of the poor reviews here. I had a 10/10 experience, especially by comparison here. Charlie (not the owner, I asked) was friendly, approached us within a few minutes of us arriving, was knowledgeable and answered any and all questions and was very patient with us and our ignorance. Picked up a bike that he seemed to know a lot about, and when I did my own research before buying he was spot on with all of the information. I was glad to give him my business, and I hope that if I experience any service needs in the future for my bike that they will exhibit the level of service I was provided today. Oh, also price wise...I got a new troxus for 300 less than it is being advertised for on the manufacturer website for sale. happy about that too!

Met Charlie for the first time to rent a E-bike with my good friend . I highly recommend his…read moreknowledge on e-bikes especially if you going to try it for the first time and knowing how e-bikes operate. They have a special for 2 hours for 60 & for 5 hours is $90 . Thank you for making us welcome best of luck to your buisness - Ellie