Say hello to prospective customers when they walk in!…read more Walked in yesterday with my 12-year-old daughter, looking for an electric/pedal bike for her. Walked around and looked at the inventory, approached the counter to get assistance, was roundly ignored by the one employee, so we decided to leave and go elsewhere, You would think it's counterproductive to see the backside of a customer willing to spend $1,000 - $2500 for a bike

Trek Port Charlotte goes above and beyond. They made crucial repairs to my Domane SLR in time for a…read moreplanned ride the next day. Thank you Steve

Fitted my bike exactly to me. Charged the battery and made sure I was a happy camper. Service was…read moreabove and beyond. It's where to go if you want to be sure you get the right bike. LISA MARIE and the owner and bike fitter ( not shown) was great!

After warranty work (labor of $240.00;not included) I asked for a chain replacement since it broke…read moreafter constant falling off, and brakes not working; they gave me the unsafe bike back. They did replace the Motor, but did not replace chain or uncover that the bike was never built correctly (missing the chain JOCKEY) gave it back to me still broken and unsafe. It took me from June of this year until mid August to teach the manufacturer how the bike should be built, what this part (which has no part number, is necessary). Pedelec took my bike for a month, rebuilt what they originally built incorrectly, didn't address the safety issues: and sent me on my way. I'm into the first year of ownership of this bike and have spent $700.00 on repairs and warranty work. I just got off the phone with the manufacturer and they only said they will send me the parts needed (another week of non use) I will have to make repairs myself and they will look at removing Pedelec as an authorized dealer. STAY AWAY!!!!!!!!!!!!

I stopped one beautiful morning to wait and be greeted after watching the only person there ,…read morewhich I had assumed was the owner move two bicycles out in front of me for display . I was then able to ask if they provided service to set my bike up for my personal rideing and needed a kick stand . 5 seconds went by before he said there wasn't much he could do if the bike was too small Note: he had seen i was riding a Walmart bike if I was a a businessman, I would've taken the opportunity to have a long time Customer, knowing they need my services and someday a new bike. actually, I would give a zero rating, but I didn't have a choice.

Had a flat tire fixed on the rear trike wheel the guy didn't put the tube protector on tire went…read moreflat in 5 hours charge $33 for an incompetent job all bikes have tube on rim.

They were very helpful and patient. Our bikes were ready in…read morea timely manner. Easy and safe access to the Legacy Trail. We were new to e-bikes and anxious, and not familiar with the area so they escorted us to the trail. They went beyond what was expected of them. Highly recommended them.

The folks at the shop are fantastic! Friendly, knowledgeable and helpful! I had a little trouble…read morewith the bike on the road but brought it back and they had me on the road in just a few minutes. Can't say enough about the helpfulness!

I just bought a Urtopia Ebike at Pedego in downtown Fort Myers a week ago. I already own an…read more"light" ebike, which is 50 pounds. This one is only 36 pounds, is nimble, and feels more like my "real" non-electric bike. I'm in love with it! I feel safer on it than on my other one. I can actually lift it on my car rack! Pedego's employees Joanne and the mechanic were incredibly knowledgeable, helpful, and accommodating. Highly recommend!​

Skip & Lisa are the best ! Great people, products. And…read moreservice. We rented 2 e bikes and they were beyond helpful and accommodating. I highly recommend Pedego Ft Myers

I needed a pair of spin shoes & had no luck ordering them on line. Village bikes was recommended…read moreto me by a different bike shop that didn't sell shoes. There was older one man sitting, observing anything that might go on there. There was another older man walking about drinking coffee. Then there was a younger guy with a beard who seemed to be talking with the man drinking coffee as he was working in what appeared to be the shoe area. I felt invisible. I didn't want to interrupt their conversation. Finally the younger chap asked me if I needed help. I told him I needed shoes for a spin bike. He asked me my size and grabbed a pair. They didn't quite fit and that was the only pair in my size. I suggested to go up a size in hopes they had it. I asked if they had any other sizes or styles he said no. I asked if they were going to be getting any more restocked he said no. I tried the shoes on and they fit. I asked if they had more selections on line. He showed me the box and let me take a picture of it, then left me alone. I decided to take them but he out the box back in the stack so I wasn't sure which pair it was I tried on. I walked over to the little coffee bar and he was on his computer, working away. After about 5 minutes I said-" excuse me but I would like to get the shoes please". He looked up from the computer-said "ok" and went and got them. He rang me up, I asked a few more questions that went no where and then his attention turned away. A couple walked in and the older guy drinking coffee pounced on them promptly. I was there around 11 am and I was the only person there originally. They seemed to have a lot of cycles and accessories but I felt ignored and brushed off. I hope you have a friendlier experience than I did.

Osprey Ave location: Uncomprehensible lack of customer care. If I were to sum it up, I'd say…read moreattitude attitude attitude. Brought in a bike that needed a shifter either fixed or replaced for the front derailleur. The guy behind a computer screen, who was clearly annoyed that we were there for service, finally looked up at us. Mind you, no greeting whatsover. I had to make the initial "hello" greating to break the ice. Seemingly after I explained that I can't move the shifter for the front derailleur, he looked the bike over and said that for him to work on it we'd need 3 more items including a new rear cassette, and then gave us a total that was way more than we could spend. While I was deciding what to do, he rather emphatically stated, "if it were me I don't think the bike is worth it". WTF does he know what that bike is worth to me? I was certainly not going to purchase a new bike. Other than the shifter being broken, for the purposes we use the bike for... simply riding around the neighborhood, it works perfectly fine. I asked if he could just fix the shifter and he said, "you'd have to agree that you're not going to come back and hold it against us if something else breaks".... could he really be serious? Since I had gone through the effort of bringing the bike in, I agreed to his silly demand and said, "I'll just have the shifter replaced". A week later I went to pick up the bike. They had REPLACED THE WRONG shifter (which wasn't broken and had replaced a couple of years earlier at a much friendlier shop). I said this to the guy that was there this time and he said, "I see in the computer that you refused to do the work we recommended". I said, "correct, but that has nothing to do with you replacing the wrong shifter"? He said well it says "the right shifter on the work order". I said, "I didn't write the work order, there was no ambiguity as to which one needed to be fixed when I dropped it off". Honestly, I was incredulous but not rude. He hesitated, not knowing what to say. At this point I was quietly furious with this shop. I said just let me pay for this and I'll go somewhere else that actually cares. I will never go back to this shop and will strongly NOT RECOMMEND doing business there.

I showed up 10 minutes before closing, on a Saturday and they could not have been more…read moreaccommodating. I was told the part wasn't in stock and would take more than a week to show up. Which was no good for me because I'm on vacation and I'll be home in a week. But he said another guy there may have something to help me out, so I called back Monday morning he did, they fixed it. While I waited. I was on my way and my vacation was saved. Great people.

About 5 years ago I purchased an adult tricycle at Village Bikes. When I went to pick it up the…read moreseat had to be angled downward so I could reach the pedals as I'm barely 5ft tall. I later learned this trike came in a smaller and, therefore, cheaper model. The only difference being in the size. I find it hard to believe Village bikes didn't know this trike came in a better size for me. I now have difficulty walking and can no longer pedal this trike. Today I went to Village Bikes asking if they could buy it back. They refused. Needless, to say I am not happy and I won't recommend the shop to anyone.