I briefly walked through this Loft location in search of a pair of pants I'd wanted online but were…read moresold out. I found the coordinating top, but alas, no pants. I didn't have time to peruse otherwise, but the store was clean and organized. I'd return.

I shop online. So let me share. I purchased 10 items from Nordstrom. All shipments included a…read morereturn label. It is a pain free process. I purchased from Soma different items and paid with PayPal. Before the final click completing the purchase Soma tells you clearly returns for items purchased online with PayPal must be returned by mail. Perfect I understand before I complete the transaction my return options. Now onto Loft. I purchased three items online. All beach coverups. I then went to return all three. I attempt to use the online system however Loft has designed the online return procedures to make it as difficult as possible. But I note it will cost me $ 7.95 to return by mail and free to go to the store. Once in the store I deliver my unworn items with tags in the original packages. I am told swimwear cannot be returned in the store. I am forced then to pay the return fee and once again try to navigate a deceptive system designed to frustrate a consumer and thus the Return is never complete. That's my first issue. When you are shopping on line it is not made even remotely clear the return policy. Frankly you have to go to three areas of the website to see what the return policy is on swimwear. On the receipt finding the policy at the bottom in the smallest font possible again hides the policy. I find this appalling. Surely all retailers have their own policy. However consumers should be able to understand the policy in a clear openly designed system. I will pay the return costs. I will never shop at Loft, Ann Taylor or any of their companies again. Here I come Nordstrom.

Usually everyone here is upbeat and helpful. Today wasn't the case, but perhaps Diane was having a…read morebad day.

Diane and Brenda provided exceptional customer service. If you want to shop and receive the…read moreone-on-one attention while shopping, shop this location. Excellent service and I found exactly what I was looking for.

Do Not order anything from this company. I returned merchandise over a month ago. They keep saying…read moreit takes 10 days to process a refund, well it's way past that! They claim they don't have supervisors. And you can't talk to anyone in the United States!! Horrible customer service!! No excuse!!

Great selection, not too high prices, employees were extremely nice and helpful. When I walked in I…read morewas greeted and was explained the sale price. I was I was approached again by another employee to help. Never been here before but it will now be my go-to store. Good job fashion to figure, you're doing it right!

This is a sizeable ON, which can be overwhelming sometimes if it's in a state of disarray, but…read moreluckily for me, this space was on the neater side. I was on a mission to find a cropped white tee, which I did eventually find, just not in my size. I'm not at The Avenue often, but I'd likely visit here every future visit I make to The Avenue, lol.

Need to get some dress socks and pants. The staff lead me to the items I needed. The only issue was…read morethere were no long sleeve shirts for kids there. The prices were reasonable.

I was seeking some special pieces of furniture…read more I chose to come here to see what they had on Black Friday. I really didnt see much I was interested in. There is Macy's Furniture and Macy's regular store at this mall. Walking in I was never greeted nor spoken to by any associate I walked pass while browsing the furniture selection and their household goods (comforters, bathroom and other decor that is in here). The store seemed organized and clean but the customer service lacked tharlt special smile and greeting.

I get a lot of my gifts for people from Macy's! I absolutely love the Unwritten jewelry line they…read morecarry and the wide variety of great perfumes. The Unwritten line is affordable and meaningful which adds such a personal touch to their jewelry. I was in there yesterday to get some Marc Jacob's perfume for a gift but they unfortunately didn't have the size I was looking for. Melissa and Manoli didn't hesitate to present and help me decide on another option. Macy's is having a friends and family sale that ends tomorrow 6/9 so it made sense to purchase a bigger size for a small price difference with the discount applied. Manoli was wonderful in helping me find a fragrance I was looking for by YSL and put me on to new perfume by Burberry (Her Intense) which smells amazing! What topped it all off is that Melissa also tossed in a free Marc Jacob's bag that was such a nice gesture!