Love Charpy's. Everyone in the company are well trained. We've had maintenance done many times on…read morepool pumps, Dolphin, water testing, and cleaning etc. I never feel taken advantage of. They do what it takes to get things operational without charging a fortune or suggesting things we don't need. And no disrespect to others but Russ is by far my favorite water tester and the person who always has spot on advice. The others do too but he always goes the step above. Great business!

If I could give this company negative stars I would!!!! We…read morebought our house in Sept. During our Housing inspection we had Charpys come out and give us a quote for mx and repair for the pool. We paid $3,600 for the repairs in advance and waited 5 months before they ever came out. It wasn't until I showed up in person demanding our money back when "mysteriously " our parts arrived that day before. Every time I called (which was about every two weeks from Sept) they kept saying we are awaiting parts. They wouldn't come out and do what mx they could, without the parts, instead they supposedly waited until the day we demanded our money back to come out. Seemed rather questionable. Then afterwards told us we had to pay $262 more. That the initial cost was only a "quote". I was furious. I waited about a month to call and pay my remaining balance and when I did I told the old man on the phone I only wanted to pay. Portion of the remaining balance because I couldn't afford it all at once at the time. I told him this twice. After he took my card number and my expectation date for my card, a 3rd time I said "I only want to pay half $131.." he then proceeded to tell me he thought I wanted to pay all of it! I said I told you 2x's before you ran my card that I only wanted to pay half!!!! Then he wanted to cancel and re-run my card, which if you are aware would show 2 transactions pending on my act for 3-5 business days, which would take MORE money unavailable from my account! I was infuriated ! This business is a joke! They are horrible and clearly so not know how to run a pool company! Overly p***** off!!!!

great guys to work with. efficient removal of a very heavy piano without damage to piano or house.read more

From the owner: We are a multi-faceted company which offers numerous services. Our company is a one stop shop for…read moreland clearing, grading, and excavation services. Furthermore, we are a pool installation company which can set and install above ground pools. We can also offer hauling and transportation services.

Great hot tub. Horrific customer service. Worst I've ever seen. Blocked me. Ignored texts. Amateur…read morehour.

Avoid these guys - go to Aquatic Spas in Hilton Head. Horrible customer service, nasty people, plus…read moretheir techs aren't skilled. My lightly used 3 yr old spa was tripping the breaker and Ken replaced the heater. CalSpa was considering covering it despite my house being a rental but Jeff of Palmetto Hot Tubs refused to provide the proof CalSpa requested (probably because the heater wasn't broken in the first place, so he had no proof). Then Jeff called CalSpa to be sure they flagged my spa as being in a rental (they knew, he was just being spiteful)! My next renter reported the tub not working. Jeff demanded $690 despite it exhibiting the same exact behavior (tripping the breaker). I said I'd pay when they fixed it, and they threatened to send me to a collection agency, then they told me "Do not call the store anymore" - just like the other review where the guy said they blocked him. Jeff also accused my electrician of a bad wiring job, and said that I almost killed their technician. That was false. I wrote to the owner Craig Hunsicker, with whom we spent over 10k. If he resolved the issue I wouldn't be publishing this review. Crickets! Shocked that he didn't read the bad behavior in the email trail and apologize profusely. Jim of Aquatic Spas and More in Hilton Head fixed it. Turns out I'm one of many Palmetto customers with a shockingly bad story. And, the issue was the motor (not the heater). Its from China so its crap. Unlike Palmetto, Jim agreed that a motor should not die after 3 years of use, rental or not, and he is going to bat with us with CalSpa.

Mike Wilson (service tech) called me back same day and gave me advice and pricing. He was pleasant…read moreand informative with my Hot Tub drainage issue. I will have Hydra Hot Tubs and Pools service both my pool and hot tub in the future

Mike came by today for a service visit and we were able to figure out the issue. We appreciate his…read morequick response and informing the electrician of what you found so - answering any questions he had. Thank you

Stopped in today to get my pool supplies check my water and get my pool sparkling for the…read moresummertime Griffin, pools and spas people make the difference grateful to have them as my pool store in Lexington

Great folks to work with. I recently bought a spa from them. Made the process very smooth. I would…read moreuse again.

Best construction I could have asked for. The pool is extremely well done and beautiful. The job…read morewas fun to watch, the excavating precise and everything is top notch. The plumbing is actually pretty, and yard was left clean and level for landscaping. Highly recommend Eric and his crew. They come in, get the job done, tell you everything along the way and leave a beautiful product. And they are really nice about it. I wish all business would perform like they do. If you are looking to install a pool, don't hesitate to give them a call. You won't regret it.

These guys are amazing. They built our pool in Fort Mill in 2020 & came to the beach this year to…read morebuild a pool there. Eric was helpful in making sure we could build on our lot. Kylie went above & beyond to help with permits & HOA approval and their crew worked long hours to get the job done. You won't regret having them install your pool.

Greg and his team are fantastic! Their knowledge and customer service are second to none!read more

This is where we go for pool supplies. They are helpful here. Prices are as good as pool prices…read moreget :) Not but one or two workers there, so you may have to wait. But once you get the attention of the help, they are knowledgable and helpful. Parking not abundant, as they are in a busy shopping center.

They have not even finished the complete service but they already have turned complete green water…read moreto crystal clear. The company is top notch and you pay for each service as done . We will definitely continue to use them. Thumbs up to all the crew.

We have used Dave for three years. He is a great guy, dependable, trustworthy and is extremely…read moretalented and diagnosing and fixing things within our pool system.