Clear is no longer offered in our area, or I would still be with them. Yeah, I thought we had…read morespeed issues from time to time when we were with Clear, but we had no idea what "speed issues" were until we were stupid enough to go with Hughes Net. I'd give anything to be back with Clear! We very rarely had any problems landing us on the phone with customer service but they were ok by me (and I was in Customer Service, myself, in my day -- I'm very picky).

OK. The "straw" - the one 57 straws beyond that famous "straw that broke the camel's back"? That…read moreone? That's where i am with the "Internet Service Provider" (all three words of that title are false) called "Clear". Avoid this company with all the vigour you can muster. It is 98% impossible to even IMAGINE worse customer service - or service of any kind. Do NOT be drawn in. They are the worst. Ever. That is all. The end. In conclusion: yeah, no. Just seriously, no.

I was very pleased with Keoni Cano changing our antenna. My experience is 5 star. He did a great…read morejob. The reason for a 3 star is past experience. A few years ago when they put in the antenna we had so much trouble with our internet and couldn't get a good worker out here. My son ended up fixing the problem. That was a few years ago. I am hoping to have more work done like this last job. If I can continue to get work done like this last job done by Keoni, then I will give a five star review.

Date of Incident: October 24 - 27, 2025 Location:…read moreWeatherford, TX (Hudson Oaks Office) If I could give Netlink a negative rating, I absolutely would. On Friday, October 24th, 2025, storms rolled through Weatherford, and my parents' internet service went out. My parents are retired, and everything they do depends on their internet connection. We called Netlink immediately. Their phone system said "call volume is higher than normal" and offered a callback option. We selected it -- no one ever called back. We tried again on Saturday. Still no callback. By Monday, I finally reached someone in "IT support." The representative, who introduced himself as Jet, had a very strong Indian accent. I asked where he was located -- he admitted he was outside the U.S. and was not allowed to say where. After researching, I found out that Netlink contracts all their customer service and IT support out to India (Bhopal, Madhya Pradesh) because it's cheaper for them than hiring qualified support here in the United States. In other words, Netlink cares more about saving a dollar than serving their customers. I spent over an hour (1 hr 4 min) on the phone with Jet, and he still couldn't fix my parents' issue. He couldn't even schedule a technician. I eventually called the main 800 number and pressed the "Sales" option just to reach someone local. When I finally reached a rep in Hudson Oaks, I asked for a supervisor in the U.S. -- and was transferred right back to another person in India! I even called 682-257-4414 and spoke to a dispatcher who told me the earliest technician visit was Wednesday afternoon -- nearly five days after the service went down. That's completely unacceptable. I used to be a Netlink customer myself, but I switched to Starlink, and I'm so glad I did. Starlink has been reliable, fast, and their support actually cares about their customers. When storms roll through, Starlink keeps working -- Netlink doesn't. Netlink is the perfect example of a company that has lost touch with its community. They outsource American jobs overseas, provide terrible customer service, and fail to deliver reliable internet when it matters most. Save yourself the headache. Don't get Netlink -- go with Starlink instead. It's well worth the investment. To make matters worse, Netlink is an American company on paper -- headquartered in Madison Heights, Michigan -- but nearly all of their customer service and IT support is outsourced to India, specifically Bhopal, Madhya Pradesh. The U.S. office handles sales and contracts, while the actual tech support and customer service you deal with are based overseas. They do this because it's far cheaper to pay employees in India ($8,000-$15,000 a year) than to pay qualified Americans ($50,000-$65,000 a year). In the end, Netlink chooses to save money instead of investing in reliable U.S.-based service and customer satisfaction. That's why their support is so slow, frustrating, and disconnected from their customers. In comparison, Starlink has been the complete opposite experience. Their service is reliable, consistent, and built for real people, not call-center scripts. When storms roll through, Starlink keeps working -- unlike Netlink, which seems to go down every time the weather changes. Starlink's customer support is responsive, professional, and most importantly, based in the United States, where representatives actually understand your needs and care about resolving problems quickly. It might cost a little more up front, but it's worth every penny for the reliability, speed, and peace of mind. Starlink proves that when a company invests in its customers and its country, everyone wins.

Frontier has GREAT customer service, and his name is Frank! Frank was prompt to the appointment…read moreand texted me when he was on his way. Frank was personable, knowledgeable and professional. Completely corrected my issue in rapid time. He even texted afterward to ensure all was still working smoothly. FANTASTIC!!! Thank YOU, Frank!!!!!

Do not go with frontier. Bad customer service. Bad technical support. They sent me two different…read morerouters, told me that it was on my end, proceeds to claim it's on their end for bad connection. I was told I did not have to pay for early termination and now they want to bill me for the two routers they sent, early termination, and the charge for the month. Mind you I have been without internet for a week now. If I could give them zero stars I would. They are very inconsiderate for their custo

We have had problems with latency and inconsistent speed. AT&T always comes and says all is fine…read more Ben and a team member came to the house and did a thorough troubleshooting--something ATT never does as they're only responsible for service to the house. We have a lot going on with smart devices, many devices, TVs, and gaming. He pinpointed some areas where the devices weren't getting optimal speed, listened to our specific needs, and devised a plan. Value was great and frankly he is likely under-pricing himself. Highly recommend if you have problems with your home network.

From the owner: At RMK Network Cabling - Data Voice Fiber, our mission is to provide top-notch cabling solutions…read morefor outfits of all sizes. We strive to keep businesses connected and productive. Our team of experienced cabling professionals have expertise in a variety of areas, including- Voice, Data & Fiber. From new construction design and buildouts to adding and repairing of existing CAT5E/6 and Fiber cables. We take a personalized approach to each client's needs, working closely with them to understand their unique challenges and develop customized solutions.

We had great service from Cirra. We changed to Open Infra fiber when it came to our area. Now the…read morefiber has been down for 2 weeks and I'm missing Cirra.

Worst provider ever. Just finished our two year contract and I couldn't get a new provider fast…read moreenough. Over 100 a month for AWFUL internet service! We couldn't even watch Netflix without it skipping and buffering. Do yourself a favor and RUN away from this awful company with terrible service and nonexistent customer service!

On our first visit to this store we were really impressed- after being an AT&T Customer for 25…read moreyears - we SO AGGRAVATED- and wanting to change to Verizon. Nate was VERY nice and very knowledgeable- and made the change over seamless- with us leaving leaving with our new Verizon phones and the ole AT&T Phones - with the understanding that we return the AT&T Phones for a credit within 30 days Yesterday we came to the store to return the ole phones to complete the transaction. We had our Service Animal, Bella, with us and was greeted by the store manager- I told him what we needed and he said no problem BUT your pet must leave I informed him this was a service animal and she was remaining with me and was NOT leaving We had several terse exchanges of words- no blows- and I informed him after really losing my cool that he could take the phones and stuff them- we would just go to another Verizon store- which we did- where we received GREAT service- nothing - ZERO being said about Bella- I have NEVER written a negative Yelp review - I always try to be positive and encouraging and point out good things about a business & the employees- It is unfortunate that you have an employee that is so out of line to insult an ole 78 yr old couple and order them to take their service animal out of the store- Bella- our 6# Yorkie feelings were gravely hurt since she did NOTHING wrong to be invited to leave the Verizon store Our treatment here was totally out of line- totally uncalled for; whatever guidelines are in place that would precipitate such behavior need to be corrected and the employer advised to instruct their employees that this ain't the way @ TO RUN A RAILROAD" or a Verizon Phone store Dale B

Great new location on camp Bowie. Much awaited spot finally…read morenow open for the Fort Worth community.

I transferred my cell service to Spectrum and Jeremiah was very professional, courteous and very…read morehelpful. He made the transfer very easy and fast. Great job Jeremiah.

SPECTRUM Internet!!!…read more If you have it get rid of it. If you don't have it - DO NOT GET IT!!! I have had better luck getting a correct drive-thru order at McDonald's. I have had better luck with office printers. Paid for 1Gig ($55 per month). Great for the first couple of years. Don't know what happened (doesn't matter) but it must have been infected with the equivalent of an Internet enlarged prostate. Speeds dropped, regular interruptions and having to reboot (go again) throughout the day. Two techs came out. Ran new cable and replaced the modem. No improvement. I called ATT and got 1Gig for $35 per month. Too easy, saved $20 per month. And it's fiber and very, very fast. Called SPECTRUM to cancel. Customer service rep suggested an "account hold" in lieu of cancellation. Said I could keep the modem and come back to SPECTRUM anytime. Okay, why not? Who knows? Might happen. Couple of hours later I get an email from SPECTRUM. "Your account is on hold for a small monthly fee." I called SPECTRUM. Different customer service rep says $5 per month. I tell him the other guy never disclosed the "small" fee. He apologizes and says he will cancel the plan. Couple of hours later I get the same email, "Your account is on hold for a small monthly fee." I'm a Christian. Looking back, I should have immediately dropped to my knees and asked God for strength. I did not. I called SPECTRUM. BTW, if you need the number let me know. Oh, and if you have to call be sure to have your address and security code. I had to think when they first asked me for the code. If I ever get Stage 100 Alzheimer's I will still remember the code. The customer service rep apologized for what happened and assured me the Internet would be cancelled. He added, "However, if we cancel your Internet your mobile service will be increased $20 per line." Me, "It is not a bundled plan." Him, "Sorry but..." Me, "That's fine. I'll get another carrier." That was two days ago. I call ATT and they add mobile to my Internet plan. ATT Internet (1 Gig) and two lines for less than $90. AND, the Internet has not dropped speed. No rebooting TV, fast downloads AND they just gave me another discount for being an old person!!! It gets better. Thursday, July 2nd, ATT ports my two phones. SPECTRUM confirms my numbers have been moved to ATT. HOWEVER, phones not working. Yesterday, 10am, I go to the ATT store in Hurst. Two people, store manager and one other guy are the only ones working (three people called in "sick"). Hour and a half later it's my turn. Collin, the store manager, tells me the phones are locked. Both phones were paid in full one month after ordering (one year ago). Went to the SPECTRUM store around the corner. ONE person working!!! Same story - employees called in "sick." 30 minutes later I have the phones unlocked and go back to the ATT store. Thank God Collin saw me come in and I didn't have to wait. BUT, phones still locked. I said to myself, "I picked the wrong week to quit smoking." Got home, got on my laptop and once again I saw another example of God's sense of humor. Email from SPECTRUM. "Instructions to unlock your phones." Four steps. Insert a non-SPECTRUM sim. Restart, activation code, blah, blah, blah. Back to the ATT store. 30 minutes later phones unlocked. It's almost 3pm. FIVE hours!!! TWO days no phone!!! I know I have left out some details. I also know it's because a part of brain (that I cannot afford to lose) leaked out of my ears during this drama. Bottom line, SPECTRUM = Be Afraid, be very afraid!!! Full disclosure. I was very satisfied with their Internet and mobile. Was with them for three years. Would recommend them all the time. End of the day it was like a relationship that goes bad. I remember years ago breaking up. Her, "You'll never find another girl like me." Me, "Is that a promise?"

Customer service is the worst. They came out to bury the fiber, I told them I wanted it 6 inches…read moredown so when I aerate my lawn the fiber line would not be damaged. They only we down maybe 2 inches. I called to have the bury it deeper and all I got was a run around. I told them that when I aerate and the fiber line is cut all the repairs are on them not me. Update Customer service called and had 3 techs out within an hour, they reburied the fiber line to the depth needed. It took a lot to get it done and thankfully they finally responded.

If you're considering switching to Fiber First, my advice is simple: wait (or better yet, don't)…read more The sales process was polished. Everything that followed was the exact opposite. We were promised faster speeds, a static IP, and a lower monthly bill. Since both my wife and I work from home, we specifically requested a Saturday installation to avoid interrupting our jobs.The installation never happened. The installer couldn't complete the work because of a conduit blockage. Two days later, a construction crew arrived, never knocked on the door, never explained what they were doing, trenched through my front yard, and cut my existing internet line while I was in a Zoom meeting with my employer and my wife was teaching a live online nationwide class to 1000+ people. Our internet went down instantly...and remained down for days. My wife then unexpectedly encountered a worker inside our fenced backyard because no one had informed us they needed access. He could not communicate with us in our preferred language. The crew left. No installation. No internet. A trench through my yard. Then the phone calls began. More than 20 calls later, the answers rarely changed: "It's been escalated." "Someone will call you." "A contractor will be there in 10-14 days." Those promises came and went. The salesperson told me to purchase a specific router before installation. The installer later told me it wouldn't work and had to loan me another router instead. As I write this review, the temporary cable is still laying across my yard. The one exception was Laura in customer service, who actually took ownership of the situation. Without her, I honestly don't know if we'd even have internet today. What frustrates me most isn't that mistakes were made. It's that fixing those mistakes became my responsibility. Every meaningful update required another phone call from me. Every promised deadline passed. Multiple appointments set only for them to "no call, no show". Every step forward seemed to require the customer to push the process along. There was no meaningful apology, no service credit, no discounts, and no acknowledgment of the disruption to our jobs, our property, or our time. A company should be judged not by how aggressively it sells its service, but by how it responds when things go wrong. Based on my experience, I cannot recommend Fiber First.