We have had Cirra for almost 7 years. It was good at first, but in the last two years, the service has really gone from bad to really horrible. We have even tried buying up, but it wasn't any better. I have run their test, and it shows everything is good, but it's not. When you call to question why it's so bad, they do absolutely nothing to make it better or try to help you. I would not recommend their service. read more

We had great service from Cirra. We changed to Open Infra fiber when it came to our area. Now the fiber has been down for 2 weeks and I'm missing Cirra. read more

Worst provider ever. Just finished our two year contract and I couldn't get a new provider fast enough. Over 100 a month for AWFUL internet service! We couldn't even watch Netflix without it skipping and buffering. Do yourself a favor and RUN away from this awful company with terrible service and nonexistent customer service! read more

Unfortunately I did not read Yelp reviews before I signed up with this company. I am still very new to this service, and to date they have been very responsive to insuring good signal. My chief complaint at this time is that before getting signed up, I asked, and was told purchasing equipment for my service (install) was about $99. After two trips my install cost total to date is $410.87. This does not include the additional cost of a wireless router which they did inform me would be up to me to purchase. Office has been friendly and responsive to date. Installer was very professional. My bad,,, should have done my homework! Again, I am in this under 1 week at present. I hope my experience will not be like others whom wrote in on this. read more

Beware. Terrible company. Service breaks and they want to charge a huge fee to make their service work. Even though they have been charging me 10 per month "insurance" to supposedly have any problems corrected for free. They are a bunch of scoundrels. Steer clear at any cost! read more

My husband and I both work from home. Called them yesterday morning and was put off until today. We receive a call shortly before three to tell us they're not coming and now we must wait till Monday. I tried to explain they have cost us two days of work and we can't wait till Monday. Been on the phone no help at all. read more

Be aware that when you cancel your service, they leave the antenna on your roof. Mine is about 12 - 15 ft tall and incredibly unsightly. I wouldn't recommend this company. read more

We live where no DSL, fiber, co-ax internet is available. Choices being so limited, went with Cirra Networks line-of-sight wireless internet. Been a subscriber for about a year. The line-of-sight wireless has tremendous latency, not suitable for gaming. Network maintenance without notifying subscribers, typically during their "working hours" so if you happen to be working from home that day, no network connection. No technical support on weekends. Internet connection regularly goes down for no apparent reason; network speeds *never* approach subscription speeds. They "trap" subscribers with automatic billing, no installation fee subscriptions (installation fees are HUGE so it appears to be a good deal when signing up). As soon as something better than this travesty, we'll do that. read more

Cirra Networks - This morning's Cirra Networks speed test. - Internet Service Providers Near Me - Fort Worth, Texas

Be sure to get a written estimate for installation. Quoted the standard $49.95 and then invoiced an additional $100.00. No one in the office to explain the additional charges on a 20 minute install. read more

I've lived half a mile from one of their towers for 10 years. There are no other providers other than satellite and no cell signal to speak of from most providers. One I had used for 20 years before giving up on. I signed up for Cirra's top tier business connection as I was running VoIP phones and a micro-cell back then. It didn't work well then and doesn't now despite years of calls and complaints. Today, I've got phones, steaming video, home automation, everything relies on this connection. My wife and I were both sent home to work in March of 2019 and it has been horrific in terms of network availability. It was always an iffy connection with extremely variable speeds, but with both of us trying to hold teleconference calls or what have you, the service interruptions are ridiculous. I've run through a half dozen routers in my own home and wired what used to be a wireless mesh network for my in home WiFi all attempting to improve my components ability to reliably communicate and the internal network is rock solid, but these folks worthless tower connection drops the Internet connection every few minutes. You'll be on a call and then, no you aren't. We had to switch cellular providers to someone with a sniggling single bar just so we'd have something half reliable we could talk on. If their service goes out entirely, our only option is to place a phone outside and tether to it while they very slowly fix the problem back to our normal shiternet running at a top speed of about 12mbps down to a hard zero every few minutes. Now, this isn't a huge problem streaming movies as they usually buffer enough to skip the shorter glitches, but it is hell for teleconferencing, remote support, or just about anything requiring a lengthy, reliable connection. I signed up for Starlink as soon as it went beta and Suddenlink just dropped a new tower not 200' from Cirra's. Whoever lights up my house first gets our business and Cirra can take a very long stroll on a very short pier. I can't wait to end our relationship for ever. read more

We have a place far away from other internet utilities. A friend recommended this provider. Cirra set up an installation date and we have fast internet. Over the extreme cold weather, the speed decreased. I called and talked to a representative. The technical people were able to fix the problem remotely. It's good to talk to local people and know that the technicians are living locally. Highly recommended. Should your "big box" internet need servicing, how many people will you deal with? We're sold on Cirra read more

If I could give this company negative 5 stars I would. They have very misleading advertising. We bought the second to top tier plan and can barely watch a 480P YouTube video. Connection goes down more often then not and there's no grace period to cancel plan. DO NOT RECCOMEND!! read more

I had a problem with my signal and its been going on for a long time but I just had the time to submit a trouble ticket. I got an email and then a call saying there was a problem with my service. Then they want $85 to come and find out why my antenna is not consistently seeing their antenna. Possibly a tree has interfered with the signal somewhere between my antenna and their tower miles away. I was told i would need to pay $85.00 for the service call even thought there is nothing wrong with my equipment. Don't bother talking to tech support or the manager Larry Struittmatter because its a waste of time. They rather lose a customer than send a tech out to see what their signal is not getting thru. read more

One problem after another, service always seems to go down on the weekends or "after hours". Overpriced and slow speeds with weak bandwidth. We can't even stream HD on one device, looking for a new provider as we speak. Stay away for this company. read more

Worst internet service we have ever had. Customer service department is rude and unprofessional. Good luck with "tech support" if you work....they close at 7PM when most people are home for the day and using the internet and need their help. I have never been so disappointed in a service like I have been with this one. You are better using your hotspot. read more

For those who are wondering about experiences with this company: Cirra Network's business plans are laughably expensive, and when enquiring about residential plans, I was told that Cirra would never quote connection speeds for residential packages. When I said that I wouldn't pay for a product if I didn't know what the product was, I was told that if I didn't like their policies, I should seek another service provider. I did exactly that. I went with NextLink and have uncapped 50Mbps in a rural home for $150 a month. Cirra Network is a joke. Any review that is positive is an employee of Cirra. They require positive personal Yelp reviews to get hired. read more

We have start just started our internet service with Cirra Net, and two weeks in we are told that we need to have someone service our device for $85. Worst service provider and manager lacks customer sev skills. read more

just got off the phone with "jerry". told them what i wanted, which was 4 pc able to stream and play wow. he told me that we would need "connect 50" asked the the speeds where....i.e. 25mbs down 5mbs up. answer " i don't give out speeds" but all he would say is you need connect 50 79.99 a month. so long story short... sign up for 24 months with connect 50 and take what speeds they give you..... not!!! be aware you may end up paying 80 to 100 a month for dial up speeds... i will not be using this company until they tell me or post on their site what speeds you get with what package. read more

So far so good. We live in a valley where DSL and cable are not available. We had several other companies come out only to find they didn't have line of sight to their tower, but Cirra was able to make some adjustments to get a good strong signal. This saved me from having to rely on satellite internet or a hotspot! read more

The rates and speed are atrocious. Internet reliability also is not a plus. What speed we do get is very inconsistent. The only reason I give a star is because 0 stars is not an option. read more

I've known and worked with the founders for almost a decade. Their priority on customer care makes a big difference at a time when bigger companies are outsourcing support. Cirra Networks employees have been active in their local communities for years, too. Cirra gives me choices for high speed internet and they guarantee satisfaction. read more

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horrible speeds at outrageous prices. They don't offer their plans with a internet speed attached so you can drop the service without paying the 200$ fee for breach of contract or false advertising. I'm paying around a hundred a month and getting about 2MB/s download speed. Their competition could give me the same for 70$. I'll be switching ASAP and anyone not with them but thinking about it should look elsewhere. read more

Horrible speeds and horrible customer service. Had it for over a year with unacceptable speeds running around 4-5 Mbps and paying for 12mbps. Called to complain and they said they would have a tech do some adjustments on their end and it should be up and going to better speeds. The next day I get a call saying that they will come and fix it but I would need to sign a new 2 year contract or pay $250 for a service call. I refused both because I shouldn't have to sign a new contract for them to provide me the service that I pay each and every month for. They didn't seem to care that I would be shopping for a new internet provider. I got century link today and I'm paying $4 more a month for speeds running around 18-20mbps. Stay away from cirra network! read more

Wish I had read these reviews prior to venturing into this service. Customer service is very poor or nonexistent. When discussing problems with the they deny that there is a problem. Today I had another company come to my residence to install their internet. The tech found that had cirra connected the system correctly if would have functioned correctly and he showed me how the signal would increase just with a turn of the antenna. When I informed the manager, Larry, he said that their antennas were faulty an that I should not rely on them. How stupid can one be. Long story short, I stopped the service and paid the $200 penalty. Now with HughesNet if have great service for less. read more

Never thought I'd have to write a 1 star yelp and always give the benefit of the doubt to everyone. I've been a Subscriber for home and business for almost 3 years. Since nobody at the time serviced either location I had no choice but to give them a shot. The system still works well at work and has been dependable but is very pricey considering the speed however the problem started at home where they "don't quote speeds". I was paying for a 15mbs package and getting between 6mbs and rarely 12mps and that worked somewhat ok but 89.00 for that speed??? Each time I called tech support they always said it's within tolerance and don't guarantee home speeds. I upgraded to the 25mbs for 110.00 and recent speed tests show 2.5 to 6 down most of the time and with two at 18mbs. Videos are buffering and we just quit trying to watch downloaded content. After sending snapshots of speed tests taken different days and peak, non-peak hours over a weeks time, their final ruling without coming to my site to check for interference was that I'm getting 22mbs. NOT HAPPENING! The pictures below show what I'm getting for 110/mo and note that they are different days and times. There is no convincing tech support so I'm pulling the plug on both locations. Very disappointed in the way they handled the situation. I may find worse internet service but willing to give it a shot for it's totally unacceptable paying that price for dial up speeds and lack of concern. If you are considering Cirra, might make it your last choice unless they change the way they handle customer concerns. read more

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I downloaded the yelp app just so I could write this review. Their service was fine when we first got it But after the first year it quickly spiraled down. If it wasn't for the fact that I have no other isp options at all I wouldn't have cirra now. The moment something else comes in I'll be paying the 200 dollar severance fee and jumping to whatever it is even dsl. I have their top tier tier which is double the price of other standard options and it's still unreliable. I have to make sure only one device is connected while streaming or gaming and even then I'm plagued with disconnects and scenes buffering for minutes. Not to mention if service goes down all together which seems to happen on weekends when no one is staffed. The only reason I rated 2 stars instead of 1 is that the 2 people I ever seen to talk to on the phone are really nice. My advice is if you have another option take it. read more

Connection dropped more than any other ISP I've had. They never called/text or emailed to let us know about scheduled outages. When working from home, this is not acceptable. When there was an outage their tech service never answered the phone. When changing service providers, they didn't even care enough to ask why I was changing. read more

Their customer service is AWFUL! You will get multiple answers from different people & Cirra doesn't care, it's your problem if a member of their staff said something incorrect. Worst customer service I've ever experienced & that is saying something! read more

I can not stress enough to STAY AWAY FROM THIS PROVIDER. They know there are only around 2 companies that service the area so they feel they can treat there customers like crap. Talking to my neighbors, this company will defiantly lose our entire community once the bigger guys put a tower out here. Enjoy our business while you can. According to our HOA, another provider should be up by the summer. Cant wait!!!!!! read more

If there were a minus 10 on the scale, that would be my rating. Cirra Networks does not care at all about their customers. The same person serves as the: Tech Support Manager; Customer Services Manager; General Manager. He is never available and doesn't return phone calls, no matter which hat he's wearing. The technical expertise level of Cirra Net's tech support staff is questionable at best. I depend on my internet to be able to do business and their incompetence has cost me $$$$$$$$$$. If you want to deal with a company that truly doesn't care about their service or their customers, then this would be a good fit. read more

We have clients who use both their internet services and their phone services. Service and support are excellent--very quick response and resolution of any issues that arise. They understand the needs of business and home clients and all of their services are solid and reliable. Our clients have found that using them has lead to increase in quality (as compared to other services providers) while saving money. Highly recommended! read more

I changed from another local service that had severe thru put issues in the evening but was always up. Since changing to Cirra i have several hits a day where its down for 1-10 minutes. On the occasion it is down longer and i call we go thru all the normal troubleshooting/power cycle equipment. same things i did before calling them. It magically works when they are the phone but say they did nothing. hmmm... Thru put is better than my previous service. The service disruptions are a little irritating. read more