I visited this location with my mother and father in law to help them upgrade their 8+ year old phones. I know Verizon devices, plans, and pricing very well, but the employee who assisted us - Susie - made it even easier. We had a lot to do - I needed to add my in-laws to my family plan, we needed to upgrade their phones, we had to change their plans to something more modern - it was a lot, and Susie was extremely helpful and extremely patient through it all. I live out of state but Susie gave me the confidence that if my in-laws had to visit this store without my assistance, they would be in good hands. Thank you! read more

Susie was great. She was very patient with fixing my SIM card and very helpful with the process of it.

If you're thinking of switching over don't do it. Or at least don't come to this store they do not know how to set up your account properly. They did not set up my account properly which caused my previous carrier to continue charging me and left me a debt with my previous carrier!! read more

I'm giving 5 stars to this store but not Verizon as a company. I would give 0 if that was an option. The ONLY saving grace was an exceptional Verizon employee, Isidro Torres at this location. Isidro is the only reason I'm still with Verizon. In spite of me being a loyal customer for 18 years, my experience with tech support, AYS and the fraud department was a maddening joke. Since the beginning of June of this year, my phone would intermittently go into SOS mode, which meant I could only send text to other iPhone users and could not call or receive calls even when WiFi was available. My husband has the same phone on the same family plan and this never happened to him. I went to two Verizon stores in Texas before this and one in South Dakota. Even after a new physical SIM card and an eSIM activation, it continued to switch to SOS even in a metro area. I spent countless hours chatting with tech support via text and on the phone to no avail. I was told (finally in August) this sometimes happens to this particular model because of a glitch in an update. I first went to the Ft Worth location on August 5th. Isidro spent a couple hours on the phone with tier 1, then tier 2 tech support try and fix the glitch. He activated yet ANOTHER new ESIM. It still didn't work. I returned a second time to let him know it's time for a new phone. He followed all protocols and let me know I would be receiving it the following day. When I attempted to activate the new phone, the old one would not transfer the eSIM and so, back to the Verizon store for a third time. Isidro spent 3 hours on the phone with tech support AND the fraud dept. because so much activity flagged the system as if someone had stolen my phone, WHILE I WAS IN THE STORE. At this point he sent me home as the fraud claim would take 24 hours to clear. Someone would call me exactly 24 hours later and help me transfer/activate my new phone. No one ever called, so I called them. Also worth mentioning, I've now described the problem at length to 12+ people on the phone/text/in person. Spent countless hours-SO MANY HOURS!!- THIS tech tells me (after an hour on the phone with her) to call the fraud department directly and that SHE would call me back in an hour. I called the fraud department and they released the claim hold. The lady tech did not call back. I got an email saying I could now transfer and activate the new phone but I was too scared to try on my own so I called Isidro. He attempted to help me over the phone. No dice. I told him I would be coming to the store a FOURTH time the following day so he could help me in person. He called the fraud department himself and we FINALLY got the new phone to activate. Thank you Isidro for your patience and willingness to get through this with me! An awful experience I hope to never have to go through again. read more

I literally love this Verizon location. I've been with Verizon for many years and usually need my hand held all the way through the new phone process. The staff at this store is always friendly and eager to assist. When I was having issues with my Samsung watch (phone before this one) I was in the store more than once for assistance and we actually discovered something was awry with my watch. I was hooked up with a new one right on the spot and yes, hand held setting it up. On my last visit I came in with the new phone I'd purchased online but was afraid to set up on my own. I finally came prepared with all required passwords so my visit was short and sweet. Keep up the good work of making customer service a priority. YOU are appreciated. read more

This review is about my single experience I had today at this store with one employee. This is not my review about Verizon in general. Today my husband and I went to Verizon to ask about upgrading my phone. No one greeted us when we first walked in. We started looking around at phones. A few minutes later Daniel approached us and nonchalantly said "what can I do for you guys today?" and barely made eye contact the entirety of our conversation. I didn't like his attitude or his vibe. Maybe he didn't like mine, I don't know, but he wasn't very friendly or happy to help us. News flash: your job is to please the customer, Daniel. I mentioned to Daniel that we were considering switching service providers to save money and he was giving me the typical salesman lines; "it's waaaaayyy different service than we have" and "their promotions won't last forever" types of things. Too bad we did our research, Daniel. Ultimately, he said the trade-in value for my phone would be more money starting tomorrow, so I said "fine, we'll come back tomorrow." We won't be coming back. We switched from Verizon and Daniel was the icing on the cake. We were hesitant to switch because Verizon has been "fine," but we still wanted to save money and Daniel gave me the ammunition to walk out of that store and drive to a different provider's store. Byeeeee read more

My fiancé phone was stolen and we were told by Verizon customer service to go to a Corporate store so we can activate the new phone. Jose was the person who made initial contact with us and was absolutely zero help. I asked Jose why would he not be able to assist us if we give him the code he needed to activate the new phone and he said because they were sales people and could not help us. As I was asking him why would customer service send us to a corporate location if you cant help us......well Jose walked away as I was asking him the question and began helping another customer. My fiancé asked him why would he walk away if We had more questions. All he said was what other questions we had, when I told him to let us talk with a manager he said he was the manager. When losing your phone we are already dealing with a lot since we have passwords to accounts in the phone, but then to go to a corporate location and get treated like we are not important paying customers for over 10 years was so outrageous. I would never recommend Verizons Corporate Location to anyone. Jose needs to be retrained by Verizon because he has zero empathy to verizon customers. read more

Great service for when your looking to upgrade. However, if you have a question about your phone or something related to the Verizon app, don't waste your time. They'll just tell you to call tech services or go to the apple store (if it's an iPhone) read more

Everytime I need anything will my cell service, I go see Rocio at this store. She is always helpful, never pushy, and always knows what she's talking about. Go see her and you won't regret it! read more

All has been goo with Verizon but I might suggest that when your store employees offer a $20 credit for activation then the customer should get it and not have to call customer service and talk to Ha-bib (who calls mimself Bill) to get it corrected. read more

I've been with verizon for almost 10 years now and will never switch carriers. I have service almost everywhere. Also Verizon customer service is outstanding. I recommend Verizon to everyone. read more

My son & I walk into Verizon wanting to purchase the new iPhone X. This phone is $1000 right?? Why do we have the rudest man great us? Everyone else is spectacular. I ask to have someone else help us. And find out that the man that was the manager. Edgar, Verizon made a mistake promoting you. Don't hate your own race. Talk to your fellow Pisano read more

Don't ever use Verizon. I have to call 4 times to cancel my account in a span from April to July while they pull money from my bank account. They didn't close the account the 1st time. And I literally payed for their mistake. Yes I called if I can get my money back or get his manager to help me but of course they can't help me since the "account is close". What nerves this company has. I learned my lesson. Shame on you. read more

Wes was super helpful. Sold me as much as he could, but I never felt pressured. Said he was new but it didn't show. Thanks for the iPhone 6s Plus! read more

I normally don't take time to write bad reviews. I just won't return or I will tell people not to go there when asked my opinion. However working in the mobile phones industry for 9+ years I don't think I have ever been as disrespected as I was when reaching out to this particular location to assist a Verizon customer. Yanira Posada claiming to be the manager personally handed her card to my customer just looking to purchase a SIM card when in this location he was forced to add a line just to leave with a SIM card valued at 4.99. Once he got back to my location at Best Buy the card still would not work because of what they did adding the dummy line. When he called to speak with her she asked him to speak with me and told me to stop telling customers what she can and can't do and then went on yelling at me and eventually ended up hung up on me. All in all a horrible partner/customer experience. Customer canceled all lines and switched to AT&T. read more

Dealing with Verizon is a nightmare. Once you get through the 10-minute call queue, there is usually an unhelpful rude customer rep to assist you. I signed up for FIOS at $54.99 earlier this year and they have billed me at $74.99 since. Every time I call in they tell me they cannot change my bill but will correct my rate but they haven't. Crooks! read more