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    Charter Communications

    2.3 (3 reviews)
    Open 9:00 am - 12:00 AM (Next day)

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    Kelstar Companies

    Kelstar Companies

    5.0
    (1 review)

    They were awesome. We had really bad luck in the past with another provider at our old house and…read morethis company put us at complete ease. They took the time to really learn about what we wanted to accomplish with our internet service and TV needs. They gave us options and no pressure through the entire process. When they completed the install we couldn't even tell they had been in our house for a couple of hours and everything looked like what you would expect from a professional. We definitely will use them again and refer them to our our friends and family.

    From the owner: Kelstar takes great pride in our ability to consistently earn the highest marks of satisfaction on…read morecompletion of work provided. With infrastructure, manpower, and top-notch leadership, Kelstar can take on even the most challenging of tasks for any provider. We help connect you to the latest in technology to provide solutions for your future, whether you are looking for Satellite TV, Cable, Internet and Security Home Automations Products. We represent brands like DIRECTV, Viasat, Vivint, HughesNet & also provide Business Class Phone solutions. As a leading smart home technology provider, vivint offers home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Our team is trained to install, service and maintain this state-of-the-art I.O.T. technology--helping you to create a more conscious and thoughtful home with a nest PRO. Call us today!

    FiberFirst

    FiberFirst

    1.6
    (71 reviews)

    Customer service is the worst. They came out to bury the fiber, I told them I wanted it 6 inches…read moredown so when I aerate my lawn the fiber line would not be damaged. They only we down maybe 2 inches. I called to have the bury it deeper and all I got was a run around. I told them that when I aerate and the fiber line is cut all the repairs are on them not me. Update Customer service called and had 3 techs out within an hour, they reburied the fiber line to the depth needed. It took a lot to get it done and thankfully they finally responded.

    If you're considering switching to Fiber First, my advice is simple: wait (or better yet, don't)…read more The sales process was polished. Everything that followed was the exact opposite. We were promised faster speeds, a static IP, and a lower monthly bill. Since both my wife and I work from home, we specifically requested a Saturday installation to avoid interrupting our jobs.The installation never happened. The installer couldn't complete the work because of a conduit blockage. Two days later, a construction crew arrived, never knocked on the door, never explained what they were doing, trenched through my front yard, and cut my existing internet line while I was in a Zoom meeting with my employer and my wife was teaching a live online nationwide class to 1000+ people. Our internet went down instantly...and remained down for days. My wife then unexpectedly encountered a worker inside our fenced backyard because no one had informed us they needed access. He could not communicate with us in our preferred language. The crew left. No installation. No internet. A trench through my yard. Then the phone calls began. More than 20 calls later, the answers rarely changed: "It's been escalated." "Someone will call you." "A contractor will be there in 10-14 days." Those promises came and went. The salesperson told me to purchase a specific router before installation. The installer later told me it wouldn't work and had to loan me another router instead. As I write this review, the temporary cable is still laying across my yard. The one exception was Laura in customer service, who actually took ownership of the situation. Without her, I honestly don't know if we'd even have internet today. What frustrates me most isn't that mistakes were made. It's that fixing those mistakes became my responsibility. Every meaningful update required another phone call from me. Every promised deadline passed. Multiple appointments set only for them to "no call, no show". Every step forward seemed to require the customer to push the process along. There was no meaningful apology, no service credit, no discounts, and no acknowledgment of the disruption to our jobs, our property, or our time. A company should be judged not by how aggressively it sells its service, but by how it responds when things go wrong. Based on my experience, I cannot recommend Fiber First.

    Video City

    Video City

    3.2
    (6 reviews)

    When u place an order 4 their services, dish makes a big deal about how u qualify 4 an install at…read moreNO COST 2 u only 4 the installer 2 tell u 2 pay 4 some cords yet still lie about associated charges. He lied about the price of the jupiter cords. He didnt tell me y the overall price was higher. Cords were higher than quoted. I was charged additionally 4 organizing wires! How is that not part of the install?! The picture quality isnt HD, they r having contract disputes over local channels, and not every channel or app is included with the highest package!

    I have been a customer of Dish Network for about 15 yrs. At first, their customer service was…read moreexceptional, and was always American techs who were easy to understand and very capable. And if you did have a problem, Dish was always responsive and willing to adjust my bill if I had problems. Also, when rates increased, as they did regularly, the CS people would work with you to find a plan that was affordable. All of that has changed. Actually getting thru the mindless questions from an AI generated app, to speak with a human is quite the challenge! And when you finally Do get a person, they are in India I believe, and sometimes difficult to understand and impossible to get your questions asked because the conversations are scripted and if you don't follow their script, you get nothing. Today my service was cut off because I had an outstanding balance. Paid it via phone and was told service back on in 15 minutes. Four hours later I turn on the TV and nothing. Restarted the whole system, but still no picture or sound. After being on the phone for an hour, I finally got a signal but no Guide to see what's on! Tech had me plugging and unplugging everything, and generally trouble shooting for an hour! All in all, I would say Dish Network is definitely not the company it once was. their prices are high and go up continuously, the customer service needs to be completely revamped, and moved back to the US, and if they want to stay in business, they had better take a hard look at exactly what they are providing for $130 per month, that we can't get somewhere else!!

    Nextlink Internet

    Nextlink Internet

    1.6
    (182 reviews)

    I was very pleased with Keoni Cano changing our antenna. My experience is 5 star. He did a great…read morejob. The reason for a 3 star is past experience. A few years ago when they put in the antenna we had so much trouble with our internet and couldn't get a good worker out here. My son ended up fixing the problem. That was a few years ago. I am hoping to have more work done like this last job. If I can continue to get work done like this last job done by Keoni, then I will give a five star review.

    I moved to a new subdivision south of Fort Worth about 6 years ago and we had limited options for…read moreinternet. Most of use had Rise (line of sight) connections that were spotty and very unreliable. Nextlink showed up and put in high speed cables and everyone was pleased with them and I switched over as nearly everyone else. Well, the install was poor and I'm on the 100mbps plan and the best I can get is 30-60mbps, which I'm still happy with. However the worst I get is 1mbps and it frequently just drops to zero for no apparent reason. Over the last 4 years I've had about 4 techs come out and evaluate and finally switch out all the surface equipment. It's comical how one tech can say the previous one didn't know what they are doing. I have close to 50 submitted tickets. Still unresolved. I should have cancelled but there is no alternative. I think they put in the bare minimum of infrastructure and got over subscribed. The NextDoor App even had a Nextlink Rep on there promoting the first year, but has since closed his account due to backlash. This company only exists until someone else comes along. Attached screenshots of my current speed today.

    Charter Communications - televisionserviceproviders - Updated August 2026

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