On Thursday, March 20, 2025, at around 7:00 PM, I took my 17-year-old daughter to this T-Mobile location due to issues with her iPhone. Upon entering, there were two employees assisting customers, but neither greeted us or even acknowledged our presence. We sat down and waited patiently, assuming we would be helped soon. Over the next 45 minutes, not once did either employee say, "We'll be with you as soon as possible," or offer any kind of acknowledgment--not to us or to the three other customers who walked in after us. Instead, we all just sat there, ignored. The two employees were working with the same two customers for over an hour, and eventually, all three of the other waiting customers left due to frustration. After nearly an hour of waiting with zero communication, I told my daughter we were leaving and would go to the other T-Mobile down the street (1950 S Main St, Weatherford, TX 76086), which is not owned or operated by MobileOne. Before leaving, I approached the employee who seemed to be in charge--since the other employee kept asking him for help. He was a white male wearing a black durag. I politely asked for his name and the name of the other employee. Instead of answering, he defensively responded, "Why do you need to know my name?" He then refused to provide either of their names, stating that he wasn't required to. I then took a picture of him and it is attached. I calmly explained that customer service matters, and simply acknowledging customers when they walk in goes a long way. As I walked out, he weakly muttered, "Sorry." We then went to the T-Mobile at 1950 S Main St, where we were greeted immediately by Rudy and Alicia. They were both very professional, and within five minutes, they fixed my daughter's iPhone. When I told them about the poor experience at the other location, they were shocked at the lack of customer service and professionalism. If you need any T-Mobile services, avoid the MobileOne-owned store at 1314 S Main St and go to the T-Mobile at 1950 S Main St instead. Their customer service is outstanding, and they actually care about their customers. I will never return to the MobileOne T-Mobile location, and I highly recommend others take their business elsewhere. read more

T-Mobile - Mobile Phones Near Me - Weatherford, Texas

See all

Signed up for $50 a month internet. Logged in and looked at my account when I got home and they signed me up for $65 a month. Called, spoke to manager, he said he would change it since we barely got it and the bill wasn't due. Looked the next day, nothing changed. Called back, said they couldn't do it over the phone, and we guess he just said that to get me off the phone. The actual Wifi seems to be working correctly, but being lied to twice is pretty insane to me. I would not bother with this place if I were you. They don't accept the device in store either if you want to cancel, it's a whole thing. On par with the shady tactics read more

Went in for new screen protector and upgrade iOS. Very nice young lady Addie helped me. Didn't have glass in stock but willingly updated my outdated operating system. Very friendly and knowledgeable. read more

Predatory, Misleading, and Utterly Unhelpful If you value honesty, transparency, or even the faintest whiff of customer care, avoid this T-Mobile. My wife and I were misled into an Apple Watch "deal" that turned out to be nothing more than a bait-and-switch -- one that quietly opened two additional lines on our account without our consent. We only discovered the scam once our bill came in. When we immediately tried to return the watches, we were told we were a few days past their "remorse period" -- as if missing their arbitrary deadline somehow justified the deception. Corporate T-Mobile has actually been great -- they opened an incident report and are working with us to resolve it. But this local store's manager? A masterclass in apathy. No care, no concern, no empathy -- just an unblinking refusal to help, as though customer satisfaction were some ancient, forgotten ritual. To add insult to injury, when we traded in my wife's phone at a corporate location in Azle and mentioned our experience, their team said they'd heard nothing but bad things about this place -- even going so far as to call them "slimy con men" who only lift a finger if there's a commission check attached. Bottom line: This is not just a bad store. This is a customer-trust black hole. Go here only if you want to spend your free time arguing with customer service and writing reviews like this one. read more

BEST EXPERIENCE HERE! Walked into TMobile on main, with no appointment. I was helped promptly by Connor and Andrew. These two young men were above and beyond, efficient, and personable. I walked out of TMobile absolutely satisfied with their help, and want the community to know, these are the guys to go to. Thank you so much Andrew and Connor. read more

Horrible customer service!!!!!! Horrible!!! Came to this store YESTERDAY to exchange a phone which was sent To this store by Tmobil by my request, they brought it to me then asked what I needed?!? I said to activate this phone?!? I brought the phone needing to be replaced and asked don't you need this phone to return it??? And then he said actually they could not help me with them about to close in 30mins... and asked me to get there 1-2hours before closing... I overheard one employee say something about me only having 14days for pick up... I asked the guy helping me and he said that wouldn't apply to me.. So Today I went in with they No Longer Had The Phone!!!!!!! So I asked to speak with the same person as yesterday they said he was off... then I asked for the manager!!! And they said he was off?!?! So I asked for his name and # and they said they couldn't give me that information!!!! Again horrible customer service don't waste you time or money here... read more

Decided to switch from att after years of being let down, and man if I would have known it was this easy I would made the switch a long time ago! Ashley was wonderful, we had our 3 kids with us (all being crazy people) and she was a trooper through it all. And mind you this was all going on while she was helping another customer at the same time. Every question I had she answered with ease. Just a wonderful experience over all! read more

Love, love, love this store and its staff. So helpful and patient. They made transferring our multiple lines actually fun! Lots of laughs and so knowledgable about the phones and services. If this is any representation of the kind of service we can expect from T-Mobile, I'm kicking myself for not switching back sooner. I was a T-Mobile customer for 15 years, then joined my husband's plan with another carrier for about 5 years. T-Mobile was great 5 years ago, and it seems to have only gotten better. So happy to be back! read more

Was told I could pay 360 to add a line with a tablet and upgrade a phone and come back to pay to upgrade a phone and 100 would be more than enough.When returning was asked for 330.As a veteran with anxiety I don't appreciate being screwed with or misled. read more

Nick from this store was kind and helpful! I will definitely only want to talk to him if I need help with our plan and phones. He made it so easy and just was an overall excellent customer service representative. read more

Shay was absolutely awesome providing good information about the service and quality of phones sold at their store directing us in a way that we felt comfortable about our purchase options. We feel we can recommend this T -Mobile store to our friends, family and colleagues. read more

My husband and I visited the T-Mobileand there was this guy there named Tyler he's pretty tall black hair very sweet guy He was more than helpful. Him and the rest of the T-Mobile crew went through at least 4-5 screen protectors it may have been more haha I lost count just to be sure his phone protector screen stuck down nice and flat. We were there forever but we really appreciate how they went above and beyond!! Bravo to the Morning T-Mobile crew. GOOD JOB y'all !! read more

WEATHERFORD TEXAS -T-Mobile is now in our area , too excited about this !! Amazing customer service, good deals , overall fun atmosphere read more

See all