Went to see a car listed on CarGurus for 7995, I liked it and confirmed the price as "$8000" with a…read moresalesperson. The next day I went back to start the purchase process. I returned the third day having obtained insurance and other records. When I arrived the female manager told me they were "giving" me the extended warranty. When I read the contracts there was a line item for $2,000 for the extended warranty and the price of the vehicle was now $10,800 making my $7,995 car $12,800. I said "who asked for the extended warranty?" She told me "The finance company requires it because it's an older vehicle, and they find that when people are paying for repairs, they don't make payments" I said "Ok that's the most absurd thing I've ever heard, but let's table that for the moment, let's move to the price". They looked confused, they said "the price was $11,500 we knocked it down to $10,800 for you" They showed me on online listing for $11,500. I pointed to the salesman who I had seen 2 days earlier and confirmed the price with and he looked like a deer in the headlights and kept his head down mostly. I went outside to clear my head. I went into my email and found the actual listing for $7995. Then I called the finance company who told me that they would not require someone to purchase an extended warranty. I put the finance company on speakerphone and went back into the dealership. "The manager went into the bosses glass walled office for 2 seconds and came back out and said to me "Oh, you're right they don't require the extended warranty on THAT vehicle". I said "no, no.... They don't require it on ANY vehicle so let's not do that". Then I pulled up the actual listing on my phone for $7,995 and presented that. I really needed the vehicle or else I would have just walked out in the first 2 minutes. Finally, they removed the $2000 extended warranty and changed the price back to $7,995. I'd say if you wanna buy a car here, just be careful and don't let them bully you. If you want to buy a car there, let me know and I'll go with you. This place is why car lots will soon be a thing of the past and online models like Carvana, and Carmax, along with independent car brokers will be the norm sooner rather than later. One star here is ok, because I do like the car. The front headlight is out which they offered to fix, but, how do you sell a car with a headlight out ? Whacky stuff. At the end of the day I got what I wanted. Here's the thing though, which they will never understand unfortunately, I brought someone with me that day, who is looking to purchase a used car for their 16 year old son. When we walked in, he picked up a business card, when All this was going down, he put the business card back!! See, if you just operate honestly, your business will grow, when you don't, it shrinks... that's just the facts. They effectively turned 2 repeat customers into 0 repeat customers in one hour. I hope someone there learns this lesson at some point. Also, if you just put the price of the car on the vehicle while it's on the lot... but they don't so they can manipulate the price whenever they feel like it.

This establishment is filled some of the most courteous and professional people that I have met. I…read morehad come in from out of town and needed some assistance with a car. Daniella was so friendly and helped me immediately. We were staying over in town and the entire staff made so many great suggestions for dinner and what to go see. They really went out of there way. The next day we came back to finalize our transaction and were so grateful to find that everything was taken care of. These people are professional, a class-act and go above and beyond. I would come back again and again.

Paul CARS4ALL ----- Grand ave. Baldwin. They have a…read more2012 Jeep Grand Cherokee listed for 17,975. I took a shot and sent them a message offering 15,000 Today. The guy replied asking when I can be there. I took that as my offer being valid. Test drove the Jeep, Liked it. When we went inside to make the transaction, the price became 18,995 before any tax, fees etc. I showed him the text, and the guy said " maybe I didn't read the top of the text" ( it was a short sentence that I sent him) That being said, I told him his price on his web page is 17,995 & that the price of this vehicle just changed 3 times in 1 minute. He asked what I would like to pay, I told him 15,000 that I offered, and he told me to come down. He said, ohh no, I paid more than 15,000 for it. I told him, No biggie, I was not hurting, just looking to upgrade. He then said if I would pay 15,000 CASH. My question, if 15,000 CASH is less than he paid for it, Why in the world is it enough. Something is not sitting well with me about this place. 2.5 HOURS WASTE OF MY VALUABLE TIME.

I called before I showed up and went looking for a particular vehicle.. They have some very pretty…read morecars so if you want something shiny and pretty this is your place.. Anyway they had 2 vehicle's I was interested in one on the lot and another in a different location.. Perfect I could test drive one to the other...No problem however on the drive a check engine light came on.. I'm like that's not a good sign... trying not to get immediately discouraged because the sales person (Ever) is awesome.. He is what kept me in the game..anyway saw the second car and it was just as pretty as the first!! Like I said they have pretty cars!!! In any event I found the one with the check engine light more to my liking so we drove it back.. they plugged it up and showed engine problem..I'm out.. Just a healthy reminder Make sure you test drive and have someone check out the vehicle before you buy!!! Cars may not be great but the customer service (Ever) exceeds the vehicle shortcoming.. but I wasn't looking for a friend I want a reliable car.

Pros: Robert did a good job! We drove in from out of state, and he had everything prepared in…read moreadvance. While we were en route, he guided us through the application, credit check, and income verification process over the phone, making it all very smooth and convenient. Cons: Unfortunately, I cannot recommend this dealership overall. I believe they engaged in a bait-and-switch tactic. The price quoted to us online and over the phone changed once we arrived, with additional conditions that were never disclosed beforehand or listed online. So I believe, they do deceptive marketing. Additionally, they initially lowballed our trade-in offer by $3,500. It was only after we showed them a competing offer from CarMax that they increased their offer by $2,000.

Liars. Frauds. Price on website is only if there is a trade in. Real prices are thousands higher…read more Saw this in reviews so purposely called ahead to verify and was told the price listed was the price. So drove 2.5 hours to be told that the price is only if we trade in. Please do not waste your time. Garbage people.

We were in search for a new car since someone totaled my car when it was parked in front of a…read morefamily home upstate. The team we worked with at Enterprise Car Sales was amazing start to finish. At the Hempstead location we worked with Sonia, Anthony and Herber to help us get the right car for us. We tested out a few cars until we got the perfect one for us. They also were able to work with us to transport a few cars to test that were at their sister Enterprise Car Sales dealerships within the tristate area. Their customer service was exceptional. The manager of the dealership, Melvin, also spoke to us and was very friendly. The one thing that stood out from Enterprise versus other dealerships is the no hidden fees. There was the standard dealership fee and the regular DMV fees. Everything was explained to us clearly and it made the process super easy. If we are to consider to get another used car in the future we will definitely consider returning again.

Rental car broke down. Around summer 2021 or 2022, not sure exact year. Was heading to Hampton…read moreBays,NY where 99 year old mothers lived; came from Westwood NJ. Was carrying a lot of luggage. Their rental SUV broke down; managed to park at Manorville, NY fire station on Manorville Road. It was hot & humid day. Called Enterprise and they took SUV. Was abandoned by Enterprise to fend on my own, for around 2 or 3 hours. Got water from fireman, otherwise would have fainted. Called an Uber, they stood me up, appears Manorville to Riverhead not profitable route. Eventually got a taxi from a nice cabbie, taken to Enterprise Car Rental Riverhead, NY office, where they eventually gave me another smaller rental vehicle, I then filled empty tank and headed toward Mom in Hampton Bays, NY.

Bought a 2005 Dodge Stratus from them 2014. Overall the car is still running and reliable. However,…read morethey lied to me about the water pump and the timing belt being "brand new". The car had 102k miles on it when I bought it. I had to buy new tires ($600), replaced the water pump and timing belt after 3 months of having it ($800), and there was a crack in the windshield the day I bought the car which I didn't see until I got home. The first couple days I had the car I had to keep jumping the battery. They replaced it. When I went to pick it up, the car was dead. They sent it back to the shop where their mechanic couldn't figure out what was draining my battery when they put a new battery in and the alternator was good. After the third time the car was sent back to the shop, they still couldn't figure it out, so I asked them to take it to my usual mechanic and they gave me a hard time about it. Per lemon law, the car had the same issue 3x in the first 30 days of ownership. I told them I have to return the car if it can't be fixed. They agreed to cover the costs of my mechanic figuring out and fixing the problem. He was able to solve and fix the problem, and I haven't had any battery issues with it since. 5 Star Auto handled the costs and made the frustrating experience easier. The one thing I felt was they were charging me too much above retail value. I have to say to this day I still feel like I should have paid less (at least by $800 for the water pump and timing belt), but it's been a few years of this car being very reliable since having those parts replaced. I've only had to do regular maintenance on the car (oil changes, brakes, etc...). I walked in there with one thing in mind, a car that gets me from point A to point B, and this car does exactly that. The beginning was rocky, and the transaction just never felt right, but I got a very reliable car out of it.

Think of it this way, this put no prices up online and just hit you with it when you're in the…read moredealership. Prices are far too high and falsely advertised. I really hope no one is dumb enough to make a deal with this dealership. They are just horrible

Attention, attention, avoid these scammers. I do not…read morerecommend these scammers. When you ask them the price of a car, they want to take your lysense driver. When you ask, Just ask the price on the Internet one price for a car, But in fact another, that is, they are really scammers, I would not advise you to waste your time and go to these guys. They are just liars. They will deceive you, so I don't recommend it.

One of the shadiest car dealerships you can ever visit. Everything seems great at first. they have…read morethis amazing deal online, car looks like it's in good condition and staff are friendly. Until you sit down, they give this whole spiel on how they make a little money on initial sales, and really only profit with referrals and repeat customers. And they're giving the best deal possible. when you finally look at the numbers, it's ludicrous what they're trying to do. I saw a car online for $29,000. But somehow with their magic with numbers, my finance went to $47,000. And I would have to give a down payment of $2200. I sat there and watched the guy constantly change the numbers and bring different sheets of paper with new quotes that only made the other ones look more criminal. And I sat there asking myself how can another person do this to someone. Ultimately, I wasted five hours there, but thankfully I was smart enough to phone A friend that owns a car dealership sent him the paperwork and he explained to me the people there should be arrested and the business shut down. If you don't believe me, look at the photos for yourself. Notice the price they had online and notice the multiple quotes and shenanigans they gave me. It's also worth noting that my trade-in is valued at 18K carmax so yes it does carry negative equity of -6k But even if you add 6K to 29K that's only 35k at most. Then with the loan aspect, you're looking at around 41k to 43k. AT MOST WITH NO DOWN PAY!!! Yet somehow they blew past that. Plus I still had to give a down payment of $2200 minimum. To top it off, they told me to park in an area that had a no parking sign and I ended up getting a ticket. And they said they would only cover the ticket if I got a car. This place should be burned.....

Very satisfied with car. What the other guy said about how it was bad was a lie. I got a great…read moredeal. The salesman was really nice. I also got an amazing car for a used one and I love it. Highly recommend Gt motor cars inc.

I'd give this place 0 stars if I could. Was interested in a car from here, ready to purchase, dealt…read morewith the guy Anthony who seemed like a decent guy, but the other "gentlemen" sitting to his left was such a d*** that it turned me off enough to walk away without the car. Honestly, go elsewhere.

Absolutely amazing service. I won't go anywhere else. The first time I came here there was another…read morecustomer who drives from queens and passes a million repair shops just to come here. Number one spot in New York. Honest, reliable, speedy service.

First time I used this shop. Can I give them 6 stars?…read moreThere's really only two things that matter to me, 1) I need the problem solved 2) don't rip me off. My problem is gone, and I left there knowing that I could have been charged a lot more. An honest shop is not easy to find, I really believe I have been lucky enough to find one here! No doubt that when my car gives me troubles again, I'll go back to Baldwin Auto Service.

I had an absolutely fantastic experience working My Own Car Guy. Danny was my broker while leasing…read moremy car. From start to finish, the process was smooth, transparent, and stress-free. They were extremely knowledgeable, answered all of my questions patiently, and made sure I understood every part of the lease. What really stood out was their professionalism and dedication to getting me the best possible deal. They handled all the details and made the entire process incredibly convenient. I never felt pressured and truly felt like they had my best interests in mind. The car was exactly what I wanted, the pricing was excellent, and the entire experience was far easier than going directly through a dealership. I would highly recommend them to anyone looking to lease or purchase a vehicle. I will definitely be using them again in the future!

This was the easiest, stress free way I could have imagined to lease a new car. Patrick was…read morewonderfully helpful. He quickly sent me the window sticker of a Nissan Rogue and I loved it. I completed the application online and in 4 days I received my new car. Amazing! I will refer them to everyone. Thank you so much. P.S. I will never go to a car dealer again..myowncarguy is the way to go. Thank you