I have to say despite the issues I have dealing with and maneuvering BofA, Jaime at this bank is a…read morestar Thank you for your help and professionalism!! Only reason I use this bank!

Luis is a GREAT manager and has completely turned this branch around! When the line is long, they…read moremake every effort to add tellers or Luis steps in to help. Serious improvement!

This review is not about any particular WF branch. It is about the WF online banking, specifically…read morethe Bill Pay program. One of my billers is Wells Fargo Credit Card. When I pay this bill every month, the WF bill pay program does not show the bill as paid. Because I paid it, it should show that the bill has been paid, but it doesn't. It shows that the bill is still due. All payments to other billers(PG&E and others) show the bill is no longer due, but my payments to Wells Fargo Credit Card continue to show the payment is due. I have spoken to "customer service" about this twice and I even talked to "banker" at my local branch about it. The WF bill pay program is essentially giving me incorrect information, telling me that a bill is still due when it isn't. Customer service keeps telling me how to work around this error, how to "mark" the bill as paid. A customer should not have to correct a mistake in WF's bill pay program by my marking a bill as paid. This information should be correct without being corrected.

It shouldn't be surprising, I suppose, that customer service at Wells Fargo, in my experience, has…read moredrastically deteriorated in recent years. The latest example is my dealings with the employees and especially the branch manager in the Alamo Wells Fargo branch. I understand that newer banking regulations make opening a checking account more onerous than before, but these folks found a way to make the process excruciating - and they did not complete it. Despite being told by the manager, "I promise I will call you tomorrow morning," I've received no call in over four days. I lodged a complaint with the Wells customer service department, and I've requested that this complaint, or a subsequent one I will make, be forwarded to their head of retail and small business banking, Mr. Saul Van Beurden. It is hard to imagine anyone in banking providing poorer customer service than the Wells Fargo employees I encountered at the Alamo, CA branch. Here's another one star review for their record.

Since they have been taken over by Commercial bank everything that made Community Bank of the Bay a…read more5 star they took away, so we closed our accounts.

I am the founder of a newly formed local nonprofit based on Alameda Island 'SailingAlameda Inc…read more DBA SailingAlameda.org.' dedicated to serving low income families with children at risk. I was referred to CBB by a nonprofit accountant consultant who highly recommended going with them. I never expected the outpouring of support from Helen, our banking representative at CBB who went above and beyon the call of duty to get our organizations banking documents and our donation portal set up so quickly. Helen actually came out, jumped on BART to visit me during my lunch hour at work to deliver important papers for my board of directors to sign then return to her. I was amazed that she also extended her support by meeting me at our office location in Alameda after hours on a Sunday afternoon to receive the signed documents! Our donation portal opened yesterday afternoon and at this writing is accepting credit card donations. Helen is a fantastic representative for Community Bank of the Bay, the bank appears to have hired a true grass roots leader in helping all nonprofits get off the ground, she was also spotted during a nonprofit event in Oakland by one of our board members doing what she and Community Bank of the Bay does best - Supporting the Nonprofit community and going beyond and above of what my expectations where. If I could give 10 stars I would, this is the Bank you need to support all your nonprofit banking needs, led by a true grass roots individual who genuinely cares for your needs. CALL THEM BEFORE CONSIDERING ANY OTHER BANK! 100% Satisfaction Guaranteed. Best! President CEO and founder of SailingAlameda.org

There's always a line, cash machines are often empty outside, tellers are very slow. There is no…read moresense of urgency.

Service sucks and very low interest yield on accounts. I've been a customer for over 20 years, but…read moreI'll be changing soon. There are better options.

I've never met a rude teller as rude as the older man here who claims his name is Jose - he wasn't…read morewearing a name plate nor was his name displayed anywhere so we're not sure if Jose was his real name. I came with my neighbor to replace her debit card yesterday, Jose didn't seem willing to help that he said "do it online!" as cold as that. I noticed how impatient he was, so I urged him to be patient with us. This was day 1. Day 2 - We called Chase, we were asked to go to the branch to replace the card. Today, it was unfortunate that "Jose" tended to us again. We told him that Chase representative said we could get the debit card replaced at the branch, he was curt with his reply, and absolutely had no manners, no smile, like he wasn't happy to be there. I had to remind him again to be patient with the customers. He shouldn't be working there with that attitude.

My experience with Chase Bank leaves a lot to be desired. The staff was friendly but clueless and…read moreincompetent. To set up a new checking account at the Rossmoor branch involved three separate trips and they still couldn't get their act together. Without going through the details, my experience with Chase was frustrating and disappointing and bordering on comical. I will never deal with Chase ever again!

Review #005 - 2020…read more I've been to this BofA on many occasions & service is usually pretty good. Although, a few times I've been stuck waiting in line with only one teller assisting everyone so that wasn't too fun. They do try to "encourage" you to sign up for "special" services if you have a business account with a certain amount of money just sitting there doing nothing. Unfortunately, I'm usually in a hurry whenever I'm here so I've never had a chance to talk to anyone about those services. It's usually best to come in earlier in the morning on weekdays as it gets pretty busy on Saturdays. They do have a free parking lot right behind the building, which is pretty uncommon in this area, since everybody's out to get your money. Yes, I do hate meter maids, as they've ticketed me twice! I understand it's their job to ticket you, but two minutes after you park & try to get change from a nearby shop is just unacceptable! Not that I was trying to be cheap, but they literally force you to pay for a full hour when you use your credit card, even when you only need to be there for less than 10 minutes. Unfortunately, I forgot about the free parking lot in the back and ended up parking in a private lot so that was my own mistake this time.

the service at this branch is horrible ! the woman whome i wrote about her substandard services saw…read moreme she quickly left the counter not to help me! another lady help me and. i thank her for her good service! i have been a customer of this bank for over 55 years! therir poor service need badly improving !!!

Can't say enough good things about this branch. Very polite and help from the moment you walk in…read more Been steady coming here because of the location and convenience for a few years now. Sharon, Griselda, Veronica, and Robbi are all great to work with! Highly recommend this bank and this branch. Just great humans all around. I run a small business and they help cover all my business needs.

Griselda was absolutely amazing! I came in on short notice for an auto private party purchase…read more Griselda had all the paperwork in order, she was professional and thorough. I've been with provident for years because of excellent customer service, Griselda absolutely upholds that. Thank you so much! - Chad H.

I'd give zero stars if I could. DON'T BANK HERE!…read moreAbsolutely NO client service or support. Technology is subpar, it's so bad their client support dept. (800 number) doesn't work due to this. Manager (initial MM) of this dept. doesn't even know what being bonded is, which is required for anyone working in a bank. Danville Branch employees are the WORST! They don't care about the client or providing quality service. Every time I've walked into this branch it's empty but weirdly they're never available. Think twice before giving them any of your money. I've been a client for more than 20 years and the way they treat loyal clients is even worse. Clearly this bank doesn't value loyal clients and I will no longer bank here. Based on past reviews looks like I'm not only that thinks this bank is corrupt.

Have a very low interest auto loan with mechanics. In May they sold all their low interest rate…read moreloans and sold them to a horrible predatory lender, Westlake Portfolio Management. We have a stellar credit rating and always pay on time. Horrible and unethical bank. just look this up.

Proper communication, service with integrity and the list goes on. If I did not have to have an…read moreaccount with Wells Fargo for my disabled sister in Florida I would never waste my time at this establishment. Over the years have continual wrong communication provided. Always told one thing on the phone and a different in person. Was having currency delivered and was promised a call as soon as it arrived after visiting the bank several times to pick up. No surprise no phone call. It had arrived prior. Huge lack of professionalism and customer service

I opened up a new checking account. Gave them money to…read moreDeposit into my new checking account. They deposited it in the wrong account that was being closed. Refused to transfer the money into the proper account. Instead they said they have to mail me a cashiers check which would take 5-10 Days. Showed zero remorse at all.