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    Chase Bank

    3.3 (9 reviews)
    Open 9:00 am - 4:00 pm

    Services - Chase Bank

    Personal banking

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    1 year ago

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    2 years ago

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    7 years ago

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    7 years ago

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    4 years ago

    Carmen Lopez is an excellent representative at Chase. I highly recommend this Chase branch. You should bank here.

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    7 years ago

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    Wells Fargo Bank

    Wells Fargo Bank

    (31 reviews)

    This review is not about any particular WF branch. It is about the WF online banking, specifically…read morethe Bill Pay program. One of my billers is Wells Fargo Credit Card. When I pay this bill every month, the WF bill pay program does not show the bill as paid. Because I paid it, it should show that the bill has been paid, but it doesn't. It shows that the bill is still due. All payments to other billers(PG&E and others) show the bill is no longer due, but my payments to Wells Fargo Credit Card continue to show the payment is due. I have spoken to "customer service" about this twice and I even talked to "banker" at my local branch about it. The WF bill pay program is essentially giving me incorrect information, telling me that a bill is still due when it isn't. Customer service keeps telling me how to work around this error, how to "mark" the bill as paid. A customer should not have to correct a mistake in WF's bill pay program by my marking a bill as paid. This information should be correct without being corrected.

    It shouldn't be surprising, I suppose, that customer service at Wells Fargo, in my experience, has…read moredrastically deteriorated in recent years. The latest example is my dealings with the employees and especially the branch manager in the Alamo Wells Fargo branch. I understand that newer banking regulations make opening a checking account more onerous than before, but these folks found a way to make the process excruciating - and they did not complete it. Despite being told by the manager, "I promise I will call you tomorrow morning," I've received no call in over four days. I lodged a complaint with the Wells customer service department, and I've requested that this complaint, or a subsequent one I will make, be forwarded to their head of retail and small business banking, Mr. Saul Van Beurden. It is hard to imagine anyone in banking providing poorer customer service than the Wells Fargo employees I encountered at the Alamo, CA branch. Here's another one star review for their record.

    Community Bank of the Bay - 740 Camino Ramon

    Community Bank of the Bay

    (3 reviews)

    Since they have been taken over by Commercial bank everything that made Community Bank of the Bay a…read more5 star they took away, so we closed our accounts.

    I am the founder of a newly formed local nonprofit based on Alameda Island 'SailingAlameda Inc…read more DBA SailingAlameda.org.' dedicated to serving low income families with children at risk. I was referred to CBB by a nonprofit accountant consultant who highly recommended going with them. I never expected the outpouring of support from Helen, our banking representative at CBB who went above and beyon the call of duty to get our organizations banking documents and our donation portal set up so quickly. Helen actually came out, jumped on BART to visit me during my lunch hour at work to deliver important papers for my board of directors to sign then return to her. I was amazed that she also extended her support by meeting me at our office location in Alameda after hours on a Sunday afternoon to receive the signed documents! Our donation portal opened yesterday afternoon and at this writing is accepting credit card donations. Helen is a fantastic representative for Community Bank of the Bay, the bank appears to have hired a true grass roots leader in helping all nonprofits get off the ground, she was also spotted during a nonprofit event in Oakland by one of our board members doing what she and Community Bank of the Bay does best - Supporting the Nonprofit community and going beyond and above of what my expectations where. If I could give 10 stars I would, this is the Bank you need to support all your nonprofit banking needs, led by a true grass roots individual who genuinely cares for your needs. CALL THEM BEFORE CONSIDERING ANY OTHER BANK! 100% Satisfaction Guaranteed. Best! President CEO and founder of SailingAlameda.org

    Bank of America Financial Center - Bank of America

    Bank of America Financial Center

    (84 reviews)

    Review #005 - 2020…read more I've been to this BofA on many occasions & service is usually pretty good. Although, a few times I've been stuck waiting in line with only one teller assisting everyone so that wasn't too fun. They do try to "encourage" you to sign up for "special" services if you have a business account with a certain amount of money just sitting there doing nothing. Unfortunately, I'm usually in a hurry whenever I'm here so I've never had a chance to talk to anyone about those services. It's usually best to come in earlier in the morning on weekdays as it gets pretty busy on Saturdays. They do have a free parking lot right behind the building, which is pretty uncommon in this area, since everybody's out to get your money. Yes, I do hate meter maids, as they've ticketed me twice! I understand it's their job to ticket you, but two minutes after you park & try to get change from a nearby shop is just unacceptable! Not that I was trying to be cheap, but they literally force you to pay for a full hour when you use your credit card, even when you only need to be there for less than 10 minutes. Unfortunately, I forgot about the free parking lot in the back and ended up parking in a private lot so that was my own mistake this time.

    the service at this branch is horrible ! the woman whome i wrote about her substandard services saw…read moreme she quickly left the counter not to help me! another lady help me and. i thank her for her good service! i have been a customer of this bank for over 55 years! therir poor service need badly improving !!!

    Chase Bank - banks - Updated June 2026

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