Brian. Your dishonesty is not appreciated. We sat at your desk before you needlessly ran my credit…read more If you had been honest this wouldn't be an issue. I could've made an informed decision either way before you dinged our credit scores with an inquiry. The most frustrating thing other than you lying through omission (not previously telling us that we needed my wife to have a credit score of 620) you waisted our time, you didn't get back to us right away and in reality, this should've been handled right then and there while we were in your office. The irony is that we already got a loan for this car, three years ago. And even with my wife's lower score we've never missed a payment. Obviously you and your underwriters don't have any common sense or ability to think critically. So why would a borrower attempt to use this institution? Avoid this shady business and "manager"

Every time I visit Provident Credit Union, @Rowelene Prado provides outstanding service. She is…read morealways friendly, professional, efficient, and genuinely helpful. She consistently goes above and beyond to make every banking experience smooth and pleasant. Rowelene is a true asset to the Walnut Creek branch! Highly recommended.

My husband wanted to deposit cash that was left in his parents' home after their death. These…read morebills dated back to the 1980's and one was from 1974. He went to Bank of America in Walnut Creek, and they wouldn't let him do it because the bills were rejected from their cash counting machine. They told him he would have to mail the cash to the Bureau of Engraving and Printing in Washington DC and have them verify the authencity of the bills. They also said they would not mail it for him. Needless to say, he was very skeptical of the process - risk of loss along the way, as well as other concerns. Shouldn't a bank be able to handle the basics of cash and deposits? Apparently not BoA. He called Wells Fargo on Main Street and spoke to Sarah who said Wells would mail the cash to the Bureau if necessary, which made him feel more comfortable. So we went to the branch to deposit the cash, and lo and behold, the WF cash counting machine accepted all the bills because it was able to recognize older currency. We were told that Sarah actually emailed all the tellers, alerting them about my husband's needs and pending arrival. To us, this was going above and beyond in customer service. To take the time, and coordinate with other team members to serve one customer is just over the top. Thank you Sarah and team! You were terrific and BoA was awful.

There's always a line, cash machines are often empty outside, tellers are very slow. There is no…read moresense of urgency.

My husband wanted to deposit cash that was left in his parents' home after their death. These…read morebills dated back to the 1980's and one was from 1974. He went to Bank of America at 1330 N. Main Street in Walnut Creek, and they wouldn't let him do it because the bills were rejected from their cash counting machine. They told him he would have to mail the cash to the Bureau of Engraving and Printing in Washington DC and have them verify the authencity of the bills. They also said they would not mail it for him. Needless to say, he was very skeptical of the process - risk of loss along the way, as well as other concerns. Shouldn't a bank be able to handle the basics of cash and deposits? Apparently not BoA. He called Wells Fargo on Main Street and spoke to Sarah who said Wells would mail the cash to the Bureau if necessary, which made him feel more comfortable. So we went to the branch to deposit the cash, and lo and behold, the WF cash counting machine accepted all the bills because it was able to recognize older currency. We were told that Sarah actually emailed all the tellers, alerting them about my husband's needs and pending arrival. To us, this was going above and beyond in customer service. To take the time, and coordinate with other team members to serve one customer is just over the top. Thank you Sarah and the WFB team! You were terrific and BoA was awful.

the service at this branch is horrible ! the woman whome i wrote about her substandard services saw…read moreme she quickly left the counter not to help me! another lady help me and. i thank her for her good service! i have been a customer of this bank for over 55 years! therir poor service need badly improving !!!

This is banking the way it used to be. The staff know me by name and are very friendly but still…read moreprofessional. Anytime I have a question I get immediate help. When a different staff member has to get back to me (e.g. a Loan Officer) I have gotten a call back really quickly. I also have accounts at the one of the two "Major" banks that I share with my husband and although the people are nice, the service is ridiculously slow and the staff never returns phone calls so I MUCH prefer CB&T for the quality of the customer service and the speed of getting things done. This location is in a big office tower but they validate parking so it is free to use the downstairs parking lot. And there is good chain sandwich cafe that is very convenient for lunch in the lobby.

About 3 years ago a neighbor referred me to CB&T. I had been using BofA for over 20 years and was…read morebasically happy. I never realized what personal banking was all about. I can pick up the phone and talk directly to a branch manager (Kelley Carpenter) or district manager with any banking questions. When I applied for a business loan, I got a call from a big wig in Sacramento thanking me for my business. WOW. I also love the remote deposit feature we use in two of my offices. Online customer service is always helpful. They even host a luncheon for business owners with interesting guest speakers. Who knew a bank would/could do this? This bank treats me like a king.

This Chase ATM is constantly down. It's so annoying! I've never had to go inside for any services…read morebut constantly having ATM that's down is super frustrating.

Only ATM most of the time doesn't even work. Been this way for a year. They removed and ATM machine…read moreand installed an Amazon locker. Looks like this bank doesn't want you as a customer unless your Amazon.

The third Capital One Cafe I've been to besides San Francisco and Portland. I wanted fellow Yelp…read moreElite Tiffany R. to try the Verve coffee there (and experience the 50% off as Capital One card holders). I ordered my go to 16 oz Bowl of Soul with Earl Grey and Tiffany got a vanilla latte. The cashier and baristas were quick and friendly. Another win for Verve and Capital One Cafe. A two story location with many tables both big and small. It's very clean, bright and quiet. If I lived closer to Walnut Creek; I would come all the time. A quiet air-conditioned and well lit space with tables and couches and tasty drinks, what's not to like. I will definitely be back whenever I'm shopping at Broadway Plaza or downtown Walnut Creek!

Within the Capital One Café there is "Verve" where one can enjoy a great coffee beverage or other…read moreselections do exist. The staff is very friendly. The environment tidy, food is great. All at an affordable price. Notable friendly employees: Danielle Mia Kylie Savor the moment, William K.

Martina Y was such a great BofA employee, she was kind, attentive, professional and helpful. I had…read morea fantastic experience with PH branch. John was very nice and helpful as well. I will definitely come back to this BofA branch

I visited the Pleasant Hill Bank of America branch to request a basic account verification required…read moreby CalPERS to process a retirement deposit via ACH. Since I no longer use paper checks--a common shift for many modern checking accounts--I was advised to have my bank complete and sign Section 2 of the CalPERS Direct Deposit form instead. I brought all necessary identification, including my passport, driver's license, birth certificate, and marriage certificate, to make the process as smooth as possible. Despite this, staff at the branch declined to sign or stamp the form, stating that Bank of America does not provide wet signature for external documents. I was surprised by this, especially given the bank's involvement in other verified transactions like mortgage processing; as my family has held three mortgages with Bank of America. As a result, I've experienced delays in receiving my funds and have had to request a physical check from the State Controller's Office instead. For those planning to retire using CalPERS or a 457(b), I recommend confirming your bank's willingness to support your financial transition--or consider a financial institution that can partner with you on long-term goals. I also did make note of this with the state of California.

Spectrum absorbed my credit union (Chevron FCU) a long while back now. It had been a year since my…read morelast visit to the actual physical location. I was there to make a large cash withdrawal. I learned that for anything over 10k you need to give the bank (most banks) advance notice. They were very concerned for my safety, even walked me to my car and warned me of fraudulent schemes people have been falling for. It was very nice. I imagine that talk may save someone. I had some questions about my account while I was there and felt well taken care of by Samantha. The interest rate on the market edge account here is always over 3% and that beats anything I can find. They also have competitive rates for CDs and loans. They also have a youth savings account that earns 7%!! There are never any fees for regular banking. None. I have banked with the credit union since I started banking many moons ago and will continue to do so.

great service and no issues with access's. Been with them for over 19 years! I love the digital…read moreaccess to my banking account, Quick responding with my questions. And no major glitches in access's or anything else! Nancy

We called Saturday afternoon to see if this location had a notary on site who could also sign with…read moretwo witnesses, they confirmed yes, they do. So we walked in after opening on Monday expecting the notary to sign and two witnesses from the bank to also sign, which is what my sister in law did at her bank. But apparently it's Chases policy not to have their employee's sign as witnesses and their notary wasn't there until 11am, both of which just happened to not be mentioned when I called ahead to confirm they could do it. We walked across to Poppy Bank, who sadly also didn't have a notary on site, but did point us to UPS where they get items notarized themselves. We ended up going to the Rossmooor location and got everything notarized with two UPS employee as witnesses with absolutely no issues. All in all, my opinion of this bank dropped even lower than it was and I won't be coming back.

The Chase Bank experience has dwindled. I've been a customer since forever in the Bay Area (since…read moreit was taken over from WaMu). It's reliable, until it isn't for all the wrong reasons. 1. At this branch, the ATM is almost always down. It's always no cash available currently (May and June 2024). 2. I tried to get ahold of its mortgage business - and the agent there are mostly not reachable. They also dissuade me from the best available options - which is availability and eligibility of 1st time home owner loans/alternatives. To be fair, maybe they're just not supposed to tell you what's right. 3. the ATM took my money and didn't send me a receipt. Nowadays, I have to always video myself putting in money for proof. It has come to that level of untrustworthiness. 4. I always need to watch out for the monthly fee that they charge onto my account and then spend time to call them to reverse it because I had sufficient amount in my account, or have enough direct deposit for the month, or whichever the reason it is that should have waived the monthly charge. 5. All the foreign money request is no longer available on site. You'll need to request well in advanced... but seriously, I thought at least they'll have the Euro's or something that is usually requested (since Euros cover lots of country... like almost a continent). 6. For this particular branch, they never have enough Lunar New Year envelopes - I have to go to branch nearby (Pleasant Hill for example). I hope it gets better.