Brian. Your dishonesty is not appreciated. We sat at your desk before you needlessly ran my credit…read more If you had been honest this wouldn't be an issue. I could've made an informed decision either way before you dinged our credit scores with an inquiry. The most frustrating thing other than you lying through omission (not previously telling us that we needed my wife to have a credit score of 620) you waisted our time, you didn't get back to us right away and in reality, this should've been handled right then and there while we were in your office. The irony is that we already got a loan for this car, three years ago. And even with my wife's lower score we've never missed a payment. Obviously you and your underwriters don't have any common sense or ability to think critically. So why would a borrower attempt to use this institution? Avoid this shady business and "manager"

Every time I visit Provident Credit Union, @Rowelene Prado provides outstanding service. She is…read morealways friendly, professional, efficient, and genuinely helpful. She consistently goes above and beyond to make every banking experience smooth and pleasant. Rowelene is a true asset to the Walnut Creek branch! Highly recommended.

My husband wanted to deposit cash that was left in his parents' home after their death. These…read morebills dated back to the 1980's and one was from 1974. He went to Bank of America in Walnut Creek, and they wouldn't let him do it because the bills were rejected from their cash counting machine. They told him he would have to mail the cash to the Bureau of Engraving and Printing in Washington DC and have them verify the authencity of the bills. They also said they would not mail it for him. Needless to say, he was very skeptical of the process - risk of loss along the way, as well as other concerns. Shouldn't a bank be able to handle the basics of cash and deposits? Apparently not BoA. He called Wells Fargo on Main Street and spoke to Sarah who said Wells would mail the cash to the Bureau if necessary, which made him feel more comfortable. So we went to the branch to deposit the cash, and lo and behold, the WF cash counting machine accepted all the bills because it was able to recognize older currency. We were told that Sarah actually emailed all the tellers, alerting them about my husband's needs and pending arrival. To us, this was going above and beyond in customer service. To take the time, and coordinate with other team members to serve one customer is just over the top. Thank you Sarah and team! You were terrific and BoA was awful.

There's always a line, cash machines are often empty outside, tellers are very slow. There is no…read moresense of urgency.

My husband wanted to deposit cash that was left in his parents' home after their death. These…read morebills dated back to the 1980's and one was from 1974. He went to Bank of America at 1330 N. Main Street in Walnut Creek, and they wouldn't let him do it because the bills were rejected from their cash counting machine. They told him he would have to mail the cash to the Bureau of Engraving and Printing in Washington DC and have them verify the authencity of the bills. They also said they would not mail it for him. Needless to say, he was very skeptical of the process - risk of loss along the way, as well as other concerns. Shouldn't a bank be able to handle the basics of cash and deposits? Apparently not BoA. He called Wells Fargo on Main Street and spoke to Sarah who said Wells would mail the cash to the Bureau if necessary, which made him feel more comfortable. So we went to the branch to deposit the cash, and lo and behold, the WF cash counting machine accepted all the bills because it was able to recognize older currency. We were told that Sarah actually emailed all the tellers, alerting them about my husband's needs and pending arrival. To us, this was going above and beyond in customer service. To take the time, and coordinate with other team members to serve one customer is just over the top. Thank you Sarah and the WFB team! You were terrific and BoA was awful.

the service at this branch is horrible ! the woman whome i wrote about her substandard services saw…read moreme she quickly left the counter not to help me! another lady help me and. i thank her for her good service! i have been a customer of this bank for over 55 years! therir poor service need badly improving !!!

This is banking the way it used to be. The staff know me by name and are very friendly but still…read moreprofessional. Anytime I have a question I get immediate help. When a different staff member has to get back to me (e.g. a Loan Officer) I have gotten a call back really quickly. I also have accounts at the one of the two "Major" banks that I share with my husband and although the people are nice, the service is ridiculously slow and the staff never returns phone calls so I MUCH prefer CB&T for the quality of the customer service and the speed of getting things done. This location is in a big office tower but they validate parking so it is free to use the downstairs parking lot. And there is good chain sandwich cafe that is very convenient for lunch in the lobby.

About 3 years ago a neighbor referred me to CB&T. I had been using BofA for over 20 years and was…read morebasically happy. I never realized what personal banking was all about. I can pick up the phone and talk directly to a branch manager (Kelley Carpenter) or district manager with any banking questions. When I applied for a business loan, I got a call from a big wig in Sacramento thanking me for my business. WOW. I also love the remote deposit feature we use in two of my offices. Online customer service is always helpful. They even host a luncheon for business owners with interesting guest speakers. Who knew a bank would/could do this? This bank treats me like a king.

This Chase ATM is constantly down. It's so annoying! I've never had to go inside for any services…read morebut constantly having ATM that's down is super frustrating.

Only ATM most of the time doesn't even work. Been this way for a year. They removed and ATM machine…read moreand installed an Amazon locker. Looks like this bank doesn't want you as a customer unless your Amazon.

I frequent this Capital One Cafe to have a coffee, and occasionally a pastry. They also have…read moreassociates there that can assist with questions regarding customers interested in doing business with Capital One. The associates in the coffee area Kailani, and Jonathan are very polite, friendly, a pleasure to order coffee, and at times have nice conversations with. Please note that the atmosphere there is kept clean, and presentable. In the banking area we have associates Cristina, Kyle, and Rob. They are very knowledgeable of their products, and a pleasure to speak with. If your seeking a break from the days activities, and want to enjoy a good cup of coffee, and or look into doing business with Capital One. This is the place to go. Knowledge friendly people willing to make your visit a pleasant one. Enjoy, William K.

First I'll say I've happily frequented this cafe for over a year. I like the atmosphere the ability…read moreto book private spaces, and the discounted drinks. I often work from this cafe for a few hours. I am also a loyal capital one cardholder, with the Venture X card (the card with a $395 yearly fee no less). This week I went to the cafe with my partner and ordered her a plain drip coffee as well as a mocha for myself. While the mocha was done quickly, the staff forgot about her black coffee and said it hadn't been added to the order. I was told to re-enter the line. So I got back in the (now longer) line to again order her drink. It wasn't ready for a good 15 minutes after this. So in total we waited for about 30 minutes for a black coffee. I already felt that when it was forgotten, a free black coffee could have easily been provided. I give Capital One plenty of money after all :-) Finally settled, a staff member approached me and asked me to take my feet off the seat. I'm a very small person and often have to cross my legs in some capacity to be comfortable and not have my legs dangling. I've never had an issue with this anywhere else. Not like I have dirty shoes on there - plus with plastic chairs, I wonder why they can't just be cleaned more often if it's such a concern? I didn't feel it was that inappropriate, how I was sitting. Anyway, this made me so self conscious for the rest of my stay. I kept wanting to adjust myself and remembered I wasn't allowed. It was my first time bringing my partner to my "favorite cafe" and I felt unwelcome at best, plus she was ready to give up on her black coffee at one point. We left shortly after. Just felt the need to say this since I've mostly had fine experiences and this felt so unnecessary. Sincerely, a 5'0 customer with an expensive credit card, who only wanted to buy my partner a black coffee while I sat comfortably in some big a** chairs.

Martina Y was such a great BofA employee, she was kind, attentive, professional and helpful. I had…read morea fantastic experience with PH branch. John was very nice and helpful as well. I will definitely come back to this BofA branch

I visited the Pleasant Hill Bank of America branch to request a basic account verification required…read moreby CalPERS to process a retirement deposit via ACH. Since I no longer use paper checks--a common shift for many modern checking accounts--I was advised to have my bank complete and sign Section 2 of the CalPERS Direct Deposit form instead. I brought all necessary identification, including my passport, driver's license, birth certificate, and marriage certificate, to make the process as smooth as possible. Despite this, staff at the branch declined to sign or stamp the form, stating that Bank of America does not provide wet signature for external documents. I was surprised by this, especially given the bank's involvement in other verified transactions like mortgage processing; as my family has held three mortgages with Bank of America. As a result, I've experienced delays in receiving my funds and have had to request a physical check from the State Controller's Office instead. For those planning to retire using CalPERS or a 457(b), I recommend confirming your bank's willingness to support your financial transition--or consider a financial institution that can partner with you on long-term goals. I also did make note of this with the state of California.

Very professional, accommodating, affable, knowledgeable and welcoming. My business partner and I…read moreare pleased we made the decision to open accounts with Poppy Bank.

Always has amazing service. Any questions I have area always answered. Im really happy to part of…read morethis bank.

The Chase Bank experience has dwindled. I've been a customer since forever in the Bay Area (since…read moreit was taken over from WaMu). It's reliable, until it isn't for all the wrong reasons. 1. At this branch, the ATM is almost always down. It's always no cash available currently (May and June 2024). 2. I tried to get ahold of its mortgage business - and the agent there are mostly not reachable. They also dissuade me from the best available options - which is availability and eligibility of 1st time home owner loans/alternatives. To be fair, maybe they're just not supposed to tell you what's right. 3. the ATM took my money and didn't send me a receipt. Nowadays, I have to always video myself putting in money for proof. It has come to that level of untrustworthiness. 4. I always need to watch out for the monthly fee that they charge onto my account and then spend time to call them to reverse it because I had sufficient amount in my account, or have enough direct deposit for the month, or whichever the reason it is that should have waived the monthly charge. 5. All the foreign money request is no longer available on site. You'll need to request well in advanced... but seriously, I thought at least they'll have the Euro's or something that is usually requested (since Euros cover lots of country... like almost a continent). 6. For this particular branch, they never have enough Lunar New Year envelopes - I have to go to branch nearby (Pleasant Hill for example). I hope it gets better.

We called Saturday afternoon to see if this location had a notary on site who could also sign with…read moretwo witnesses, they confirmed yes, they do. So we walked in after opening on Monday expecting the notary to sign and two witnesses from the bank to also sign, which is what my sister in law did at her bank. But apparently it's Chases policy not to have their employee's sign as witnesses and their notary wasn't there until 11am, both of which just happened to not be mentioned when I called ahead to confirm they could do it. We walked across to Poppy Bank, who sadly also didn't have a notary on site, but did point us to UPS where they get items notarized themselves. We ended up going to the Rossmooor location and got everything notarized with two UPS employee as witnesses with absolutely no issues. All in all, my opinion of this bank dropped even lower than it was and I won't be coming back.