Another day with a bank that is very disrespectful. I guess that customer service is dead…read more I am going to have to start looking for a bank that treats me with respect Estrada was particularly not polite

I was on my way to pick up my Mom for our Saturday food run at the San Gabriel Valley area. Before…read moredoing so, I needed to go to Wells Fargo Bank (WFB) to exchange lots of rolled up coins for some bills. I found this WFB off of Azusa Ave which is less than a couple miles from the 210 Fwy. I said perfect! I didn't know that this WFB is in a historic building built in 1906. WOW!!! That is about 118 years old. Amazing how historical sites still surround us in today's times. I felt like I was banking in the past, but in modern colors. The old door trimmings were still in tact. The steel gate outside of the vault is still there. The high ceiling beams had beautiful art. I was admiring the look and feel of the bank while standing in line. It was humbling. I actually had a tearful moment. Maybe I was there before at one point in a past life... who knows. Anyway, it was very busy. There were about 20 people in front of me. I stuck through it. Once it was my turn, I walked up to the bank teller and started engaging in the exchange transaction. Bank teller was pleasant and friendly. It took a little while for them to count the rolls since I had a few hundred dollars to exchange. They have these trays to help them expedite the count. Funny, the bank teller thought one of my penny rolls was short so she had to take out one roll and double check which was fine with me. I didn't take it personally. I want to make sure the bank got the right amount of coins for the bills they were going to give me LOL. It should always be a fair and even exchange LOL. After all was said and done, bank got my coins and I got my bills! Thank you WFB!!!

Well let's see where do I start !…read more So last night I get several notifications that fraud was happening. Password changed. Phone number changed. The whole enchilada as they say. I was on hold for 30 minutes at 9pm waiting on the fraud dept to answer the phone. When I got to them they were awesome they cancelled everything and locked everything down. No money was lost. Whew right ! They said just go into your local branch and we will fix everything for you Oh and the fun begins! Had to open a new checking and saving account No problem let's get started. Oh no you need to make an appointment sir. We don't have anything Available. Like WHAT!!! Your bank just had fraudulent activity and gave me a freaking heart attack Now you are saying get to the back of the line we will help you when we can? Well surprise I closed my account went down the street to CHASE and opened up an account online. They had appointments too but they helped me get started and now I get 300 extra dollars because CHASE appreciates my 30 years of business. I was with Union bank that got bought out by US Bank So I guess the old saying is true it takes years of business to create a relationship and 60 seconds to lose it! I guess I will use the Chase app now lol

they're ripping people off. They wanna charge me $7 for cashing a US bank check that was issued to…read moreme. This is their bank/check why charge $7?!

I had an excellent experience from the moment I walked in. Moi was incredibly professional,…read moreknowledgeable, and took the time to explain the products and services that best fit my needs. He provided exceptional customer service and made me feel genuinely valued. What impressed me even more was that the branch manager came over to personally introduce herself. That level of customer care is rare these days and truly sets this branch apart. Between Moi and the branch manager, they created such a welcoming and positive experience that I've decided to move my banking here. I highly recommend this branch to anyone looking for outstanding service and a team that truly cares about their customers.

Never been inside, since I'm not a member of this CU but wanted to post a review so people looking…read morefor a option for various denominations from an ATM knew about this place. One of the few that gives you the option. It's only the one on the left, but one is better than none. Sometimes you need hundreds and not just twenties. Not sure why more banks make this option available but thankful there is one near me.

My mother and I went to zb of A today to have our CD renewed. Lena Issa was the young lady that…read morehelped us.she greeted us with a smile and was very kind she took care of all of our needs . Lena is very professional and really knows her stuff its people like her that keep us coming back. She is an asset to B of A so don't ever let her go. Thanks again Lena and we will see you next time. Sandra and Dennis Myers!

What's the point in having a Business Clients line if every time I go here I wait well over 20…read moreminutes waiting for someone to come to the window. Then when someone is finally at the window, they say they have to help the regular line first! Just flabbergasting.

This place has thee worse customer service. I waited a half hour just to be told it may take…read moreanother 30 to 45 minutes and that's after the guy came to me and said ill be with u in a minute!!! I'll go to another bank to open my MMA. US Bank sucks!!!!!

Don't ever deposit your money into the ATM you will get ripped off it just happened to me now I…read morehave to file a claim and hope I get it back this bank is trash go to any other bank other than US bank

Whenever I get in Jovanny's line @ Far West I know I will be treated efficiently and in a…read moreprofessional manner.

I have been banking there for 15 years, and recently had massive fraud on two business accounts!!…read moreThis happened the day before payroll for both businesses. I made numerous calls to several people and no help from Wells Fargo. To date, Wells Fargo has done nothing to help me recoup my funds. If you bank here...get out now. You are just a number and they are not watching your funds.

I would never recommend this bank to anyone only my worst enemy this bank sent a message regarding…read morea charge I didn't make then called told me to cancel my bank card which I did and then I see that the mind you they altered me about still went through. They customer service agent I got on the phone made me feel like a criminal and told me I could talk to a supervisor for 2 days. Then hung up on me Please please don't open an account with this bank unless you want to feel like a criminal who commits fraud.

The Glendora branch is incredible!!! They are so helpful and friendly!!! They always great you with…read morea smile! Banking here is super easy!!!

Had to delete my previous review:…read more I was upset about my experience yesterday, but branch manager Kevin took the time today to acknowledge what happened and made it right. I appreciate the professionalism and accountability he showed when addressing the situation.

My mom and I walked into Citibank Kevin (Branch Manager) asked if he can help us, which he did. But…read morethen we walked over to a teller and he yelled across the branch to tell one of the teller why she wasn't at lunch. Very very unprofessional. I turned around and told him you don't yell at the employee like that especially with customers present and he totally ignored me. Someone needs some customer service training and how to speak to employees.

Lots of bank parking and roomy parking spaces. Easy access to walk to the ATMs. Convenient location.read more

Today I went with my brother who isn't very savvy with technology but he had to handle a wire…read moretransfer. Juan Urquiaga the agent who assists new bankers with accounts was SO extremely helpful! Juan patiently assisted my brother. Juan also helped my brother learn all of the great features on the Wells Fargo app. By the time we left, my brother handled his wiring, ordering a new credit card, and provided all of the copies (old school) my brother needed to feel secure with his transactions! If you need great customer service and is bilingual - please go see Juan. This young gentleman deserves a rai$e!