FLOR SCOTT. The only name you need to remember when coming to this bank. Extremely helpful and patient and takes her time to explain the ins and out of banking. Highly suggest making an appointment in advance. read more

Flor Scott was amazing, I came in wanting to turn in a scammer and she walked me through how to protect my accounts my social truly grateful you only allow five stars I would give her 5000 thank you so much sincere this Trina Yelp read more

I recently visited this branch and had an extremely disappointing experience due to the unprofessional and unhelpful attitude of an employee named Lulu. Her demeanor was unfriendly, and she displayed a lack of cooperation and professionalism throughout our interaction. She spoke in a rude manner and showed no willingness to assist customers. I totally agree with this statement not helping the guy teller as well very rude. Customer service is the key to keep your job going with a attitude like that makes you look at things differently. Hopefully someone does something. read more

Chase charged my wife $25 per month to keep $11,500 in a premier account without notifying us at all. Basically, they lent out my money over and over again and made $1000 annually and another $300 from me. Ripped off corporate thieves. Closing accounts, refi mortgages, pay off auto loans. I am keeping nothing that they offer. Customer service is in India and they don't understand you and don't care. I hate Chase. They are what is wrong in the USA read more

Everyone is rude and no one wants to help. Went here twice and sat around while the employees enjoy talking to each other and ignoring the customers read more

Terrible service. Absolutely terrible service. I have had Wells Fargo and they weren't even this bad at one point Chase was on their prime but at this moment, Chase has been absolutely extremely terrible. I was trying to get gas one day and I got a text message for $139 or something and it wanted me to confirm if this was fraud and I accidentally selected the wrong selection no big deal right I can just call Chase and verify with my Social Security number account number and my debit card number right and they can fix the problem. I was on the phone for a fucking hour and not a single human being that works for them was able to help me in the situation. They told me to go into the chase location in person and verify my identity. I walked in and I was greeted with the worst service imaginable I don't even remember the lady's name, but she was unprofessional and was trying to tell me what I should do and handle my banking status today. I have another situation which I need help and not a single person is available over the phone to assist with this situation. I have been calling and trying to reach customer service and not a single human being is available to help me with a situation what kind of banking service does that? Like I was the one to have to go onto my account and figure out how to fix it on my own and I was successful in doing so so all that time and gas and energy trying to get help with a representative that works for Chase only for them to tell me how to manage my account when it has nothing to do with them is insane work a new record read more

I came into branch on Friday due to my account numbers were compromised by mailbox being broken into. Flor assisted me and she was amazing. It was a quick process where she opened a new checking and savings account where I was still able to use my debit card. Also helped me with mobile app for future home buying. I was very pleased with service. read more

Rude! They don't care about their customers. Security guard was great, Teller and day manager have no customers service or empathy. read more

Foot Scott helped me out when I came to the branch a week ago and she was amazing. Best banking experience I've had so far.

If I could give this location a negative rating I would! Just a little advice...if you do not want to deal with customers maybe don't get a job at a bank. I have came here twice and each time the tellers have been absolutely rude! Not to mention that there are 4 people sitting at there desks, with only one of them being busy and the wait to speak to someone about a new debit card was too long...to the point that I walked out. read more

Seems like the ATMs are always having issues. The one ATM that was working allowed me to deposit my check which is a legit check and it came up with an error on it now my account went negative the whole check... my advice is to not deposit checks into the atms here read more

Whatever you do not go with DANIEL GARCIA , we had an appointment scheduled at 1pm and when we got there, he had just started helping out another customer and made us reschedule because his other appointment was going to come in...NOT ORGANIZED read more

Customer service isn't all that great here. Usually try to avoid this bank but after speaking to a representative which told us to come back and do a deposit and that we will not have any issues or problems BUT that's not the case! Didn't want to write a review bc of the bad service and me avoiding this bank anyways but today changed that. Of course the two reps that told us there would be no problem isn't here, the other workers are denying us the transaction. Even after confirming with one of the rep that said it's ok, that person changed their story. SMH read more

Great Bank. Everyone one is so friendly, especially the financial advisor, he is the best. Helped me open accounts up.

It's really their ATMs. They're always out of money. I would always get an error problem. But it's okay if I get it from a bank teller. I ask what's the problem because it seems I get the problem frequently, but they say there's no problem. read more

ATMs all in use and tellers just IGNORING people's urgency to get in and out while on their lunch break. When I walked up to interrupt their teller to teller conversation the person who was supposed to be assisting me was more interested in watching her cell phone text messages. Service was so bad I ended up going back to an ATM that freed up. Worst chase branch I've ever been to. read more

Great Location. Right off 71 fwy. Inside Chino Hills Marketplace with Smart & Finals, Rite Aid and Starbucks... Very clean and organized. Service was fast and friendly. Bank teller was helpful. Although it was Monday, but, no lines at all. Yayyy. My only gripe? Parking is toooo smalllll (minus 1 star). They repainted the parking spaces smaller so its can park more cars, I could barely got out of the car and I'm 120lbs. Other than that, would do business here again. read more

Chase Bank - Front bank - Banks & Credit Unions Near Me - Chino Hills, California

Just a quick use of their ATM. The ATMs are in the vestibule and you have to insert your card to gain access. Like any other ATM, insert card, enter pin, select service, service rendered, and out the door I went. Easy as pie! I do like vestibules that you have to insert a card. I feel safer. But is it really safer? I feel like I am. If some stranger is outside and I've withdrawn cash, I'd stay in the vestibule till the stranger is gone. I need to hang on to my hard earned money and don't need to get beat down by some stranger. read more

Chase Bank - Front of bank. - Banks & Credit Unions Near Me - Chino Hills, California

My husband and I are new in the area. We had called and visited multiple chase bank in the surrounding area, non of the branches had availability for us to open a business account. Thankfully we found Ben Zhou at this location and was able to finally open an account after 3 hours of searching for a banker. Ben went above and beyond to meet our needs and solve our problems. He is very friendly and knowledgeable! Thank you for all your help. This branch will definitely be our designated bank. read more

HORRIBLE SERVICE the lady with blond hair had a really bad attitude did not want to help me with anything i kept asking questions regarding my credit card she had no idea and kinda made it feel like "you should know this" but i dont then wtf are they there for only 2 windows opens and they have like 8 windows closed like wth need better tellers or tell them to change their attitude she told me to call the number on the back of my card for what i needed like wtf?? im here because i dont want to call REALLY BAD SERVICE REALLY BAD SERVICE read more

So, I had to come on here and provide a review for Andrew. I had a rough patch today, due to some unforeseen circumstances. I called to even just talk with someone, and Andrew happened to answer. I explained to him what had happened, and this guy... literally was like an angel or something. I am at a loss for words right now... thank you for listening. This guy went above and beyond. The quality of customer service he provided was untouchable. Thank you for having compassion, and treating me like a real person. I hope that someone does something unbelievable wonderful for you. Thank you beyond words, from our family to yours. read more

Chase was never among my favorite financial institutions, but in the past year or so they've been on an expansion binge. Unfortunately, while they opened new branches all over, they did put anywhere near enough money into their infrastructure. The net result of their recent expansion campaign is that online response time has ground to such a glacial pace that it sometimes takes 30 minutes just to log in via a browser, and hold times for talking to customer service via phone can be measured in hours... I've completely had it with being unable to contact Chase or access my account. I'm closing my account, and taking my money to someplace that pays decent interest rates and is at least minimally responsive. read more

ATM ate the money $2,190 in this morning and I asked the branch employee. She responded nothing can do for me. Just call Customer Service. I called them They said I have to waiting for investigation for 45days Haha. Thattime, I yelled to the phone and need to my money now. After 1min, The employee called the police. The police searching for the weapons in my body and ordered get out in there without my $2,190money. I wondered about why they are in there for what???? The costumer upset due to Their fault and I know Yelling is bad in the public but She just 1min' called the police? I can not accept this weird person's attitude for the customer and i met the lawyer today and I'm gonna file the sue ........ I recommend to her this...... She is not good person for working in Public. Just go to the home and don't talk with people, only listen to the music alone. read more

Came of a friday night, around 15 minutes before they close and I was the only customer. There were only 2 teller and both of them was busy counting money. One teller look up and flag me to come to his window but no greetings, no introduction, no eye contact. All he said was... what can i help but he was busy looking down and counting his money. I get it that he wants to go home ontime and that he is great in multi-tasking but i found it rude to not even bother to make eye contact. It wouldn't take him more than 10 sec to look up and say hi.... NOT recommended to come to this branch later in the day. I hope the attituted is different when the sun is still bright. read more

I have to say... Andrew L... is such a great employee who really goes above and beyond to accommodate customers such as myself. We are all facing a hardship of some kind especially with so many changes, yet it's nice to know one thing hasn't changed, and that's the quality customer service from my favorite bank... not only Andrew, but everyone here has just been wonderful. It's nice to be greeted with smiling faces. They're fast friendly and always helpful. Thank you Andrew!!! read more

I recommend Banker Andrew L Lee. He is so nice and handsome. I open an new chaecking account today. He handled it very simply and quickly! read more

Quick and convenient, parking can be kinda tough since it's shared with so many other places in the same lot. Air conditioner wasn't running when I was in there the last time, but you're only in there for a few minutes, depending on your transaction or number of, but the staff is friendly and I was on my way out with a smile :) read more

I've been going to this bank since it was Wamu. The people there were better when it was Wamu. However, they are still quite nice and try to do a good job. This review is about this specific location. This location has nice people. There's usually free water or coffee etc. The wait doesn't usually seem too long. Parking kind of sucks sometimes. read more

I called for a simple transaction a month before (thinking it'll give them ample amount of time to process), only to find out that it can't be done, one month later!? I visited the branch in person hoping to straighten everything out. All I get is listening to each staff telling me a different story that basically says "No, we can't do that"! If it can't be done, why didn't you tell me so a month before when I called?All I wanted to do is order some brand new money for the holidays. Maybe I'll try the branch next time. read more

Long lines and only two tellers. Wait was long enough for me to write this review. Seems like no one wants to use your crappy in-store ATM machines. Hmmm, maybe hire some. Ore tellers? read more

WaMu, the name itself is just simply catchy... and this one, conveniently, locates in the 'hood...... This branch inherited the spacious internal WaMu standard setting... And I dont know why, but when you are banking in the color combo. of Navy Blue and Bright Yellow.... it just brighten up your mood! I am no finance major~ nor a banker~ so, i am not getting into CD, Loan, Mortgage......... But this place certainly serves its best from the fundamental of your banking needs! only TWO things though, 1. they don't have drive-through ATM. the parking spaces in the plaza can be quit crazy at time... 2. no bathroom at this branch.... so, if you have to wait over 30min in line.... or simply had too much coffee... May God Bless Ya~! read more

I just can't tell how much I appreciate this. My access to the online banking was suspended days ago and I have no way to get it reactivated by my own. Very fortunately I have my banker Andrew helped me out immediately. THANK YOU for your supports! read more

This branch actually caused me to close my account with CHASE. The worst customer service i Have ever received. They speak and act poorly and as the previous reviwer said are poorly trained and rude. Terrible branch. read more

I can't speak for other people's experiences, but I've only had positive interactions here. Sometimes there's a little wait, but that's normal read more

Chase Bank - Banks & Credit Unions Near Me - Chino Hills, California

Customer service is number one in my book, especially coming from a Hospitality background. This branch has given me the best banking experience i've had. From the moment I stepped in the branch, I was greeted with warm smiles. I was offered a bag of popcorn made directly in the branch--this was such a nice touch that I have never seen at any of the other banks I visited. I came in to open a credit card and was helped by Paul. He was friendly, efficient, and quick. Highly recommended bank location. read more

This is my favorite chase bank in the area. Go to Brian or David as your personal banker. Both are quick, professional, and down to earth!! I couldn't recommend anyone else to better assist. read more

Probably the worst bank service I've ever had in 5 years living in the area. Looks like their might be nepotism involved with the kinds of work you can do here. - staff here does not listen to what you say but only reacts towards the types of products you want to open here. This isn't a bank about money, it's a bank about pushing certain products to fulfill their yearly quota. read more

Stay away. Had an auto loan with them, made regular payments for two years. I've had a really bad month, and called to ask for a one week payment extension. Two transfers and 30 minutes on hold later, I'm told no. Never asked for an extension before, always made my payments on time, didn't matter. Their policy doesn't allow them to extend a payment deadline. Had the Auto Finance person just said no to start with, I'd be fine. Instead, he had to transfer me to someone that ended up having to transfer me just to answer a simple question, with a nice 30 minute wait added to boot. Chase Bank does not now, nor will they ever, value you as a customer. Go somewhere else. read more

Had an awesome experience at Chase Bank today. I opened a highschool savings account and was greeted with stellar customer service. Our consultant was Paul Shin and his refreshing sense of humor and willingness to help in anyway possible was a delight. read more

The worst Chase bank I have been to. I was lucky enough to get helped by MARIA now Maria is one of those people who make their own rules. Customer service is not in their Agenda. They refused to deposit a check for me because of my Maiden name. I know that is bs I drove down the street and done. Then when I call Maria thinks she is going to tell me she will do me a favor to now deposit the check. Shove it I will never go to this bank again! ! read more