I went to the ATM drive-through and there was a cone in the middle. My car fit perfectly and I thought the bank wants customers to know there's two separate lanes. Then I see the depositor and immediately knew he meant to block it not that there was two separate lanes. I politely asked at what time would he finish in my mind so I can come back late and with his body language he wanted to fight me he said, don't you see there's a cone. Which to my response was well I thought it was for two separate lanes. Chase needs to be careful who their supplier is. read more

Brought my daughter in to set up her first checking/savings account. Immediately greeted by Yisel Vega. Yisel not only set up the account she explained every detail and process to my daughter. Yisel didn't pressure her in any way. I appreciate the education she instilled in my daughter. read more

Everything. The interest rate on a business account is absolutely ridiculous. The risk department who says that they're protecting your assets is actually putting your assets in jail. They will not allow you to do regular business with them without questioning every move that you make saying that it's suspicious. My account was hacked and they said the assets were protected. They didn't. I had to hire an attorney to get my money back. They held on to three separate wires for me for so long that I missed opportunities to make revenue. This bank has become the worst financial institution. I was a Chase customer of theirs for 21 years before they turned into the Gestapo. Get your act together. read more

Chase acted like I was a throw away customer. I paid off a mortgage with them but they treated me like a stranger. No more. Anywhere is better. Their stock price is at records because they are ripping us off. read more

This is my branch location but my experience is online. I had a sign in issue a few minutes ago and I'm unable to view my account since I need to use a code to do so. Well, that code was not sent to my phone. The time wasting over the top, chicken little sign in nonsense is so annoying and wasteful of my time. I've had the same account for over 25 years, I've had the same laptop for close to 7 years with the same IP address and I still can't sign in. Just utter nonsense. Otherwise Chase Bank provides superior and honest services compared to the scandalous crooked banks such as Bank of America and Wells Fargo. I should also add that Bank of America and Wells Fargo profited from slavery. So those two banks backgrounds are based in part on unChristian behavior and low life human trafficking at its worse. read more

After a nightmare of 5 months trying to establish a business account and having it shut down randomly (with all my money put out on hold) because my business lease agreement was month to month. Walked into a branch to pull my funds and close the account. The branch gladly had no problem helping me out and never even asked what they could do to save the relationship. This bank branch and Chase as a whole is absolutely horrible!!! read more

Feeling like this is a Avery low key hidden chase. I love coming here because I never never have to wait for anything. They have a drive thru ATM which is convenient at any time. The inside is very big with at least three tellers ready for anything plus three atms inside ready for use if you want a quick in and out with your cash. Recommend coming here anytime read more

The teller and manager that are working today are horrible, making faces when "helping" , bad attitudes, unprofessional when speaking to customers, slow to process transactions... not sure where they find these type of people but we are in 2022 leave the high school attitude in high school, this site needs to do better !! read more

Out of all the Chase branches I go to, this is by far the worst. Horrible customer service. The teller Kayla has helped me a few times and she's had the worst attitude every time read more

Their ATM isn't reliable. Touch screen sometimes doesn't work. Sometimes the cash money your depositing can't be taken. And it takes a longer time to process everything. read more

Super helpful staff! Answered all my questions and helped me with digital pay. Thank you!

I live way closer to this bank, but always make my way over to the Chase on Chino Hills parkway because they are much more helpful over there. read more

I went there to open the account for my small business just reason this branch located right across my house . Sad they are not welcoming small business I think. Lot of papers required though I brought all that should be enough for opening business account including check to deposit . After waiting for them to contact, I have to call to follow up and still not clear , I decided to go to Wells Fargo same street and able to open within 10 minutes walk in with great service ! read more

My local chase bank! This place use to be Wamu but of course changed to chase when it went down. At first I was kinda bummed, when it switched. But so far, I haven't encountered any problems with chase. The bank even remodeled the inside giving it a more modern appeal. The place isn'tt terribly busy, so service is fairly quick and friendly. Since chase is tied with JP Morgan, they also have financial advising that I have found really helpful. Plus consultation with them is free! Always a good word to hear =) Also notable are their credit/debit cards. Both credit and even their debit cards offer REWARD points, which can accumulate to gift cards/ipods/etc. or even cash back, which is awesome! read more

Chase Bank - Banks & Credit Unions Near Me - Chino Hills, California

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I want to give two thumbs up to Debbie for her assistance today in helping me! Sadly, I needed to order a new debit card and so I can in today to make a transaction. Debbie was extremely helpful and assisted me with just adding my new card in digital pay! I had no idea the new card number was already available. Debbie quickly showed me and not only resolved my worries on having to wait for the card, but being able to use it and not have to run back in the bank!!! Thank you Debbie for being a life saver and making me love banking here even more!!! it sure was a happy Friday... and so glad I learned more about my online app!!! read more

Robert Holritz & Maria are very unprofessional & unmannered. Seems as if no one cares for these reviews so I suggest anyone looking to share their terrible experience to reach out to corporate (800)935-9935. read more

Only go to through the drive-thru at this location because it's simple and, most of the time, easy! Sometimes there can be a line but it usually goes quick. This location is in a great spot because you can do other shopping as well at places like Costco, and then grab some food at a nearby place or get some Cold Stone! read more

This is the friendliest chase I've been to. I believe it was Kelsey that helped me out. I've been to other banks and they just want to get u in and out quick as possible. At this chase they make u feel like at home and your friend. read more

Have been here many times and the bank staff is always very friendly and helpful. Sometimes the lines can be long but the Electronic teller machines help with that. They also have new drive thru atms which are way better than the old ones. read more

Chase Bank - Banks & Credit Unions Near Me - Chino Hills, California

Went in today 4/2 to update my name, went to the teller window because I saw two ladies seating on the banker side that did not want to make eye contact. When the teller called I told what I wanted to do, she then said I can schedule an appointment for you the next available one is Tuesday because we are fully booked today. The bank was only busy on the teller line. I told her they don't look booked to me and left. I went down the street to the Chase on Grand and they helped me with no issues. Very disappointed with what chase is allowing to do, you have to make an appointment for the easiest thing? I am slowly moving out of big banks and into CU. read more

Have you ever gone out for a weekend and came back home, scared to check your bank statement on your computer? Baffled at the damage that you have done to your finances, you hurry over to your nearest bank. You nervously sit in the car and deliberate how you are going to approach the banker with a sad story about how your dog got ran over and had to pay for a funeral. Or how some crook mugged you and spent the rest of your funds at the gas station that you regularly check-in with yelp at. So you go in and finally sit down with a banker after you apply some Visine into your eye sockets to emulate tears and they simply refund the money that got kidnapped from your wallet. Wow, this is easy and hassle-free. I might even open up a savings account to prevent these frivolous fees in the future. Oh, I can do that here at this exact moment with ease? Chase, thanks for being more than accommodating and so easy-going. I look forward to coming in again soon for non-refundable reasons. read more

At least 4 employees in the building and only 1 teller. One wage earner playing door man, shooting the breeze, one banker spending countless moments with 1 customer and another hiding in the back. And the kicker? The employees are tone deaf about the situation. read more

Chase Bank is a night mare and I do not recommend it to anyone. I met with a mortgage banker in Chino Hills to apply for a home line of credit because my daughter needed additional funds to buy a new house. As a senior (80 years old) I clearly explained that I was on a fixed income and couldn't afford a high monthly amount. The banker told me it would be $460 a month and I told him that was acceptable. He understood my situation and he never told me it wasn't a fixed rate. He lied to me and within about 6 weeks the payment went to $590 a month. The banker transferred to Upland and finished the loan, continuing to lie to me about the loan. He never said that it was an adjustable loan. I've called Chase escalation department and dealt with a representative who informed me that she didn't have a supervisor and she was supposed to send me a loan modification which I never received. Chase Bank is terrible, bankers lie about loans, do not return phone calls and the supervisor of the banker did nothing. Any suggestions? I am trying to contact investigators on television so I can take care of this illegal situation. Arlenesim1 @aol.com read more

I've been here many times. A couple of the tellers are nice, but some are so incompetent. The management staff is incredibly bad. Today was the last straw. A teller / supervisor already said "...can't do that" before she even knew what my transaction was. They are so negative, and find ways to say "no" rather than trying to help. The last 3 times I went to cash checks: First time: we cant to do that because it more than the daily cash limit. Second time: we have no signature to compare the signers name on the check. 30 mins for Mgr approval. Third time: the signature is good, but the writing on the check didnt match the ink or the style of the signature!. The manager allegedly said he attempted to contact the maker to verify the check, but didnt. This is on top of the fact that they know me. I make business deposits there frequently....to the same accounts that I'm trying to cash a check from. Bunch of BS and excuses. Now i know why Chase banks are usually empty compared to Wells and BofA. .....and they keep asking me why I dont open up personal accounts there??? I have several business accounts with BofA, Wells, and Opus. I have 16 merchant / credit card processing accounts with Chase. Time to leave Chase. $6K in bank fees given to Chase a month, and treat you like crap. Tellers and banks keep up selling, and keep marketing for people to open accts. Too bad they dont make an effort to keep the accounts they already have. read more

Very unhappy about the LONG wait to speak with someone. VERY frustrating. Every time I come in to speak with a banker, I'm waiting 30 plus minutes and doesn't matter if it's raining or a weekday, still same crappy slow service. However the bank tellers and bankers have always been great. Just a drag waiting so long. read more

It's not the worst bank, and there aren't a bunch of hidden fees. However, the few fees they do charge, are pricey. 34 bucks for an overdraft, 10 dollars for going over your transfer limit, and a few others. It's nothing other banks dont have, but it seems to cost more than some other banks. Also the service is lacking, people always seem so bothered by helping you. Also, everything here seems to move so slow. It can take 2-3 days to get a check cleared, longer if you do it with you're phone. Paying for stuff online can be a pain too. It can take a couple days for the money to get to the company, so sometimes you're account balance is the most accurate. They do have some convenient features. Depositing a check with you're phone, customizing notifications. A decent amount of banks, at least in my area. read more

Nice little bank. There is usually no wait and everyone is relatively friendly. Chase service is usually a little better than other banks and this branch is on par. Not a 5 star because they always seem be short of business bankers read more

Horrible branch. Wanted to open a personal account and a business account. Came in 5:40, 20 mins before closing. An employee named Yeno or yeni or yenno or Yano said it would take 20 mins then later realized it's was close to closing time so she said it will actually take 45 mins to a hour. So she changed her story and advised us to come back. She stalled and bought her self time and made it sound long and complicated when we had all of our paper work with us and based on previous banking we know it would really only take 10-20 mins. Me and my business partner had to struggle to get to this bank and we only had this one window of time together to get this done. We live in separate states. We wanted to open two simple accounts. And we were told they don't have time. So then I said I have another small window tomorrow to get it done and she said maybe I don't know I can't promise anything. I asked can you give me a time frame how long will this take, I have a flight to catch so I need to know and she said I don't know. How do you NOT know how long it takes to open an account. YOU DO IT ON A DAILY BASIS. I bank with a bunch of banks and even I know that it does NOT take a hour. Chase, you need me, we don't need you. We are now going to stick with Bank of America and Wells Fargo. We thought we would add a chase account but not worth going through the trouble. You lost business thanks to your amazing customer service. read more

Horrible service received counterfeit bills down $100 no refund

Went in today to get documents notarized. Was helped by Mrs. Martinez. She went out of her way to get it done, was very courteous and helpful. I also asked if she could photo copy them and she did! I love chase bank, especially this one! read more

2/5 stars because only 2 out of 5 times will I receive regular pace service. The other 3 times that I went, I'd see one working teller at the window and 2-3 other staff wondering around the office not doing anything while allowing the line grow longer than 5-7 people. read more

Very nice staff. They offered us some refreshing lemon and cucumber infuses water while we waited

I've been going to this bank for what seems like forever and I love them! I've been through several managers, bank tellers, etc but I've always thought that they always have people who know exactly what they're doing. I've known Maria for years and she's just wonderful. I've also visited other chase branches around the chino hills area but I have to admit that this branch is the best in customer service. Their people are friendly and will help you the best possible way they can. Keep it up! read more

If you don't mind sitting and waiting for over an hour to talk to a banker, I guess this bank is OK. I'd go to a different Chase if you consider your time valuable. read more

I used to like coming to this bank, but the last several times I have come here on a weekend have been pretty horrible. There is always a wait and only one to two tellers at most. Today, I went in and waited for 15 minutes with one teller, but walked out when some young man walked in and went straight up to teller. He did not wait in line, but rather just walked right up to the counter. How rude! The teller just let him cut in front of everyone else that had been waiting for several minutes. I won't be coming back. I've had it with the slow service and lack of tellers. I went to the branch in Chino off of Grand Ave. near the 71 freeway and was in and out in two minutes. read more

No not here , one teller with 7 people in line. Not so good here do I would steer clear of this branch. This feels like Bank of America in here lol. read more

Phone is always busy !? I called at 9 until 9:43am, always busy, I am looking for the banker Manny Kakar and branch manager !!

The tellers at this chase bank aren't very bright. I wanted to order foreign currency and was asking the teller named Lily questions on if there are bank fees / charges and what not. She said there were no bank charges at all and neglected to say that there is a chase exchange rate which is much higher than market rate. She was misleading in her responses which is a very bad representation of a bank. Who wants to trust a bank with employees who lack rudimentary financial education? read more

Very poor customer service from the manager at this branch. She is very rude. Very uncooperative and not willing to help find a solution that won't waste anyone's time. She gets paid to be there so she really doesn't care if she has you going back and forth for something that has a simple solution. Honestly super annoyed by this branch in general, it use to be my go to branch, but the chase off grand is way better in assisting with any financial and banking needs. read more

poor customer service. im a new chase customer i came in to finish signing for a new account and no one greeted me. after 30mins someone came and told me it was going to be a few minutes because the bankers were busy. i just got up and left. now i'm reconsidering opening an account with them. read more