Whenever I visit this location, I often notice that one of the tellers appears visibly dissatisfied…read morewith her role. She consistently displays a lack of warmth and tends to come across as dismissive, rude and arrogant. Most recently, I observed her raising her voice at a customer who seemed unfamiliar with standard banking procedures. I found this concerning, as it did not reflect the level of professionalism and courtesy typically expected in customer service interactions. I'm hoping that the management will address this and call the attention of this person.

chase allowed someone to cash 12 checks a total of 43 times (including 1 check SIX TIMES!!) through…read moremobile deposit. After I caught it, chase said they are keeping my money because it was more than 30 days since the initial cashing of the check. $10,559.38 is how much they stole from me. I immediately reported the fraud and pressed charges on the individual once I discovered the fraud, yet chase is still keeping my money. Now I have to hire an attorney to try to get my money back. F chase!!!!!

I stopped by for assistance with an issuewith my new debit card. The staff was friendly and helpful…read moreto assist me. I was provided a new card the same day. I appreciate the teller that helped me making a call to the debit services department to get further assistance during my visit.

New location. New building is nice. It is small but bigger than its previous location. Staff is…read morefriendly. Plenty of parking. There is a drive up atm. I just wish they would've kept their previous location in addition to this one since this one is far

CD matured. TCU gave me six days to make any changes before it rolled over into a 2-year CD at…read morehalf the interest rate. I found out that they count weekends in my "grace period" even though their offices are closed, so when I called Monday morning it was a day late. oh, well.

I've always had a positive experience with this bank. They never have a long line and make you wait…read morelong. Staff is always very knowledgeable and know what they're doing. Great at opening new accounts, as well as updating your last name, and getting proper beneficiaries on your account. I have nothing but positive things to say about this bank. It's the best one in Solano county.

The new location is a major upgrade! Lamell, AJ, and Krista were extremely helpful, friendly, and…read moreprofessional. I was anxious about a stressful situation and their experienced customer service skills made everything seem like a breeze. Can't wait to be able to add my fiancé as a Navy Federal Credit Union member.

I've been a customer of Navy Federal since 2015 and have had no issues thus far. I do want to make…read morenote though that I typically do not need to travel to a branch, as I do everything through the app. Today I needed to walk in to submit my pink slip after a refinance to Navy Federal. The woman with glasses at the front signing people in was very unfriendly, I could already tell it was busy post-holiday but she was not very welcoming. The waiting area was full, and over the course of an hour they continued to call people out of turn. I understand there are different tellers/associates who focus on different services/troubleshooting but me and two other groups who were there before me sat for a total of 1 hour and 15 minutes before being helped after numerous groups who came in after were already helped. When I was finally called, the associate had me at her desk for less than 30 seconds then sent me on my way. I feel as though they could handle working through the sign-in list a lot more efficiently as well as general guest service guidelines.

I love this bank. Staffers are super pleasant and friendly. Also very professional. Old…read morefashioned bank friendliness.

There loan dept is unprofessional and incompetent. Won't say price of loan until the end . Never…read moreget a loan from them go else where

I wanted to to exchange for some Euros for my upcoming trip to Europe. I tried to call last…read moreSaturday just before noon and no one answered. I was hoping to just ask about the process on the phone, but since no one answered, I made a trip over to ask in person, plus I had a check to deposit. Pulling into the parking lot, I see a security guard patrolling the outside which is nice to see they have security posted outside as a deterrent for criminals. I walked in and there was no line, just two families being served by the two tellers. They must be on a skeleton crew on the weekends. The wait was only a minute or two before I was able to be served. The female, Filipino teller was very friendly. She explained the procedure to order the Euros on the BofA app to me and told me it was the easiest way to exchange for foreign currency and that the currency can be shipped to me within 3 days for a small shipping fee and if over $1,000, can be shipped to the BofA location of choice to pick up. After depositing my check and all banking business was completed, she asked about my trip (there was no one waiting in line to be helped) and was genuinely interested in hearing about my plans. Overall, a great experience at this location that day. Only reason for 1 star off was because they didn't answer their phone when I called.

I just sat and waited for nearly 40 minutes waiting for a representative, and no one came from…read morebehind their desks and said anything. I guess they'll be closing soon, and rightfully so. Very bad customer service!

When Kirstee opened up the doors for us this morning she greeted us with a BIG smile & was very…read moreBubbly ! She made sure we all felt very welcomed!! She helped with my transaction with getting a cashiers check and she was patient and paid attention to every detail! She's Amazing!!

You should have more than one teller at 1 pm in the afternoon. Shouldn't take me 30 minutes to…read moredeposit a checks for my business when only 2 people were I. Front of me.

I've been a member of G1 for some time now since my Sacramento living days. I'm grateful for the…read morelong standing banking relationship and happy there is one local to me. I've haven't had a negative experience here whether going in for a withdrawal, to applying for a vehicle loan to opening my son's first checking account. I can only remember on occasion the ATMs were down but that wasn't a major issue for me. Ample parking, friendly staff. I would recommend G1.

Just an update...its been 3 weeks! Nothing ..I am leaving tomorrow, nobody from Golden one has…read morecontacted...SO upset!! They owe me about $500...( ball park)...DISAPPOINTED! CHRISTINE....

Rude worker with no help. A fee to get money from a cashier check from this bank branch after their…read morebank wouldn't allow my bank to cash the check because of insufficient funds

Seriously thinking about changing banks after more than 25 years as a customer…read more I gave a 2-star (rather than a 1-star) review because most of the employees I've interacted with over the years have been kind, helpful and competent. This review comes in the wake of yet another out-of-service ATM experience. I am not exaggerating when I say that up to half the times I try to use the ATM at this location, it's out of service! Can somebody please get it together and make sure the freaking ATM is working, especially during non-business hours? It forces me to drive to another bank, get money, call and request the $3 fee gets reversed (just for the principle of it), and it's flat out ridiculous that it happens so often. Geez...

Horrible customer service. They don't answer the phones, there are never appointments available…read more The employees are rude and condescending and refer people to customer service because they don't want to deal with any issues. They don't care about your money or keeping you as a customer.

This Branch is awful. Almost always only one teller working. Even on the 1st. The building is like…read morean echo chamber.. it's so noisy with the people in line you can barely hear the teller. Prepare to be there for a while. Also, rude tellers, they look annoyed. Pamala is amazing. David is also great.