Myles and his team are wonderful. Very happy with my professional dealings with the team over at…read moreFirst Bank!

I'm not sure why it's taken me so long to write this review but it's way overdue…read more I've been banking with First Bank for almost 10 years now and I have to say - this bank is EVERYTHING a bank should be. I used to bank with the big banks and all I ever was is an account number, at First Bank they actually get to know you and you them. And imagine this: you can actually call the branch and speak directly to a REAL PERSON! Unheard of these days (which I try not to do too often, after all, they are working and I don't want to abuse this). A couple of years ago someone stole my checkbook and wrote $2,000 worth of checks. I caught it at 4pm and called them. They jumped right on it and actually called the Federal Reserve clearing center and had the checks stopped. If they hadn't done this I would have lost the money (check aren't like credit cards, once they've cleared the money is gone). I've used many banks before, both for personal and for business, and this is the best bank ever. Tell Steve, the Branch Manager, or Kamal, the Operations Manager I sent you, lol.

I have banked in the Granite Bay branch for several years and couldn't be happier with the service…read morethat the staff and Sharon ,the manager, provide. In our current Internet, anonymous world it's comforting to walk into a bank and be recognized and called by name.

The staff at Howe branch are super helpful & the reason we stayed but the bank is terrible. Their…read moredebit cards have low limits, even if you maintain a balance. If you need an exception to exceed the limit or if your debit card is SHUT DOWN by their hypersensitive fraud alerts - it can only be turned back on during bank business hours. (Good luck on the weekend or with travel! You had better have a back up option.) The fraud alerts are totally random. It shuts down the whole card after a transaction at a merchant you've been to regularly and no one can tell you why and, it warrants repeating, it can only be turned back on/released during bank business hours, which are pretty limited. The technology is very outdated. You can't access basic services that other banks offer customers, like funds transfer, etc. (Or, we couldn't.) They shut down our account without explanation. We had never bounced anything and had great working relationships with branch staff. Can't begin to understand what's going on here. Our friends who referred us left quite a while ago.

I can't say enough about the team at this bank. Santino has always been a class act anytime I've…read morecalled, and Thomas provided great service today. Joe Sparks has been a great manager over my years banking here, and the whole team are on standby whenever you need them. It's a far cry from the big bank call trees. Thanks for all your great service.

Do NOT take your money to this bank. They lost a deposit we hand carried in to their Roseville…read morebranch for over $10,500.00 in June. We called a month later when we received the bank statement and realized it was never put in our account. They magically "found" it and promised to enter it but would not tell us where it was sitting in their bank for over a month, or why it was never deposited. They don't know what they're doing here. Stay away. Bank manager is incompetent.

WOW! I had to get multiple things done and was done in 5 minutes. Great service. It was packed with…read moreat least six people ahead of me and a few others already sitting on the lobby. There were at least 4 bankers. I'm so surprised and shocked.

This bank used to be good, but they have fallen. I had $307 dollars taken out of my bank account…read morefor a smoke shop. I have never walked into a smoke shop before. After they reviewed it, they said that the card I have in my hand was present at the smoke shop and so I owe the money. I have been with them for over 8 years with a balance over $10,000 at all times. If your card is ever stolen, don't expect to get your money back.

Great team. Excellent service! Thank you for going the extra mile. We love your Granite Bay…read morelocation!!!!!!!

Excellent branch. Great professional team. Great location. Thank you for helping the people in…read moreGranite Bay area. Special thanks to Mani & Forrest. They are truly amazing and go the extra mile.

I am retired and have been w many banks. I worked with…read moreMiguel in the Roseville branch for an hour on the phone. Such a patient and intelligent person! He helped streamline and name my various investments so that I can easily see what I have and where it's all invested. What a relief, and now I clearly understand my investments. Great banking website as well. Wonderful Bank!

I had a great experience transferring my savings into a high-yield savings account at Poppy Bank…read more The process was smooth, quick, and clearly explained from start to finish. Ritik was incredibly helpful and made sure I understood all the details about the account and how everything works. He was professional, patient, and took the time to answer all my questions, which made the whole experience stress-free. It's always nice to work with someone who genuinely cares about helping customers make the best financial decisions. I'm really glad I chose Poppy Bank and appreciate the excellent service Ritik provided!

This is the worst Wells Fargo I have ever been to. I'm pretty sure I already wrote them a Yelp…read morereview over a year ago, but I just had possibly the worst experience for like the 6th time. I despise that this is the closest branch to me. They are beyond dysfunctional. They have constant turn over and nobody seems to know what they are doing or cares. They do not work quickly or efficiently. I'm always in there standing in line for at least 20 min and then they slow poke around once it's my turn at the teller. A major lack of urgency. Also, they are not open regular business hours. Good luck.

Beware! Once again…read moreWFB proves that they care NOTHING about customers or customer service. 1. $7 fee to cash your own check.... Even if its a $40 check to a 7 yr old trying to learn about economics/work/taxes etc... 2. $3 fee to use the atm, but don't you dare think you will get the denominations you requested... and don't bother going into the branch... 3. Although tellers and the desk workers are polite, they are WORTHLESS without you swiping an ATM card... they are paralyzed without an account to track your movements and give them options in drag down screens... Not one time have I been in this branch and been able to get help with my product, questions, or even requests..... Sometimes, you are a customer w/o an ATM!!!! (Mortgages, investments, credit cards, etc) 4. I was charged a fee, which I paid (and was accepted) for a service... that makes me a customer! When you aren't able to do said svc, refund the fee!!!! 5. Placing a hold on payroll drawn in WFB, and this branch!!!! 6. Finally, forcing me to buy their insurance and use their impounds in mortgage services.... But then NOT paying the property taxes or premiums to my insurance co?!?!? I incurred late fees on the taxes, but was told it is my responsibility to pay the taxes... even though WFB has the impounds (fully funded btw)....

Yesterday (Friday, 12/20/2024) I went to this branch to inquire about CD rates. The manager told…read moreme I could not get this information until January 2nd, although another employee was sitting idle. As soon as I said that I would go to another Bank the idle employee helped me. This is not a good indication of how this institution treats its customers! OR is concerned with my business And my money. What has happened to customer service?

Went in there to inquire about opening an account but it was understaffed to the point where even…read morewith only 3 customers in the bank, there was no one to help me.

I came in here to cash a check, the company that wrote the check banks with BofA…read more There was an $8 charge . They appeared to be understaffed, nothing stood out in particular about their customer service to further warrant stars.

Believe it or not this place is terrible. I wish I never came here. They all are very slow and have…read moresad face. From my experience I don't recommend anyone going here. I do not want to waste my time to write anything else on their page. Terrible terrible and terrible!!!