Wish I could give zero stars. Branch closures, terrible service where do I start. They recently…read morelocked out my account for doing a Zelle transaction and refused to unlock account till a branch visit. A small transaction to a title company is apparently fraud worthy to lock me out of my own account. Multiple phone calls and run around and forced to go to an inconvenient long line branch to say hey I'm a real person. Don't bank here!

What happened to the customer service at Golden One Credit Union? Do they not understand basic…read morecustomer service anymore? New manager perhaps? Poor training of staff or new employees? When you start with excellent customer service and team work you should always strive to stay there! Management you should train your staff each time you hire, to be kind and treat the people who trust your business with their hard earned money, kindly and with respect. You should also have more than one teller when the line is to the door, not one person stepped up to help the one teller although several people who weren't helping customers could have jumped in to help bring the line down. Do better for your customers and your employees so the morale is lifted, and the customers feel like you actually want their money in your bank!

Was trying to convert paper US Savings bonds which had matured to a slightly more liquid asset…read more Several agencies and institutions were of little to no help. SAFE came through for us. We have had a small account for many years but have not done much business with them. Faith was a great help and was very knowledgeable. I recommend this branch to all.

Local to my house and great place to bank,great customer service. Been there for a while now.read more

BEWARE**** DO NOT USE THIS BANK as a TRUSTEE for your estate. Tiffany Terrell is a nightmare to…read morework with. She never answers calls. Is perpetually in 'meetings'. Takes about 48-72 hours to return emails and is extremely unprofessional. Their fees are beyond excessive. DO YOUR HOMEWORK this is not the bank to manage your trust. The issue of competence for my mom came up and she latched on like a dog on a bone. She WANTS my mom to be declared incompetent. When I told her my mother would be retested in 3 months because the test was done the day after my father's passing she said she didn't care. BEWARE*****

I had a $100 balance in a checking account. EB sent me a notice that it would turn the funds over…read moreto the govt. since the account had been inactive for several months. When I contacted the branch on a few occasions, I received poor customer service to reclaim my money. Also Exchange has a poor presence in the Sacramento proper area. I would DISCOURAGE most people from doing business with them. $100 is not much money, but we've been in a recession for two years and counting... and it could make a difference to any number of charities I like to support.

I can't say enough about the team at this bank. Santino has always been a class act anytime I've…read morecalled, and Thomas provided great service today. Joe Sparks has been a great manager over my years banking here, and the whole team are on standby whenever you need them. It's a far cry from the big bank call trees. Thanks for all your great service.

Do NOT take your money to this bank. They lost a deposit we hand carried in to their Roseville…read morebranch for over $10,500.00 in June. We called a month later when we received the bank statement and realized it was never put in our account. They magically "found" it and promised to enter it but would not tell us where it was sitting in their bank for over a month, or why it was never deposited. They don't know what they're doing here. Stay away. Bank manager is incompetent.

Myles and his team are wonderful. Very happy with my professional dealings with the team over at…read moreFirst Bank!

I'm not sure why it's taken me so long to write this review but it's way overdue…read more I've been banking with First Bank for almost 10 years now and I have to say - this bank is EVERYTHING a bank should be. I used to bank with the big banks and all I ever was is an account number, at First Bank they actually get to know you and you them. And imagine this: you can actually call the branch and speak directly to a REAL PERSON! Unheard of these days (which I try not to do too often, after all, they are working and I don't want to abuse this). A couple of years ago someone stole my checkbook and wrote $2,000 worth of checks. I caught it at 4pm and called them. They jumped right on it and actually called the Federal Reserve clearing center and had the checks stopped. If they hadn't done this I would have lost the money (check aren't like credit cards, once they've cleared the money is gone). I've used many banks before, both for personal and for business, and this is the best bank ever. Tell Steve, the Branch Manager, or Kamal, the Operations Manager I sent you, lol.

I recently had a wonderful, customer-centric experience during my most recent visit to Wells Fargo…read more My bank teller, Selena, had just recently started. Despite the large and somewhat complicated transaction I needed her to perform, she handled it to the best of her ability. This branch is rather busy, especially since it's one of the only ones open on Saturdays.

TL;DR: Unclean facility, tellers who need more training, and management who are not confident about…read moretheir own work. All in all, there may be better banks in the area if you are looking to open an account. We came into this bank to pay off a loan we had for a short time. I have never been a fan of Wells Fargo, and this experience solidified that for me. When we came in, they were sure we did not have an account with them, which isn't the case. We came in with a full check to pay off the car- because we didn't want a loan with WF. Nonetheless, when we gave them the check for the amount we were quoted for the payoff, we were told that the numbers in their internal system didn't match, which contradicts what they were saying. I asked the teller to get a manager or supervisor because what I can bring up online differs from what they are bringing up on their end. When we finally got a hold of a manager, they were quick to help, showcasing that the teller may need more training in this area. We were told to follow up with the auto department in the next 24-48 hours to ensure the loan was paid off as it should be. There is nothing more unsettling than leaving a bank where you just paid off a loan, where they tell you to call and confirm that they have done their job appropriately. The fear was confirmed. Outside of our 1:1 experience with managers and tellers, I want to speak to the location. We walked in, and the entire building smelled like marijuana, which is also concerning when they are dealing with people's money. Maybe a client came in, but perhaps it wasn't. The floor was dirty; the tellers were handing out in the back office, chatting away. Nothing about this location screamed this is where you should keep your money. It was concerning. If people see this when they walk into a WF bank for the first time, they wouldn't want to keep an account there.

I am retired and have been w many banks. I worked with…read moreMiguel in the Roseville branch for an hour on the phone. Such a patient and intelligent person! He helped streamline and name my various investments so that I can easily see what I have and where it's all invested. What a relief, and now I clearly understand my investments. Great banking website as well. Wonderful Bank!

I had a great experience transferring my savings into a high-yield savings account at Poppy Bank…read more The process was smooth, quick, and clearly explained from start to finish. Ritik was incredibly helpful and made sure I understood all the details about the account and how everything works. He was professional, patient, and took the time to answer all my questions, which made the whole experience stress-free. It's always nice to work with someone who genuinely cares about helping customers make the best financial decisions. I'm really glad I chose Poppy Bank and appreciate the excellent service Ritik provided!

After all the checks, bill payments, etc have cleared, I finally went into the branch to close the…read moreaccount. The teller was indifferent and it's curious, that even though I've had this account for over 20 years, she didn't ask why I was closing it. When she provided the money that remained in the account, I asked if I could just get a check instead of cash for the $800+ account balances. She advised me that she would have to charge me $10 for a cashier's check. I opted for cash but every recent interaction with this bank affirms my decision to move my accounts elsewhere.

This bank is predatory, slow on transactions, quick to nail you with a million overdraft fees that…read moreare somehow 45-70$ now. They were great when they were Rabbo bank. The customer service is usually nice, but their policies are terrible. If you overdraft by 1$ and deposit money through paypal, venmo etc. even if its instant it will not process til the next day and give you another overdraft fee. Im going in to close my account tomorrow

This is my second time in two weeks coming out to this location. First on 4/17/2026 I needed to…read moreorder temporary checks. I was greeted immediately by Zachary when I approached the line. He was so helpful and went the extra mile to explain to me the products attached to one of my Chase accounts. My second visit took place today and I waited for him particularly! The fact that he remembered made me so happy. I can tell Zachary is very connected with the customers of this branch. Excellent customer service or should I say TOP TiER!

I deeply deeply deeply regret switching to chase this year. After over 10 years with Wells Fargo I…read moredecided to switch to chase for the $400 bonus thing they're offering. I wish I never ever did that. I've been with chase for 1-2 months. So far, I've been locked out of my account like 7 times, having to call them every time. I tried to send my rent with Zelle, but nope chase wouldn't let me send more than $500 even though I've been using Zelle for years with Wells Fargo. They couldn't possibly approve more than $500? Most recently, I deposited a check at the ATM of this branch. The ATM ate my check, and now they're telling me it's going to take 10 business days to get my money. A branch employee recommended I ask for provisional credit, so I did and was refused. All I'm getting is "our hands are tied" how are YOU going to have a fked up ATM, then keep my money from me for something that was your fault? This is all the money I have, I have nothing else. I can't afford anything, I can't do anything, I can't even put gas in my tank. I had to cancel my doctors appointment because I can't afford it without this check. For something that is their fault, I'm sure suffering the consequences of their problems. I would be all well and fine right now if it weren't for switching to chase. If you're thinking of switching, don't