The teller told me they had no new bills, but the person next to me was able to exchange multiple…read morestacks of them. They only offered me $2 bills after realizing I saw the exchange. How bizarre & frustrating and makes me question the teller's motives. Do better.

I had a print out of my dl from the dmv and a secondary ID and they would not cash my check even…read morethough it was a check issued from Wells Fargo

Was great not even crowded when I went. People very friendly. Will go there again just here for…read morea couple weeks.

1 star for their drive-thru that is very close to one of my houses. However, I really disliked my…read morerecent experience with their teller to withdraw money. I didn't get her name but it was a Hispanic lady on the heavier side that looked like in her 30s, dark hair. She talked to me as if I was trying to use a card that wasn't mine. Started off the interaction with an attitude of not wanting to help me. Then asking if I had ever used my card before. Like what? Telling me if the ATM didn't accept the card then she can't either. I didn't even use their ATM that day. Another wtf? She passes over the money (no envelope) and receipt without saying a word and turns away. Made me feel uncomfortable. Felt like she didn't want to help me and/or was judging me. Maybe if I came in dressed nicely I would've been treated differently. I'm not returning to this branch again

Thank you Aron for taking your time with my elderly father and walking him through all of the…read moreoptions to help his current dilemma. A class act. Give this guy a raise!

自從這裡是 Indy Mac Bank 我們就已經是他們的客戶. 後來變成 One West Bank 我們成為他們的 小 VIP. 當時的 staff 是我們最喜歡的. 各各都很 friendly…read more也都記住我們每一個人的名字，讓我覺得很 comfortable. 這一年來改成 First Citizens Bank 我又要滿滿的習慣. 以前的 staff 一個一個走了 換到別家銀行，very sad！新的 staff 也漸漸的讓我開始認識他們的面孔. 我希望有會説國語的 staff 感覺會比較親切. 也希望這裡能給我們大的 safety deposit box. Ryan 已經被 promoted 所以不在這分行了. 但我還是給 Ryan 5 stars 因為 he shows he cares about customer service.

This is by far the best bank ever I am so glad I bank with this bank you get so many great perks…read moreand benefits banking with eagle community credit union you won't be disappointed.... Every one should be an eagle community credit union customer Bank with eagle 10 out of 10 highly recommend

Laura and Pauline are always smiles and extremely helpful every time I come to this branch. Also,…read morethey're very sweet to my son. The days I go without my son, they ask about him. I would highly recommend this particular branch to all my peers.

Super long line. They only have 2 tellers and when there is a problem with the two transactions…read moregoing on, they don't open another teller. So ridiculous. Waited 40 minutes just to withdraw money which I can't do in the atm because there's a maximum of $2000 per day.

I went to this branch today, 25Seo2025, and was helped by Mindy. She was very friendly,…read moreaccommodating, and efficient. She addressed all my concerns much to my delight. It was an excellent customer service! Bank of America is fortunate to have her in their team and Management should recognize Mindy accordingly. Kudos to her and this branch!!!

How is this place 5 stars? Worst customer service I've experienced in my life! Had to come back…read morehere twice ! First time they said it would take over an hour to sign a safety deposit box and the second time took over an hour! Did not honor appointments, staff does not seem like they know what they are doing. Take your business elsewhere.

Passed by this place on my way to work every morning and needed a bank in the area to help move…read moresome money I've saved up over the years. if you're just starting with them take a look at their CD rates for savings account. Parking lot is big so there's always parking. This place gives you that mom and pops family feel. Everyone knows each other by first and last name. Which I feel is better to do business with on a personal level with professionals that are understanding and banking tailored to your needs. Celia and George helped me with my Certificate Deposit and I started a checking. The fees if any are half of what any big chain bank would offer is another main reason I chose to open an account here. 5 stars and a thumbs up. Banc of California is just simply banking done better, your way. - Rob

NOTHING HAS CHANGED since the past 1 star reviews of having only ONE teller…read more I've had no issues in the past with the ATMs here, which I mainly go for. But the one time I had to run actual "bank errands", I was trapped in a super long wait of a line and there were only 2 people ahead of me. It wasn't even that the person was super incompetent, I feel. It's just the nature of having to confirm and count things a jillion times, getting the checks and paperwork in the back. One of the desk workers to the side tried to reduce the number of people in the line with speaking to each one with an iPad, but I feel like if you're in line for "bank errands" and not a simple task, you're screwed. I was already pretty annoyed with how long it took since I had an appointment I was late for afterwards. I can't imagine the 10 people behind me. This place GOTTA hire more tellers or have more on staff. Think about it psychologically. People are already annoyed that they have to take time out of their day to this kinda stuff (you know since the bank is only open for limited hours on the weekends - NOT Sundays, and unless you get out of work super early, regular wagies can't make it) and now they're forced to wait for ages since there's only 1 worker working. You're gonna have some one mald insanely one day if it hasn't already.

Since when did BOA dont do CASH ADVANCE?!…read more Alejandra from this branch needs to GET FIRED. She told me BOA doesnt do cash advance, shes illiterate and dont know how to do her job.

I'm not a customer at this Wells Fargo nor will I ever be, but I have been skimmed twice here at…read morethe same location within a 1 year period. Skimmed by the same person no doubt. And it's concerning to me that this particular bank doesn't seem to know or care about the illegal activity. Lots of cameras but nobody can find this person huh? I live hundreds of miles away from this bank yet the same thief is able to take my money out at your ATM. Pretty interesting if you really think about it. Maybe there's others who have been stolen from here, at this bank. Would not surprise me. Don't let that one star fool you it's more like -10 stars. If you see something, say something don't just sweep it under the rug.

Diana the manager is completely unprofessional and will not even let you talk when you have a…read morecomplaint. How can you improve when you speak over the customer. Don't waste ur time just drive a little further for better service! Yes it's Diana the operations manager too bad they don't have recorded lines at this location! No wonder she think she can speak with customers however she wants

The fact you can't use the ATM is ridiculous other branches allow you to use the ATM even when…read moreclosed

We came in to do a name change on our bank account through the teller and they told us we had to…read moretalk to a representative, so we scheduled an appointment to talk to someone the following day at 4:30. Turns out when I get there we had to wait 20 minutes for someone to free up. Kind of defeats the purpose of an appointment when you have to wait so long. Extra star because the representative that finally helped us was super friendly and helpful.