This branch is big on the inside it gets busy. Usually whenever I come the parking lot is full. The…read moreparking can get hectic with a lot drivers not paying attention. The branch is always clean. Today it was quiet. I never have an issue with customer service.

ingrid was so sweet and helpful !! she guided me to get a withdrawal when the atm didn't work.read more

Five stars for finding my lost necklace, dropped apparently outside the branch on a Friday. Thanks…read moreStephanie for finding it. I was told she found it. One star because the following Monday, when I went to retrieve the necklace, it was missing and not in Lost and Found where it had been placed late Friday. Sometime between Friday and Monday, the necklace took a walk. Thank you Lucy for placing it in the Lost and Found and acknowledging me as the owner and telling me that the necklace had been found. They are to be commended. Brian Vien is the branch manager and offered to check security cameras, now three weeks later still waiting for a status report in writing and/or the return of the necklace. Alas. I usually love the prompt and friendly service at this very busy branch...I'm a longtime client more than 30 years. It's disappointing the security cameras could not help facilitate the return of my necklace. You would think the bank would like to investigate and know definitively what happened to a unique necklace that apparently grew legs. I had to escalate the matter to the regional bank manager, who was hard to find...it's not an easy matter to register a complaint or a compliment online... but being a former newspaper and TV news reporter helped. I hope the bank will take more proactive investigative steps to address a client's request and concerns. And perhaps setup a timeline protocol for the handling/returning of lost items.

No public restrooms. My hands always feel grimey after handling money at the atm. I walked in and…read moreasked if there was anywhere I could wash my hands, but they said they don't have public bathrooms! This is a pretty big chase to not have public restrooms.

Worst bank on the east coast, closed out lots of locations in nyc. Mobile deposit got rejected…read morewith no notifications, until I called the bank and found out it was because my endorse signature is different from the one that I signed when I opened the account 15 years ago! Zelle is also not a simple thing at all. Online banking sucks as well, always had system issues.

Great location and clean facility, convenient and easy to get to, great services and friendly…read morestaffing

Gotta say... I see why they only have 3 stars. Came here to…read moreget some change for a company I work for. It's only a couple hundreds. I've done this plenty of times here for the same reason. I let the teller know what I was here for and lets me know that I need my ID and an account # for the business.... I just need change and i've been here plenty of times to do this without those needed... Let's me know he can do only $100 but then i'll need to go over to his coworkers for the others because that's all they can do without the business account # I go over to the teller next to him and once again asks me for the info. And then the two tellers start gossiping and talking and in Chinese then start to chuckle a little bit. Very unprofessional and it doesn't help all their tellers are literally all college kids. They treated me as if I wasn't a customer because I didn't have the business account #. But they didn't know that i've been personally banking with Chase for over 5 years and having an excellent relationship with them. Terrible.

This bank is large, clean and well organized. It's also well-staffed, which is not the way of my…read morelocal Chase branch. The parking lot is large but can get crowded. But really, no complaints. I was in and out in a few minutes.

Shout to the Business Solutions Advisor Frank for excellent customer service. I had an online appt…read moreto deal with my maturing CD. It was precisely 10:30 am. I was seen right away, no waiting. Frank greeted me, very friendly and professional. He understood what needed to be done. He explained the way a maturing CD works...the grace period was 7 calendar days, including holidays days/when the bank is closed/weekends...not business days, which is what I thought. He found a way to allow me to get my new CD, with no penalties. Big thumbs up for Frank. I locked in my rate, and was ready to go, but Frank mentioned a great travel card product providing better flexibility and perks than my Amex. He helped me by placing it into my cart online and I can apply at my own timetable thru the app when I'm ready. Great proactive service, Frank is a great advisor....and he stepped in to serve me even though I was there to deal with my personal not business account. Ty Frank for being a team player and helping the other associates. Glad you are on my team too. And thanks for helping get online and change my password bec I had a senior moment and forgot. Ty for your patience.

Wish I could give 0 stars. My brother came here to cash a check from a local business, and they…read morespecifically sent us to this location to get it done. Instead of doing her job, Maria completely denied him. She claimed the 'signature didn't match' but didn't even bother to do her due diligence, like making a simple phone call to verify it with the business. Total lack of effort and terrible customer service

I urge everyone to count the money there also before leaving the teller line. I came home with .85…read morecents missing. Checked my balance and receipt, shows it's been deducted. "Human mistake" and the machine doesn't count coins. I saw the dollars being counted on the machine. I didn't count the money right then and there myself because I didn't want to hold up their line. Also, I hope this bank make sure their tellers write the numbers more clearly on the deposit and withdrawal receipt. I couldn't understand this guy's writing at all and had told him so. BoA should have an easier process on how to reverse that. Now I need to file a claim for 85 cents? (Waste of my time). I called the bank right after and can't even reach anyone! Always busy and eventually the default machine hangs up on you! ‍ The amount of money missing here isn't the biggest issue. It's how many others little human mistakes have this happened to? Please train your staff more. Aside from the teller situation, I recommend others to go look for Carey Ma if you need to open accounts! Sweet as ever and I've had pleasant experience with her. Therefore, I'll still be coming here. Just hope the BANK make some changes with the claims and tellers!!

If you have a business stay away from this branch. The checking in procedure is horrible. Don't…read moreknow how to manage line and impossible just try to check in with your appt. While there a long line of people asking questions. And if ur checking late cause of it then they will give you shit like oh ur late on ur appointment. Wtf. Whoever is the manager need to get their shit straight instead of standing around not helping other customers. Horrible, don't come into this branch if you want service for basic banking.

THIS IS FOR CITI AS COMPANY. they promised to reverse a small payment by an account manager, that…read morewas on auto pay for my credit card. And prior to that they confirmed that I cancelled auto payment on time and no autopay would go through (which was blatant lie since it did). I called numerous times they just made excuses as to not being able to reverse it by an account manager no less. I don't have an issue if they didn't lie and also promised by an account manager to reverse auto pay. So the review is legit.

This place is located in Monterey Park at 201 N. Garfield Ave., Monterey Park, CA. 91754 phone is…read more 1.626.586.3536 This place has drive up tellers and ATM machines outside and inside. There is plenty of parking and you can enter or exit from two different streets. The staff is very friendly and professional, when you first walk in if you need help make sure you sign up on the clipboard and then have a seat in one of thee very comfortable chairs. There are several people working there and they speak different languages so if you were Chinese or another nationality they probably could help you. I don't live in the area, but I stopped in there and opened up a personal checking account. What I recently found out is if you were to use a app to send money overseas then you need a credit card linked to your account. My credit card for Citibank is for a business account and does not work, so I will be stopping in there to order up a new credit card that will be linked with my personal checking account. I want to have it setup so on the 26th of each month anything owed on the card will automatically be payed by my checking account funds. This way it would be impossible to ever be late on a payment plus I would never have any interest charges on my account. Later on I will opened up a business checking account. I highly recommend this bank to others.

Chris is always being helpful, very friendly and professional. I highly recommend this branch…read morelocation.

this branch under the management of kris zhu should be investigated!…read more my family had a safe deposit box withholding over 15k of jewlery was stolen by the team she oversees. not only was her team of teller extremely defensive, she lacks professionalism in addressing any clients concerns. she has no direction and cannot properly work with clients. it has been over weeks and there is zero communication. do not bank with this branch or bank. they do not protect you, will only protect themselves. they have outdated security measures and outdated systems and contracts.

Update to my previous 1 Star review Bank of America is a…read morecomplete failure as a financial institution. I made an appointment online to see Andy Gu a Merrill investment advisor, I arrived early for my appointment and was told that Andy Gu is no longer working here!! WTF??? But this is what killed me this branch has one Merrill representative but there's 2 people ahead of me. I was asked to come back at 1pm, when I had an appointment at 11am. Okay I'll come back, I arrived back at 12:35pm and Anne saw me right away, well this is a first. Anne helped me with my needs so I was satisfied with Merrill Edge.

Beware if you are being helped by a young Asian woman teller name "K....a"…read more Please make sure she does your requests correctly & properly before finalizing it. I felt she deliberately spelled incorrectly what you've written clearly. I had bad experienced here but I really hope she will treat other loyal senior customers kindly & better.

Awesome staff and management. This location is well run by BM Anson. The spot feels welcoming and…read moreis spotlessly clean. I love the vibe and love visiting this location even it is not the closest one to my house.

Friendly staff and helpful! It's a small bank, no waiting lines. They were really patient to help…read moreyou setting up online banking account. Feel comfortable banking with them.