THIS IS FOR CITI AS COMPANY. they promised to reverse a small payment by an account manager, that was on auto pay for my credit card. And prior to that they confirmed that I cancelled auto payment on time and no autopay would go through (which was blatant lie since it did). I called numerous times they just made excuses as to not being able to reverse it by an account manager no less. I don't have an issue if they didn't lie and also promised by an account manager to reverse auto pay. So the review is legit. read more

This place is located in Monterey Park at 201 N. Garfield Ave., Monterey Park, CA. 91754 phone is 1.626.586.3536 This place has drive up tellers and ATM machines outside and inside. There is plenty of parking and you can enter or exit from two different streets. The staff is very friendly and professional, when you first walk in if you need help make sure you sign up on the clipboard and then have a seat in one of thee very comfortable chairs. There are several people working there and they speak different languages so if you were Chinese or another nationality they probably could help you. I don't live in the area, but I stopped in there and opened up a personal checking account. What I recently found out is if you were to use a app to send money overseas then you need a credit card linked to your account. My credit card for Citibank is for a business account and does not work, so I will be stopping in there to order up a new credit card that will be linked with my personal checking account. I want to have it setup so on the 26th of each month anything owed on the card will automatically be payed by my checking account funds. This way it would be impossible to ever be late on a payment plus I would never have any interest charges on my account. Later on I will opened up a business checking account. I highly recommend this bank to others. read more

Citibank - Banks & Credit Unions Near Me - Monterey Park, California

2 staff work in Monterey Park branch , Anna Tu & Nancy Huang too rude, I will not want to do any business with Citi Bank again, except both of them not working in this bank any more。 read more

Anna T. has been working with my parents for years, and during my mother's passing, I truly got to see just how incredible she is. Her expertise, calm demeanor, and deep knowledge made a difficult time so much easier. She took all the guesswork out of the process, and I'm beyond grateful for her support. read more

AWESOME customer service! The manager greeted us, while we were with Jenn He (Personal Banker) . That is just the beginning of our wonderful experience with this branch. I have gone to numerous Citibank locations, and I have never written a review for all the other Citibank locations that I have gone to. It did not make sense for me to write a review for a bank that gave an average amount of customer service. Jenn He was over the top helpful. If I could give her more than 5 stars on Yelp, I definitely would. She took care of numerous things for us. She was constantly multi-tasking with us. She even gave us information regarding a new credit card that Citibank currently has a promotion for. I know that if I ever have to do any bank transactions with Citibank this is the location that I would go to. I would highly recommend the manager, Jenn He and this Citibank location. read more

Aileen the teller did a fantastic job helping my withdraw from my CD as i was transferring banks. She showed a great deal of professionalism. That's always appreciated! My situation required me to talk to a personal banker in order to make the final changes. Jenn took care of that right away. Thank you guys for making it a smooth transition for me. read more

The worst. I have one 5 minutes from me. The check was a citbank check But sh#tty bank won't cash a check FROM CITYBANK. They recomended another branch 10 miles away. Pound sand city bank...you're useless. read more

Never come to this branch again. The customer services is very bad comparing to BOA or Chase. The guy working as a new account was very arrogant, asked me so many unnecessary questions. He told me the system was down, he wouldn't open the bank account for me and somebody from Citibank would call me back in a few days. Honestly, I really think he just lied to me there. How often you see the banking system is down during daytime? And they never call me back. I will never deposit any money into this Citibank because I just hate to deal with some arrogant untrained bankers. read more

The customer service was very rude, they attended to someone else who speaks their language & ask me to check for an appointment. I noticed that there are other bankers who did not have customer, but didn't not want to do anything. Not sure what the Citi Bank management think about this kind of treatment to new businesses that they might lose. read more

The Worse customer service bank ever. Went there to deposit, the teller made me wait for ever while there are other three tellers hand nothing to do. Then she said my computer is down, why don't u tell me that long time ago so I can go to other teller. So I'm mad, I went outside to deposit with the ATM, now all of their ATM says sorry We can not do that right now.. And this was my first deposit with Citi bank now she makes me want to close my account... read more

Their service is not good at all, the staff have no patience at all，Compared with other bank staff, their service attitude should be improved. read more

Horrible sucks... Horrible customer services... The branch manager Curtis Wong makes me feel uncomfortable cause he is acting wired...Maybe he got a bad day or something.. But bring a bad attitude to work was super unprofessional and ruthless .. Bad experience... read more

People who worked at McDonalds have better customer service than the personal bank tellers. Nancy Huang needs to get herself an attitude check aka more training. Had to call customer service to get my situation solved. Thank God they know how to do their job correctly. read more

This bank is a total joke. Open at 10am close at 5pm. Despite the short hour that customer service is as bad as you can get. Today I'm going to move all my money to other bank such as Bank of America and Chase. I don't think they really care anyway read more

The ATM machine eat my money and there wasn't no receipt printed out for me either. This happen second. The first was last year 2018. Omg now again in 2019. I had to told someone about the ATM machine. The supervisor came out to the ATM machine to check my account activity, then told me to call the number back of the card and walk again. That's how they do business WOW!! She also bring with her a intern, she was very kind and apologetic to me. This branch employees has no idea how to treat customers with value. I don't have much money in my bank account. I'm pretty sure if I had loans from this bank and mortgages. They will treat me so different. I would I know my mom gets the royal treat from this branch not me with little money in my bank account here. That's the reality for this branch. read more

This review is the only for the automatic teller machines and not the bank as a business... 2 walk-up atms and a drive-thru deposit box.. Well lit in the evenings. read more

I can't believe I'm writing a review for a bank. Usually the banks I go to are pretty great about customer service, as I have had accounts at Wells Fargo and WAMU. The service at Citibank in general sucks balls. Big, ugly, sweaty balls. They can't get the account information right. They can't get your address right. They can't get to you when the place is empty of customers, and there are four bank-service-people (not tellers) who are sitting around and playing on the internet. I'm pretty traumatized. read more

How come this citibank doesn't give the tellers a seat during the working time, they have to stand whole day to service, i hope the bank manager would consider giving the seats to the tellets read more

I'm glad I made the right choice to not bank with them...about 2 weeks ago I was going to open an account and witnessed CURTIS BEING UNPROFESSIONAL. I might think he's the manager of this branch but he was yelling at 2 customers. Why would you tell your customers what are you doing here. We're here for a service that you need to provide. What kind of bank is this? A bank mistreats its customers. Your here to provide a positive service not an unwelcome place. HE NEEDS TO BE REMOVED!!! IMMEDIATELY!!! I would not recommend this bank. Unless this guy is removed. A TOTAL JOKE ... Citibank really needs to put a stop to this right away read more

I had very good service today I wish I remembered the tellers name but can't recall it. Very friendly with a smile and they even opened the door for me. Service like this doesn't really exist anymore. Glad that this branch still gives old fashioned service. Thanks read more

I opened my first savings and checkings account today as an employed adult! Here is where I scream, "I'm a big kid now!" But my first impression unfortunately of the bank involves an almost car accident and an almost brawl between two drivers who were screaming obscenities at each other. I walked out of my car and started towards the door but was confronted instead by a man who was walking in my direction and screaming the F word. I dodged him and rushed inside. Skip the craziness and despite the ghetto parking lot and ghetto people who apparently are customers of this bank, the employees inside are quite the friendly bunch. The process was painless though it did take ~40 minutes from the time we walked in to the time I walked out with a folder full of information. The personal bankers here speak perfect Mandarin, Cantonese, and nearly accent-less English. The vibe I got off her wasn't an unpleasant one, and I didn't feel as if she was trying to swindle me into anything. Mama Wong even walked away with two packets of empty red envelopes! This branch seems to be super busy even on Saturdays, and especially when it nears closing time. I'm told that it's empty Saturday mornings though, so if you want to avoid the crowds, try going early. read more

Ok, I always admired the way Citibank take care of their customers. I walked in and the line was no more than 5 mins wait. The teller was well tained, and she did her job very well. The parking lot was semi full, so finding a spot was great for me. I usually don't go to this branch, but I recommend this branch to the community close by the area. read more

(Good News) This is a thumbs up to Nancy in the Accounts Dept. We came in last week to change the savings account. She followed up today to make sure all was well. Nancy gets a 5/5. (Bad News) Back story, over the past 2 months Citi has shut down our debit card about 5 times (all because they did not have a correct address (or) some other piece of information they did not collect when I was added to my wife's account in July.) Each time they shut down our account, we NEVER got a phone call, on-line banking message or email. I would have to drive to a branch and ask them what happened. Once there, they would say, "We are so sorry this happened. But we need to update ______." We'd walk out with a working debit card & on-line access restored. Then without fail, it would happen again 10 days later. Repeat above (4x) by visiting whatever branch was near me at the time. The absolute WORST communication (and our account was active for 20+ years.) Solution: Moving it all to Chase Bank. read more

Horrible. Worst banking experience ever, wait for 50 minutes, and no one talked to me. Only 2 bankers. Fortunately I have closed my account.

Bad customers services.Part of the staff service attitude is very poor, some very simple small problems, all say they can't do it, and let your customer service call to solve. read more

Does your bank care about what you think of their business? Has your bank done anything remarkable for you that warrants praise? I can answer both of those questions with a "YES!" Citibank regularly sends me emails / surveys asking me about my satisfaction rating with simple, common transactions [deposits and withdrawals] that took place at my local branch. I take the time to respond [and to my pleasant surprise], they actually read my feedback, and take action. Here's an example: I mentioned how inconsiderate and annoying it was when other ATM users park their vehicles in traffic aisles, instead of parking in available parking spaces just a few feet away. Let's be honest, these people don't care that they're blocking traffic, because they value their personal convenience over your inability to safely navigate your vehicle around them. I'm not the type of person who gripes without having a reasonable solution to remedy the problem. I suggested that the bank paint the curb red to let anyone who cares, that parking there is prohibited. Citibank's regional manager thought my suggestion was practical and it was done. Thank you for listening and caring. [Unfortunately, I still witness some selfish jerks disregarding the obvious.] Very recently, I completed another survey, which prompted the branch manager, Curtis Wong, to call me to discuss my concerns about a different topic. Customer satisfaction is very important to Citibank. After that issue was addressed, he asked if there was anything else he could do for me? I mentioned that a significant deposit I made, had in my opinion, a longer than necessary automatic hold on it, as the funds were being slowly trickled-in and made available to me. He promised to look into it and would call back soon. Curtis Wong delivered on his promise and made an exception to the hold, given many factors, including my long and loyal banking relationship with Citibank. With the release of the funds, I was able to complete other transactions that were being delayed. I've banked at other competitors in the past, but have never been treated as if I really mattered to them. That's the Citibank difference. In this modern era of online banking and automation, it is refreshing to know that Citibank hasn't forgotten that their customers are human beings, not just account numbers. A genuine warm greeting when you enter their branch office is always welcomed. And, a positive, 10 out of 10 stars satisfaction rating is their goal and they strive to earn it along with your trust. read more

This review is just for the unprofessional lady who seemed either lazy or incompetent this afternoon during my visit. Came in to see a specific bank teller to help open an account (we usually work with her - very nice and helpful). As we waited for her to finish with her current client, another lady comes up to us and asks how she can assist us. She starts questioning us as to why we wanted to close an account at another bank and why open an account here. What we do with our money is our own business. As this lady was interrogating us, the other teller (the helpful one) was done with her client. However, another client gets to her first. After this lady finishes interrogating us, she then says, "ok, you can wait for her to assist you." She had just wasted our time, made us miss our turn with the helpful teller, and did not provide any assistance to us at all. I don't know what her role is in the bank but we felt as though either she didn't know how to open an account or she was too lazy to do so. We just took our money to another citibank location. This rude lady will drive business away. read more

Excellent service and they offer FREE NOTARY SERVICE on any document with a minimum bank balance. Unlike: Bank of America: only their documents, Chase Bank: only their documents, Cathay Bank: No Notary on premises Yes, I called all these institutions. I opened an account at Citibank and they notarized all of my documents. read more

Their service is really excellent. Not only just the tellers are nice, but also the clerks are very helpful, especially Erica To and Nancy. I have been banking with them for over 8 years now, I really want to say thank you to them. read more

I went there to make a cash payment. I understand that cash is used less and less but I was in a bank. They handle millions and billions in cash. The teller treated me like I was asking for something weird or strange. It was just a payment. He asked for all kinds of ID and personal information just for a cash payment. read more

Checking it out to see what they can do better. I like to open up another line of credit account with a different bank to help get different credit scores for my future, but as of now, I am not sure if I am ready to open yet another account, but this place was nice and understanding of the situation I was in. their customer service rep was nice but a little hard to understand. read more

Customer here for many years started from basic to now gold. Has always been wonderful, fast efficient service. Thank you citi for all my banking needs for my family and I. Open at 9am and Close at 2pm on Saturday. Warm nice welcoming from tellers and managers. Emily for great, fast efficient, honest and caring banking service! She is the reason why my whole family opened 3 gold accounts and moved our money over from boa, wells, and all over the world. This branch people speaks Cantonese and mandarin. It does have investment service as well for those non investment savy people. Citi never sleeps! read more

Went in to open checking account, sign in to get service; told had to wait. Waited twenty minutes, someone else walks in without signing in and get service right away while I'm there still waiting. WTH! Left and went to another bank instead! read more

The ATM machine doesn't give out cash on a good day like 2 days before Christmas. I was very disappointed. Will not come back & leave with all money deposited for months. read more

I just have BAD experience on this branch because Kenny Lai. The reason is he was really bad service and lease patience to me. Also , I m Chinese speak so I want have some one that can speak Chinese to me. When I met him I tell him that I prefer speak Chinese. However, he pretend he could not speak Chinese to me by purpose. I knew he can speak Chinese until the end I saw him spoke Chinese with his co- worker . read more

Horrible customer by the name Erica To!!!!! I have a business account at Citibank for over 10 years. I normally use online and phone banking but due to tax season I had to ask for my latest bank statement. I went in with no greeting so I asked the lady named Erica To if anyone could help with any business services. She told me I needed to call 'Citibusiness phone banking' because her desk only serve accounting opening. So I left without getting my statement!!! I was shocked this is the customer service I received by walking in the branch!! I might change bank!! Will never return to this branch!!! read more

Near the worst banking institutions, service attitude to all nobody reason you inside. What problems can not solve, to his headquarters customer service call you solve. Finally I surf the Internet were done, they say credit card is not belong to the scope of their business , aren't we credit card before they open over there? read more

My ratings are attributed to the superior service by Nancy Huang, the personal banker who walked the extra mile to assist me with an IRA ROLLOVER account. Initially I went to the Covina branch two weeks before, but after waiting for over an hour just to see a personal banker (evidently it was not her fault that the branch was understaffed on a Saturday and she was the only person on duty that day), it was to my dismay that my issue was not resolved after calling the designated IRA department two weeks later. Therefore, I took a leap of faith and visited this branch where I opened my account 15 years ago because an IRA account being a tax-sensitive issue, it has to be timely addressed. Nancy was very helpful by helping me call the responsible departments to enquire on my behalf, she took the efforts to address my issue and helped me get clarification. Otherwise, there was no way for me, to ever get any clarification on the issue at hand considering how bureaucratic the bank has become. I wish to applaud Nancy on her diligence and as someone who manages an intensive CS-related industry, Nancy is an invaluable asset to her organization and I hope that she is duly recognized for her superior customer service and professionalism. read more

Consider this is a busy branch (surrounded by all kind of small businesses), the tellers are pretty fast and nice. Bankers are mostly answering customers' questions. Good parking size. I can come in and out within 10 minutes for all my needs. Thumbs up! read more