I want to recognize IDABEL BURGOS at JPMorgan Chase in Riverside for the exceptional experience she provided my husband and me when opening our business account. Idabel was the Private Client Banker who originally helped us establish our business relationship with Chase, and from the moment we walked into her office, she set the tone. There was an immediate sense that we were in a safe, professional space -- one where our questions, goals, and concerns genuinely mattered. She is extremely knowledgeable in every aspect you would expect from a Private Client Banker -- business account structuring, entity setup considerations, compliance requirements, treasury services, cash flow positioning, and long-term banking strategy. But what truly separates her is not just her expertise -- it's how she makes you feel. My husband and I still talk about how she made us feel seen and heard throughout the entire process. She took the time to explain everything thoroughly and never made us feel rushed, even with detailed questions about building our business foundation. Even now, after our accounts are established, I feel completely comfortable reaching out to her. She is clearly a busy professional, yet she responds to emails by the end of the day and returns voicemails the same day. That level of attentiveness is rare. What stands out most is her ability to remember exactly who you are -- without needing to pull up your account first. That level of personal awareness and relationship-building is something you don't come across often. If you are serious about building a strong financial foundation and want a banker who combines expertise with genuine care, I highly recommend working directly with Idabel. She represents the very best of what private client banking should be. read more

Chase Bank - Business Card of Idabel Burgos - Banks & Credit Unions Near Me - Riverside, California

Great branch located at the plaza. Great welcoming and informative service during all interactions. Clean and organized interior, feels very safe with door attendant. Lounge seats during those longer visits. Located right across from Trader Joe's in shared parking lot with Vons. That corner can get busy and congested at times but large lot with plenty of parking. After hours vestibule insert your card to enter. read more

Chase Bank - Inside - Banks & Credit Unions Near Me - Riverside, California

What a horrible experience they have completely lied to me. I deposited a $3500 check plus another $3400 check and in $1800 check and they only accepted the $1800 and the other two check they said they're holding and will not give back. read more

Brian was extremely professional and did an amazing job helping me with my account. He explained everything clearly and handled my situation perfectly. I really appreciate his help and would highly recommend this branch because of him. Thank you, Brian! read more

Highly recommended coming to this bank. Luis Alvarez helped us with opening an account and was very kind,patient and understanding and helpful with everything. The whole staff is very respectful and welcoming read more

Hours on Yelp are WRONG. Walked into bank to see a bank teller on a Saturday around 3 pm and bank is closed . Only access you have is to atm.Chase Bank PLEASE CHANGE YOUR HOURS on Yelp!! read more

Good customer service at bank. Drive through nice as well. Clean and easy to find. ( Try the Baked & Scones bakery for breakfast, pastries or lunch after your visit. The best!!) read more

I was traveling RT 66 from Illinois to Santa Monica Pier. I stoped for a day in Las Vegas and my wallet was stolen. Chase debit card, credit card and drivers license and little money was gone. I didn't want to cancel my trip and I am in California now. In Riverside, CA I found very friendly Chase Bank Branch on 6245 Riverside Ave. Two wonderful ladies, Christina and Jessica helped me out with access to my accounts and safe my "bucket list" trip. And this is how I found new friends in Riverside. Thank you Christina and Jessica, thank you Chase Bank read more

So I visit this bank today and it looks really clean has lots of windows to help costumers but only 2 windows were open but it was goi g fast but my issue was that I was here to change address and get a new card so I sat down and wait and wait and wait only one person to help those costumers it was taking forever with the one client that it was there when I got there before me it was another 2 clients which make me number 3 I see another employee I. Her cubicle not doing nothing but I guess the business that this other people and me have not important to her I waited 15 minutes one person left tired of waiting and I'm leaving too extremely dissatisfied with this kind of service!! read more

Came here to do a quick ATM withdrawl. Had no problems with the machine and was able to get in and out super quickly. So for my experience, things were great. I can't speak for any of the employees. read more

Very poor customer service. I came in to be seen and was not even acknowledged. Extremely unprofessional. I waited longer than 15 minutes waiting on the employees to finish conversing with the customer about their plans for the weekend. Only one female employee acknowledged my presence and unfortunately she wasn't in the department that i was seeking assistance from. read more

This is from my visit on 8/20/22 at 10:15am. I have 7 accounts with Chase and I've never experienced such horrible customer service from the 2 tellers there. I asked to remove someone from my account and received a snarky response of "I can't do that" and after checking with a Banker, she couldn't give me an ETA. Not willing to even ask one of the bankers how long it may take. Another rude teller telling me it's not that easy of a process and that it would take 5 days to get into a banker. No smiles, no helpfulness. The digital atm had more personality and kindness. read more

Customer Service Really sucks. Also I was told there was an hour wait to see a banker and they they would take my number and give me a call when there was a banker free in an hour....... never got a call back. read more

First credit card !! A big Thank you to Martha, personal banker. From the moment I walked in she greeted everyone and was extremely patient, asking clients about their concerns and directing them where to go next. She was able to answer all of my questions and concerns about applying for my first credit card in so much detail. I was approved fast. She went above and beyond with her service. She has clearly provided years of quality service. read more

Chase Bank - Banks & Credit Unions Near Me - Riverside, California

Came in for an appointment and Private Client Banker Carlos Leon was so helpful his customer service was so good, he was so helpful, kind and patient. Thank You so much! read more

Christian at this Riverside Avenue location helped me close out my account due to fraud and open a new account. He made sure I knew how to use my app my card and set up Zelle. He was very patient and the bank even close before he was finished helping me. Great job! read more

I love my Chase branch. Barry Tsang is my go-to. He always answers my emails or returns phone calls promptly. The tellers are all very friendly, and they know me, which is a plus. read more

I dont like banking, I hate opening new accounts ... the staff at this branch made it close to tolerable and I was able to get it done during my lunch break. Give them a try. read more

Chase Bank - Banks & Credit Unions Near Me - Riverside, California

Pretty nice chase. Unfortunately this bank has the security glass between you and the teller which makes the interaction less personable than it used to be. Tellers here are pretty nice, nothing special though. read more

4-09-2019 1:52pm Jorge the supervisor according to him wasn't able to assist me today with a printout out of my bank statements. I have been able to print them out before here all the time and this time I wasn't helped. Very disappointing since this is my local Chase and the worker seemed to not care. Customer service 0/10. I'll try Michelle next time. She's always been really helpful. read more

Too bad I can't give a zero!! I just had the worst experience in my life. Horrible customer service! I was interested in opening a checking account with them and the Banker made me feel as if he was going to do me a favor. I can't even say his name because he didn't even introduce himself to me. I had to go up to him to ask for assistance even after making eye contact with him and other Bankers/Employees. He asked if I was in a hurry because it normally takes about 30minutes and was also almost convincing me not to open an account. He Certainly knows the value of Exceptional Customer service, relationship building, and Good Manners!! I will never consider this branch or even CHASE ever again!! read more

So today is my birthday. And for the third time, chase has locked my debit card for "fraudulent" activity that I was makings. No crazy purchase either, groceries for the week is what I wanted to buy. They have missed fraud on my account before that was legitimate and only flag me in an effort to destroy yet another birthday of mine. Thanks for nothing chase. If I could give you negative stars I absolutely would. read more

Am always greeted and I appreciate the service I've received for different things. The people are great and I will continue to patronize. In fact today I went in and got really nice treatment from the person. Miguel Marin is wonderful. Helps me thru many different situations. read more

This is still my go to Chase for all my banking needs . Recently opened a second savings account and they made sure the process was easy for me . The staff is awesome and enthusiastic. I have been to other Chase's in Riverside but no one comes close to the quality and service this one has . read more

Just went in to ask about a Sapphire rewards card. We were quickly greeted by Barry Tsang and were lucky to experience the most informative encounter I've ever had at a bank. This guy was amazing. He broke down the differences in the cards (I decided on the preferred) and gave me and my girlfriend sooo much good advice and knowledge about credit cards and how to make them work for us as well as pitfalls to avoid. I definitely felt like he went above and beyond, not just answering questions about the Chase card but also about the credit game in general. This guy obviously payed attention in school as he was laying everything out as clearly as a tutor for a test. It was pretty much like a free financial planning session haha!! Anyway, Barry, your the man and Chase is that much better because your there. Now to rack up those reward points!! read more

I would NEVER set foot in this bank again! They had ALLOWED account take over of my elderly mothers SS direct deposit checking. Banks say they are the first line of defense in detecting financial abuse, like hell! Brought my mom in there several times and the bank reps all said what is going on with her account is illegal! And yet not once did they freeze her account. One rep said "Would you like to cancel your debit card and get a new one?" She never received her debit card the person who was stealing her money got it and emptied her account. I showed the bank manager (a woman) statements from mom's account and her son the thief. He wasn't supposed to have access to his beneficiary account but he was able to online. Apparently they don't check online transactions/illegal transfers. They did NOTHING!!! read more

Wow chase. Thanks for telling me one thing and when I show up to the bank you tell me another. Not one of the better branches. Thanks for wasting my time. Glad to know it's important to you. read more

Great costumer service. Great place for businesses or personal. Love the phone app.

Barry Tsang, is easily the most helpful and knowledgeable banker I've dealt with. He introduced me to the Sapphire Card, helped me get my business account going and he got it all done very efficiently. read more

I always get excellent service at this location. It's a great place to bank.

The manager is very rude and needs to learn how to talk to people. I don't want to feel like a child being scolded when I am a grown woman. I am a loyal customer who has banked with Chase for many years and have never been treated so unkindly. The other staff was very nice but the female manager was very condescending. She needs to learn for her employees. read more

I have been coming here for many years, since it was Washington Mutual and before the whole remodel. I have always felt welcome and gotten in and out quickly. I never had a problem with Chase, which I can not say at all about B of A. I am so happy I started banking here all those years ago. read more

Employees are always nice but you've removed your business line. Doesn't make it convenient for businesses who have chosen to use you.