Great branch located at the plaza. Great welcoming and informative service during all interactions…read more Clean and organized interior, feels very safe with door attendant. Lounge seats during those longer visits. Located right across from Trader Joe's in shared parking lot with Vons. That corner can get busy and congested at times but large lot with plenty of parking. After hours vestibule insert your card to enter.

I want to recognize IDABEL BURGOS at JPMorgan Chase in Riverside for the exceptional experience she…read moreprovided my husband and me when opening our business account. Idabel was the Private Client Banker who originally helped us establish our business relationship with Chase, and from the moment we walked into her office, she set the tone. There was an immediate sense that we were in a safe, professional space -- one where our questions, goals, and concerns genuinely mattered. She is extremely knowledgeable in every aspect you would expect from a Private Client Banker -- business account structuring, entity setup considerations, compliance requirements, treasury services, cash flow positioning, and long-term banking strategy. But what truly separates her is not just her expertise -- it's how she makes you feel. My husband and I still talk about how she made us feel seen and heard throughout the entire process. She took the time to explain everything thoroughly and never made us feel rushed, even with detailed questions about building our business foundation. Even now, after our accounts are established, I feel completely comfortable reaching out to her. She is clearly a busy professional, yet she responds to emails by the end of the day and returns voicemails the same day. That level of attentiveness is rare. What stands out most is her ability to remember exactly who you are -- without needing to pull up your account first. That level of personal awareness and relationship-building is something you don't come across often. If you are serious about building a strong financial foundation and want a banker who combines expertise with genuine care, I highly recommend working directly with Idabel. She represents the very best of what private client banking should be.

Horrible service. I had a balance left when my account was closed and customer service told me to…read morego inside the bank and retrieve the funds. Well they don't want you to get your money. They're telling me I have to wait until all appointments are done to get my money. Mind you there is no one inside the bank at this time. It's like they want to upset you by either making you wait or making you come back. Completely unprofessional. Close your account with a zero balance!

Extremely Disappointed with the Service at this Branch --…read more I been with Wells Fargo for over 20 years, and I've never experienced such poor customer service as I did during my recent visit to this branch. I went in to get a signature guarantee for a business check --- something that is usually quick and straightforward. Unfortunately, the experience was anything but. There were three people ahead of me in line and only two tellers available. One of them, Fabiola, clearly lacked the experience and confidence to handle the request. Throughout my interaction, she kept asking the other teller for help -- all while attempting to assist other customers at the same time. This not only slowed everything down but also made the situation feel disorganized and very unprofessional. The other teller who never provided her name, seemed bothered by the whole situation -- distant, uninterested, and in a hurry to pass me off. Eventually, they both referred me to a banker instead of completing the request themselves, which felt like an excuse to avoid dealing with me. I politely asked how long the wait for the banker would be, as I had an important appointment in the next 45 minutes. The response? " We don't know." When I asked whether I need it an appointment to get this done, I was told no -- but that I had to wait indefinitely. There was already another customer a head of me to see the banker, so it was clear I wouldn't be helped in time. The whole interaction made me feel like an inconvenience rather than a valued customer. What should have taken 5-10 minutes turned into a frustrating, time-wasting experience. For a service that typically just requires identity verification and a quick stamp, I was shocked at the inefficiency and lack of professionalism. Wells's Fargo needs to do better -- both in training their staff and in showing long -time customers basic respect and consideration.

Let me start by saying I have never written a review regarding a bank. However, I feel compelled…read moreto write one now. I was so impressed with the professionalism, and engaging personalities of the people working at the Chase branch in Canyon Crest, Riverside, CA. I had a problem that was resolved by Mr. Steven Garcia. He took the time to address my problem, and he was able to help me. It is obvious to me that he is an outstanding leader because his staff was also very professional. I initially met with Brodhi Williams, and Jocelyn Melchor, they were both friendly, very professional, and seemed intent on helping me. Hopefully, I will never have a problem in the future, but if I do I feel extremely confident that the staff at "my" bank will be ready and willing to help me. Thank you!

One teller and the customer at the window has a million questions. The windows should be for…read moretransactions, not a Q & A session. Waste of my time. I left without getting anything done. One employee standing around doing nothing in the lobby. Saturday 6/13 10 a.m.

Wescom is the best.. been coming here for years and the…read morecustomer service here is always great the best credit union around..

Poor leadership for what the customers need. They want to be appreciated for there business which…read moreElgin had given them every single day with a smile on his face, also he expected the same from this staff. His success was because he gave the customers what they needed, that's what made his success in his branch.

The young lady who assisted me was very helpful. I opened my business account online and haven't…read morereceived my debit card, checks or online banking. The teller gave me all my information, starter checks and setup my online banking.

AGAIN,US BANK has disappointed me with their protocol,my bills are stacking up while they continue…read moreto justify their MALFUNCTIONING ATM MACHINE at 25900 Iris Ave Moreno Valley(in Staters)They now want me to do their footwork and go back and get the number of their BROKEN ATM MACHINE!!THE NERVE,they know it's broke!The rep who took my dispute FAILED to put the number in my report which makes the time longer for my MONEY to be deposited into my account!!!!DO NOT USE THAT ATM MACHINE,and think about opening an account at US BANK!!!!!!!!!

Honestly worst bank in the history of banks. I went in today because one of my cards was charging…read moresomething and BBVA had flagged me for my credit and my online banking was acting up and the lady at the desk (short blonde hair) was very rude. Told me to call the number of the back of the card and when I tried talking about my credit and what the steps would be after getting my card sorted, she just said call them. Unhelpful and horrible customer experience. Just because I'm not a pushy and rude customer doesn't mean you can walk all over someone and not do your job. The whole point is to HELP and not think I'm someone else's problem. DO NOT BANK WITH THEM. Go to another branch if you have to but please don't come here.

This bank is awful. I had been with Wells Fargo for my business accounts…read more for 15 years. WF really let us down with respect to the Covid-19 PPP application. Went to BBVA. Met my business rep. Sounded good, they said everything would be wonderful. I start depositing checks and initiate a wire for $20k. They put holds on all my deposits for 5 business days (can be 7+ calendar days). I complained, saying how am I supposed to conduct business if all my money is held for 25% of the month. I get it I am a new account, so I just needed to know WHEN this will relax. Maybe 2 weeks, maybe 3 months is what I was told... I told him that's a deal breaker, I need to know exactly how long as I have payroll coming imminently and i already changed the funding source to them. They did not care, nor have any offers of a way to help. Manager called a little while later and opened up with "I'm only going to tell you this once so listen closely". That's the best kind of customer service right there! I told him I didn't like the way he's talking to me and he replied with I should find another bank so I told him to shove it and I will do exactly that! Didn't even make it a month, had problems right out the gate with depositing my very first $. What a horrible business bank, and unbelievably bad management.

This is the worst bank ever! Can only get an account if you have $10k. I had the most fraud happen…read moreto me than any bank. I closed my account, and withdraw my money. Then I found out they never close my account! I ended up double paying all my bills for a month! Then they charged me $20. For a service fee!!! After they closed it a second time. I will be calling the corperate office. They never told me the name of the person that didn't close it. Also, They wanted me to give them back my money to reopen the account to get me my money $20. Back!!! Grossly irresponsible with no care at all.

City National Bank was one of the only banks that was willing to quickly undertake our business and…read moreprocess our SBA Loan. Trinidad was our Relationship Manager and he has been very responsive via phone and email throughout this entire process. We've only had to step foot in the bank once for signatures, everything else we are doing remotely. We had a LONG time relationship with US Bank, and they pushed us to the side when the SBA loans rolled out. Had City National not been there to guide us through the process, our business would have really struggled to keep all of our employees onboard. Since the inception, we now do remote deposits from our desktop computer, and electronic ACH payments which has saved us a lot of time and money. No more check writing, no more envelopes and no more stamps! There have been some minor glitches throughout the transition, but the bank has been very quick to make changes and correct them. Nothing that wouldn't be expected when changing a business account. I would highly recommend Trinidad Magallanes and City National Bank for business accounts. As of this moment we don't have any personal accounts, so I can't speak on the consumer side. All in all we are very pleased.

Clean place and updated. The works here are very nice, helpful and professional. Great customer…read moreservice. I would recommend this place to people

Great customer service they do payday loans title loans and installment loans come here for your…read moreloans needs and wester union