Access to the ATMs. Most Chase banks allow you to go inside the branch to the ATMs. This one does not. Making us wait in lines when you have two other ATMs is ridiculous. read more

Chase Bank - Entrance to branch that does not work - Banks & Credit Unions Near Me - San Jose, California

most chase branches have a Good customer service ,but this branch is closed to my residence, so I frequently do business here, everyone its being very nice even the security officer at the door its friendly, thank you so much, read more

I walked in to cash my check (my work banks there) the Asian teller was rude and said she had to verify it. I asked for the manager and he also was rude saying he couldn't tell me anything about what the computer was flagging, all lies. I walked out and went to another Chase and they cashed my check with in 3 minutes and thanked me for my business. read more

This is bogus!! Why are the ATMs inside closed?! I can understand if there were a couple of machines outside in a busy mall, there is not a nearby Chase. Why?!! read more

Chase Bank - People waiting to use the one ATM in the rain!!!! - Banks & Credit Unions Near Me - San Jose, California

ATM outside breaks down often, card access unit on foyer door is always busted, can't access indoor ATM. On weekends, this branch is useless in every sense of the word. Don't waste your time, drive elsewhere. read more

Chase Bank - Broken - Banks & Credit Unions Near Me - San Jose, California

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I wouldn't trust their outside ATM machines for fear of credit card skimmers, but the inside service is better than many other locations around. As soon as you walk in, they greet you and let you know what is going on; always making sure that you are aware when a second or third teller will be opening up and to speed up the process they will often ask what brings you in so that they can better assist outside of the line. Their employees always maintain a professional demeanor and guide you through every step of every process and will make sure that they have taken care of all your banking needs before you leave. read more

Chase Bank - Waiting Area - Banks & Credit Unions Near Me - San Jose, California

really bad atms... change all them to new please. waste a lot of time for waiting but it is not working. I am only deposit $500 but the atm cannot read my bills even though all my bills are new. If you want to deposit at this ATM you must have enough patient and inner peace like a monk. read more

Sick and tired of coming to this location only for the atms in the "lobby" to be closed. Why even have them if no one can access them instead you have people waiting in line during the night. So stupid of a concept to have the atms and not even accessible worst location to come to. read more

2020/2021 was a though year for me as I lost my husband and had to fend for my kids (4) all by myself. Covid didn't make it any better regardless of the little relief funds that came in. My credit score crumbled while I lost my job to the pandemic. I started a cleaning business in 2022, got my LLC and opened a chase business account while I was building my credit with Spirassp who got my credit from 560-750 prevented me from losing my home. This way I qualified for loans to buy the necessary cleaning equipment I needed for my business to grow. A Life changing experience I must say. read more

Please close this God damn branch permanently.. the branch itself has been "temporarily" closed since beginning of pandemic Mar 2020.. the biggest issue is still that the fucking ATM machines never ..and I mean...NEVER, have any cash available to withdrawal.. like never ... I'm seriously gonna go change my banks today ..wells Fargo here I come .. read more

Chase Bank - Typical fucking bullshit... This place needs to close permanently.. - Banks & Credit Unions Near Me - San Jose, California

Unfortunately I am unable to give this particular location a zero star because 1 star is definitely being generous. This location used to be my go to as it is closest to me. However recently this has been the worst location to go to. There is never any money in the ATM after hours for the one outside. On top of that the card reader that allows you to enter to use the lobby ATMs also never works regardless if you use your card or phone. Please save your time and frustration and try your luck elsewhere. read more

Worse branch ever. They don't even deserve this one star.. they deserve a big fat stinky pile of dog poop. At around 12-1pm on August 6, 2022, I went to Chase bank on 2199 Monterey hwy. #30 San Jose CA 95125 to do 2 things: 1/ pick up Euros that I bought on July 27, 2022 and paid 100% 2/ Ask for the euro exchange rate. The Teller at chase said that to check the exchange rate, I need to enter my debit card and PIN. I did what the teller asked. After knowing the exchange rate, I decided not to exchange any more and went home. About 2-3 hours later. I found out my chase bank checking only has $1 left. As soon as I saw that I called chase customer service to report that I didn't make any withdraws. They said that the amount was still pending so they were unable to assist any further. On August 9th 2022, the transaction receipt says at 1:01pm August 6th 2022 the amount was withdrawn at the teller(ewithdraw). During that time I was there but I am 100% sure I never requested to withdraw any money. The teller said they were unable to help and for me to call claims department. We(My husband and I) made a claim on August 9th 2022. Claims department said to wait 3-5 business to receive an email or mail. 5 business days later we did not receive any mail or email. We had to call again to find out they have denied our claim. They advised us to go back to the branch to speak to the general manager to solve our case. We went to the bank at 2pm to speak to the GM but was told by the teller that he was too busy doing something in the back and he had a meeting at 3. The teller asked us to give our contact information and she would email the manager our contact information so he could contact us the following day to set up an appointment for us to come in and sit down to work on my case. Forward to the next day. I waited until past 3pm and not a single call. I was fed up so I went back to the branch. I walked in and I see the manager just talking to an employee. I ask to speak with him. I asked if they would be able to check the camera but the manager said he was unable too. He said the only way to check is to do a police report and have the police come down and check the cameras or go to court. This case has been going on for almost 2 weeks and has made me very stressed. I'd have to leave work early just to go to the bank. They're no help at all. All they do is make me go back and forth.. read more

I scheduled a in person appointment to open a high school account for my son at chase bank located at the plant. Our appointment was scheduled to see Sabrina. Sabrina greeted us with a beautiful smile and a "welcome". I want to take a moment to praise Sabrina for her professionalism, knowledge, and taking into consideration I was limited on time for this appointment. She explained everything in full detail to my son and I, walked him through the app options, and was very sweet and patient through it all. She also made sure we were out quick due to me having an 8 month old waiting for me at home. Sabrina thank you for everything. This was by far the easiest most pleasant bank visit I have ever experienced. I hope your boss realizes how lucky he/she is to have someone like you. I was not having the best morning and you made it great. Keep up that amazing attitude and I definitely recommend anyone to ask for Sabrina if you visit chase at the plant for opening accounts. Sabrina have the most amazing week. Thank you again. read more

Bad service , for make payment ask me for id , this perdón she need more training and better customer service

Some tellers are friendlier than others, but they're all decent on the customer service end of things. They usually have multiple tellers working on days that they know are going to be busy, so deposits/withdrawals are done quickly and efficiently. I'm a big fan of this location because they have everything I love around there: Target, Panera, See's Candies, Applebee's! read more

, i went in yesterday at 5:50 pm and they had a line almost out the door. There were three tellers and one banker who was doing closing procedures. Diana helped me and poor thing looks like she hates or job or was having a really bad day. No small talk, no "Hi how was your day" no "thank you for coming in" no "it was a pleasure to assist you".. I will just stick to my credit union where i get treated like a person read more

I must admit, I don't bank with Chase anymore. But when I did, this was my favorite branch. All the tellers are always friendly and efficient. I've never had an issue that couldn't be solved, but I also never dealt with the manager. Jose was by far my favorite teller. Always very pleasant, easy to chit-chat with, and very fast... When you've got a limited amount of time on your lunch, that's a huge plus! Even though the banking institution itself robbed me blind with all their "fees", this is still a great branch. read more

Horrible way to start my Saturday. Went to this Chase location because it was closest. Andrew was the teller and treated me with pleasant energy and stayed positive with me the whole time. Needed to withdraw a significant amount for home renovations and he needed an override. That's when things took a turn for the worst. Manager, Dima Oksenkrug approached and never even looked at me. He proceeded to click through my account after several minutes I asked him what the process of overriding was and he said "I don't have to tell you what I'm doing", I then asked if what he was doing was standard and again never meeting my eye contact he said "yes, and standard in the banking industry by the way" in the rudest tone I've ever experienced from someone who should be serving the customer. From there I asked how much longer and he said " if you don't like this service you can go to another branch" to which I responded, I would like the transaction completed where I was. He went on to click through my account for approx 2 more minutes then walked away and promptly greeted the while male at the teller next to me with a "hello, how are you" and made direct contact with a smile. I then said "funny I didn't get a hello how are you and eye contact, must be the color of my skin". He got extremely red in the face and combated back with "no it's your attitude". Interesting thing is the greeting would have come first before any correspondence so there wouldn't have been any "attitude" and shouldn't the Manager of a customer service oriented facility greet and treat everyone the same? Shame on you Dima for treating me a loyal Chase customers the way you did. Chase should have zero tolerance for racism! read more

Does any bank offer CUSTOMER SERVICE anymore? There are six (6) people in line and two (2) bank tellers. One (1) bank teller yells out twice: Thank you for waiting we will be right with you, but when she had completed the transaction with her customer she went on the computer and did not take anymore customers. Bank employees are talking and laughing in the back area and other bank employees sitting at a computers with no customers. Speaking with other people in line, this is an ongoing issue of never enough tellers. WHERE IS THE CUSTOMER SERVICE!!!!!!!!! read more

Worse bank ever to have. I went through a good friend to set up my acct 5 years ago. After it just got worse and worse. Customer service sucks and rude. Call in to dispute a charge that was caused by their customer service false info to me. I did a bill paid monthly for my rent. I unknowingly set up two (2) bill payments each month for 3 months. So I stop the bill payment and kept the money order that was sent to me for the rent. I didn't redeposit it because I didn't want to spend the money. The last check/money order was 90 days old and the money got redeposit into my act. I got the notice and called Chase immediately before turning in the check to my landlord. To see if I need to request a new one or the one I have is still valid. The gal on the phone told me, "If I have the sufficient fund in my bank account the check/money order will clear." I repeat myself, "Are you sure? Even if it is EXPIRED and the money is re-deposited in my about?" she reassures me, "Yes, as long as I have sufficient funds. It will clear. I do not need to get a new money order." long story short I had to jump through hoops got bash on and call stupid. Still didn't credit me back my money. Their own employees at the branch wetness the whole ordeal and we're very nice and apologize to me for my encounter. The two ladies there try again to help me dispute the $150 for late charges and bounce check my landlord charge me for that money order that their employee reassures me that will clear. I was very upset. So I try to close all my acct with them. But end up only Closing my business account because I was waiting for my tax refund and didn't want to miss it again. A few months have passed. I lost my job due to this pandemic and didn't have enough funds in my chase bank for 3 days in May because I did not have the direct deposit anymore due to the lost of my job and was charged a $12 service fee. I called in to chase and again the worse customer service ever. I am withdrawing all my money from this bank as we speak. BE CAREFUL this bank charge hidden fees. Check your statement monthly, Weekly, daily. read more

I love banking at Chase, however I hate this location.. and whats worse? Its the one closest to where I live. The parking here is terrible, the employees here are slow and have no respect for your time. The other day I sat there for over 20 minutes waiting to speak to a personal banker..and no luck. Everyone kept walking by saying that someone would be right with me. No one ever came... so I got up and left. I was honestly really upset because there were like 5 people walking back and forth not helping any customers. I understand that they may be doing other work related things, but when there are customers waiting they should really stop what they are doing and help the people who are waiting. I do recommend banking with Chase, however I do not recomment coming to this location. I've honestly never received such terrible service when coming to a Chase Bank. read more

Usually a line, but customer service is always amazing. Never had a problem. This is an nice branch of chase.

I came in with some change my daughter had collected over two years. Had rolled it up and ready to be turned in ,a bucket full to a amount of about 4 hundred dollars and what I got from these people working here really ticked me off . Seriously the most unprofessional people I've ever seen at a bank . The door guy chuckled and laughed at me when I came in . The lady helping me had a resting * face the whole time . And some chubby guy with glasses for no reason came to me with sarcastic questions and comments trying to get a laugh with his coworkers . "Wow that's a lot of coins " , " How long where u saving up ?" " Was it heavy bringing it in ?" "See that's why you are so strong "...... yeah buddy you try it out maybe you can get a little fit yourself . Stay in your lane . Do your teller job. Quit the immaturity. This place needs customer service training again. read more

Just like all Chase banks the service is great! Unfortunately this location gets a star knocked off because the parking is a nightmare. They have 3 Atm's,2 inside and 1 outside and always a speedy line. The bankers are always professional and inform you someone will be right with you. Got to respect that.\ Location is the only thing I don't like. But its not the fault of the business owner , its the builder we all know that so please don't take it out on any workers in the plant shopping center. read more

This goes for all chase banks you guys are pure garbage I don't have an account and I understand that your members get all the perks with the fancy job stealing machines but how can I want to be a member when non members need to wait in line with only two F#$@ing tellers that can take up to 20 mins to get to what the hell,that's reason I don't ever want an account at chase , I have to deposit money in my baby mommas account every Friday and cringe everytime I have to do so because I know it might take 20 mins or more freaking garbage. I guess no f@#$# given for non possible future members good job chase you guys suck lemons big time read more

Walked in right when they opened sat down to wait for a banker I was the only one and first one. A banker literally walked by me and said nothing so I waited for 10 more minutes and no one even said we'll be right with you. They all ignored me so I got up and left. I was probably the only one in the bank at that time. Bad costumer service read more

This experience is the first time in my life. I went to the branch today for some transactions and there is some misunderstanding with the teller. I told her that I need to speak with the branch manager and she made me wait, then she came back to ask for my ID to give to the her manager, then 5' later a policeman came over to talk with me about the mistake. After everything is cleared and verified, he came out and said that I can not withdraw the money in my own account and have to wait crime the mail. What a such humiliate !!! His name is Jose ( I didn't get his last name) Couldn't he talk to me about the misunderstand issue so that he had to call a police man to talk to me, or my English is not good enough for him to explain. I don't know why Chase could hire him as a branch manager since he don't know how to communicate . He treated me today like a Criminal, he insulted my personality and showed me his discriminate to his customer. read more

I went to withdrawal all my fund and close my account. The guy manager charged me $8 for cashier check. I don't want to pay their cashier check fee. I told him that he can pay me cash. He told me that I have to wait 5 days for cash since it's large sum. Since the bank can't pay me cash until 5 days later, they can not mail me the check, the only way to close my account is paying them the bank fee to get my money back. That's not right. I had withdraw money from other banks, no bank charges cashier check fee while the bank can't pay the customer that day. read more

Terrible customer service. I get here at 5 to open up a bank account and stand in line for 20 minutes after I've worked all day and they tell me they can't help me because it's too late? They can help you they are just too damn lazy to do their jobs past a certain hour. Coming from someone who works in customer service I would say that's pretty pathetic. read more

Although there's usually a line... The staff works quickly and effortless to make sure all of my needs are met and some. They don't haggle you with sales or products like most banks do. Props to Mike, an employee of chase at this branch. Always takes time to make conversation with you and see how you are doing. Adds a little color and formality back into the relationship of consumer interactions. Great job Mike! read more

Friendly customer service, speedy service, definate branch i would go to all the time.

Sarah is the best shes very kind and takes her time to make things are done right best banker ever

I would like to thank Vivien for being so level headed and patient with me I really do appreciate an astounding display of customer service thank you again. read more

The ONLY reason I'm giving 2 stars is that the wait was minimal, other than that I don't think you deserve ANY stars...maybe a poop Popsicle... read more

I work at Oriellys and the store i was at banks with them. So i have been going there all week to do a depoist and get change. Well thay took my depoist. When I went to get change they asked for I.D i said i didnt have it. When i asked why they said cause they havent seen me before. Well all week long went there they didnt ask me for ID I even dealt with the manager and he never asked for ID. I dobt get it . That is not good customer service. read more

I love the tellers but Chase you need to HIRE MORE TELLERS!! Having one teller on a Friday afternoon between 4-5 pm is unacceptable!! I pay you too much of my money to waste 20 minutes of my day every other Friday!! TERRIBLE!! Shame on you. read more

WARNING DO NOT GO TO THIS BRANCH!!!!!! If I could I'd give half a star! OK so here is my story: Feb 29th my husband walks in close to closing time filled out a deposit slip goes to the teller. The teller does her thing asks him about his writing for clarification and for $1000.00 CASH deposit! She tells my husband give it 24hrs it will be in your account. So off he goes. Next business day we check our account NOT IN THERE! Give it another day maybe the system malfunctioned whatevs. NOT IN OUR ACCOUNT EITHER! So we go into the branch and this is what happened: waited to be helped by one of the guys with a desk. He looked all scared and nervous. Checking here clicking there. And he says I can't find anything. So I ask where is my deposit slip? No answer. So he goes to the branch manager brings him over. We are introduced and he hands us over to another guy who sits behind a desk. He gets our information tries whatever behind his desk then goes to check on a tellers computer. Come back and says there was only two people that deposited that amount and you are not one of them. So we ask to review the cameras and they said no because we need a cop present. So I asked there's nothing a manager can do? Where's my deposit slip? He said they cand find it. I asked where do you archive? He said I already checked all of them can't find nothing. So I said that is impossible to look through all hard copies of deposit slips in 20 minutes of waiting. So we stormed out. I call the 800 number they said they are going to do everything they can to find my money give them 48 hours and they will call me back. LIES!!!! They called me within 12 hrs saying there is nothing they can do. I need to go back to the branch that screwed us over in the first place. So we go back and now the second guy we talked to is doing his thing. I asked OK how come you could do this last time. He said I can't step on my branch managers toes. Since he isn't here I'm going to do whatever I can to help. So eventually he called the people who take care of the video cameras. They said give us 48 hrs to get the footage. So the guy took our information down, email and phone number down. Haven't heard from them in 1 week! We call the branch guy AGAIN and he said oh I called a 208 area code number since it was incorrect we thought you just gave up. We said he'll no! So he said that my husband was never there and that he wasn't on the footage. So we said why didn't you call my updated phone number that I saw you write down. No answer the only answer we got was sorry but your not on the cameras. I don't believe them because they all seemed fishy to begin with in the first place. Always throwing it in our face for not having a receipt. When I know for a fact a business has back ups for back ups. So THIS BRANCH STOLE MONEY FROM US AND MADE BOTH MY HUSBAND AND I FEEL LIKE THEY DIDNT CARE AT ALL. THE BRANCH MANAGER POOF GONE! THE TELLERS NO EYE CONTACT! NOT WANTING TO GET TO THE BOTTOM OF THIS AND ITS TWO WEEKS OF HARD EARNED MONEY VANISHED BECAUSE THESE GUYS DIDNT WANT TO HELP AT ALL!!! THEY ARE HIDING MY DEPOSIT SLIP OR THREW IT AWAY AND WENT AWAY WITH MY CASH!!! CHASE better do something! I do not want to go to court! What makes my $1000 different from my friend who went through this same exact thing not even three weeks before. Only they got their money back after watching the footage with the branch manager. Why can't we?!!?!! Do not go to this branch people! read more