I would like to express my sincere appreciation and commendation for the excellent service provided by your bank officer, Jenny Hsieh. She has consistently demonstrated outstanding professionalism, dedication, and efficiency in assisting me. What impressed me most is her timely response and willingness to help whenever needed. She always handles matters promptly and ensures that issues are resolved smoothly and efficiently. Her positive attitude, attentiveness, and commitment to providing exceptional customer service truly made a difference in my banking experience. Employees like her reflect positively on your bank and deserve recognition for their efforts. Please convey my heartfelt appreciation and thanks to her for her wonderful service. I truly value her support and assistance. read more

Horrible customer service at their tellers and online. I went in to get a name change and the teller acted like I was committing fraud. I had to get the bank manager as he was too busy scrolling trying to figure out how to help me or not help me. Their Website is always having issues! Here's an updated example of how they prevent you from getting your own money as I linked another bank and did their verification and now they say I did not verify and they will claim it's your computer. read more

Provident Credit Union - another example of website failure - Banks & Credit Unions Near Me - San Jose, California

After contacting Provident again, the problem has been resolved. Thank you for a fair resolution to this matter. (Note: this has nothing to do with the North San Jose branch in particular.) read more

Stay Away! The corporate Provident CU card service is a sham; Customer service wait time is 90 minutes or more as usual; No sufficient knowledge to resolve a online fraudulent transaction since managers are all ghosting customer! Kevin McHall ( AVP) was the worst ghosting operations that absence of management and escaping responsibility then outsourcing to lousy subcontractor ( Velera LLC/ FL. ) to pass the bucket. I spent 5 weeks to get first card, then being victim-blamed of unauthorized fraudulent transactions....Unimproved or failed operation will drain your energy to .....no-return. read more

I love going to Provident Credit Union North Community Branch, especially when I meet with Nasreen Abbasi! I started out with little experience before my first car loan, and she helped me with it and made the process smooth and easy. She is very friendly, kind, happy to help, and has answered all of my loan and banking questions with great detail. I always look forward to meeting with her! I plan to stay with Provident Credit Union thanks to Nasreen and the wonderful team environment. read more

Poorly managed and inconsistent service. Arbitrary policies. I went to the Sunnyvale branch to open a new business account. We had an appointment. The business is a California LLC that owns a commercial building and collects rent from tenants. We had to wait for the appointment (it didn't start on time) and went through the process of opening the account. After about 30 minutes, we were asked what the business did. He told us "sorry, we don't open business acounts for 'real estate' businesses" and could not open our account. Out of curiosity, we called customer service and asked if they could open a business account for a business that owns a commercial building, collects rent, and maintains the building. The woman who handled the customer service call--after putting me on hold for about 5 minutes to check--said there's no problem. I told her I was just at the branch in Sunnyvale and they said they couldn't do it. She didn't give an explanation, she just said "well, if that's what the branch says, that must be the rule." (Why, then, did she tell me it was fine?) There's no way to start an application on-line for a business account, and they don't have a list of "allowed business types" on their website, so the only way you can find out is by making an appointment and wasting your time. Two people had to drive to their office, wait 40 minutes, only to be sent away. This is unacceptable. They also won't issue business credit cards for new businesses. Other banks will do this, as long as you're willing to personally guarantee the debt and you have a good credit score. Do not do business with Provident CU. read more

I have been a member for a few years and love Provident Credit Union, as they offer wonderful extra benefits with their checking accounts, such as free money orders and cashier checks. I mainly use the branch located at 1757 Technology Dr #10, San Jose, CA 95110. The branch manager Nasreen, as well as all the staff are so wonderful and helpful. I definately appreciate all their help, and recommend them to everyone I know. Thank you! read more

Website allows you to make appnt on holiday? Hopefully I'll be able to change this review. But fix your website. Block out the days you AREN'T OPEN. read more

Provident Credit Union - Multiple confirmations of appnt today. - Banks & Credit Unions Near Me - San Jose, California

Just would like to say a huge humbling "THANK YOU" & much Alofas to Daniel for being very helpful in explaining clearly what was going to be a BIG negative on my account after depositing a sizable check that i had to wait on to clear..Truly appreciate your help,much Alofas read more

I didn't knew there was a Provident Credit Union location near Brokaw so I booked an appointment online. The day of appointment, I was introduced to Allen. He was very nice and knowledgeable. He gave me and my wife a breakdown of the different payment plans and interest rates. We provided all of the required documentations. Within the same day or next day. You would receive your loan application preapproved. He gave great helpful tips on preparing to shop for a new vehicle. Especially. all of the warning signs from the car salesman. If my wife and I have any questions, he would take the time to respond asap. Also, he speaks TAGALOG so can help his Filipino clients too! Provident Credit Union is the GO TO for applying on an auto loan. read more

This review is for Nasreen i purchased 2 vehicles and had many visits with her. She is so helpful and informative and is the most enthusiastic loan specialist a customer or person can ask for. Nasreen was very professional, polite & calm throughout the whole process and just made things so easy and simple. She truly is the definition of a professional and would highly recommend her to any client. Thank you! read more

I went in for an auto loan and had my expectations exceeded. Ruchi is an amazing help and she made sure I got a good rate and explained everything to me. It really felt like she was looking out for my best interests and not just trying to sell me something. I'm confident I made the right financial choice because of her. :) read more

I recommend Provident Credit Union Technology Drive branch to everyone! Durning COVID time their personal banker Nancy and bank teller Jenny was so wonderful helping us to open an bank account explain everything in quick fast detail explanations, which was great during this crazy covid time! The second time we gone into branch was my husband forget ATM password, Jenny was so warm welcome us in greeting and verify our ID to change our ATM password and assisting with deposit issue. She is super knowledgeable, friendly and excellent in service us with fast response. Excellent service and recommend Provident Credit Union@ NSJtechnology drive branch to everyone!! read more

Provident Credit Union - 1757 Technology Dr#10, San Jose, CA 95110 - Banks & Credit Unions Near Me - San Jose, California

I've had my account open for about 2 months now. I opened it because we had sold our house and figured we'd rather have our money in a local credit union than a big bank. Now 2 Months in, I can't believe I'm saying it, but big banking was better. The online banking system doesn't recognize my info, so I can't even get it set up. I tried calling in - no luck. I went into the Palo Alto branch in person, they couldn't help but they made an appointment for me. That got cancelled and not rescheduled, and I haven't had the time to deal with it, so yeah that sucks. On two occasions now, my debit card has been cancelled for no good reason. The first was getting gas here locally in Silicon Valley. I was stranded for about an hour until I could get it working again through their automated text system. The second time I was travelling, and again getting gas. I was off the grid in a little town so I just had my partner pay, but I didn't know my card was blocked. I just figured it was an issue with their reader, and I didn't get any notification through their text system. Tonight, went out to eat with some friends, whom I owed a dinner. My card was blocked, and I spent an hour on hold talking to 3 different people before I got it working again, plus a ton of embarrassment. I'm planning to pull all of my money back out on Monday, after unfortunately getting chased back to the big banks. IDK if they're just better equipped on the technology front, but it makes for a better user experience. read more

I brought my 9 and 10 years kids to set up a business bank account for their LLC startup. The banker and agent were very friendly and treated my children so well even they are minor. They had a lot of respect to us and answered our questions with patience. Highly recommended to the small business owners or startup founders like us. read more

Provident Credit Union - People - Banks & Credit Unions Near Me - San Jose, California

So we were referred to Allen Agol at Provident credit union North Branch @ Technology Dr. I cannot express howuch Allen helped us with our car loan. We had a horrible experience w/ the dealership, and Allen guided us thru the bumpy road. He was so patience and was so attentive to details. If it wouldnt of been for Allen we would of had been tricked into financing with dealership with high rates ect... Allen is an "Angel sent from Heaven". I cannot express enough how great of a Customer servive we received here by Allen Agol! Allen is your to go guy! We will def recommend this branch, to our family and friends ! Ask for Allen Agol for your needs, he is the Best! read more

The people and customer service are awesome when banking with PCU. Highly recommended!! Very friendly banking here. read more

Provident Credit Union - Banks & Credit Unions Near Me - San Jose, California

I was a customer going in to make a deposit. I asked if I could use an outlet to charge my phone, and the Teller told me to Starbucks next-door. There was an Indian lady sitting in an office and all she did was stare at me, pointed, and did not get out of her chair to help. What kind of customer service is that? Obviously Ivan Was not there should show them what Customer Service meant. I was on my way to the airport, and if It's not important, I would not have asked. I have always enjoyed coming into this office in the past, where their customer service was great, but NOT today. read more

I had an excellent experience here getting my first auto loan with my mother. My mom primarily speaks Spanish and needs a little more explaining when it comes to understanding the process of auto loans... myself included, since it was my first loan. I felt so knowledgeable coming out of there and I felt really confident walking back into the dealership with a better loan. My mother and I were feeling really good about our experience! read more

As a member of Provident Credit Union for 35 years I'm never disappointed with their excellent customer service. I recently had a need to go into the North San Jose, CA branch to handle some business in person. Ruchi Chopra, the Personal Account Officer was absolutely wonderful and professional and resolved all my issues. She also assisted in refinancing my auto loan through Provident and I couldn't be more satisfied :). The personnel in this branch are all wonderful at customer servicing. As a matter of fact all branch employees are great as well as the call center employees. Keep up the great work! read more

Terrible experience. Applied for a loan and then they kept on giving wrong calculations, not knowing what debit to income ratio is or how to calculate it. read more

I was referred by my friend to open an account in this PCU location since 2008. All of employees who work in this location always provide good service to me and very professional, polite, friendly & patient answering my questions. Also sharing good info such as which CD interest is higher in PCU ,etc with me. I have been referring many of my friends to open accounts at PCU and I will continue to banking at PCU. and reply my phone asap if read more

I like Jenny H's service. She is patient to listen to my requests. Finished my requests carefully and correctly. Thank you.

This bank is must be closed down for failing to meet my excellent customer expectations!!!!!!!!!!!!!!!!!!!!!!!! My phone screen is shattered because their bank keeps cancelling my card for NO FUCKING REASON!!!!!!!!!!! THIS IS AMERICA AND I AM NOT TOLERATING THIS KIND OF TREATMENT ANY LONGER!!!!!! read more

Thanks for everything, the whole experience was very pleasant and seamless with great customer service by Ruchi. She was very helpful and accommodating and made the whole banking process really easy and completely effortless from my standpoint. Thanks again, Jim read more

I highly recommended new immigrant to open bank account at Provident credit Union/SSJ location at Technology Dr. Jenny H was excellent service explain in Mandarin Chinese helping me better understanding benefit of opening new checking and savings account, she is so patient and knowledgeable and translate my concern durning opening account. It's good to know that someone can speak Chinese in the branch and I would highly recommend open account with Providence Credit union. Excellent service and super knowledgeable Bank teller Jenny H and I would definite refer my family and friend and everyone to Provident Credit Union! Love the service and Thank you Jenny H for helping me on smooth opening account read more

I came in about refinancing my car, mind you... not knowing what to do first or how to. Ivan Lee assisted me and was able to answer all of my questions and explained everything to me very clearly. The process was super quick and he got me a even better rate. This was something new to me but Ivan made it 10 times easier which made me feel relieved. He even found out a better way to pay off my credit cards! (Didn't even ask him to do it which was a plus!) HIGHLY recommend seeing Ivan! read more

Jenny and Ivan was really welcoming and eager to help. They are enthusiastic to make sure I get the help. Excellent customer service and knowledge about all of banking questions. Thank you! read more

I had been helped by Nasreen abasi branch manager from this branch and she is great .. I have home loan and auto loan processed by her and she helpes me in every step of the way Thank you nasreen read more

Ivan was amazing he took care of me with with my second car loan. Definitely recommend him. He cares about his customers, great customer service. read more

Called 3 times and left a voicemail even an associate there said they will pass my name and number to that person as he said he will help me do a loan. Never heard from him. read more

I am a happy first time home buyer customer because of this location's amazing staff members. Home buying process isn't that simple, specially at this market but Nasreen Abbasi (branch manager) made the impossible to possible for me and my family. Nasreen was very professional, knowledgeable, very kind and thoughtful about everything. She guide us through the whole process starting from opening an account with the branch, all the way to applying for the home loan. Even at times when we were tired and hopeless she was there to lift our spirits and guide us through the rough time. I have never experienced an amazing service such as this from any banks in my entire life; even from my business banks. I just want to thank her publicly for her hard work she put in for the banks and for being there for customers in general. Also the process got even much easier when we started submitting our documents with Norm, he was just an amazing individual. He is very professional, super knowledgeable. I am saying this from my own experience. If you follow his direction and have some patience you will NOT be disappointed at all. He was quick to response, and went above and beyond to make sure we are getting our loan in time. I do appreciate the little details and great customer service. I've had some very bad experiences with banks in the past, so I was a bit hesitant to work with someone new. however it was my first time purchasing a home on my own. I was scared and feared the entire process. This quickly went away once I started working with Norm and Nasreen, they eased all my worries. Overall this was a smooth purchase and so happy I used them to purchase my home. I'm very grateful and I can say that I've found my team! Thank you so much and you guys are the real MVP including Mr. Robert and Jennifer!!! read more

This review is for Ivan Lee. To start things off I just want to say his Customer service and professionalism is amazing. He is very attentive, and educated in his expertise. He helped me get approved for a car loan and was there to answer and help with anything I needed to know, he was there every step of way, and even when I was at the dealership(First time purchasing a car). Ivan even got my girlfriend and I approved for a new credit card line as well. Everything went so smoothly. If you're looking for fast, and trustworthy banker, Ivan Lee is your guy! You won't be disappointed. read more

I recently did a loan and opened an account at Provident. Ivan Lee is the loan officer. He has been a great help and made the process go painless. He provided great details about what to expect at the dealership and guided me step by step. He was great. Ask for Ivan next time you're there. read more

I've been a member of Provident Credit Union and will be taking my money elsewhere as soon as I can. Day to day stuff they're okay, but they made trying to buy our house an absolute nightmare. They are inconsistent about how they handle large money transfers - you know, the kind you need to make when you buy a house. When we had a fraud alert on our card, they were quick enough about cancelling the old card, but trying to get a new one is like pulling teeth. Talking them on the phone wasn't enough - I got an email that required me to set up another - totally different/new account with the bank - only to get a message saying I need to call them and then when I called them I find out I have to go to a DiFFERENT account to send them a message. This is RIDICULOUS!!! Say goodbye to my money Provident! read more

Hi, One of the best APR available for checking account. Opened an account and it was good interacting with Andrew who helped me set it up. read more

This location is hidden behind huge industrial buildings and the M8trix Casino. It can be found in the cracks of Starbucks, a Japanese restaurant, a bagel shop, and Jalapenos, a Mexican restaurant. There's plenty of parking, which is a plus. I was lured into joining a credit union because of their No Fee's on certain ATM machines. Imagine all the change, I mean money, I'll be saving! I was greeted immediately by the teller, assistant manager, banker, and branch manager. There was one other customer in there at the time. I definitely felt welcomed because of there attentive customer service. The location was clean and well managed. I came in to open a checking and savings and both the assistant manager Nicole, and banker Patrick were extremely helpful and explaining all the benefits to me. I really liked the little PCU booklet they gave me with helpful hints and ATM's that I won't get charged for. I was set up with online banking, direct deposit, the whole 9 yards. Overall, it was a pleasant experience with great staff. I do not get this kind of service at other banks. The customer service has me coming back for sure. Oh and their high interest rate for the checking account of course. OH WAIT, but there's also member only discounts on certain attractions! Big Plus for me joining Provident credit union! read more

It caught my attention how awesome Provident Credit Union is with their NO FEE charge on a lot of the ATMs, including 7/11 which of course is 24 hours, plus I'm always there lol. AND they gave me a $100 for free when I checked in on Yelp!! :D So I recently opened up an account here with one of their bankers (Patrick). He was professional and knowledgeable on what PCU has to offer. Anyway, the place itself seemed quiet and clean but small compared to Wells Fargo or BofA. But beats all the hidden fees....WIN. :D read more

Car Loan Service is outstanding. quick replies, honest loan officers, educated on pricing and terms. what more can i say, i am a fan. read more

I started with Provident Credit Union few years back. And this branch in by far my fav!! Their lines move fast. The service is always excellent! No complaints. And best of all, I just give them my checks to deposit. I don't have to fill out any slips, they take care of it all. read more