We just used key point for a refinance. John Souza is an absolute rock star. Professional, straighforward, knowledgeable. I'd follow him Anywhere. Unlimited stars for key point and John Souza. I'm read more

My aunt received a debit card from KP, but she never signed up for one. We called to inquire and they said they couldn't locate her in the system. However, they did find another person with the same first and last name with different address and different SNN. They said they will investigate. We followed up several times but each time they could not locate the case# or there's no trail of the audit. So unprofessional and seems like something shady is happening in the background. read more

I had the pleasure working with Celsa Ocampo at this branch and I couldn't be more honored and thankful to have had discussed my financial needs with her. She was attentive, informative, and had such warm approach I had came in for a personal loan to consolidate my debts and Celsa explained the rates very well and was able to calculate the monthly payments pretty fast and efficiently Everything has been handled in a timely manner bc of Celsa's compliance. I also love her office with her LEGO's it shows so much personality! I will definitely be recommending this branch and Celsa to my friends and family to help with their financial needs My experience here was outstanding! read more

This is my first time opening an account with KeyPoint and the process exceeded my expectations! Staff was sincere and so nice and they did everything in their power to make sure my account(s) were open easily and flawlessly. The banker who helped me was Destiny Rios and I can already sense a lifelong relationship brewing. I was very happy with the service, care and attention. Will definitely will be banking with them long term! read more

La verdad estoy sumamente sorprendido por la rapidez y lo sencillo que lo hizo Alex realmente lo recomiendo 100%,me atendió en español me ayudo a conseguir un prestamo para auto con un interés bajo le agradezco mucho su ayuda gracias Alex montiel, recomiendo este banco al 100 KP ONE CREDIT UNION read more

Destiny Rios was extremely helpful with auto loan information--clear, professional, and knowledgeable. Definitely will come back to visit soon. read more

Destiny Rios is amazing! Professional, attentive, and truly cares about her work. Highly recommend!

I'd like to say thank you to Celsa for being so sweet and playful with my 2 year old while I addressed my banking details. Enoch was superman well he knew everything and answered my questions. Thank you Jonah for coming out and introducing yourself. You guys made a positive impact and provided excellent customer service!! read more

I've experienced excellent customer service from Amber at Keypoint for many years. Both in person and online on very complex items. Highly recommend working with her on personal and business accounts. read more

Best customer service of all the KeyPoint branches! I have had the best service every time I have visited this branch.

I worked with Amber at Key Point Credit Union on a credit card application. Her customer service was outstanding. Right from starting the process to following up and completing the work, Amber worked to expedite the process and I was amazed at her speed. Way to go Amber and the KeyPoint Credit Union Team. read more

Celsa was great. Very helpful and knowledgeable to my situation. I would definitely come back for any future needs

I have a couple of accounts at a "big bank", but my husband has banked at KPCU for years, so I've seen / experienced what great service they provide. I finally decided to pull the trigger and move all of my money over to KPCU, and I went in to this branch last Saturday to open a new account for that purpose. With Amber's help, we figured out an alternative game plan. She was absolutely delightful to talk to and was very knowledgeable about the different types of accounts available, so I could make the best decision for moving my money. My adult daughter was also with me because she needed to open a new account as well. She was helped by someone named Alyssa (?) (sorry if that name is incorrect) and had a great experience with her as well. Keep up the good work with the excellent staff & service, KPCU! read more

Great customer service! I came into this branch to sign some papers for an auto loan. While I didn't initiate the auto loan here the employees were extremely helpful nonetheless. Lucas and his branch manager, Jonah, walked me through the documents and printed the cashiers checks I need for the DMV fees. I messed up one of the forms and they happily printed a new one for me. Afterwards Lucas and Jonah changed my checking account to one without any service fees, amazing! KPCU will be my first avenue for future auto loans because the rates were the lowest, application process was simple and digital, and communication throughout the process was timely. read more

Amazing customer service . Celsa ocampo she is really nice and explained all the questions we have .

I went back to KPCU to reopen my account because they simply cannot be beat by any other competitor. I've been banking here since I was a teen and always had a great experience. On 7/18/22 I walked into the branch coincidentally the SAME time Lukas Thai happened to come in. I had no idea he was an employee there as he opened the door for me to walk in. I just thought "Ah what a polite person. Not much of that left in the Bay Area." Within a minute of being in the Lobby Lukas invited me into his office to help me with my banking needs. I was shocked because we walked in at the same time. Lukas went above and beyond to help me with all of my needs. I left there very satisfied and for the first time in my life I could refer to him as my "Personal Banker". If I come in the branch for any of my needs I would request for Lukas. I felt very comfortable talking to him as it felt like I was hanging out with a friend I've known for years. I can now see why people request certain bankers when they go to a branch --- I never had an experience like this that I would actually want to go back to. I left proud knowing I have someone I can trust and assist me with any professional bank needs. I came here to reopen my account, but left applying for a credit card, attempted to refinance my car, with a savings account, and met a banker thant I can call my friend. Though the process of everything took 3 hours from start to finish -- it felt like an hour or less. I'd recommend everyone I know to ask for Lukas because you will leave feeling good, smiling, and happy to "Check off the bank run" errand on your to do list. Thanks again Lukas & KPCU Heads up: They are a CASH LESS bank and I had to run grab money orders to pay a bill here. I would call first if you have to pay a bill and see if you would need a money order. read more

Buying a car can be very stressful if the right people don't have your best interest. From day 1. Two amazing women had my back. Amber Harwig and DEZIREE DEL ROSARIO from Keypoint. They both simplified the true meaning of great customer service. I truly thank both for making this process easy. I'm getting the car of my dreams. I had some many doubts and questions you both were able to give me guidance. Thanks for making this possible. read more

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My wife and I (Jenny and Sonny) just came in on Friday and opened a new 12-month CD with KeyPoint (Santa Teresa/Bernal). Celsa Ocampo was very helpful, knowledgeable, and professional. She made the transaction very smooth and pleasant. We're very satisfied with this banking relationship. Thank You very much to Celsa and KeyPoint Credit Union. read more

Perfect location. Excellent service provided by Lucas Thai. Employees are friendly and went above and beyond to meet my banking needs. Thank you! I highly recommend this location. read more

I just wanted to say how amazing the KeyPoint located on Santa Teresa is! I entered the branch and was greeted by a gentleman named Lucas Thai, he showed the utmost professionalism when speaking to me, and explaining to me what services KeyPoint had to offer! Amazing credit union experience, thank you Lucas! read more

I went to KeyPoint Credit Union to open a checking account. Mr. Lucas was very helpful to walk me through all the steps. Also, he is very sweet and sincere. It was so pleasant to work with him. Definitely recommend! read more

Jonah, Amber and Lucas, oh my! My husband and I went over to open a new account and we can't be any more pleased with the way our transaction had been handled. The experience was very satisfactory and between me and my spouse, we give them a four thumbs up! The branch looks very lively and it has a nicely decorated theme for halloween. Thank you, Jonah, Amber and Lucas! read more

Amazing customer service. Nice atmosphere. Thank you Amber for such a wonderful experience today. It was one of the best banking sessions we ever had. I would recommend this credit union, and definitely this branch to anyone who wants to bank in the Santa Clara Valley. read more

I have just had a very positive experience with Ithe KeyPoint branch office in San Jose/Santa Teresa and I was very impressed by the way the branch manager Ana Garcia took ownership and helped me resolve a disputed transaction, which KeyPoint alerted me to, with a third party vendor. Not only did she take control of the process inside KeyPoint she supported my efforts in obtaining resolution with the third party vendor by communicating directly with them on my behalf which helped resolve the matter quickly. This kind of attention to detail from the bank and her professionalism and persistence have greatly enhanced my perception of KeyPoint as a reliable and trustworthy credit union. Paul Gavin read more

Last November 2023 I opened an account for my daughter. Student checking account. Key point employees are the best, Ms. Jonah Adolfo is very friendly and helpful. Key Point Credit Union has a lot of good opportunities for loans and bank accounts. Highly recommended. read more

I wanna thank you Amber for being such a nice and sweet person help me open an account. She is so patient and genuine that willing to explain the process to me step by step. I highly recommended people to come visit this branch. What a fatastic service. :)) read more

Jonah went above and beyond to assist me with my banking issue. She reached out to just about everyone from her team who could be of assistance. She did not stop until the issue was resolved. read more

My fiancé and I had such a wonderful experience working with Kevin, Catherine, and the rest of the KeyPoint team! We ran into some drastic hiccups with our previous lender and were in a rush to close to meet our deadline. We were referred to Kevin, and he immediately got the ball rolling on the entire loan process. The team worked quickly and efficiently, and were very responsive to all our questions to ensure we had a seamless experience. Amber was also very friendly and helpful in setting up our checking account to move forward with the mortgage loan process. I highly recommend working with KeyPoint for their excellent customer service and efficiency! read more

Jonah by far is the best customer service that I have ever seen. She was so helpful and kind and that even on a Sunday, she was still willing to assist me with my auto loan and have the result for me within the same day. I'm so thankful and appreciated for her assistance. Without her help, I would not be able to get my car on that day. Thank you for providing such a great service. read more

I didn't visit this branch but I worked with Amber Harwig who works here but was for the day assisting clients at my local branch. She is very knowledgeable and friendly. She helped me get approved for an auto loan efficiently while answering all of my questions! read more

Kevin was tremendous in helping us understand our loan limitations, closing costs, and what was needed to close on our home. He worked closely with us and our agent to get what we needed promptly. An amazing person to work with for our first home purchase. We're definitely going to come back to for our future financial needs and he'll be our recommendation to others. Magda was the loan processor for us and even though most of her work was behind-the-scenes, she understood the closing deadline. She kept great communication with us and Kevin to ensure all paperwork and documents were accounted for. No hiccups in any paperwork because of her due diligence. Any questions we had, she was about to answer. Great team all around! read more

They offer great service but they don't take cash deposits which is not good. I had to drive to North San Jose to make my cash deposit.

You know a Credit Union's good when it has 5 stars on yelp consistently. I liked how I was able to get a cashiers check with the fee waived. Didn't have to do any kind of appointment and was assisted almost immediately. Simple, fast, and friendly service. Thanks Joanna or Joannah for the solid customer service. If it is the right person. Credit where credit is due. She's the filipino women in her mid 30's? read more

We recently engaged with KPCU for mortgage loan with loan officer Kevin Son. He was great and helped us through all the process as we were first time buyers. He was prompt and responsive through out the process. He went above and beyond to get things cleared for us in time. read more

Best bank and branch I've ever been to. Staff is actually friendly and helpful to no end!!! My transaction lasted an hour past closing and they'll were still smiling and trying to assist!!! Much appreciated for the 10/10 service. Oh last thing they also have the highest interest rate on money market accounts as well!!!! read more

Christine, thank you so much for helping me resolve this issue I was having. You have no idea the amount of anxiety it was giving me.

Horrible people working here ERNIE is not a good person. I am going through postpartum depression. I'm homeless trying to get on homeless assistance and this guy isn't understanding that I'm about to lose my car because I have nothing and now I'm really on the urge of committing suicide. I have a daughter to take care of and I feel hopeless and I'm just trying to get the help so that I can make my car payments. This is just not okay. This guy only cares about his money and has no idea what others are going through and doesn't care. That attitude right there thinking you can go through life treating people like this and judging others and making their lives harder on them , let me just what goes around comes around. People face hard ships and those thinking nothing can happen to them and not helping people is going to come back and bite you in the BUTT. Why are people so Shitty to people? You guys work in these places just to screw others over so you can continue to get your money and live comfortably. This isn't fair this isn't right. I'm a single mother and I'm just trying to get back on my feet. I'm in the process of getting benefits cal so I can start making my car payments . I just needed a little more time. I owe about like 900$ , can't they just keep charging me until I start getting income in? The population of homeless is so ridiculous. I'm living in someone's living room and I don't know how much longer I can stay here with my 9 month old daughter. Guess this is the way life goes . Fucking good people over . The rich is getting richer and the middle class getting poorer and the poor staying really poor. Fuck you KPCU once I get my shit together I'm done doing business with you pieces of shits ! SHITTY PEOPLE : JOANNA ERNIE read more

We highly recommend our loan officer Kevin Son. It has been an absolute pleasure working with Kevin during our home purchase process. Kevin is very responsive, knowledgeable, and trustworthy. He always gets back to us on the questions we have in a timely manner. Even when we needed an urgent support for the pre-approval during the weekend, Kevin didn't hesitate to help us right away. With Kevin's help, we didn't need to worry a bit about our mortgage. He also worked seamlessly with our realtor agent, and I cannot overstate his contribution in the journey of our home purchase. We were able to close on-time with almost a week ahead of the schedule. We really appreciate Kevin's support and the services he provided. read more

Had a really great home buying experience with Kevin. He's really informative, and really walked me through the process which really helped an inexperienced home buyer like me. He's super quick to respond and to work through any issues that arise. Would highly recommend. read more

The staff at this location is amazing! Very friendly and helpful! They took care of us with all our banking needs.