Working with Alex has been an amazing experience! I first connected with him a couple of years ago…read morewhen I needed to open a student account for my eldest daughter. The entire process was seamless, and Alex was incredibly helpful and patient in answering all of my questions. Recently, I needed to open another student account for my youngest daughter, who is now 13, and I immediately reached out to Alex again. He truly is the best! He is efficient, extremely responsive, knowledgeable, and always goes above and beyond to make sure everything is taken care of. Alex has definitely become our go-to person whenever we need anything with KeyPoint Credit Union. I honestly can't praise him enough. His customer service is exceptional, and you can tell that he genuinely cares about helping his customers. Thank you, Alex, for always making the process so easy and stress-free. I truly appreciate all of your help and know that we're always in good hands with you!

What a great community event 7/25. I really love how KP is bringing the community together for so…read moregood old fashioned family fun. Keep it up, we are a fan!!

i've been with provident for for over fifteen years and i can't imagine banking anywhere else. i'm…read morealways treated with kindness and dignity, more so than at any for-profit bank this location also has great taste in music if you're genx!

I received a loan from Provident Credit Union, never an easy process. Reyna Gutierrez, the…read moreassistant branch manager made it a seem less and almost easy. Reyna kept me updated on the progress of the loan and answered any questions I had. She is a real asset to Provident.

I've been using this location for at least 10-15 years but I wish I had a better choice. Do select…read morea different BofA location as this corner does not have the customer access . There are a handful of parking spots under building but they all seem to be taken even when the bank is empty. I'm never comfortable using the outdoor ATMs with all the homeless nearby. National call center support is friendly but be prepared to wait even if you are a "preferred" customer . I think I waited 40 minutes and did not get any assistance today. Counter and Desk Loan Staff is always quite friendly. Good luck getting into your safe deposit box during Covid as it's a two day wait just to get someone to call you to make an appointment.

So disappointed with their services. The customer service rep told me that I have to upgrade my…read morebank account in order to use my debit card. A new debit card was issued to me at this bank and the customer service rep helped me with my check deposit using that new debit card. In fact, she opened another new saving account for me and transferred all my saving to that new account without letting me know. Also, she took my previous debit card. I wonder if this is a fraud? How could a bank closes the account owner's saving account and transfers all the money in that saving account to a new a account without letting the account owner knows? After this incident, I called Bank of America, none of the customer service rep can help me. No one can really tell me where my saving is being transferred and where my check is deposited. The only thing they told me is "WAIT".

Access to the ATMs. Most Chase banks allow you to go inside the branch to the ATMs. This one does…read morenot. Making us wait in lines when you have two other ATMs is ridiculous.

most chase branches have a Good customer service ,but this branch is closed to my residence,…read moreso I frequently do business here, everyone its being very nice even the security officer at the door its friendly, thank you so much,

I've been banking with PremierOne on Via Del Oro for several years now and the customer service…read morehere has always been exceptional. As a young person, anything related to money and financial planning has always been intimidating to me but PremierOne has educated me on all things money and finance. PremierOne helped buy out my lease from Honda and helped me to finally purchase my car! I would especially like to shine some light on Horacio who I've known since he was a teller and is now a member service officer, he's helped me secure personal loans that have helped with everything from veterinary bills to small business purchases. Horacio has always delivered incredible customer service, helped me make financial decisions, and has educated me on PremierOne's many financial products. If you're trying to move away from the big 4 banks, please consider a more local institution like PremierOne!

I had a great experience with Kathryn as my loan officer in the purchasing of my first home. Not…read moreonly was she extremely communicative and knowledgable, she checked in on me every week during the search even before getting under contract on a home. I appreciated her positive attitude and confidence throughout the entire process and would definitely recommend her and Premier One!

I want to said a big thanks to Juan for helping me with a cashier check, I came 11:59 and they was…read moreclose but he kindly help me with this, it was importante for my rent and he understands!!! Thanks so much Juan!!!!

2 tellers for a long line outside the door... I feel they should have more tellers especially on a…read moreSaturday morning when everyone trying to get there needs met at the bank !!!!!! I waited in the line only to get cussed at by another customer who was making a scene ugh I won't come back here I don't like the vibe

I'm not a member of Provident Credit Union. However, I had the most efficient, positive, and smooth…read moretransaction selling my vehicle with a seller who banks at PCU. We met up at this particular location and I don't think I've ever had a more pleasant experience at a credit union, specifically because of Nancy. She was so kind, helpful, and skilled and made the transaction between me and the seller easy peasy. I highly recommend this branch because of Nancy and I hope she gets all the recognition and praise in the world. Also, this particular PCU was tucked in a very peaceful plaza that felt safe (and had ample parking spaces). There was a security guard in the parking lot ensuring there wasn't any shenanigans/funky business taking place. Kudos to this Provident Credit Union and cheers to Nancy!

I would like to express my sincere appreciation and commendation for the excellent service provided…read moreby your bank officer, Jenny Hsieh. She has consistently demonstrated outstanding professionalism, dedication, and efficiency in assisting me. What impressed me most is her timely response and willingness to help whenever needed. She always handles matters promptly and ensures that issues are resolved smoothly and efficiently. Her positive attitude, attentiveness, and commitment to providing exceptional customer service truly made a difference in my banking experience. Employees like her reflect positively on your bank and deserve recognition for their efforts. Please convey my heartfelt appreciation and thanks to her for her wonderful service. I truly value her support and assistance.

I have always had good experiences at this branch. I usually do the drive through (or rather, drive…read moreup & hop out since I'm short). I appreciate that they have so many ATMs so you don't have to wait. Parking is good and far away from the insanity that is the Pruneyard. There's always cash in the ATMs and it doesn't shut down for maintenance as soon as I walk up. I had to go inside for the first time today. First off, it was very easy to make an appointment with a Banker using the app, and then reschedule it when something came up. I was warmly greeted and asked to take a seat while I waited for my appointment. Yes, the line was long. Yes they only had one teller. Why? Because the other two were sent home by the manager because they were sick. You don't want a place that forces sick people to work, do you? They do have a greeter who tries to triage and I thought that was very helpful. I did have a comfy seat while I waited. And then the manager came to help me herself. It could have been complicated but she found a way to make it easy for me. So thank you. Everyone who was shocked by the long wait times, remember it's difficult to hire right now to get people to come onsite. Remember people get sick and you can't have anyone sneezing or coughing onsite. Let's all be a little more patient and appreciate what they are able to do with what they have.

I am not surprised by this bank's low rating. There is always a huge line and very few tellers…read moreavailable. There is no bathroom inside the bank for customers and no food samples or anything. I remember banks used to have free coffee and cookies. Waiting in line and smelling peoples BO is just disgusting. If you have any other options, I would suggest finding a different bank.

Service is bad , we was wearing for almost 1 hour and the manager was trining Someone and instead…read moreof open one more window she was giving a bad attitude to all customers, never coming back to this location, Everyone needs a good customer service trining I give them 1 star because no option to give them 0.5 , Anyway the security is a good man , he was trying to cover all the issues coming from the manager or cashier

The customer here r so impolite, they don't wait in lane at all, I was in middle of a meeting with…read moreone of the bank, and from no where a customer walk In the office and start bother us, ask if he can get help using Spanish, and this not just happened one time, it's like every time!! People should learn some respect!!!