Bias, I recently applied for a home loan they didn't ask for no documentation they never console me…read moreabout anything. She had a nerve to tell me to don't stress yourself trying to come up with some money for a down payment. I heard some bad things about how their favoritism to their own people and any other ethnicity may not get approved. I may have a hard time getting approved. I'm sorry I put my application in there, especially been on the other side of Northern California. Regrets,

My service has been top notch at Sonoma Federal Credit Union. They go the extra mile for members…read moreand loan applicants. If it can be done, SFCU will do their best to make it happen. The friendly employees are always ready to help, and I always walk away from this office with a smile.

This was easily the worst customer service experience I've had at a bank. I came in expecting…read moreassistance with a simple issue and instead was met with a level of indifference that was honestly shocking. My interaction with Jesus was particularly disappointing. Rather than listening, answering questions, or attempting to help, he seemed more interested in shutting the conversation down as quickly as possible. His attitude came across as dismissive and condescending, and at no point did I feel like he was interested in providing customer service. What frustrated me most wasn't that my issue couldn't be resolved. It was the complete lack of effort, professionalism, and basic courtesy. If this is the standard of service at this branch, customers deserve to know before wasting their time. I left without a resolution and with far less confidence in Bank of America than when I walked in.

From the date I opened the account, I have encountered nothing but dismissal, inconsistent…read moreinformation, racism, and mistreatment at the BOFA branch on Sonoma Ave. I have only gone to that location a total of three times since opening my account because I try to avoid the staff there. I attempted to go to the branch on 4th Street, where the staff were more respectful, but unfortunately that location is now closed. I was at the Sonoma Ave branch on June 10th seeking to transfer some of my funds to my Vanguard account. I was told I would need to bring my own computer to the branch and use their Wi-Fi to transfer my own funds. When I returned with my laptop, the same employee stated that his day was full of appointments and he had no availability. When I asked why he told me to bring my own computer so he could facilitate the wire, he laughed and walked away, saying, "I'm busy, I have scheduled clients." I returned on June 11th to get a cashier's check and transfer my funds to a different bank. The teller stated it would take 20-30 minutes to process. He asked for my ID and had me swipe my ATM card. I asked him to call me when the check was ready, and he said that was a good idea and confirmed my phone number. When I came back 20 minutes later, I was told the teller made a mistake and forgot to enter my ID information, and they would need to restart the process. During this time, they were grimacing, looking at each other, and laughing. I agreed to restart the process, and then I was told my card was now invalid because my password was "wrong." I was instructed to call the 800 number to validate my card. I called the number on the back of my card, was re-identified, and confirmed that my card was valid. I was charged $30 for two cashier's checks even though I have over $600,000 in the account. When I asked the tellers about the fee, they looked at each other again and told me I needed to sit with a banker, which I declined. It took two cashiers to generate a single cashier's check. I have one more account with BOA, and I will be closing that account as well. If you want this turned into a polished formal complaint letter next, I can do that.

Friendly teller line employees who remember and utilize your name when greeting you upon entrance…read moreinto the bank lobby. Easy to utilize internet web site. ATM withdrawals at no service charge in front of the bank in a well lit location for late night deposits and withdrawals. Competitive CD rates offered. Strong assistance provided by tellers for merchant banking and outgoing wires. All around a very friendly bank that is working hard to satisfy customers financial needs.

Again, morandmor,...I can't login: they require you change password every 6 months! They don't say…read morethis when they foist it on you though, you go to log in and there you are required to put in a new password, no explanation, and to remember the old one! 4 passwords from my password generator were not accepted, 'unknown error' and 'we don't allow passwords with repeating characters' were reasons given. 1 time i removed repeating characters, 2 times there were no repeating characters. Still same message. Called. They said 'we're not famiiliar with what you cannot do, only with what you must do.' So I sent a detailed email asking what special charachters are allowed, and a sample password that was rejected, asking why. The return message ignored that I said they couldn't help me on the phone, and told me to call. There is no link to call for online help or tech support, only customer service. My only solution is to keep making my password less and less secure until it's accepted, which is not a solution.

EFFICIENCY is lacking! Felt like I was at the DMV. Teller moving at sluggish speed. New tellers…read moreneed more training before going live. The line is always long and forget about the business line. Most of the time, no teller is there, so business clients hoping to zip in and out in a flash, you can forget about it.

ESTABAN should get more training if he has a customer service job! the atm shorted me $100 and i…read morewent to ask him for help and he pointed his finger in my face and said " that is your problem not me, call card issuer " his finger in my face prompted this review... This is the 1st time an atm gave me the wrong amount and now I have to wait a month to get money back. with 4 children 3 under 4 i will struggle

This bank ALWAYS has all 3 ATMs off after hours. Impossible to go late night or early before work…read more Considering that there arent many in the area you would think that they would keep at least one on. No point in going here after hours.

I'm very disappointed with the shortened hours the WF branches are open…read more It is painted on the doors they are open until 5 pm, but in actuality they are only open until 4 pm. If you work a 9-5 pm job, the branch is not available to these customers and this does not serve them well. If the advantage of banking here is having a brick and mortar building to do your banking, this lack of availability has created a lost of incentive to remain a Wells Fargo customer. The many on-line banks are becoming much more appealing plus their high yield savings accounts offer much more interest on your savings. After 35 years of banking at WF, not sure it makes sense any more.

I honestly just love this credit union. Most of my dealings for the past 6 years are with the Seb…read moreand the Guerneville branch. Just easy , helpful & efficient... whether it's my safe deposit box (1/2 price!), or regular banking, etc... never felt like i was treated second class just because i didn't have a ton of $ in my account- which i have noticed is a thing in other big banks that I banked with over the decades. So, comparable products, helpful staff & without the excessive fees of other big banks. I do a lot on line, & did notice the website had some glitchy moments a year or 2 ago when they did some website updating, but nothing deal breaking- was able to communicate with web chat person- not a big deal- irregularities quickly resolved, no issues since. Super happy to be with them vs. an extra fee charging big bank

The Credit Union has helped us with our finances and offers options. Banks like this installs…read moretrust. This branch is friendly, yet professionally informative. Check them out.

Manager Alex u is such a dog he grabbed me when I tried to grab a pen and he was just so rude asked…read moreme to leave. I changed to exchange bank they are so much better and nice .

This branch needs more bankers and workers on the clock, there's always 3 plus people waiting to…read moresee a personal banker. They just need more staff!

Very nice folks in here running this bank. Great safety…read moredeposit boxes. Not the best website but great people.

I've been with EB for close to 10 years. What happened to…read moretheir customer service???? I need to speak with anybody there, I just called and was informed I was number 29 in line??????? Hire another representative please.

I absolutely love this branch. Carmen and all the ladies (and Manny) are excellent representatives…read moreof the bank and it's goals of customer service. They get to know their customers. Not just a hello to a familiar face, but on a real personal level. I bank here for business, and they are very good at making sure I get the info I ask for as quickly as possible and they know and understand my business.