Wow! SFCU's new location is beautiful! Same friendly, knowledgeable, helpful staff…read more The parking has improved: you can park behind the building, handicapped spot is just a few feet from the back (side) door, or you can park right in front, curbside, on College Ave. Inside is so fresh, clean, comfortable, not to mention gorgeous. Congratulations Sonoma Federal, your move is brilliant.

Bias, I recently applied for a home loan they didn't ask for no documentation they never console me…read moreabout anything. She had a nerve to tell me to don't stress yourself trying to come up with some money for a down payment. I heard some bad things about how their favoritism to their own people and any other ethnicity may not get approved. I may have a hard time getting approved. I'm sorry I put my application in there, especially been on the other side of Northern California. Regrets,

Went in to change my daily limit so I could pay for a car service. It was a busy time and only one…read morewoman was working to get through everyone but she was so amazing that I didn't even mind the wait. She was so kind and helpful throughout the transaction and made my experience! Definitely the best experience I've had going to the bank!

As we all know customer service at any banks is either a hit or a miss. While in the location I…read moreneeded to take care of some banking needs. The minute you walk into the bank you are welcomed with a nice "hello what can we help you with?" I said a deposit. After waiting in line no more then couple minutes. Then I got to the teller. The teller said welcome to Chase Bank. How can I help you, please. I told the teller I need to make a deposit. Also make my credit card payments. said not problem. No more then couple minutes I was in and out of the bank on Thursday afternoon. If you are looking for a Chase Bank that has great customer service skills. Then you will find at this Chase Location. Overall I was much more pleased than expected. The plus, you have private parking lot. Also street parking.

I went in today to open up a credit card and was greeted by Nayeli who was very helpful and…read moreactually made the whole process much more easier for both my dad and I. Overall very good customer service

Went to deposit money into the ATM and it said it had an issue and can't return the money. Can't…read morewait to deal with calling the 1-800 number and going back and forth to get my correct amount deposited into my account.

The staff is knowledge, friendly, they dress well and always make me smile. The branch looks great!read more

I love everyone at this branch. Super friendly and welcoming. They make everyone feel welcomed and…read moreincluded. They have an amazing team here. I love Poppy Bank and the service they provide to everyone.

EFFICIENCY is lacking! Felt like I was at the DMV. Teller moving at sluggish speed. New tellers…read moreneed more training before going live. The line is always long and forget about the business line. Most of the time, no teller is there, so business clients hoping to zip in and out in a flash, you can forget about it.

ESTABAN should get more training if he has a customer service job! the atm shorted me $100 and i…read morewent to ask him for help and he pointed his finger in my face and said " that is your problem not me, call card issuer " his finger in my face prompted this review... This is the 1st time an atm gave me the wrong amount and now I have to wait a month to get money back. with 4 children 3 under 4 i will struggle

This bank ALWAYS has all 3 ATMs off after hours. Impossible to go late night or early before work…read more Considering that there arent many in the area you would think that they would keep at least one on. No point in going here after hours.

I'm very disappointed with the shortened hours the WF branches are open…read more It is painted on the doors they are open until 5 pm, but in actuality they are only open until 4 pm. If you work a 9-5 pm job, the branch is not available to these customers and this does not serve them well. If the advantage of banking here is having a brick and mortar building to do your banking, this lack of availability has created a lost of incentive to remain a Wells Fargo customer. The many on-line banks are becoming much more appealing plus their high yield savings accounts offer much more interest on your savings. After 35 years of banking at WF, not sure it makes sense any more.

I honestly just love this credit union. Most of my dealings for the past 6 years are with the Seb…read moreand the Guerneville branch. Just easy , helpful & efficient... whether it's my safe deposit box (1/2 price!), or regular banking, etc... never felt like i was treated second class just because i didn't have a ton of $ in my account- which i have noticed is a thing in other big banks that I banked with over the decades. So, comparable products, helpful staff & without the excessive fees of other big banks. I do a lot on line, & did notice the website had some glitchy moments a year or 2 ago when they did some website updating, but nothing deal breaking- was able to communicate with web chat person- not a big deal- irregularities quickly resolved, no issues since. Super happy to be with them vs. an extra fee charging big bank

The Credit Union has helped us with our finances and offers options. Banks like this installs…read moretrust. This branch is friendly, yet professionally informative. Check them out.

Manager Alex u is such a dog he grabbed me when I tried to grab a pen and he was just so rude asked…read moreme to leave. I changed to exchange bank they are so much better and nice .

This branch needs more bankers and workers on the clock, there's always 3 plus people waiting to…read moresee a personal banker. They just need more staff!

Very nice folks in here running this bank. Great safety…read moredeposit boxes. Not the best website but great people.

I've been with EB for close to 10 years. What happened to…read moretheir customer service???? I need to speak with anybody there, I just called and was informed I was number 29 in line??????? Hire another representative please.

I absolutely love this branch. Carmen and all the ladies (and Manny) are excellent representatives…read moreof the bank and it's goals of customer service. They get to know their customers. Not just a hello to a familiar face, but on a real personal level. I bank here for business, and they are very good at making sure I get the info I ask for as quickly as possible and they know and understand my business.