Bias, I recently applied for a home loan they didn't ask for no documentation they never console me…read moreabout anything. She had a nerve to tell me to don't stress yourself trying to come up with some money for a down payment. I heard some bad things about how their favoritism to their own people and any other ethnicity may not get approved. I may have a hard time getting approved. I'm sorry I put my application in there, especially been on the other side of Northern California. Regrets,

If i could put a -0 I would customer service is in the dump…read more They are not smart or detailed when reviewing applicants. It appears they might discriminate and I would never recommend if you are an older adult with a solid credit and financial background.

Went in to change my daily limit so I could pay for a car service. It was a busy time and only one…read morewoman was working to get through everyone but she was so amazing that I didn't even mind the wait. She was so kind and helpful throughout the transaction and made my experience! Definitely the best experience I've had going to the bank!

As we all know customer service at any banks is either a hit or a miss. While in the location I…read moreneeded to take care of some banking needs. The minute you walk into the bank you are welcomed with a nice "hello what can we help you with?" I said a deposit. After waiting in line no more then couple minutes. Then I got to the teller. The teller said welcome to Chase Bank. How can I help you, please. I told the teller I need to make a deposit. Also make my credit card payments. said not problem. No more then couple minutes I was in and out of the bank on Thursday afternoon. If you are looking for a Chase Bank that has great customer service skills. Then you will find at this Chase Location. Overall I was much more pleased than expected. The plus, you have private parking lot. Also street parking.

I went in today to open up a credit card and was greeted by Nayeli who was very helpful and…read moreactually made the whole process much more easier for both my dad and I. Overall very good customer service

This was easily the worst customer service experience I've had at a bank. I came in expecting…read moreassistance with a simple issue and instead was met with a level of indifference that was honestly shocking. My interaction with Jesus was particularly disappointing. Rather than listening, answering questions, or attempting to help, he seemed more interested in shutting the conversation down as quickly as possible. His attitude came across as dismissive and condescending, and at no point did I feel like he was interested in providing customer service. What frustrated me most wasn't that my issue couldn't be resolved. It was the complete lack of effort, professionalism, and basic courtesy. If this is the standard of service at this branch, customers deserve to know before wasting their time. I left without a resolution and with far less confidence in Bank of America than when I walked in.

The staff is knowledge, friendly, they dress well and always make me smile. The branch looks great!read more

I own homes in Sonoma County and San Mateo, PB just opened branch in Burlingame- I drive by often…read moreToday I entered main SR Branch with intent to open basic checking and a 4 step CD ladder. I presented all required forms of identification and certified funds from my previous major money bank, Eg - chase or Wells Fargo. Upon entering , tellers were nice enough and said wait for a banker, ok - I'm patient, short wait. Now person greets me as the assistant branch manager, asks what can I do for you. Somehow he and another staff member couldn't decide "who" can help me. I decided to sit with the staff member not the assistant manager who was completely confused when I asked about titling the name of account to my living trust - guess what he called the assistant manager who pawned me off of the staff banker to get his answer which was nearly disrespectful very curt in the negative. PB outsources debit and credit card fulfillment to another banking partner, I know this. Really pissed in the manner my Potential PB banker told me ". You'll have to wait 2 weeks plus for a basic atm card. They took my social and wanted to give a credit card though, I declined the offer. Maybe PB is better with commercial and SBA loans , Note I attempted to open basic checking 6 months ago and left the branch due to no attention. Drive to bank with new Benz I own, have large certified funds , walked in looking like a dead head hippie . Guess I'm not the client PB is looking for. Executive leadership tip- if you're paying for branch management' training ( they are a newish bank) make sure to include emotional intelligence factors. Guess my pittance of $ goes to another FI . That means Financial institution in regulatory speak. In fairness they are a OK retail bank for the most consumer needs. If that's you - better choices than PB. Done, mike drop

EFFICIENCY is lacking! Felt like I was at the DMV. Teller moving at sluggish speed. New tellers…read moreneed more training before going live. The line is always long and forget about the business line. Most of the time, no teller is there, so business clients hoping to zip in and out in a flash, you can forget about it.

ESTABAN should get more training if he has a customer service job! the atm shorted me $100 and i…read morewent to ask him for help and he pointed his finger in my face and said " that is your problem not me, call card issuer " his finger in my face prompted this review... This is the 1st time an atm gave me the wrong amount and now I have to wait a month to get money back. with 4 children 3 under 4 i will struggle

This bank ALWAYS has all 3 ATMs off after hours. Impossible to go late night or early before work…read more Considering that there arent many in the area you would think that they would keep at least one on. No point in going here after hours.

I'm very disappointed with the shortened hours the WF branches are open…read more It is painted on the doors they are open until 5 pm, but in actuality they are only open until 4 pm. If you work a 9-5 pm job, the branch is not available to these customers and this does not serve them well. If the advantage of banking here is having a brick and mortar building to do your banking, this lack of availability has created a lost of incentive to remain a Wells Fargo customer. The many on-line banks are becoming much more appealing plus their high yield savings accounts offer much more interest on your savings. After 35 years of banking at WF, not sure it makes sense any more.

I honestly just love this credit union. Most of my dealings for the past 6 years are with the Seb…read moreand the Guerneville branch. Just easy , helpful & efficient... whether it's my safe deposit box (1/2 price!), or regular banking, etc... never felt like i was treated second class just because i didn't have a ton of $ in my account- which i have noticed is a thing in other big banks that I banked with over the decades. So, comparable products, helpful staff & without the excessive fees of other big banks. I do a lot on line, & did notice the website had some glitchy moments a year or 2 ago when they did some website updating, but nothing deal breaking- was able to communicate with web chat person- not a big deal- irregularities quickly resolved, no issues since. Super happy to be with them vs. an extra fee charging big bank

The Credit Union has helped us with our finances and offers options. Banks like this installs…read moretrust. This branch is friendly, yet professionally informative. Check them out.

Manager Alex u is such a dog he grabbed me when I tried to grab a pen and he was just so rude asked…read moreme to leave. I changed to exchange bank they are so much better and nice .

This branch needs more bankers and workers on the clock, there's always 3 plus people waiting to…read moresee a personal banker. They just need more staff!

Very nice folks in here running this bank. Great safety…read moredeposit boxes. Not the best website but great people.