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    Chautauqua County Visitors Bureau

    5.0 (5 reviews)
    Open Open 24 hours
    Updated 3 months ago

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    Ask the Community - Chautauqua County Visitors Bureau

    Athenaeum Hotel

    Athenaeum Hotel

    3.4(38 reviews)
    0.6 mi
    $$$

    This was our third stay at the Athenaeum, and we've now spent the last two years in Suite 8. We've…read morealready booked our return for 2027. Suite 8 has become our favorite room. It has its own private entrance and porch, and it's located right next to the Amphitheater. One of our favorite parts of the week is sitting on the porch in the evening and listening to the concerts without ever leaving the room. We still love the Athenaeum for its history, charm, and unbeatable location. Being able to purchase our Chautauqua gate passes through the hotel is another nice perk. They're printed and waiting for us when we check in, making arrival quick and easy. So why did I lower my rating from five stars to four? Housekeeping has changed noticeably since our first visit. During our week-long stay, the room was never actually cleaned. Towels were replaced and the trash was emptied, but the floors weren't cleaned, the bed linens weren't changed, and the room was never refreshed beyond the basics. We also ran into a maintenance issue. Although the shampoo, conditioner, and body wash dispensers in the shower were full, none of them worked. We ended up buying shampoo and conditioner from the Plaza store and relying on the bar soap provided by the hotel. Neither issue ruined our stay, and we'll absolutely be back. But for a hotel of this caliber, I expect housekeeping and basic room maintenance to be better than what we experienced this year.

    I stayed at the Athenaeum July 19-25. Before arriving I called to inquire whether there would be a…read morehairdryer and iron in the room and was assured that there would be. It did not occur to me to ask whether there would be a mirror in the room, as I've never been in a hotel that didn't have one. When I found that, aside from the small bathroom mirror located far above my height, there was no full-length mirror in the room, I asked about this at the front desk. I was told that they would see if they had a mirror that could be installed. When nothing happened, I inquired again and was told that the hotel had no other mirrors. Apparently, some rooms have mirrors and some don't and this seems to be fully acceptable to the management of the Athenaeum. I got no apology and was, in fact, made to feel like my request was unreasonable. If I were managing the hotel, I would think it worthwhile to send a staffer to the nearest hardware or dollar store to purchase a full length mirror and install it in the $400 deluxe double room. Total cost: less than $20 and a half hour time. Furthermore, the prefab plastic shower stall lacked a grab bar or even a shower mat. Given the average age and mobility of guests at the hotel, this seems like an accident (and liability suit) waiting to happen. I tried sending this as feedback directly to the hotel, but could not get to a link or contact info that would have allowed me to do so.

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    Chautauqua County Visitors Bureau - visitorcenters - Updated August 2026

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