Sanford Honda was the easiest buying experience I have ever had in purchasing a vehicle! Hands Down…read morethe easiest! I would go back again if in need of another vehicle. Go and purchase from Joy C... she was totally wonderful .

During my recent visit to Sanford Honda for car repairs, I received a text from Summer expressing…read moreinterest in purchasing my vehicle make and model. I responded, sharing my concerns about my outstanding loan and poor credit. Summer assured me that Sanford Honda had special programs in place to assist. However, when I arrived, I was unable to meet with Stacey or Bill as instructed. Instead, I spoke with a new employee who appeared unfamiliar with my situation. I felt that the initial information provided was misleading, and my time also gas was wasted. I have retained the text message.SANFORD HONDA SUCK!!! Jessie in the parts department was awesome HE is the onl person that was helpful!!

Thank you Abby and the service team for assisting with changing out my tail light assembly- I will…read moremake left hand turns with the ultimate confidence for the next 2 years- seriously- thanks!!

Janzens has helped my family in many occasions. The team is amazing…read more No pressure on buying a car and they do their best to help clients purchasing one. They also do my car services. Always good and professional.

I would strongly caution anyone considering buying a vehicle from JT Automotive Group. My…read moreexperience has been extremely disappointing and financially devastating. Shortly after purchasing my vehicle, it became non-operational due to serious mechanical issues with repair estimates exceeding $18,000 -- almost the value of the vehicle itself. I feel the condition of the vehicle was not properly disclosed at the time of sale, and when I reached out for help, I received little assistance or accountability. What made the situation even more frustrating was the lack of transparency and support after the sale. Instead of working toward a reasonable resolution, I was left dealing with a vehicle I cannot drive while still being responsible for the loan payments. This has caused major financial stress and negatively impacted plans I was working toward for my family and future. I believe customers deserve honesty, transparency, and fairness when making such a large purchase. Based on my experience, I would encourage anyone shopping here to have any vehicle independently inspected before signing anything and to carefully review all paperwork and warranty information. I am currently pursuing formal action to protect my rights as a consumer.

I purchased a beautiful 2014 Toyota Highlander Limited (Burgundy exterior and Almond interior). I…read morecalled the dealership last week and spoke to the salesman named Will. Will answered all my questions and sent me videos and pictures of the car addressing all my concerns. He was a great help and very pleasant to work with. After driving the car home for over 200 miles, the ride was very smooth and nice. Everyone in the office were also very nice and helpful. I will definitely come to JT Auto Group when I need another car. Also, they gave me express service and the title and plates came yesterday. I was really surprised and happy.

Go see Bill Bailey at Sanford Ford!!! He's the best car salesmen out here. Met us in the parking…read morelot this morning with a smile. He was very friendly and polite. I look forward to buying more cars from him!

Excellent service. Called and talked to Dan in the service Dept. Got an appointment at 1:00pm for…read moreroutine oil change and tire rotation. Out by 2:00 pm . Yes.... the same day. Friendly people. Talked with Colin and George in the sales Dept. Great people here.

I got an offer online to sell my car at Classic Nissan for about $4,500. Because I live about an…read morehour away, I explicitly asked Kimberly when she called if $4,500 was a reasonable estimate of the final offer and was told yes. Their final offer was $2,500. The reason? Not the tires, the condition of the interior or exterior, or any mechanical issues with the car, which they told me were all in surprisingly good shape for a car of its age -- it was the model year and the accident history, both of which I honestly reported on the online form and they could have viewed on the CarFax or AutoCheck reports. I recognize that dealerships can't give a final offer until they've appraised the vehicle. I do not understand why they can't give me an accurate, good-faith initial offer when I honestly disclosed the only factors bringing down the value at the very beginning. The one positive of my experience was Henry, who sat and chatted with me for the half hour I spent at the dealership. Otherwise, this was one of exceedingly few one-star experiences in my life.

If I could leave a negative review, I would. Initially, my daughter spoke with someone about a…read morevehicle that was within our price range.  When we got there, however,  we discovered that they refused to finance a used car in our initial price range.  Then we were shown a car that would have run about $400 a month. Their salesman pulled the usual car sales stunt of delaying and delaying until we were so tired that we just wanted to get out of there.  Then we were shown a new car and I remarked it might be a better deal because of the rebates on a new car, with which the salesperson agreed.  When it finally became time to do the paperwork, that's when we were informed there wouldn't be any kind of rebate on the new car. Then, when he said it would be about the same monthly payment, it actually ballooned to over $100 a month more, and of course, the comprehensive warranty for another $30 a month. Within one or two days, I kept getting a message on the dashboard that the left rear tire was losing pressure. I found out later than they needed me to come back in due to another document that needed to be signed. Why it couldn't be signed by docusign, I don't know. When I spoke to the manager, I mentioned the problem with the tire. I've had to spend somewhere between $30-40.00 stopping for air to pump the tire back up to its recommended PSI. So, being in a hurry, and driving in from out-of-town to accomodate them to sign another paper that somehow was overlooked, I would have thought in the interest of maintaining good customer relations, especially with a customer who had bought a brand new car just a few days ago, that their service department would simply replace the tire that started losing air within a day or two after driving the car off the lot. To my surprise and annoyance, I was informed that it would have to be put on the lift to determine the cause, and if it couldn't be patched, I would have to pay the difference between the cost of replacement and the warranty.  Also, the guy to do it was on break so I'd have to wait at least an additional 30 minutes before it could be put on the lift. The final straw came when I assisted someone in jumping their battery and discovered the hood is missing the rod to prop up the hood. The bottom line is that I'm sorry I ever came to them. I'm sorry I bought the car. I need a car, so I suppose it's better than nothing, but I also doubt that I'll ever do business with Classic Nissan of Sanford ever again. Now I just got a call that they forgot another document that needs to be signed. My advice to anyone looking to purchase a vehicle is avoid them like a plague.

Had my brakes done. Passed inspection of vehicle while have brakes done. Looked at me RO nothing…read moreneeded to be done. Tech approached me outside and informed me my under carriage was all rusted. I stated no its not!!! You need ball bearings Infront I said not I don't!!!! I knew he was lying because he did not report this to Shannon on my RO. I will never have my vehicle done there ever again.

My complaint is about bait and switch on pricing for service from what is quoted online compared to…read morewhat they charge you when you arrive at the service department. schedule a transmission service for my truck, put all the correct information in gives a price showing my specific transmission and when I get to the service rep they tell me that online is the wrong price and do I still want the service performed as many people refuse and leave, so they know it is a misleading item. Service manager followed up next day to see get a review. After pointing out the error, their response was I can see how you selected the wrong thing and quote service intervals that don't match Ram 2500 service interval. So misleading website and it is my fault. The final bill was 61% higher that the online quote, but had to have it done, just don't want anyone else to trust them. Y