I scheduled an appointment with Leith Chrysler Dodge Jeep Ram to view a specific truck. Upon arrival, I was told there was no record of my appointment and the truck I came to see was not on the lot. I was informed this was due to issues with the dealership's third-party scheduling system. If this is a known problem, it should be corrected rather than passed on to customers. According to the salesman, this has been a continuous issue for the dealership for quite a while. Despite the vehicle being unavailable, I stayed to discuss pricing so the process could move forward once the truck arrived. During that conversation, I was repeatedly asked how serious I was as a buyer, even though I had taken the time to come in person and was prepared to purchase. The dealership promotes a "no hassle, no haggle" pricing model, but the numbers were not presented clearly. An optional theft recovery add-on was initially included in the pricing and only removed after I questioned it. This was far from transparent and very clearly counter to their no haggle no hassle claim. My interaction with the sales team was far from professional throughout the entire interaction. The salesman failed to even provide his name and immediately jumped into trying to get me to agree to a sale even though the truck wasn't even present for me to assess. The interaction also reflected a lack of understanding of basic financing and payment options. When I explained that I would provide a certified check, the salesman did not appear to know what a certified check was, which was frankly surprising and did not inspire confidence in the professionalism of this dealership. I was then told the truck would be ready the following day between noon and 1 PM and that I would be contacted with an update. No one followed up. After the visit, I sent an email to dealership leadership outlining these concerns and giving them an opportunity to respond or address the experience directly. That communication was also ignored. This review is not based on price or negotiation outcome. It is based on avoidable issues with appointment management, transparency, communication, and follow-through. Customers should expect a professional and organized process and clearly this was not demonstrated by the team at Leith Chrysler Dodge Jeep Ram. read more

My current issue is their lack of integrity and repairs. I brought my truck in Dec 28th 2025 for repair due to a faulty fuel pump. I told them that the fuel pump was the issue, however, they "diagnosed" a faulty starter. The dealership ended up replacing the starter that was working just fine, leaving me with a faulty fuel pump still that worked intermittently. In their verbiage via service records I obtained clearly shows that they never even addressed the fuel pump, they just looked at the starter motor completely dismissing my concerns. March 8th 2026, the truck dies again, with the same issue, in the middle of a busy parking lot on a steep slope leaving me stranded and blocking traffic. I paid out of pocket, even though my warranty covers towing, to have to truck towed back to the dealership for the same issue. This time they finally admit the fuel pump was the original issue but refuse to assist by providing a loaner vehicle. Since they diagnosed the wrong part and completely dismissed my concerns, they should have provided a loaner since I am now without a vehicle again due to their incompetence. I have paid almost $2000 in rental car fees thus far due to their negligence and incompetence. Simply put, they refuse to help a long-time customer and a Dodge/Ram owner of the last 25 years simply because they don't want to cover rental fees - in their own words "We wont be reimbursed". This organization makes millions in revenue but still refuses to help long-standing loyal customers. Nothing but greed within their walls. Beware of all business you do with them, read the fine print, ask all the questions because they will find a way to rip you off. I know they will respond to this with their same song and dance asking to call management, however, speaking to them has done nothing. read more

Absolutely Unprofessional Experience - Deeply Disappointed My partner and I located a 2022 Ram 3500 Big Horn that perfectly fit our towing requirements for our 2021 Grand Design Momentum 351M M-Class. We contacted the dealership immediately when they opened at 8:30 AM to confirm availability and offered to place a deposit or hold payment to ensure the vehicle would not be sold before we arrived, as we were traveling over nine hours from out of state. The receptionist transferred me to the sales manager, and I left a detailed voicemail explaining our situation. No one returned the call. At 9:00 AM, we submitted a "schedule a test drive" request through their website. Within one minute, a salesperson called and confirmed the truck was available. We clearly communicated our travel plans and intent to purchase, and the salesperson assured us the information would be immediately passed to management and that the vehicle would be ready upon our arrival. We then booked an Airbnb nearby and began our trip, bringing along our working K9. During the six-hour drive, no one from the dealership contacted us. We even texted the salesperson mid-drive to confirm the truck was still available -- he verified that it was and reiterated he had notified his sales manager that morning. When we were just 50 minutes away, the sales manager finally called to say that "someone is coming in to buy the truck at 4:30." There was no apology, no effort to make things right, and no accountability. The situation was handled poorly from start to finish, especially considering the extensive communication and effort we made to ensure clarity. After taking every responsible step -- calling early, leaving messages, confirming multiple times, and offering to place a deposit -- we were treated as if our time and money had no value. This experience reflects extremely poor business ethics and unprofessional conduct. Out-of-state buyers should be cautious. It's clear this dealership does not prioritize honesty, communication, or respect for its customers' time and commitment. read more

- BE WARNED RUN the other way. This is, hands down, the most untrustworthy service center/ mechanic in the area. Our experience with them has been a perfect storm of negligence, incompetence, and unfortunately probably just simple dishonesty. Firstly I'll say, I'm not one to leave bad reviews unless I have a very serious experience at an establishment It all started nearly a year ago with a negative experience I hoped was a one-off. Fast forward to now -  not having much option but to go back as the next closest Jeep place is about 30 minutes away, we decided to give them another chance as we needed some minor bodywork on our vehicle. Chalked up the previous negative experience to possibly a bad worker at the time that might no longer be working there The current issue we have is the tailgate hinges, hinge covers, and what holds the trunk open and closed has become damaged. What should be a simple fix (as expressed by them) has become a months long process that has still yet to be resolved. When you call them it's impossible to get ahold of the manager, can't leave a voicemail for them to call you back because the voicemail box is full, so you have to keep calling and calling or showing up in hopes you can get ahold of someone. When you do finally get in touch with someone they don't have dates when your parts will be in, promise to call you back "tomorrow" with more information and never do the last time we left our jeep there - as one of the seat heaters weren't working they took hours to "inspect the problem" charged several hundred dollars just for the inspection and we ended up with the back mat of the trunk missing. They claimed it wasn't there when we brought it in and offered no resolution. As we didn't have any video evidence to prove it, what can you do? Final Thoughts -- I've never been treated with less importance from another place in recent memory. Whether it's deception or just incompetence, this service center fails at every level. If you value your vehicle, sanity, and wallet, do not give these people your business. They will waste your time and leave you more frustrated than when you started. Take your vehicle anywhere else. read more

Fucking joke of a dealership. Charged me 293$ for an oil change and tried to say it was because of a diesel engine. My diesel jeep grand Cherokee had an overheating issue - Every time I would bring it there, it would get fixed after a month of waiting then I would drive it home to break down on the way home. Tried to charge me 1,500$ each time for the same thing. Go elsewhere to a proper diesel mechanic if you have a diesel car/truck. read more

The salesman Andrew was awesome no pushy sales!!!! They got me in and out quickly!! Good numbers on my trade in!! The whole staff was awesome! From sales to finance. I have been to the service department in the past and they are awesome as well!! Thanks! read more

So, to be clear, this is for their Service Department. Had my 2024 Ram Rebel in Friday for an oil change / tire rotation, and replace a fog light (shouldn't be going out with only 8k miles on the truck) but they got the part overnight from ATL. Stopped in Saturday morning and was told 45-60 minutes. Well, 1.5 hours later (on my Saturday), I was informed that they are not able to complete the light replacement due to a screw not coming out and that I will have to bring it back Monday...like, seriously, WTH. I could've gotten that far in less time watching a YouTube video. The only saving grace (coming back another day is not a win for a light bulb change) but Charlotte is going to have a rental (covered under warranty anyway). Standby for an update to this...super frustrating read more

This is in regard to the Service Department. I would give it zero stars if possible. On 4/7/2025, I had to take my RAM 1500 into to have the codes cleared because my battery died. I called the Service Department and was told to go ahead and bring the truck to them and they would clear the codes. I had to work, and my wife happened to be off, so she took my truck to the dealership. Once there, they told her my truck had 69 codes and that a technician would need to look at it before clearing them. They then said it may take a little while before a technician was available to look at it. I decided to pick up my wife on a break from work and told her to let them know to just go ahead and perform an oil change and tire rotation while they had it since it would be there for a little while. The service employee, Kayla, told her that they offered an oil change package deal which included 3 oil changes for $240. On top of that they were currently offering a $50 discount so the price would be $190 for 3 oil changes. That seemed pretty reasonable, so we decided to purchase the oil change package. That evening when picking up the vehicle we were told our total bill was $342.67. The bill breakdown shows a labor charge of $319.99, a miscellaneous charge of $46.99, less $50 discount and sales tax of $25.69. We questioned the total with the same service rep my wife spoke to in the morning. She told her the oil package cost $290 minus $50 discount (making it $240), a charge of $29.99 for rotating the tires, a miscellaneous charge of $46.99 for disposal of materials and sales tax of $25.69. This is about $100 more than we were told it was going to be. First of all, the oil package went up from the quote of $190 after discount to $240 after discount and then they also added a charge of $46.99 to dispose of materials which they explain is for materials disposed of. This seems unethical and dirty. Why would you not include the disposal fee in the package price and if it is not included, that should be made known before hand. The service rep asked another service rep to help explain the charges to us, but he just reiterated the same thing stating that is just what they do. It was almost closing time and we had another appointment to make prior to 6pm, so we could no longer argue the issue with them. My wife called the service manager, Jim Cassel, the next day and had to leave him a voice message. He called the next day during her working hours and left a message as she was unable to answer the call while working with patients. She returned the call after work and again had to leave him a voice message. She stated her working hours and asked for him to call her after 2pm. Then over a week later, with no additional return calls from Mr. Cassel, she called him again. After multiple times, she was finally able to contact him. She tried to explain the situation and ask for an explanation for the difference in the oil package quote and the final bill total. He pretty much just stated the same as the service reps, but then also noted, that all people make mistakes. That was it! That is what he considers customer service, and he offered nothing else... We understand people make mistakes, but the difference is we were raised to own our mistake, take responsibility for them, and to make them right. Unfortunately, Leith Chrysler Dodge Jeep Ram of Aberdeen, NC doesn't have customer satisfaction as a priority. Secondly, Mr. Cassel then tried to say that their business is "transparent" by not including the disposal/shop charge included in the oil change package like other businesses do. What? It is more transparent to include the charge sir rather than tack it on to the end without disclosing to the customer that is how you conduct business. That was $46.99 that we were not told up front that we would be charged. Due to this, we only plan to have our vehicle serviced for the next two oil changes that they owe us. Please learn from our experience and have your service performed elsewhere. read more

My car buying experience was outstanding. Jim- john Thank you both for your hard work making this happen so quickly! John maybe - just maybe in a couple years you can talk me into trading my Taco for Ram. This dealership really went above and beyond for my wife to get the Wrangler of her dreams. Cheers, Daniel read more

The Best Car Place Ever! We purchased 2 cars from her! John was our Salesman he went above and Beyond for us! Even months after purchasing our cars he remembers our names! But, another Great Quality is the service department! Sam Specht maybe small but, she fights for you to get the Best Deal on tires and other services! She went the Extra Mile for me! I am grateful! And she is so caring and knowledgeable! Thanks for hiring a Great Team of workers! Annie read more

I have always has such good experiences with this dealership and their staff. This is the all around best group of people I've ever had work on my vehicle. They are understanding, kind, and hardworking. They are communicative and so accommodating to our family's needs and fixed my jeep right up when it was having issues. Thank you all for your diligence and for being so wonderful to our family. read more

Leith Chrysler Dodge Jeep RAM - Car Dealers Near Me - Aberdeen, North Carolina

We bought a truck with a 30 day warranty. The transmission has now went out and since we have drove more than 1000 miles we are SOL. The dealership said there was nothing that they could do about it. You should not sale vehicles with bad transmissions and then do nothing about it to help your customers. Very disappointed. read more

Speedy service. Military discounts. Clean waiting areas. Friendly service. Can't ask for more from a dealership. Took our vehicle in for computer recall. There was a significant line ahead of us. We were expecting a long wait. We were told it would be about an hour. 35 minutes later we were told it was ready. I'll be back for more service. Thanks! read more

Awesome service!! Had been looking around for a Jeep was actually going back and forth with another lot about trade in. Stopped in to see what they had. The 4x4 I was looking at they didn't have. The salesman Tommy Freeman came onto the lot. I told him what I was looking for and within what price range. He actually had found me a Jeep by the time I got home. I let them look at my trade in the next day. We negotiated and the deal was done in several hours. He actually went over all the accessories linked my phone and even my favorite radio stations. I can honestly say it was painless read more

Leith Chrysler Dodge Jeep RAM - My new Jeep. - Car Dealers Near Me - Aberdeen, North Carolina

3/29/2021 - I am revising my review for Leith Chrysler. - After owning the 2020 Pacifica for about 4 months and having less than 5000 miles the van started to leak in the back / collecting rain water in the 3rd row well for the seats. The repairs started 2/15/21 and finally resolved 3/25/21 after 3 attempts by the dealer. I get it sometimes things happen and Chrysler stood behind the van 100% and the leak is fixed. However my big complaint is the quality of workmanship of the service department. My van was returned to me the final time filthy. I went through the expense of putting in floor liners. Since the techs had to work inside the van they tracked mud and dirt into the van. That is understandable. What I don't understand is why they will not clean up after themselves. Today 3/29/21 I was cleaning the top of the van and discovered the techs got body seam sealer all over the panoramic sun roof glass. This is the final straw for me. I will be contacting the general manager of Leith and contacting Chrysler. Either they will clean the sealer off of the glass to my satisfaction or replace the glass. Either way I am completely done with this dealership. It is obvious to me that they do not care about the quality of their work or property that belongs to a customer. 1/19/21 - I had some warranty work completed on my 2020 Pacifica Hybrid. I was very please with the experience from diagnosing the problem to ordering the parts and having them installed. Service Advisor Tiffany is a rock star. She is very helpful and communicates flawlessly during the process. Initial Review - I am happy to say that my warranty issue with the Pacifica was resolved 100% The sales experience was very pleasant. It was a pleasure dealing with everybody at Leith from the initial contact to Eric and your finance team. I would highly recommend this dealership for anybody searching for a new car. read more

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I really want to thank Mr Bailey for all his help in my first new car. I've done nothing but make his life pure hell not being able to decide on a truck. He never gave up on me. He called everytime a truck came in and even called Monday mornings to say nothing came in. All in all a great experience all the way around. Thanks for putting up with my shit and not giving up. From the Scott family thanks for everything and Sir Henry says thanks for the water. read more

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I brought my baby in for a recall on the airbag passenger side, and upon arriving at my appointment at 11 AM, I was told that It would take 2 and a half hours and since it was almost lunch they probably would not start it before lunch. The woman who scheduled me told me it would take an hour and a half. Jamar saw to it that it was repaired before lunch and i was on my way in no time whatsoever. Thank you,Jamar. What a pleasure doing business!! I was greeted by each employee i passed as well. Go to Leith! read more

Great experience purchasing a pre-owned vehicle at Leith CDJR. Japheth Moon was our salesperson and he made the process painless. From our first phone inquiry to our test drive to signing on the dotted line, Japheth was 100% professional. Japheth went above and beyond and drove the vehicle to our home, followed up when we needed fluid adjusted and answered all our questions about registration and tag delivery. Highly recommend Japheth and the team at Leith CDJR in Aberdeen. read more

I have a 2021 Ram 1500 and took it to Leith Ram to have it serviced, they sold me 3 oil changes at a reduced rate that was good for one year. I have been back twice and each time they told me it would be 1 and 1/2 hours before they even started on my truck. They will not allow customers to schedule a routine service visit yet expect customers to wait in excess of 2 hours. I went right around the corner to "The Oil Changer" and was in and out in 30 minutes. I have now figured out why Leith Ram sold me a multiple oil change package, they know that most customers will not use all 3 service because who can wait 2+ hours for an oil change. read more

I discovered online they had the specific SUV that I wanted. When I arrived: - The vehicle was 99% as described (It had a tiny chip in the windshield) - The price was exactly as quoted with no surprises. - They beat the credit union's interest rate and supplied me with a great auto loan. - Everything went well, except the checkout process, which took hours. They said they were very busy that day- it appeared I had arrived at the same time a couple of other buyers did. I would use them again. read more

I am new to town and had the pleasure of working with Jamaan Bailey at Leith this past week. It was time to upgrade my Ram Eco-Diesel and Jamaan was such a pleasure to deal with. He spent time thinking through with me what I actually needed and made sure I drove everything before making a decision. Jamaan and his team worked hard to find the best financing options for me with no pressure. The entire team there is great to work with and Jamaan's sense of humor and customer service will certainly bring me back to see him and Leith for my next truck! read more

Leith Chrysler Dodge Jeep RAM - Car Dealers Near Me - Aberdeen, North Carolina

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In past visits there was no issues and walked/drove away with a great experience. For this visit was least than thrilled with the service department. Brought in my wrangler for a EGR valve replacement, according to everything I researched, replacement is 1 1/2 hours and the Mopar EGR valve is $140.00. Waited 4 hours in waiting area, charged 3 hours @$100.00 per hour labor and 1 Mopar EGR valve @ $230.00 and $35.00 for shop supplies which are not listed on the invoice. The total cost $605.00 There were not updates on vehicle status while waiting in lobby from service advisor. Was not happy when I left...... read more

Very unprofessional. The buying process took over 6 hours. The dealer lied about warranty, and would not stand by his word. He spoke poorly of other customers to us. He also took personal calls while working with us. Would NOT recommend! read more

I have been doing business with the Leith service department for a while now, and they have always been trustworthy and honest with me.

Worse experience in a dealership. My wife and I will never go near this dealership. I actually end up buying my brand new Ram from a dealer in Missouri instead of them. Sales manager on the floor acted extremely rude and threw the quote from the truck on to my face. I advise search your truck in the auto trader and purchase somewhere else. read more

Eric is the coolest car salesman ever if you want a truck or anything I would go see them!

Really fantastic experience with John Megyas in sales. I emailed several dealers asking for hard numbers on a new vehicle using the "get my e-price" button, and he was one of only two who got right down to business on both the new vehicle and my trade. The rest of the dealers just sent out generic, pushy "When can you come in and test drive?" emails. I've negotiated about 15 new cars for family and friends and John was the most authentic, straightforward experience. No time wasting. Excellent communication. Straight talk. read more

Loved my experience at the Leith dealership and with Collin. He helped me pick out my perfect first car that was within my budget and had everything I wanted and more. Go to Leith for a pressure free, relaxed car buying experience and ask for Collin! read more

Ahhhhh. The joys of buying a new car :) I went in to Leith to get the oil changed on my Jeep Commander and ended up trading it in on a Dodge Challenger. I think I got the better end of the deal, particularly because my wife probably won't let me take her car in for an oil change now! The good: I had a great buying experience. Bill did a great job, no pressure, just great conversation. He was willing to talk about the car, or wherever the conversation took us, while I thought about the purchase. Truly no hassle. Sloan in the 'hated' paperwork room was a true gentleman. Friendly, helpful, knowledgeable, and funny, he walked me through all the paperwork and even got me a great interest rate. Where they can improve: Service department. I had a 9 am appointment for an oil change that ended up taking 5 hours...but I'll give them an hour back for the rainstorm that knocked out there computers. Though I don't quite understand what a computer has to do with 5W40 and a filter. read more

Came in for a left turn signal light that was out and an oil change. $1500, 3 different trips, and 14 hours of my time later they finally fixed my light. Wasn't even the money spent that pissed me off it was the not being told and updated on what was being done and just the amount of time that was way under quoted on how long it would take to finish. Very disappointed. read more

Absolutely worse experience I've had at a dealership! My husband had been researching his dream truck and was so excited that there was one 30 minutes away. We pull up to the dealership (financing already secured through navy federal!) and he asked if he could test drive it. I'm sitting in the car and overhear the manager tell the says man something along the lines of "he's just trying to drive it." A few minutes later the salesman is telling my husband he can look at the car/the inside but he needs to run "figures" to see if he'd still be interested. Needless to say we exchanged words and will never give them our business, we're on the way to another dealership an hour away to make our purchase. POC beware. read more

My mother purchased a "new" used car from leith mcbrayer a few weeks ago and we were very pleased with the service. She was looking for a nice car at a reasonable price and that's exactly what we found at leith mybrayer. Neil was our sales man and he was very helpful. He answered all of our questions about the. Car and never pressured us into buying a car we weren't 100% happy with. We went a couple different test drives when we had decided a car sales manager Jim Parkin was there to get us the best financing possible. We got the car at the monthly payment we were hoping for. I would recomend buying from leith mcbrayer to anyone who asks. They are courtious and customer oriented. It was a real pleasure doing buisness with them. P.S. my mother came in from out of town to buy her vehicle and Jimmy, Neil, and Sloan all came in on their day off to finalize the deal for her. Leith mcbrayer has a top notch team working there to make things happen. read more

The service staff are always exceptionally friendly, having been there at least 10 times. Customer service at dealerships seems to be a luxury anymore; here the staff are always helpful, tentative, and I continue to return for that alone. Thanks! read more

Sooooo....I cannot thank Mr. Jamaan Bailey at Leith Chrysler Dodge Jeep enough!!! Anyone that knows me knows I literally HATE car salesmen. Jamaan isn't a car salesman at all, he is the coolest down to earth guy that I actually honored to call a friend. He will even call you on your birthday to sing Happy Birthday Homie to your voicemail! See, super cool guy! I hope Dodge keeps it up over the years with their vehicles because I loooooove my 2018 Durango R/T and when this one wears out Jamaan you better be around to get me a new one! This guy is my go to! read more

THE BEST customer service period!!!!! The staff will bend over backwards for you, I have never been to a dealership like this....it was very refreshing read more

This dealership will help you find exactly what you need and always looks out for your best interests when finding the perfect car. Joey Pressnell helped us find our perfect ride for our new growing family. Highly recommended!!! read more

Always helpful, and they don't give my wife a hard time when she comes in to get her vehicle checked. Highly recommend!

Although I have a Toyota Camry, I decided to go to this particular dealership because my car Pinkberry is a princess and I was scared to take her to the Toyota dealership due to its AWFUL reviews. I needed to get my vehicle serviced and although I had an appointment for a Friday, I had some open time in the morning on Wednesday and they just saw me right then and there. Although it falls under express services, I was very pleased with how accommodating they were. Although it took a minute, they were able to pull up my needed services based on mileage for my Toyota and performed it in about 1hr 15min. In total, I was in the shop for 1hr 45min. I was happy with the package I got- 4 tire rotations and 4 oil changes with synthetic as opposed to conventional (which is cheaper by about 50%) for a little over 200$ (?). The only thing I was a little put off by was the customer service of one of the receptionists at the service desk. He wasn't overly helpful in helping me figure out what services Pinkberry needed because she is a Toyota. He almost seemed annoyed pretty much telling me, "well, it's not a Toyota so I don't know what to tell you". Overall, I am pleased with my experience and I will be back- That and I have no choice, I purchased the package! read more

Andre Hooper is the Man. Our family got what we wanted, how we wanted it, in a timely manner. Could not have asked for better service, highly recommend him when visiting Leith Dodge, Jeep in Aberdeen, NC. the Queen Family read more

If you are going to need a car repaired there and not have a warranty run the other way. I took my car in to be repaired after calling just about every week and getting the run around for about a month. My husband had to go into Leith to find out what is wrong FINALLY we were told that the engine had to get new heads. This job went from $700 at the beginning to about $2800. We had to wait to get the car back till we had gotten our tax check. Within 1500 miles the car started leaking oil. My husband took the car back and was told to leave the car and it would cost another $500 and they would get to the car sometime in the next 2 weeks. I told my husband we will go to a real mechanic. I now have my car in the shop with another mechanic. Leith worked on my engine and did NOT put seals on the Crankshaft or the heads. They also refuse to pay for the mess up they did. I will never go to this dealership again. I will go up to Sanford. read more