Sanford Honda was the easiest buying experience I have ever had in purchasing a vehicle! Hands Down the easiest! I would go back again if in need of another vehicle. Go and purchase from Joy C... she was totally wonderful . read more

Sanford Honda - Car Dealers Near Me - Sanford, North Carolina

During my recent visit to Sanford Honda for car repairs, I received a text from Summer expressing interest in purchasing my vehicle make and model. I responded, sharing my concerns about my outstanding loan and poor credit. Summer assured me that Sanford Honda had special programs in place to assist. However, when I arrived, I was unable to meet with Stacey or Bill as instructed. Instead, I spoke with a new employee who appeared unfamiliar with my situation. I felt that the initial information provided was misleading, and my time also gas was wasted. I have retained the text message.SANFORD HONDA SUCK!!! Jessie in the parts department was awesome HE is the onl person that was helpful!! read more

They don't open at 7:30, for starters. I bought a certified preowned vehicle from them in May of last year. Since then I have replaced all four tires, the rear brakes and had to have the electronic system reset. I was told by them that it needed a head gasket three months ago with no sign of a blown head gasket. Wanted to charge $5K. Was told Honda would not honor the warranty that I paid for. Run as fast as you can from this dealership. Shady and dishonest. read more

I purchased a van from here and the experience was not bad. Sam helped me and she was very kind and professional. I suggest asking for her when you are in the market for a vehicle from here. She will do whatever is in her ability to do to make sure that you're happy and she made the process very simple. read more

Great customer service! Mark from service has been super helpful with answering my questions and making the process more easy. They definitely do go above and beyond for their customers here. read more

I purchased a used 2016 VW Beetle in November 2023. I would NOT recommend purchasing any used vehicle from this dealership. It began with being advised at the last minute, (as I was about to leave the parking lot--deceptive at best and should have been taken off the original price,) there was only 1 key fob--that was a $500 bill when replaced at the VW dealer. The next issue was the horn not working: $500 later that was repaired. The latch on the rear hatch door is randomly not working. The Bluetooth is now not working all of these repairs occurred within 6 months of the purchase. I understand that buying a used car is a "buyer beware" situation--but this seems extreme. I owned a prior used VW Beetle purchased from a VW dealer and the only issues I had were normal wear and tear repairs--nothing like this. read more

Bottom line, the customer service was outstanding. Nick did an awesome job of trying to get me the best deal possible with my trade in, due to management not offering top dollar as it is advertised. However, Nick went above and beyond to get me a little more. Ollie also provided outstanding service and explanations of offers available, and I walked away happy with my decision to buy from Sanford Honda. read more

I just moved to NC with my 2023 Passport and needed to find a Honda dealer near Raleigh to get my maintenance and recalls done. After first calling a closer dealer who told me it'd be 10 months before they could get around to doing my recalls, I called Sanford Honda and Robert happily gave me several options over the next few days. I showed up at 7:50 for my 8 AM appointment the following morning (this morning) and Anthony immediately greeted me at the service lane - probably the nicest service advisor with whom I've ever spoken! Anthony gave me a clear picture of what to expect for timing and actions they'd take. They have a decent waiting area and good wifi where I was able to get some work done while they finished my recalls and service work. Two hours later, my truck was done, cleaned and ready to go! I had even mentioned an annoying vibration, which they checked out but said they didn't find anything out of the ordinary... Still, after they rotated the tires the vibration seems to have vanished. I can't say enough good things about this little service department team! There were three Honda dealers closer to my house than Sanford Honda, but they're worth driving a few minutes further. Thank you! read more

Made a service appointment online for an oil change. I usually take all our vehicles here. No issues except a bit of a wait, but they get busy. Today I arrived for my appointment and after an hour and a half I asked what the eta was on my truck since I had to get my child to a doctors appointment. I was told the advisor would check. After being there just under 2 hours I am told they haven't gotten to my vehicle yet! I said I took the day off to get errands done and wasted 3 hrs including drive time here. I was given an apology and my vehicle was brought out. I don't have 3 hours to waste on my day off and still have to go somewhere to get an oil change. Our business relationship is done. No care for peoples time and effort. read more

Let me first say, this Review is SOLELY on the SERVICE DEPARTMENT ALONE! For the past 3 years, I have experienced countless visits for the same problem. Being told that my repairs are complete, only to experience the same problem weeks later each time. But this doesn't stop the letters and emails coming telling me of the deal I could get by Trading in my Vehicle now. They are willing to give loaner cars to their customers, but beware, most of the time they are dirty on the inside, Dirt, Dust, Animal Hair, French Fries. SN: If you are headed here to buy a Car, Allan Black is your man!! He's the Best they got. He won't do you wrong. read more

Rhonda at Sanford Honda is simply the best. She worked hard to help us with a part replacement and made a bunch of calls to get everything covered. SHE ROCKS! They also went the extra mile replaced a recall part because they saw it was faulty. I can't say enough wonderful things about everyone there. Thank you so much Honda of Sanford!!!!! read more

July 23rd I brought my Honda in to have a free oil change ( after 4 you receive a free one) which my fiancée has racked up so I figured I'd bring mine in to get done. I briefly spoke to Brandon and said I just needed an oil change and we spoke about how changing back and forth from full synthetic to non is not the best.. so I agreed to do a full synthetic high mileage oil change since that's what I currently had in it. I was told about ten cars were ahead of me so I dropped my car off and came back later that evening to pick up. When I got in the car my right front tire pressure was low and I didn't think too much about it just maybe that it lowered when they checked them. I also noticed the car smoking from the hood. (I live under 10 min away). When I got home I looked under the hood to see if I could notice anything wrong and oil was all over the hood of my car. I went to lower The hood back down and noticed that my clip for my car was also missing..I went inside and called Honda back and told them about all of the above issues with my service. At this point it was 730 and was told not to drive the car and who I spoke with would call the service manager. The service manager called me and I explained to him the incident and he said if you can bring it up here early in the morning we will get you taken care of. So i did.. when i pulled up my car was smoking again and they pulled my car to the back. Chris came out to speak with me shortly after and said they were going to have to give me a loaner for the day bc I had a bolt in my back right tire and could hear the air coming out when he showed it to me.. at this point I'm wondering what the hell are y'all doing up here?! I was told they would put a new tire on and sent on my way. While I was grateful for the loaner car for the day I needed my SUV for work.. but didn't complain since I thought they were taking care of things. The following day around 12 noon I still had not received a call that my car was ready. (Cleaned from oil spill, new clip under hood, and new tire from bolt, and front right tire filled back up) so I called them and was told yes your car is ready and you can pick it up. I left work to get to Honda to pick up my car and when I got to my car I myself opened the hood to check that it had been cleaned and new Clip installed. No new clip was there and looked like hood was not touched. I walked inside and expressed this to the older blonde lady with glasses (didn't get name) and at this point I'm pretty annoyed and she said "they aren't going to high pressure spray it with water under there" and I was somewhat caught off guard by her response and realized you know what.. at this point i still have not even received an apology for all of this... in which she responded that she was caught in the middle of all of this and that I could drive my car home and bring back when One of the guys that knew about my incident would be in tomorrow... which i explained no I was not leaving til the issue was handled.. going on end of second day not being resolved... Brandon got back at this point and came over and installed the clip that he had to order and explained the hood did get cleaned. I asked Brandon if he could write up what they did so that I had documentation of the service and he said sure and we gave him our email and he explained he would send it over by end of day... it has been over 24 hours and we still have not received an email. I will say that Brandon did handle the issue well but as a business owner myself customer service is THE most important thing and I do not at all feel that I was taken care of or seriously for some reason. I will not be going back to this location as I just am not happy with my service experienced and how I was treated and how the incident was handled. Would also like to add that after reading your reviews.. clearly customers are not satisfied with your service department specifically..hopefully some change will be done eventually to improve this department of your location. read more

Sanford Honda - Bolt in tire - Car Dealers Near Me - Sanford, North Carolina

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Brandon, in the service department, is someone I trust to service my 2006 Honda Ridgeline. He will not suggest any extra service unless my truck needs it. I feel secure in trusting him for any service I need for my truck. I moved, and now I drive the 2 1/2 hours back to this dealership to have my truck serviced. I have had this truck serviced at this dealership since my late husband and I bought it in 2006. I have worked with Brandon for years, so I feel I am dealing with a family member when I bring my truck in for service. Brandon is always very helpful and polite. read more

3 1/2 hours later upset. 10:45 appointment got here at 10. Oil change, transmission fluid, wash. Everywhere else maybe hour and half . Here still waiting it's 1:34 ridiculous read more

I would give zero stars if possible. This dealership is a fraud. They took the deposit of $500 for a car and never delivered it. It is almost more than 8 weeks and I never got my deposit back even after multiple phone calls. Finally, I have to initiate a dispute with my credit card company and got my money back. Malcolm Kendzia is such a pleasant talker but a terrible liar.  Beware of this dealership before making a deposit with them. read more

I really dislike car shopping! So when my daughter had such excellent service from Ollie Cotterell at Sanford Honda, I decided to go in and just look. I worked with Susan and Ollie Cotterell they were both very knowledgable and professional. I really didn't know if I was ready to buy after all my 2006 Honda was still running fine LOL really! But when I was shown all the new features and the great pricing I took the plunge. I would highly recommend getting over to Sanford Honda sooner than later because the deals are very good right now! Be sure and ask for Ollie not only does he know the product well but his accent is delightful. read more

Had an outstanding experience purchasing a new vehicle from Sanford Honda. Pricing was very competitive compared to Wake County and I got a great deal on both the new vehicle and my trade in. I dealt with Ollie and Susan and they were both straight shooters. I've already recommended this dealership to a few friends and acquaintances who are in the market for a new vehicle. Loving my new Ridgeline which they special ordered for me. They kept me informed and updated during the whole process and had the vehicle shipped up here in a timely manner. Great experience, great outcome. read more

Service Department. The service guys didnt't even know what the car service codes represented. I had to tell them what the service codes represented by looking at the owner's manual myself. Plus, their prices are high. Oil/filter change is over $60. Tire rotation is like $25. I'd rather go to a Firestone or something and you will save $. Lastly, regardless of my appointment or not, I still had to go thru the "Express Lane" or whatever is called, which is a first come, first serve. Not going back again... read more

11 hours ago I had a horrible experience yesterday at this dealership, after scheduling an 8:30 appointment a week in advance & being given a quote for service....I was treated rudely & with total disregard towards my time as a paying customer. I was then charged more than double the quote I was given, with a simple "oh, they were just wrong".. I didn't expect to be treated in such a distasteful manor, nor did I appreciate it. It's safe to say I will NOT be visiting there again. Possibly advising my colleagues to do the same.... read more

Be very careful when you deal with these people. I told them I was going to buy a van and was looking for the lowest price. I made two trips to Fayetteville before getting them to come close to matching prices. Then we discussed the deal was Taxes, Tags and a Tank of gas. When they gave me my tags they were temporary. They said you have to pay the property tax before you get permanent tags. When I said "Taxes, Tags and a Tank of gas" they said they only meant sales tax and temporary tags. Be very specific in what you want when you deal with them. read more

I bought a Chevrolet truck from a trade in and received a decent price. The only thing is that every word they say has a catch behind it. It was like pulling teeth to put the overall price down to what it should have been. They overprice everything and try to make it look like a good deal. Multiple stains were attempted to be covered up along with putting on a Sanford Honda sticker on the back which I never authorized. When I came back for service I was told it would only take an hour at most now it's going to take at least 4. There was only one friendly employee who worked in finance everyone else were not willing to help with anything. I got a steal of a vehicle but I wouldn't recommend dealing with them ever again. read more

Went there to buy a car for my husband and ended up buying two! Mr.Allen Black and Ozzie were very helpful and knowledgeable. Excellent service! Thank you!!! read more

Ask for Jerrod. It's possible that everyone at Sanford is a great guy but I worked with Jerrod and he was fantastic. Overall, a pleasant experience of car buying. Highly recommended. read more

My review is based on their Service Center. I just moved to Sanford and needed several services done on my Honda Insight. I read the service codes to the service representative on the phone, and she gave my an estimate and was able to schedule my service for the next day. The service center staff were professional and courteous. The Service Center was clean and had free high-speed internet via wifi. The service did take a bit longer than expected and the final price was $40 over the estimate, however, it is important to note that I had 6 types of service done to my car, so I thought the estimate giver via phone might be low. However, the service representative took $20 off the final bill as she felt bad about giving me a low estimate and the service taken longer than expected. I feel she went above and beyond what it to be expected. The service prices are a bit high, but well within reason. You might be able to save 5-10% by going somewhere else. read more

Service Department- I had an appointment to get a recalled airbag replaced in my Honda Insight. I asked if they could change my oil too if they had time. I only had an hour to spare and heard that changing the airbag took that long..and they were pretty busy. I waited in their lounge and an hour later I was done and out! They replaced my airbag, changed my oil, refreshed my tires, AND swapped out the recalled battery I had that I didn't even know about. Perfect! Only paid $51 which is great because usually my oil changes at Valvoline are at least $60. So I'll definately be coming back! read more

I purchased a CR-V and I love it! Penny and Todd were awesome and I enjoyed working with them!

We just purchased a 2016 Honda Fit. The staff at Sanford were excellent. It was one of the smoothest car buying experiences I've had yet. Allen Black is an excellent, kind, and honest salesmen. At no point in the process did I feel like he was misleading me. He made us feel at ease and was happy to help us, even if it was close to closing time. I would highly recommend Sanford Honda, and when you get on the lot, look for Allen! read more

My experience at Honda of Sanford was simply incredible! Allen Black was kind, knowledgeable, and professional. Not once did I feel pressured into making a quick purchase, nor was it a long-drawn-out process. He answered all of my questions and made sure the car I was choosing was right for me. Allen took the time to go over every last detail about the car with me and often asked if I had any questions. He also stated that I could contact him at any time if any questions may arise. Rather than talking to a salesman, I felt I was talking to a friend I had known for years. I could not be more pleased with the impeccable service I received. I have told everyone I know about my amazing experience. When the need arises for a new car in the future, I will purchase from Sanford Honda again. read more

Visited Sanford Honda to lease a 2019 Civic the end of May, since current lease expires in July. Test drove the car, told the salesperson and manager, Stacey Cheek, exactly what I wanted. We agreed on terms, which I confirmed by email, and the car was ordered. When I called 6 weeks later to find out about delivery, Mr. Cheek told me he made a mistake and could not honor the deal! Their behavior was unconscionable and immoral. I had to scramble for another car before lease terminated. The owner of the dealership did nothing to intervene. These people will wish you a blessed day while being totally dishonorable. Stay away. read more

I was lied to, distracted during inspection, they covered defects a window that leaks like a faucet. and they flat out pulled crooked dealer tricks, some type of armor all that covered mildew smell. They Lowered the air pressure on tires to almost half pressure and tire slick to cover dry rotted tires. read more

Brought car for safety recall and scheduled maintenance. For b1+2 service. Dropped off in,am and they only did the oil change and recall. The young kid apparently FORGOT what ee asked for as well as the lady my wife spoke with to schedule the appt that she requested this service. This is one and done.... read more

Called to check availability of car listed online. Confirmed they had the car and setup an appointment to test drive. When I arrived the sales person I talked to on the phone was not at the store, and they would not work with me, made me wait for him to arrive.When he arrived 30 minutes latter he told me that they did not have the car I made the appointment to test drive. Said it was a mistake on the internet, but he had confirmed it was there when I called? Could he not see what they have on their lot? Felt like a bait and switch. Against my better judgement I did look at another car and work with them on it. Near the end of the negotiations, they handed me a sheet of paper to sign with a list of numbers for price of car, trade-in value, and my add ons. The way the numbers were listed it did not have the actual price I was paying for the car, so I added up the numbers. The numbers added up to $300 off, in their favor. When I questioned they said the car had a $299 window tint, that I had to pay for, non-negotiable. It was not listed in the list of numbers, however, it was in fine print at the bottom of the page. Not a good business practice. I did not purchase the car, this is not a reputable, honest dealership. read more

Penny Ward was amazing, she listened to our requests and gave great advice. The whole process was completely stress free and we love our new Honda Odyssey. I highly recommend Penny and the Sanford Honda dealership. read more

Service Department Go in for a problem, get treated like it doesn't exist, and then told to fix the problem to do an unnecessary service! I had a couple of problems to have looked at before the warranty expired on my car. The primary complaint was the transmission shifting strangely. The secondary complaint was the rattle that was coming from my rear deck anytime I drove over rough roads. The one problem that was definitely fixable was an easy alignment but of course that wasn't a warranty repair. After taking roughly 2 hours longer than they originally said it would take (I did have an appointment), the only thing they'd managed to do was align the car. I was told that the rattle wasn't there on the test drive nor did the car shift oddly. I was told to fix the odd shifting that I was just told didn't happen that I needed the transmission fluid flushed. Strange. It didn't shift oddly but needed the fluid changed to fix it. The car has a maintenance reminder and lets you know when it needs to be serviced. The fluid change is set to go off around 60,000 miles, about double what was on the car at the time it went in for service. The fact is they didn't want to get paid the warranty rate for a fluid change and wanted me to pay the full labor rate for it. And the rattle, well, that would require actual diagnosis. Why do that when you can clear a quick $20 each on oil changes? To continue, on exiting the dealership the car shifted oddly from the first gear change and the rattle from the rear deck appeared the moment I got onto a mildly rougher road. Yet in the extra 2 hours they kept the car at the dealership, they were unable to replicate those problems. My only regret is not checking the mileage before I dropped it off to confirm my suspicion that it hadn't been road tested. Hey, they did manage to align the car! I guess 1 out of 3 isn't bad. read more

I worked closely with Art Doucette to decide on my new vehicle. I ended up purchasing a 2016 Honda Fit. Art was friendly and informative. He was able to answer all of my questions on the test drive. He also referred me to their financial advisor who was able to find me a better interest rate for my loan. They needed to run a hard credit check again for this but it was worth it to get a better deal. Everyone was helpful and friendly. I would recommend this dealership to friends and family. read more

The visit started great but changed immediately when negotiations began. Not customer friendly. Disorganized Greedy Not Truthful. I drive 90 minutes based on receiving a good discount. Then they denied the discount. As usual, disguised the amount for trade in, which was $4k below wholesale. Did fee $600 is outrageous. Business manager stayed in office and would not negotiate or talk with us. They act like they are the only game in town. I will never do business with Sandford Honda. Brian Honda in Fayetteville is worse. read more

Awesome experience! This was my first time buying a car from a major dealership and I couldn't have picked a better place! The process was easier than I thought and fairly quickly. Michele was extremely helpful, kind, and honest; she made me feel at ease throughout the whole process. The finance manager Tim was very thorough and detailed explaining my options and very patient and kind. All my questions and concerns were addressed and I didn't feel pressured at all or rushed out. They even stayed with me after closing hours. I am very happy and pleased with my new Honda Civic! read more

The Chelsea, the sales representative, went out of her way to ensure I received the best deal I could possibly get. She was respectful and knowledgeable. The dealership had many cars, in many colors, to chose from. The other dealerships wouldn't budge on the price and wouldn't offer me much for my trade-in. Sanford Honda accomplished both! read more

I purchased a used car from Sanford Honda on 4/24/15 had a good experience with the dealership. Multiple test rides and a reasonable negotiation process were good, the doc fee of $595 does rub me the wrong way and is something I would highly recommend that Sanford Honda address. The NC average is $466 which is already the 4th highest state average in the country. This kept the dealership from getting 5 stars, however I would give 5 stars to my sells person who kept on point with just talking about the sell and not trying to pressure me. The salesperson was Andrew Darroch. read more

Great sales team at Sanford Honda! Ronnie Sasser, Tim Foushee and Penny Ward are good down to earth people. They were very hospitable and always respected our needs as buyers. They had a great laid back atmosphere. They never rushed us at all which provided us with a great experience. To be honest, this was the easiest buying experience ever for me. read more