Janzens has helped my family in many occasions. The team is amazing. No pressure on buying a car and they do their best to help clients purchasing one. They also do my car services. Always good and professional. read more

Thank you Abby and the service team for assisting with changing out my tail light assembly- I will make left hand turns with the ultimate confidence for the next 2 years- seriously- thanks!! read more

I took my truck in a few times for warrantee work . Bought it a another dealership and saved thousands, All that computer and tracking of a Truck Vin number and still I had to come back with my extended warrantee papers? Then added DEF and charged me I had a box in the truck ????? The work was done just fine read more

Just terrible service. If you report a problem and they can't get it to repeat when you take it into them, they don't even record it in your records. Therefore, when it gets really bad and you go just over your warranty, they won't cover anything. Then they want to charge $318 just to do a test drive to check the transmission. online reports say they have terrible transmission issues I should have listened before I bought it. read more

Terrible customer service, disrespectful to veterans, avoid getting your vehicle serviced here. If the manager put as much effort into his job as he does deflecting blame onto customers then the company would be a lot more productive. Unfortunately since they lack leadership and accountability, they are only going to get worse. It is very disappointing to see Chevy put lazy individuals in positions of management. Do better. read more

I've been to Wilkinson twice and have found them to be one of the better Chevy dealerships around for servicing. The first time they squeezed me in to resolve an electrical issue and the other to do maintenance on my transmission and to perform an oil change. Both times they were very helpful, took care of my truck and washed the truck both times. They are my goto dealership for servicing now. read more

I highly recommend this dealership. I bought a new car after months of procrastinating. Nick was an outstanding salesman who listened, remembered exactly what I wanted and followed up appropriately. We've always had an excellent experience at Wilkinson. read more

I went to this dealership last week looking to finally finance my own car and had been shopping through dealerships. After some bad experiences around Raleigh, we found a Toyota at Wilkinson Chevy Buick GMC and went to check it out. We were blown away with the level of service we received! After getting typical salesmen at other dealerships, we felt our Salesmen Freddy Davis was honest, transparent and fair when going through the testing and purchasing process. From the start, he and his team including Alex and Penny made us feel valued and we walked out of there that day with a new car and huge appreciation for everyone who contributed. Even that week when I noticed something off with my windshield, I called them up and it was fixed within 24 hours with no hassle. For a smooth and fair car buying experience, I recommend it! read more

Terrible service, I would say discrimination against Hispanics, a while ago I went to buy a car and from the seller to the person in charge of contracts they laughed and made fun of us, including a Hispanic who worked for the company, his name is Carlos, a very bad experience. They looked and laughed rudely, months before there I took another car for repair and they left it worse and charged me what the blue book valued it just for putting on brakes, a week later I took it to a shop to have it fixed, I do not recommend Hispanics this place Chevrolet of Sanford NC read more

I took my truck there today for several service/recall issues. They told me it would take several hours and it would be best not to wait, but I didn't have anybody to pick me up. So I was in for the long long wait. They knew I was waiting so they put two techs on my truck, I was very pleased that it was done in record time. Would I take my truck there again---100% yes read more

Wilkinson does great work on our vehicles. I have been disappointed in a design flaw in my vehicle, which is no fault of the local dealership. They have repaired the problem each time I have needed to take it in for service. The service personnel are friendly and take good care of those of us who are obviously disappointed in needing to be there. read more

I have had a good experience with this company so far. No issues. A major plus is they did not have any CRAP NEWS on in the waiting room. Thank you. read more

I had a great experience going here, i got help when I was looking at a vehicle and was able to find the one that fit me. Cameron did a great job with explaining everything and going over everything and all over a great experience :) read more

The worst experience I have ever had at a dealership. I bought a used vehicle from them and they said that their mechanic was going to go through it and fix any issues. They fixed one issue but neglected to tell me that there was a transmission leak. I checked the fluid and it was a gallon low, so apparently they did even do a simple fluid check. Repairs cost me over 1300.00, my whole military retirement check. They refused to pay me back for the repairs, and were very rude. I cant believe that I spent 22 years in the military fighting for people like this to be treated this way. I really hope no one else plans on getting a vehicle from these people. read more

Always welcomed with a smile from their staff. Pricing is reasonable and they take the time to explain everything they are doing in sales and service. Wouldn't go anywhere else. read more

I had a simple problem that required a lot of labor to repair. The diagnosis was accurate, the repair was completed as estimated, and the service was friendly and professional. Without asking, they provided a $100 coupon and waived the labor on the rear brakes since the rear suspension was dropped for the other problem. That was an example of taking my best interested into consideration. I trust this service department with my vehicle and will give them my business in the future. read more

I took my 2018 Malibu to get a safety recall fixed on it. When I dropped it off, the service representative was very nice and helpful. I went to get it and when they brought out the car, they went above and beyond and did a full detail job on the inside and outside with no charge. Very happy with the service! read more

I brought my GMC in for service and I really felt as though the service department went above and beyond compared to some of the other Cadillac GMC service departments in the area. They were able to work with my schedule, keep me up to date throughout the day as the work was performed, and the complementary car wash is not something that some of the other dealerships in the region do. The price was fair as well. read more

I needed a used work truck for my business in Durham. I called around to 8 dealerships and Dan from Wilkinson in Sanford is the only sales representative that follow up in a timely manner and found me a truck!! A great truck!!! Gave me a loaner truck until is was checked out and delivered my new/used truck to me in Durham. Folks this is what I call CUSTOMER SERVICE. I could not be happier with the service and kindness from this man. Dan, you are the man!! Sissy A. read more

Service Staff seem to be completely unaware of recalls and procedure, despite our setting an appointment a week prior. We had letter from Chevrolet in hand. Had to go to another dealership to get repair done, no way I would ever consider purchasing any services or vehicle from this dealership. read more

This review is about 1 year overdue. I tried leasing a new Buick with the big dealership in Chapel Hill and had one of the worst car buying experiences. My salesman refused to listen to the fact that I knew exactly what I wanted (which was the same car but the new model) and that I didn't need to be sold on it. I was in with two young children and my mom and told him I had very limited time. I asked if we might be able to get down to the financials on a new model quickly and he assured me it wouldn't be a problem. An hour and a half later, 75 sales pitches, and numerous compliments to me to make me feel...what?...flattered by a car salesman 20 years my younger??? They finally came back and told me a new lease for the same payment would cost me $6,000 down plus one month. What???? I left infuriated and researched the next closest dealer. This lead me to Wilkinson where I told my story of the last dealership and what I wanted. I worked with a young man who worked quickly and diligently to get me the price that I expected with no downpayment. He was quick, kind, and professional and the manager was right there working along side him to be sure I was happy. They did a great job on sales!! Today I went back for a service and had a great experience in the service center. Everyone was knowledgeable and thorough. They extended me a loaner and took care of all of my needs. When the service took longer than they originally promised they added another free oil change to my account for future service. This dealership has my vote and I will continue to drive out of my way to use them! read more

Thanks so very much to Shelly and the entire Wilkinson Cadillac Staff for the amazing repair service and the price!! I can't thank you all enough!! #asatisfiedcustomer read more

This has been the best car buying experience. I wanted to acknowledge the great customer service my husband and I received from Warren. Warren was knowledgeable, genuinely interested in helping us, and was able to make a great deal happen. In addition, Warren went above and beyond with having flexibility after hours to ensure we could pick up the vehicle the day it was ready. Overall, it was the most timely and positive purchasing experience. I would recommend Warren to family and friends. read more

I took my 2002 GMC sierra in because the key wouldn't start the truck, the cylinder was bad. They did a repair. I don't use this truck much its 14 years old with 97000 miles. I notice the battery getting weak, then it dies. I go through charging issues with a new battery. We had a major hospitalization so the truck sat in the driveway with a dead battery for over a month. I finally get back to it and charge it up and at night I realize that when I remove the key the odometer stays on. Aha!. The probably reinstalled the switch with the gear in the wrong position watch this video (https://www.youtube.com/watch?v=TXKp3UEXnUQ) to understand what I am talking about. If the gear is even one tooth off it will do odd things. Fact. So I go back and try and explain to the female head service writer what is wrong and that I believe the switch was reinstalled incorrectly. She says she replaced the key cylinder and the pot metal housing but not the switch. That's all well and good but she refused to LOOK at the vehicle to see how you can get the odometer to tun off if you hold the key as far down as possible to almost the accessory position and take the key out.But sometimes it wont ever turn off and it will kill the battery. I get irritated with her lack of customer service. It was like talking to a rock. I talk to either a manager or an owner and he whisks me off the sales floor because he does not want problems with his service dept to be overheard by the customers and give them the impression that they do shoddy work or that perhaps this dealership was a pack of lying incompetent boobs. He starts telling me some BS about how an under seat module could be at fault because things are complicated. You cant bullshit a bullshitter so I say it was fine until your people worked on it. I'm no wizard but I was trained as a Sonar Technician with the Navy. I repaired multi million dollar sonar systems, I can reasonably figure out that its not from some faulty under seat module causing the problem if simply turning the key clears up the problem up. Its just that when the key is in a position to kill all of the power the key is not in the position to remove the key, Hence the switch is not properly aligned with the ignition key. But the service writer would know this if she actually were customer service oriented, or took the very minimal effort to waddle out to the truck just outside the door. In the end I reluctantly left it there for them to investigate the issue. I had hoped that they would actually be fair and own up to a mistake and make it right. After a week of them carefully looking into the matter, they claim I need a new switch. They say they will gladly replace it for $350. I say no thanks and I come to pick it up.The part is $75 on Amazon and less at other places. Again, watch the video to see what the job actually entails. I had put some tape over some of the screws under the dash. The tape was undisturbed meaning that they had sat on my truck for a week and lied about ever checking anything. Today I went outside, removed the plastic from the dash and steering column. Although the video I referenced is not for my particular truck the process is the same. I am not a professional mechanic but spent many years of my youth wrenching on classic 1960's British motorcycles. If you can manage to keep one of those on the road you cant be doing too bad. In any case I removed the switch from the housing marked the gears with a sharpie so as to create a reference to how they were set. What do you know They put it together wrong, all wrong. When I put the switch in correctly all the electrical issues cleared up. I dont know if I'm going to be bothered to go back and tell them what I found. I'm sure they knew all along that they were at fault but will never take responsibility for shoddy work. One other thing When I went to disassemble the plastic from the steering column I realized that the plastic knob for the tilt steering was never put back on by Wilkinson. Is this they type of service you would want your Wife or Daughter to encounter? They would easily get BSed by these shysters. If the service dept is this shoddy do you think they should be rewarded with your business. Should you buy a vehicle there? I wouldn't. I seriously think you should take your business elsewhere. Both Sanford Honda and Sanford Toyota treated us well, no issues with their sales or service departments. We purchased vehicles and did service at both of these establishments. I wouldn't buy another GM vehicle anyway. this truck has had way too many problems whereas the Honda and Scion have been very dependable with no major issues. Taylor Automotive has been a great independent shop and would have been given them the job but this all happened late in the day and I had my sick elderly mother to deal with so I just brought it to Wilkinson. That was a mistake. Id award a ZERO STARS if I could. Simply Craptastic. read more

Service department is very rude and is not helpful. Purchased new vehicle from this dealership 5 months ago. Sales department is fantastic but service is very bad. Buy your car from here but take it somewhere else for service. read more

I've had a couple things done at this dealership and for the most part people are nice. Except a woman named Shelly, in the service department, who is extremely rude. When I Was describing my issues over the phone she cut me off and wouldn't let me finish. I had bought my car at another dealership with a warranty saying I could take it to any dealership and all she could do is question why I would buy a car with "issues". She also tried to tell me that I didn't know what I was talking about and I should call the dealership where I bought the car. She was extremely unprofessional. I might recommend this dealership to a friend but I would tell them specifically not to work with Shelly. read more

I took my car to Wilkinson to have a keyless entry remote made for it. I was quoted and agreed to a price of $127.95 ($49 labor and $78.95 for the key). I was then told that the mechanic had run into a code he had never seen before and was unable to program the key for my car and would have to perform diagnostics which would be an additional $75. I declined to pay and assumed I would be leaving, just with no keyless entry remote as the dealership was unable to program it. However, I was told I had to pay the $127.95 and now have a $78.95 key that does me no good as the dealership could not program it. I agreed to pay the $127.95 prior to bringing my car in exchange for the service of programming a key for my vehicle which did not happen. What ever happened to customer service? I would have given 0 stars if the site allowed. I am seeking further recourse. read more

The best car dealership I've ever bought a car through. Ask for Cheryl. She is a super nice, kind, & funny person. They offered me a fair price for my trade-in. When I was not impressed with any of the other trucks I went there to see, she took note of what I liked and didn't like. Weeks later, she sent me an email with pictures of a new truck that just was released and she thought I would like it. She was right. And there were no hidden dealership fees. Whenever I have my truck serviced, she always comes to say hello to me. A+ read more

Had a great experience at Wilkinson when purchasing my new GMC. Thanks so much to Dan, a true sales professional who was respectful, knowledgeable, and patient! It was refreshing to work with a dealership that does business the right way! read more