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    Audit and conflict resolution support

    Current year tax preparation and filing

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    2 years ago

    I went to the location 7350 W. Cheyenne to cash a check and was assisted by a clerk name Arlene. Her customer service was outstanding.

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    Kristin W.

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    5 years ago

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    7 years ago

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    5 years ago

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    4 years ago

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    7 years ago

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    Ask the Community - Check City

    Simplex Financial Solutions - Invoice (7.12.22)

    Simplex Financial Solutions

    (124 reviews)

    I strongly caution future clients to think carefully before using this tax preparer…read more My husband and I originally had a good first impression and felt comfortable trusting her with our taxes. Unfortunately, that trust has been lost due to the lack of communication, professionalism, and transparency we have experienced. After our taxes were prepared, we discovered there was a significant difference between the refund amount we were originally told and what was reflected by the IRS. We immediately reached out multiple times by phone and text asking for an explanation and simply requesting communication. We were not asking for anything unreasonable we just wanted answers and an understanding of what happened. Despite multiple attempts to contact her, we still have not received any direct communication, phone call, or explanation. We were later informed through an email that our tax return had been amended, but we were never given a clear explanation of what was changed, why it was changed, or any opportunity to discuss the situation beforehand. This has been extremely disappointing and stressful. When you trust someone with something as important as your taxes, you expect honesty, professionalism, and communication. Unfortunately, that is not the experience we have had. We made every effort to resolve this privately and gave multiple opportunities for communication. We simply wanted answers and transparency, but we continue to be left without an explanation. Future clients deserve a tax professional who values communication, keeps clients informed, and takes their concerns seriously. Based on our experience, we would not recommend using this tax preparer. I truly hope this review encourages her to communication so we can finally resolve this matter. We never wanted it to get to this point. A simple courtesy call or honest explanation could have prevented a lot of frustration. We are still willing to have a professional conversation and understand what happened, but we need communication and transparency.

    Although staff was very personable, still waiting for my tax return in November to be signed and…read morecompleted. No return calls, no follow up although payment of over $500 was made in April, Total crickets

    Jack's Tax Service - Store front

    Jack's Tax Service

    (35 reviews)

    Terrible business. I got disconnected twice during my first two phone calls, without a call back…read more Back each time to calling a receptionist, she casually admitted a problem with their phones??? Then finally I became a customer, but they wouldn't let me speak to an actual tax person to see if I was a "fit" until I paid them $240.00 deposit. I felt "wow, this must be a professional outfit, or a scam job". Then John called and was fine on the phone and we got my calculation figured out for a RMD distribution amount that I needed to withdraw from my Fidelity account. I was in their chat system by this point which seemed like a better communication style and their preferred method, which REQUIRES that you enter a PORTAL, which was fine, so long as they actually got the job done. Next, I asked what my balance was to see if my $240.00 was all spent from this one transaction or not, and to start to get my tax stuff together for him. I literally NEVER heard back from them. Also, and to conclude, John said during our initial conversation that doing an MLP stock tax form would not be a problem. Long story short, I never heard back about my balance, and I guess making that first calculation done spent the entire deposit (but don't expect a receipt or invoice showing anything from them). So I went to TurboTax for my taxes and paid an extra 50 bucks for "Expert Assist" and got my entire taxes done with extreme competence and the tax person was awesome. I am sure that Jacks would have charged me many times what TurboTax charged me, and I was just completely left with a bad taste in my mouth from the whole experience. I have no idea if my $240.00 was all spent with one calculation or not, and I'm sure I will never find out, but my TurboTax bill for doing all of my taxes, along with calculating a very complicated K-1 form and 1099s was less than $240.00 My experience was totally "jacked up". Don't bother.

    Jack's has been nothing but great since we hired them to help with our taxes. They are flexible,…read moreknowledgeable and never make me feel rushed with any questions I have. This whole process of dealing with the IRS has been so nerve-racking and they make it 100 times better. I definitely recommend!

    Jackson Hewitt Tax Service

    Jackson Hewitt Tax Service

    (9 reviews)

    Northwest

    First and foremost, I want to let you know I'm very disappointed with the service at this location…read morethis year, and it is only the beginning of the holiday refund advance season. I'll go ahead and get straight to the point. I received a call on Friday to confirm my 9:00 a.m. appointment on Saturday, December 13th. I waited in front of the office for at least an hour. This location is at 4770 West Ann Road, Ste 2, North Las Vegas, Nevada 89031. I called the number listed on the website and spoke to a lady named Charlie at the Rancho location. She said the tax preparers were running late but would be there soon. There were four of us customers waiting outside. Eventually, I saw Tika arrive--she was not scheduled to work that day, but I want to mention that she was an excellent employee last year. She kindly opened the office and logged into her computer, but was unable to access her Jackson Hewitt account. She called her manager, Pam, who asked to be put on speakerphone so everyone could hear. I expressed my frustration to Pam, the manager. Pam told Tika to send us to the Rancho location, which made no sense to me. If we had appointments, someone should have been there to assist us. Pam said there was a family emergency with one of the tax preparers. However, I found her to be very rude and unsympathetic, as if our concerns were not significant. As a manager, she should have called us in advance to arrange coverage for the appointments. Instead, she acted as though we were bothering her. I have been a loyal customer for many years, but the service has gone downhill this year, especially under this manager, Pam. It is disappointing to see such a decline at Jackson Hewitt. My family, friends, and I--about ten of us--will no longer come here due to the poor service and unacceptable management

    First time working with Jackson Hewitt and it was an awesome experience! My preparer was Tika and…read moreshe was not only professional, but communicative, funny and knowledgeable. Great experience overall!

    Check City - paydayloans - Updated September 2026

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